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Cisco 7961G Administration Manual
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Cisco 7961G Administration Manual

Cisco 7961G Administration Manual

For cisco callmanager 4.1(3)
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Download this manual See also: User Manual, Manual
Cisco IP Phone Administration Guide
for Cisco CallManager 4.1(3)
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-6966-01

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Summary of Contents for Cisco 7961G

  • Page 1 Cisco IP Phone Administration Guide for Cisco CallManager 4.1(3) Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6966-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP,...

  • Page 5: Table Of Contents

    Understanding the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE What Networking Protocols are Used? What Features are Supported on the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE? Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 6 Adding Phones with Cisco CallManager Administration 2-14 Adding Phones with BAT 2-15 Configuring the Cisco IP Phone 7961G and 7961G-GE to Support the Cisco IP Phone 7914 Expansion Module 2-15 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 7 Overview of Options Configurable from a Phone Network Configuration Menu Device Configuration Menu 4-15 CallManager Configuration Menu 4-15 HTTP Configuration Menu 4-16 Locale Configuration Menu 4-18 UI Configuration Menu 4-19 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 8 Configuring a Background Image Viewing Security Information, Model Information, Status, and Statistics on C H A P T E R the Cisco IP Phone Security Configuration Screen Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE viii OL-6966-01...
  • Page 9 Symptom: The Cisco IP Phone Does Not Register with Cisco CallManager Symptom: Cisco IP Phone Unable to Obtain IP Address Cisco IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 10 How Users Configure Personal Directory Supporting International Users A P P E N D I X Adding Language Overlays to Phone Buttons Installing the Cisco IP Telephony Locale Installer Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 11 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 12 Contents Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.

  • Page 14: Organization

    Appendix B, “Supporting International Provides information about setting up phones in Users” non-English environments Appendix C, “Technical Specifications” Provides technical specifications of the Cisco IP Phone Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 15: Related Documentation

    Cisco CallManager Features and Services Guide • Bulk Administration Tool User Guide for Cisco CallManager • Troubleshooting Guide for Cisco CallManager • • Cisco CallManager Compatibility Matrix Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 16: Obtaining Documentation

    Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

  • Page 17: Ordering Documentation

    San Jose, CA 95134-9883 We appreciate your comments. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xvii OL-6966-01...

  • Page 18: Reporting Security Problems In Cisco Products

    All other conditions are considered nonemergencies. Nonemergencies — psirt@cisco.com • In an emergency, you can also reach PSIRT by telephone: 1 877 228-7302 • 1 408 525-6532 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xviii OL-6966-01...

  • Page 19: Obtaining Technical Assistance

    Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 20: Submitting A Service Request

    Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 21: Definitions Of Service Request Severity

    Packet magazine is the Cisco Systems technical user magazine for • maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 22 Join a discussion at this URL: http://www.cisco.com/discuss/networking World-class networking training is available from Cisco. You can view • current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxii OL-6966-01...

  • Page 23: Document Conventions

    Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxiii OL-6966-01...
  • Page 24 Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxiv OL-6966-01...
  • Page 25 Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 26 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxvi OL-6966-01...
  • Page 27 Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxvii OL-6966-01...
  • Page 28 Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE xxviii OL-6966-01...

  • Page 29: Chapter 1 An Overview Of The Cisco Ip Phone

    What Features are Supported on the Cisco IP Phone 7961G/7961G-GE and • 7941G/7941G-GE?, page 1-8 Understanding Security Features for Cisco IP Phones, page 1-11 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 30: Understanding The Cisco Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge

    Cisco IP Phone 7961G and 7961G-GE, and Figure 1-2 shows the main components of the Cisco IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco IP Phone 7961G and 7961G-GE Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 31 Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 32 Volume button Controls the volume for a phone call (off-hook) and the ringer (on-hook); adjusts contrast settings. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 33: What Networking Protocols Are Used

    Cisco IP Phone, the certain startup information, such as BOOTP Server option shows “Yes” its IP address. in the network configuration settings on the phone. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 34 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 35 RTP streams, which utilize UDP. Related Topics Understanding Interactions with Other Cisco IP Telephony Products, page 2-2 Understanding the Phone Startup Process, page 2-9 Network Configuration Menu, page 4-6 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 36: 7941G/7941G-Ge

    IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 37: Configuring Telephony Features

    Access context-sensitive help by choosing Help > For this screen from the main menu bar. You can access the complete Cisco CallManager documentation suite at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 38: Configuring Network Parameters Using The Cisco Ip Phone

    For a summary of some of the key information that phone users need their system administrators to provide, see Appendix A, “Providing Information to Users Via a Website.” Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-10 OL-6966-01...

