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Cisco MGCP IP Phone Administrator's Manual
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Cisco MGCP IP Phone Administrator's Manual

Cisco MGCP IP Phone Administrator's Manual

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Cisco MGCP IP Phone Administrator Guide
Release 5.0 and Release 5.1
June 2003
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100

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Summary of Contents for Cisco MGCP IP Phone

  • Page 1 Cisco MGCP IP Phone Administrator Guide Release 5.0 and Release 5.1 June 2003 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...
  • Page 2 CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA,...
  • Page 3 What Is the Cisco MGCP IP Phone? BTXML Support Cisco CallManager XML Support Supported Features Physical Features Network Features Codec and Protocol Support Dialing and Messaging Features Supported Protocols Character Support Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 4: Table Of Contents

    Adjusting the Ringer Volume Changing the LCD Contrast Muting a Call Monitoring and Maintaining the Cisco MGCP IP Phone C H A P T E R Viewing Status Messages Viewing Network Statistics Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 5 A P P E N D I X Warning Definition Installation Warning Product Disposal Warning Lightning Activity Warning SELV Circuit Warning Circuit Breaker (15A) Warning TN Power Warning N D E X Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 6 Contents Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 7 The Cisco MGCP IP Phone Reference Guide provides information about how to setup, connect cables to, and configure a Cisco MGCP IP phone 7940 or 7960 (hereafter referred to as a Cisco MGCP IP phone). It also provides information on how to configure settings and options of the Cisco MGCP IP phone.

  • Page 8: Document Organization

    “Related Documentation” section on page viii. Note Many features available on your Cisco MGCP IP phone are determined by the call agent (CA) in your network. Some features described here may not be available through your CA. Consult your CA documentation for more information.

  • Page 9: Document Conventions

    Appendix A “Translated Safety Warnings.” Obtaining Documentation Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 10: Ordering Documentation

    Preface Obtaining Documentation Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com International Cisco web sites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Obtaining Technical Assistance

    The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

  • Page 12: Obtaining Additional Publications And Information

    No workaround is available. Cisco TAC Website You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL: http://www.cisco.com/tac...
  • Page 13 Preface Obtaining Additional Publications and Information Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest • information about the field of networking. You can access Packet magazine at this URL: http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html • iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry.
  • Page 14 Preface Obtaining Additional Publications and Information Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 15: Product Overview

    5.1” section on page 3-13. Release 5.1 Release 5.1 is the second release of the signed Cisco IP phone image. Release 5.1 is compatible with Release 5.0 and later releases. Release 5.1 addresses user interface responsiveness and voice clipping issues. See “Upgrading to Release 5.0 and Release 5.1”...
  • Page 16 The Cisco MGCP IP phone works with a third-party CA that uses MGCP for call control and Basic Telephony eXtensible Markup Language (BTXML) for control of the phone’s displays and feature keys.
  • Page 17 Volume buttons Handset Dialing Scroll Function toggles The main components of the Cisco MGCP IP Phone are defined in Table 1-1. Table 1-1 Cisco MGCP IP Phone Features Feature Description LCD screen The IP Phone “desktop,” which displays information such as the time, date, your phone number, caller ID, and line/call status.

  • Page 18: Btxml Support

    Chapter 3, “Configuring the Cisco MGCP IP Phone” for information about configuring these parameters. The Cisco MGCP IP phone supports Cisco CallManger XML up to version 3.0. It does not support the XML objects added in Cisco CallManager XML version 3.1: CiscoIPPhoneIconMenu •...

  • Page 19: Supported Features

    External directories cannot be appended to the main list of directories under the directory button. • If external directories are provisioned for the Cisco MGCP IP phone, then they can be accessed by pressing the directory button and selecting the External Directory option.

  • Page 20: Network Features

    Chapter 3, “Configuring the Cisco MGCP IP Phone” more information on configuration parameters. Ping support—Allows the user to use ping to see if a Cisco MGCP IP Phone is operational and how • long the response time is from the phone.

