Answer; Client Matter Code; Forced Authorization Code - Cisco 8941 User Manual
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- User manual (120 pages) ,
- Reference manual (28 pages) ,
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Answer
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are given priority over
Held or Park Reversion calls. The Answer button setup depends on your call-handling needs and work
environment .This feature is set up for users who have multiple lines. For more information, contact your
system administrator.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. For more information, contact your system administrator.
If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Additional information can identify the caller details. For more information,
contact your system administrator.
When you receive a call, the phone number that displays on the screen contains the string of digits that you
can dial to contact the caller. The digit string can contain the following digits, if required:
• Code to obtain an outside line (for example, if you have to dial 9)
• Long-distance code
• Area code
• City code
• Telephone number
The phone saves the complete digit string in the call history, and you can save the number in your Personal
Address Book.
Client Matter Code
Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to "********", and you hear a special tone. Enter the CMC for the call using the keypad.
Related Topics
Forced Authorization Code, on page 62
Forced Authorization Code
Your administrator may require that you enter a Forced Authorization Code (FACC) after you dial a phone
number. The FAC controls access to phone numbers. For more information, contact your system administrator.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and
SIP)
62
Advanced Operations
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