  • Page 39: Understanding Security Features For Cisco Ip Phones

    Changing the TFTP Server 1 or TFTP Server 2 Table 4-2, in the “Network Configuration option on the phone when security is implemented Menu” section on page 4-6 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-11 OL-6966-01...

  • Page 40: Overview Of Supported Security Features

    For information about current security settings on a phone, press the Settings button and select Security Configuration. For more information, see the “Security Configuration Screen” section on page 7-2. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-12 OL-6966-01...
  • Page 41 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco CallManager to authenticate the phone. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-13 OL-6966-01...
  • Page 42 Voice VLAN enabled options by looking at the phone’s Device Security Configuration menu. For more information, see the “Device Configuration Menu” section on page 4-15. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-14 OL-6966-01...

  • Page 43: Identifying Encrypted And Authenticated Phone Calls

    When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-15...

  • Page 44: Cisco Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge

    Cisco CallManager, and make changes on the phone. Table 1-3 for an overview of required procedures. For detailed information about these steps, refer to the sources shown. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-16 OL-6966-01...
  • Page 45 IP telephony network. How the Cisco IP Phone communication. Interacts with the VLAN” section on page 2-3 refer to the documentation included with these devices. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-17 OL-6966-01...
  • Page 46 Cisco Catalyst switch. Install the phone in the Adds the phone to the network. Chapter 3, “Setting Up network. the Cisco IP Phone”. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-18 OL-6966-01...
  • Page 47 5-17. phone as interactive content with Refer to the • text and graphics. Cisco CallManager Administration Guide. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-19 OL-6966-01...

  • Page 48: Determining The Mac Address For A Cisco Ip Phone

    Determining the MAC Address for a Cisco IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco IP Phone. You can determine a phone’s MAC address in these ways: From the phone, press the Settings button and select Model Information and •...
  • Page 49 Providing Power to the Cisco IP Phone, page 2-4 • Understanding Phone Configuration Files, page 2-8 • Understanding the Phone Startup Process, page 2-9 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 50: Chapter 2 Preparing To Install The Cisco Ip Phone On Your Network

    Configuration file and CTL file, via TFTP service • Phone registration • Call preservation, so that a media session continues if signaling is lost • between the primary CallManager and a phone) Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 51: Understanding How The Cisco Ip Phone Interacts With The Vlan

    “Understanding Security Features for Cisco IP Phones” section on page 1-11. If the Cisco IP Phone model that you want to configure does not appear in the Note Phone Type drop-down list in Cisco CallManager Administration, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 52: Providing Power To The Cisco Ip Phone

    • Obtaining Additional Information about Power • Related Topics • Power Guidelines Table 1 provides guidelines for powering the Cisco IP Phone 7961G and 7941G. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 53 Make sure that the CatOS or IOS version • running on your switch supports your intended phone deployment. Refer to the documentation for your switch for operating system version information. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 54 Make sure that the CatOS or IOS version • running on your switch supports your intended phone deployment. Refer to the documentation for your switch for operating system version information. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 55: Obtaining Additional Information About Power

    Understanding Interactions with Other Cisco IP Telephony Products, • page 2-2 Adding Phones to the Cisco CallManager Database, page 2-11 • Installing the Cisco IP Phone, page 3-8 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 56: Understanding Phone Configuration Files

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco CallManager. In general, any time you make a change in Cisco CallManager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.

