Tracing Suspicious Calls; Prioritizing Critical Calls - Cisco 7960G Phone Manual
Unified ip phone for cisco unified callmanager 4.2(3)
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Also See for 7960G:
- Administration manual (184 pages) ,
- Administrator's manual (174 pages) ,
- User manual (122 pages)
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Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Notify your system
administrator about a
suspicious or harassing call
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Want to choose a priority (precedence)
level for an outgoing call
Want to make a priority (precedence)
call
Hear a special ring (faster than usual)
or special call waiting tone
Want to view priority level of a call
40
Then...
Press MCID.
Your phone plays a tone and displays the message, "MCID successful."
Then...
Contact your system administrator for a list of
corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
OL-8498-02
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