  • Page 21: Dialing And Messaging Features

    Domain Name System (DNS)—Used in the Internet for translating names of network nodes into • addresses. The MGCP IP Phone uses DNS to resolve the host names of endpoints to IP addresses. • Dynamic Host Control Protocol (DHCP)—Used to dynamically allocate and assign IP addresses.

  • Page 22: Character Support

    For example, an application that displayed the current weather in Sweden using Swedish language characters can be displayed on the Cisco MGCP IP phone. If the customer develops the same application for a Spanish town, they could translate the application into Spanish.

  • Page 23: Chapter 2 Installing The Cisco Mgcp Ip Phone

    Using the Cisco MGCP IP Phone with a Catalyst Switch, page 2-4 • Safety Notices Read the following safety considerations before installing or using the Cisco MGCP IP phone. Translations of the warnings are available in Appendix A, “Translated Safety Warnings.”...

  • Page 24: Prerequisites

    The device is designed to work with TN power systems. Warning The Cisco MGCP IP Phone is inoperable during a power outage if it is not supported by an Caution uninterruptible power supply (UPS) when using either a local transformer or inline power on the LAN.

  • Page 25: Connecting To The Network

    (10/100 PC) Connecting to the Network The Cisco MGCP IP phone has two RJ-45 ports that each support 10/100 Mbps half- or full-duplex Ethernet connections to external devices—network port (labeled 10/100 SW) and access port (labeled 10/100 PC). You can use either Category 3 or 5 cabling for 10 Mpbs connections, but use Category 5 for 100 Mbps connections.

  • Page 26: Using A Headset

    For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco MGCP IP phone can share the power load being used from the inline power and external power source. If either the inline power or the external power goes down, the phone can switch entirely to the other power source.
  • Page 27 • • Data traffic to and from the PC connected to the switch through the access port of the Cisco MGCP IP phone (native VLAN) Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses.
  • Page 28 Chapter 2 Installing the Cisco MGCP IP Phone Using the Cisco MGCP IP Phone with a Catalyst Switch Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 29 • You configure some settings by using telnet to connect to your Cisco MGCP IP phone and enter commands in a terminal window. You can also connect an ASCII terminal to your phone’s console port to enter the same commands.

  • Page 30: Mgcp Commands

    MGCmacaddress.cnf—The user configuration file. The MAC address specifies the hardware address of the Cisco MGCP IP phone and is not configurable. Use this file to specify the phone prompt, phone password, and time zone (for example, if a CA covers an area with multiple time zones).
  • Page 31 Using Configuration Files These configuration files are not required; however, it takes longer (approximately 20 seconds) for the Cisco MGCP IP phone to boot because it is waiting for the timeout on the TFTP server. Table 3-2 shows the default MGCP IP Phone configuration file parameters in alphabetical order. All parameters are optional;...
  • Page 32 127, the phone will default to 101. dtmf_outofband Whether to generate the out-of-band signaling (for tone detection on the IP side of a gateway) and if so, when. The Cisco MGCP IP phone supports out-of-bound signaling via the AVT tone method. Valid values are: •...
  • Page 33 The port number of the HTTP proxy port. The default is 80. image_version Firmware version that the Cisco MGCP IP phone should run. Enter the name of the image version (as it is released by Cisco). Do not enter the extension. You cannot change the image version by changing the file name because the version is also built into the file header.
  • Page 34 The WAN IP address of the NAT or firewall server. You can use either a dotted IP address or a DNS name (a record only). phone_password Password to be used for console or telnet access. The default password is cisco. phone_prompt Prompt to be displayed when using telnet or console access. The default phone prompt is “MGCP Phone.”...
  • Page 35 SNTP servers. network broadcast address. SNTP servers. network broadcast address and ignores responses from other SNTP servers. Table 3-4 shows the abbreviations for the time_zone parameter. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 36 BT (Baghdad Time), USSR-zone2 GMT+03:30 Tehran IT (Iran Time) GMT+04:00 Abu Dhabi USSR-zone3, ZP4 (GMT Plus 4 Hours) GMT+04:30 Kabul Afghanistan GMT+05:00 Islamabad USSR-zone4, ZP5 (GMT Plus 5 Hours) Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 37 16 characters. phone_password : "password" phone_prompt : "MGCP Phone" # sntp_mode - specifies the mode the SNTP server uses (unicast, multicast, anycast, directedbroadcast) Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 38 #use_mac_name - specifies whether to use the IP address or MAC Address in the endpoint name. The default is to use the IP address. Valid values are : Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 3-10...