  • Page 57: Understanding The Phone Startup Process

    If you are not using DHCP in your Menu, page 4-6. network, you must assign static IP addresses to Resolving Startup • each phone locally. Problems, page 9-2. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 58 Cisco CallManager and other information for the Cisco CallManager phone. Database, page 2-11 Resolving Startup • Problems, page 9-2. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 2-10 OL-6966-01...

  • Page 59: Adding Phones To The Cisco Callmanager Database

    • Adding Phones with BAT, page 2-15 • Table 2-5 provides an overview of these methods for adding phones to the Cisco CallManager database. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 2-11 OL-6966-01...

  • Page 60: Adding Phones With Auto-Registration

    You can then modify any settings, such as the directory numbers, from Cisco CallManager. Additionally, you can move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 2-12 OL-6966-01...

  • Page 61: Adding Phones With Auto-Registration And Taps

    Cisco CallManager Administration with the correct MAC address. You must make sure that Auto-registration is enabled in Cisco CallManager Administration (System > Cisco CallManager) for TAPS to function. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 2-13 OL-6966-01...

  • Page 62: Adding Phones With Cisco Callmanager Administration

    Related Topics Adding Phones with Auto-Registration, page 2-12 • Adding Phones with Auto-Registration and TAPS, page 2-13 • Adding Phones with BAT, page 2-15 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 2-14 OL-6966-01...

  • Page 63: Adding Phones With Bat

    Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7961G and 7961G-GE to Support the Cisco IP Phone 7914 Expansion Module Adding Phones with BAT The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco CallManager that enables you to perform batch operations, including registration, on multiple phones.
  • Page 64 Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7961G and 7961G-GE to Support the Cisco IP Phone 7914 Expansion Module To configure the Cisco IP Phone 7961G and 7961G-GE to support the Cisco IP Phone 7914 Expansion Module, perform the following steps.
  • Page 65 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7961G and 7961G-GE to Support the Cisco IP Phone 7914 Expansion Module Make sure you tell your users how to access their Cisco CallManager User...
  • Page 66 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7961G and 7961G-GE to Support the Cisco IP Phone 7914 Expansion Module Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 67: Before You Begin

    Before installing the Cisco IP Phone, review the requirements in these sections: Network Requirements, page 3-2 • Cisco CallManager Configuration, page 3-2 • • Network and Access Ports, page 3-3 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 68: Network Requirements

    • Safety and Performance, page 3-6 • Network Requirements For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements: Working Voice over IP (VoIP) Network •...

  • Page 69: Network And Access Ports

    You must use a straight-through cable on this port. Handset The handset is designed especially for use with a Cisco IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE...

  • Page 70: Speakerphone

    In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.

  • Page 71: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 72: Safety And Performance

    (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 73 In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 74: Installing The Cisco Ip Phone

    Caution headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco IP Phone You must connect the Cisco IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical overview of the procedures that follow.
  • Page 75 10/100 PC port on the Cisco IP Phone 7961G/7941G, or to the access port labeled 10/100/1000 PC on the Cisco IP Phone 7961G-GE/7941G-GE. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 76 AC power cord Headset port Network port (10/100 SW on the 7961G/7941G; Footstand adjustment knob 10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to the network Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-10 OL-6966-01...

  • Page 77: Adjusting The Placement Of The Cisco Ip Phone

    Adjust the footstand on the Cisco IP Phone to the height that provides optimum viewing of the LCD screen. Procedure Push in the footstand adjustment knob. Step 1 Adjust the footstand to desired height. Step 2 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-11 OL-6966-01...

  • Page 78: Mounting The Phone To The Wall

    Adjusting the Placement of the Cisco IP Phone Mounting the Phone to the Wall You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco IP Phone wall mount kit.

  • Page 79: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only of the handset is off-hook when the phone powers up.
  • Page 80 The main LCD screen displays this information: Current date and time – Primary directory number – Additional directory numbers and speed dial numbers, if configured – Softkeys – Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-14 OL-6966-01...

  • Page 81: Configuring Startup Network Settings

    Cisco CallManager Security Guide. Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-15 OL-6966-01...
  • Page 82 Press **# to unlock settings on the Security Configuration menu. Step 3 Scroll to LSC and press the Update softkey. Step 4 The phone prompts for an authentication string. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-16 OL-6966-01...
  • Page 83 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco IP Phones, page 1-11 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-17 OL-6966-01...
  • Page 84 Chapter 3 Setting Up the Cisco IP Phone Configuring Security on the Cisco IP Phone Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 3-18 OL-6966-01...

  • Page 85: Configuration Menus On The Cisco Ip Phone

    Device Configuration menu—Provides access to sub-menus from which you • can view a variety of non network-related settings. For more information, see “Device Configuration Menu” section on page 4-15. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 86: Displaying A Configuration Menu

    Use the keypad on the phone to enter the number that corresponds to the • menu. If you displayed the Device Configuration menu, use one of the techniques shown Step 3 Step 2 to display a sub-menu. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 87: Unlocking And Locking Options

    When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 88: Editing Values

    • to the left of the cursor. • Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 89: Overview Of Options Configurable From A Phone

    DHCP Enabled automatically assigns IP address to devices when DHCP Address Released you connect them to the network. Cisco IP Phones enable DHCP by default. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 90: Network Configuration Menu

    The Network Configuration menu provides options for viewing and making a variety of network settings. Table 4-2 describes these options and, where applicable, explains how to change them. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 91 Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name. Press the Validate softkey and then press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 92 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 93 For information about the CTL file, refer to the Cisco CallManager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Screen” section on page 7-2. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 94 IP address. Default Router 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-10 OL-6966-01...
  • Page 95 Admin VLAN setting. switch, ignored otherwise. Press the Validate softkey and then Overrides the value specified by the press the Save softkey. Operational VLAN ID option. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-11 OL-6966-01...
  • Page 96 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-12 OL-6966-01...
  • Page 97 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-13 OL-6966-01...
  • Page 98 Edit softkey, and then enter a new before using this option. PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-14 OL-6966-01...

  • Page 99: Device Configuration Menu

    Cisco CallManager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco CallManager Administration. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-15 OL-6966-01...

  • Page 100: Http Configuration Menu

    The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-16 OL-6966-01...
  • Page 101 Use Cisco CallManager Administration not been used and no menu is open to modify. before the XML service specified in the Idle URL option is activated. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-17 OL-6966-01...

  • Page 102: Locale Configuration Menu

    Network Locale Version of the network locale loaded Display only—cannot configure. Version on the phone. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-18 OL-6966-01...

  • Page 103: Ui Configuration Menu

    The Ethernet Configuration menu displays whether the headset, speakerphone, and video capability are enabled on the phone. Table 4-6 describes the options on this menu. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-19 OL-6966-01...
  • Page 104 These applications include monitoring and recording applications (common in call center environments) and network packet capture tools that are used for diagnostic purposes. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-20 OL-6966-01...

  • Page 105: Security Configuration Menu

    If voice monitoring is not desired, set this option to No (disabled). Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-21 OL-6966-01...
  • Page 106 (Yes) or disabled (No) for the to modify. phone. Security Mode Displays the security mode that is set Use Cisco CallManager Administration for the phone. to modify. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-22 OL-6966-01...

  • Page 107: Qos Configuration Menu

    DSCP IP classification for phone-based Use Cisco CallManager Administration Services services. to modify. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-6 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-23 OL-6966-01...
  • Page 108 Chapter 4 Configuring Settings on the Cisco IP Phone Device Configuration Menu Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 4-24 OL-6966-01...