  • Page 39: Using The Mgcp Phone Settings Button

    4.2 and later and one method for phones that have Release 4.1 and earlier. In Release 4.2 or Later In Cisco Release 4.2, there is an “Unlock Config” item in the phone settings menu. When you select Unlock Config, the user is prompted to enter a phone password using the alphanumberic entry function of the keypad.

  • Page 40: Customizing The Cisco Mgcp Ip Phone Ring Types

    Customizing the Cisco MGCP IP Phone Ring Types The Cisco MGCP IP phone ships with two ring types: Chirp1 and Chirp2. By default, your ring type options will be those two choices. However, using the RINGLIST.DAT file, you can customize the ring types that are available to the Cisco MGCP IP phone users.

  • Page 41: Upgrading The Cisco Mgcp Ip Phone Firmware

    Upgrading the Cisco MGCP IP Phone Firmware You can use one of two methods to upgrade the firmware on your Cisco MGCP IP phones. You can upgrade the firmware on one phone at a time using the phone-specific configuration, or you can upgrade the firmware on a system of phones using the default configuration file.

  • Page 42: Upgrading From Release 2.2 Or Later Releases To Release 4.0

    5.0 image, you cannot downgrade to any earlier releases. Release 5.1 Release 5.1 is the second release of the signed Cisco IP phone image. Release 5.1 is compatible with Release 5.0 and later releases. Release 5.1 addresses the user interface responsiveness and voice clipping issues.

  • Page 43: Upgrading From Release 2.1 Or Earlier Releases To Release 4.0

    Copy the P0M30202.bin image from Cisco.com to the root directory of the TFTP server. Step 1 If you are dual booting from a Cisco IP phone running the Skinny Client Control Protocol (SCCP) or Step 2 MGCP protocol, open the OS79XX.TXT file with a text editor and change the file to include P0M30202.

  • Page 44: Dual Booting From Sccp Or Mgcp To Release 4.0

    P0S30202. Step 2 If you are dual booting from a Cisco IP phone running the SIP protocol, open the OS79XX.TXT file with a text editor and change the file to include P0M3-04-2-00.
  • Page 45 (which is stored in the root directory on the TFTP server). Once the new image has been downloaded, the phone programs that image into Flash memory and then reboots. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 3-17...
  • Page 46 Chapter 3 Configuring the Cisco MGCP IP Phone Performing an Image Upgrade and Remote Reboot Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 3-18...

  • Page 47: Using The Handset

    C H A P T E R Using the Cisco MGCP IP Phone This chapter describes basic Cisco MGCP IP phone functions. Your call agent or service provider might offer additional phone features and capabilities not described in this chapter. Refer to the documentation from your call agent or service provider for instructions on using those features.

  • Page 48: Adjusting The Handset, Speakerphone, And Headset Volume

    Adjusting the Handset, Speakerphone, and Headset Volume The Cisco MGCP IP Phonesupports a four- or six-wire headset jack (Plantronics H series compatible is required). For information on the exact models supported, see the Cisco MGCP IP phone information on http://cisco.getheadsets.com.

  • Page 49: Chapter 5 Monitoring And Maintaining The Cisco Mgcp Ip Phone

    You can use Telnet to view information about your Cisco MGCP IP phone, to monitor the network, and to maintain the phones in your network. Only two Telnet sessions can be open at any time, and the Cisco MGCP IP phone cannot originate a Note Telnet session to another address.
  • Page 50 XML post strings. • Do not use the debug all command, because it can cause Note the phone to become inoperable. This command is for use only by Cisco TAC personnel. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 51 2. Resets the phone. This command can be used only if the MGCP Phone> reset telnet_level parameter is set to allow privileged commands to be executed. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 52 • timers—Shows the current status of the platform timers. • • ethernet—Shows the network statistics in the Network Statistics menu. ip—Shows the IP statistics. • Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 53 Initiates a traceroute session from the console or from a Telnet MGCP Phone> traceroute ip-address [ttl] session. Traceroute shows the route that IP datagrams follow from the MGCP IP phone to the specified IP address. Use the following two arguments: ip-address: The dotted IP address or alphanumeric address •...