  • Page 109: Configuring Features, Templates, Services, And Users

    Telephony Features Available for the Cisco IP Phone, page 5-2 • Configuring Corporate and Personal Directories, page 5-14 • Modifying Phone Button Templates, page 5-16 • Configuring Softkey Templates, page 5-16 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 110: Telephony Features Available For The Cisco Ip Phone

    For more information about service parameters and the functions that they control, refer to the Cisco CallManager Administration Guide. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 111 Cisco CallManager pickup, and other group call pickup. Administration Guide, Pickup Group Configuration chapter Cisco CallManager System • Guide, Call Pickup and Group Call Pickup chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 112 IP Phone Configuration chapter Cisco CallManager System • Guide, Understanding Route Plans chapter Cisco CallManager Features • and Services Guide, Call Display Restrictions chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 113 Administration Guide, Cisco Call waiting also displays incoming call IP Phone Configuration information on the phone screen. chapter Cisco CallManager System • Guide, Cisco IP Phones chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 114 Cisco CallManager Features • and Services Guide, Cisco IP Manager Assistant With Proxy Line Support and Cisco IP Manager Assistant With Shared Line Support chapters Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 115 Cisco CallManager System • your company or if they share a workspace Guide, Cisco CallManager with coworkers. Extension Mobility and Phone Login Features chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 116 Requires no configuration, unless an active state to a held state. you want to use music on hold; see “Music-on-Hold” in this table for information. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 117 For more information refer to the conference in which other participants call a Cisco CallManager predetermined number at a scheduled time. Administration Guide, Meet-Me Number/Pattern Configuration chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 118 For more information refer to the transfer softkey and then go onhook to complete a Cisco CallManager System Guide, call transfer. Cisco IP Phones chapter. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-10 OL-6966-01...
  • Page 119 Services Guide, Quality Report Tool chapter Redial Allows a user to call the most recently Requires no configuration. dialed phone number by pressing a softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-11 OL-6966-01...
  • Page 120 Cisco CallManager System Guide, user to share a phone number with a Cisco IP Phones chapter. coworker. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-12 OL-6966-01...
  • Page 121 5-16. • Refer to the Cisco CallManager Administration Guide, Conference Bridge Configuration chapter Cisco CallManager System • Guide, Understanding Video Telephony chapter Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-13 OL-6966-01...

  • Page 122: Configuring Corporate And Personal Directories

    Corporate Directory—Allows a user to look up phone numbers for • co-workers. To support this feature, you must configure corporate directories. See the “Configuring Corporate Directories” section on page 5-15 for more information. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-14 OL-6966-01...

  • Page 123: Configuring Corporate Directories

    To configure Personal Directory, users must access their User Options web pages. If they want to synchronize with Microsoft Outlook, they must also install the Cisco IP Phone Address Book Synchronizer utility, provided by you. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-15 OL-6966-01...

  • Page 124: Modifying Phone Button Templates

    Standard IPMA Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-16 OL-6966-01...

  • Page 125: Setting Up Services

    To set up these services, choose Feature > Cisco IP Phone Services from Cisco CallManager Administration. Refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide for more information. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-17 OL-6966-01...

  • Page 126: Adding Users To Cisco Callmanager

    To add users in batches, use the Bulk Administration Tool. This method also • enables you to set an identical default password for all users. Refer to the Bulk Administration Tool User Guide for details. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-18 OL-6966-01...

  • Page 127: Specifying Options That Appear On The User Options Web Pages

    Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-19 OL-6966-01...
  • Page 128 Chapter 5 Configuring Features, Templates, Services, and Users Specifying Options that Appear on the User Options Web Pages Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 5-20 OL-6966-01...

  • Page 129: Creating Custom Phone Rings

    RingList.xml File Format Requirements, page 6-2 • PCM File Requirements for Custom Ring Types, page 6-3 • Configuring a Custom Phone Ring, page 6-3 • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 130: Chapter 6 Customizing The Cisco Ip Phone

    This example shows a RingList.xml file that defines two phone ring types: <CiscoIPPhoneRingList> <Ring> <DisplayName>Analog Synth 1</DisplayName> <FileName>Analog1.raw</FileName> </Ring> <Ring> <DisplayName>Analog Synth 2</DisplayName> <FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 131: Pcm File Requirements For Custom Ring Types

    Use an text editor to edit the RingList.xml file. See the “RingList.xml File Format Step 3 Requirements” section on page 6-2 for information about how to format this file and for a sample RingList.xml file. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 132: Creating Background Images

    The List.xml file defines an XML object that contains a list of background images. The List.xml file is stored in the following folder on the TFTP server: C:\Program Files\Cisco\TFTPPath\Desktops\320x196x4 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 133: Png File Requirements For Custom Background Images

    Thumbnail image—Version that appears on the Background Images screen • from which users can select an image. Must be 25% of the size of the full size image. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 134: Configuring A Background Image

    Cisco recommends that you also store backup copies of custom image Note files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco CallManager. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 135 After upgrading Cisco CallManager, replace the default List.xml file with your stored copy. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 136 Chapter 6 Customizing the Cisco IP Phone Creating Background Images Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 137: The Cisco Ip Phone

    Chapter 8, “Monitoring the Cisco IP Phone Remotely.” For more information about troubleshooting the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 9, “Troubleshooting and Maintenance.” Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 138: Security Configuration Screen

    CAPF Server—Displays the IP address and the port of the CAPF that the • phone uses. To display the Security Configuration screen, press the Settings button and choose Security Configuration. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 139: Ctl File Menu

    TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. (For information about changing these options, see the “Network Configuration Menu” section on page 4-6.) Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 140: Trust List Menu

    CallManager / TFPT—IP address of a Cisco CallManager and TFTP server • used by the phone. Also displays a certificate icon if a certificate is installed for this server. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 141: Model Information Screen

    To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 142: Status Menu

    To display the Status Messages screen, press the Settings button, and then choose Status > Status Messages. To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 143 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 144 No network connectivity between the • DNS server and the phone—Verify the network connections. DNS server is down—Check • configuration of DNS server. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 145 • changed. as network locale: tones.xml – Located in subdirectory with same name • as user locale: glyphs.xml – dictionary.xml – kate.xml – dictionary.xml – Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 146 Check the load ID assigned to the phone (from of the wrong type. Cisco CallManager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-10 OL-6966-01...
  • Page 147 The phone failed during Attempt to resolve this error by power cycling programming. the phone. If the problem persists, contact Cisco technical support for additional assistance. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-11 OL-6966-01...
  • Page 148 In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-12 OL-6966-01...

  • Page 149: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-13 OL-6966-01...
  • Page 150 PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-14 OL-6966-01...

  • Page 151: Firmware Versions Screen

    To display the Expansion Module Stats screen, press the Settings button, and then choose Status > Expansion Module. To exit the Expansion Module Status screen, press the Exit softkey. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-15 OL-6966-01...

  • Page 152: Call Statistics Screen

    Type of voice stream received (RTP streaming audio): G.729, G.711 u-law, G.711 A-law, or Lin16k. RxSize Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-16 OL-6966-01...
  • Page 153 The phone will discard payload type 19 Note comfort noise packets that are generated by Cisco Gateways, which will increment this counter. RxLost Missing RTP packets (lost in transit). Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-17 OL-6966-01...
  • Page 154 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone Call Statistics Screen Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 7-18 OL-6966-01...
  • Page 155 C H A P T E R Monitoring the Cisco IP Phone Remotely Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 156: Accessing The Web Page For A Phone

    Streaming Statistics, page 8-13 • Accessing the Web Page for a Phone To access the web page for a Cisco IP Phone, perform the following steps. If you cannot access the web page, it may be disabled. See the “Disabling Web Page Access”...

  • Page 157: Disabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco CallManager User Options web pages. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 158: Device Information

    Device Information Area Items Item Description MAC Address Media Access Control (MAC) address of the phone Host Name Host name that the DHCP server assigned to the phone Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 159: Network Configuration

    To display the Network Configuration area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Network Configuration hyperlink. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 160 Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 161 URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 162 No Link—No connection to the PC port • TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 163 Indicates whether the phone will forward packets transmitted and received on the network port to the access port. PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 164: Network Statistics

    Access Area and Network Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 8-10 OL-6966-01...
  • Page 165 Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast) received by the phone Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 8-11 OL-6966-01...

  • Page 166: Device Logs

    Debug Display—Displays debug messages that might be useful to Cisco TAC • if you require assistance with troubleshooting. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 8-12 OL-6966-01...