  • Page 54: Viewing Status Messages

    REr—Number of packets received by the phone that contained errors. • BCast—Number of broadcast packets received by the phone. • Phone State Message—TCP messages indicating the state of the phone. Possible messages are: Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 55: Verifying The Ethernet Statistics

    00000000, NonIP 00000000, TCP 00000000 CDP 00000000, Unknown 00000000, Arp 00000000 Use the show ip command to verify the IP statistics. The following is sample output: MGCP Phone> show ip IP Statistics: --------------------------------------------------- Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 56 Monitoring and Maintaining the Cisco MGCP IP Phone Received 01426183, RxDrops 00002181 RxFrags 00000000, RxFragDrops 00000000, RxReassembled 00000000 Transmitted 00011996, TxDrops 00000010, TxFragments 00000000 Use 'clear ip' to clear data Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 57: Appendix

    Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 58: Installation Warning

    Lesen Sie die Installationsanweisungen, bevor Sie das System an die Stromquelle anschließen. Avvertenza Consultare le istruzioni di installazione prima di collegare il sistema all’alimentatore. Advarsel Les installasjonsinstruksjonene før systemet kobles til strømkilden. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 59: Product Disposal Warning

    El desecho final de este producto debe realizarse según todas las leyes y regulaciones nacionales. Varning! Slutlig kassering av denna produkt bör skötas i enlighet med landets alla lagar och föreskrifter. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 60: Lightning Activity Warning

    No operar el sistema ni conectar o desconectar cables durante el transcurso de descargas eléctricas en la atmósfera. Varning! Vid åska skall du aldrig utföra arbete på systemet eller ansluta eller koppla loss kablar. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 61: Selv Circuit Warning

    (TNV), slik at du unngår elektrisk støt. LAN-utganger inneholder SELV-kretser og WAN-utganger inneholder TNV-kretser. Det finnes både LAN-utganger og WAN-utganger som bruker RJ-45-kontakter. Vær forsiktig når du kobler kabler. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 62: Circuit Breaker (15A) Warning

    électrique du local. Vérifier qu'un fusible ou qu'un disjoncteur de 120 V alt., 15 A U.S. maximum (240 V alt., 10 A international) est utilisé sur les conducteurs de phase (conducteurs de charge). Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 63: Tn Power Warning

    Varoitus Koje on suunniteltu toimimaan TN-sähkövoimajärjestelmien yhteydessä. Attention Ce dispositif a été conçu pour fonctionner avec des systèmes d'alimentation Warnung Das Gerät ist für die Verwendung mit TN-Stromsystemen ausgelegt. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...
  • Page 64 O dispositivo foi criado para operar com sistemas de corrente TN. ¡Advertencia! El equipo está diseñado para trabajar con sistemas de alimentación tipo TN. Varning! Enheten är konstruerad för användning tillsammans med elkraftssystem av TN-typ. Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1...

  • Page 65: I N D E X

    G.711 u-law codec conventions, document G.729a codec Create Connection command handset debug command headset 2-4, 4-1, 4-2 default configuration file 3-2, 3-9 Delete Connection command dialing pad Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 IN-1...
  • Page 66 3-16 network resetting connections network statistics port Restart in Progress command statistics 1-6, 1-7 network address translation (NAT network connections, access port Notification command Notification Request command Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 IN-2...
  • Page 67 1-6, 3-2 TOS media specifying traceroute command translated safety warnings Transmission Control Protocol (TCP) Trivial File Transfer Protocol (TFTP) troubleshooting tty command type of service (ToS) bit Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 IN-3...
  • Page 68 Index Cisco MGCP IP Phone Administrator Guide, Release 5.0 and Release 5.1 IN-4...

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