  • Page 167: Streaming Statistics

    Type of audio encoding used for the stream Sender Reports Number of times this streaming statistics report has been accessed from the web page (resets when the phone resets) Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 8-13 OL-6966-01...
  • Page 168 Total number of octets received by the phone Rcvr Start Time Internal time stamp indicating when Cisco CallManager requested that the phone start receiving packets Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 8-14 OL-6966-01...

  • Page 169: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.

  • Page 170: Resolving Startup Problems

    Symptom: The Cisco IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process”...

  • Page 171: Cisco Callmanager

    “Performing a Factory Reset” section on page 9-17. If after attempting these solutions, the LCD screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.

  • Page 172: Identifying Error Messages

    DHCP server. Check the IP address configured in Option 150. Refer to the Configuring Windows 2000 DHCP Server for Cisco Call Manager document, available at this URL: http://www.cisco.com/warp/customer/788/AVVID/win2000_dhcp.html Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 173: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco CallManager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option.

  • Page 174: Verifying Cisco Callmanager Settings

    If a service has stopped, click the Start button. Step 4 The Service Status symbol changes from a square to an arrow. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 175: Creating A New Configuration File

    Cisco CallManager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 176: Cisco Ip Phone Resets Unexpectedly

    Cisco IP Phone Resets Unexpectedly Registering the Phone with Cisco CallManager A Cisco IP Phone can register with a Cisco CallManager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco CallManager...

  • Page 177: Verifying The Physical Connection

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 178: Checking Static Ip Address Settings

    Reset-Reset—Phone closed due to receiving a Reset/Reset from • Cisco CallManager administration. Reset-Restart—Phone closed due to receiving a Reset/Restart from • Cisco CallManager administration. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-10 OL-6966-01...

  • Page 179: Eliminating Dns Or Other Connectivity Errors

    MAC address, see the “Determining the MAC Address for a Cisco IP Phone” section on page 1-20. Power cycle the phone. Step 6 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-11 OL-6966-01...

  • Page 180: Troubleshooting Cisco Ip Phone Security

    The CTL file does not contain the correct information for the Cisco CallManager. Cisco CallManager server. Phone does not request signed The CTL file does not contain any TFTP entries with configuration files. certificates. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-12 OL-6966-01...

  • Page 181: General Troubleshooting Tips For The Cisco Ip Phone

    Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-13 OL-6966-01...
  • Page 182 Cisco IP phone and the other device. The values of these statistics should match. See the “Call Statistics Screen” section on page 7-16 information about displaying these statistics. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-14 OL-6966-01...
  • Page 183 When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-15 OL-6966-01...

  • Page 184: General Troubleshooting Tips For The Cisco Ip Phone 7914 Expansion Module

    Performing a Factory Reset, page 9-17 • Performing a Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 185: Performing A Factory Reset

    CTL file—Erased • LSC—Erased • User configuration settings—Reset to default values • Network configuration settings—Reset to default values • Call histories—Erased • Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-17 OL-6966-01...
  • Page 186 Do not power down the phone until it completes the factory reset process and the main screen appears. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE 9-18 OL-6966-01...

  • Page 187: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco IP Phone. The QRT feature is installed as part of the Cisco CallManager installation. You can configure users’ Cisco IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.

  • Page 188: Where To Go For More Troubleshooting Information

    Cleaning the Cisco IP Phone To clean your Cisco IP phone, use only a slightly dampened soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 189: How Users Obtain Support For The Cisco Ip Phone

    Website If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones.

  • Page 190: How Users Access The Online Help System On The Cisco Ip Phone

    IP Phones and Services Documentation, which is distributed with Cisco CallManager releases. For a list of available documentation for Cisco IP Phones, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 191: How Users Subscribe To Services And Configure Phone Features

    An overview the tasks that users can accomplish using the web page. • You can also refer users to the Customizing Your Cisco IP Phone on the Web guide, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 192: How Users Access A Voice Messaging System

    Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco CallManager and click Cisco IP Phone Address Book Synchronizer. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 193: Adding Language Overlays To Phone Buttons

    Phone overlays are available only for languages in which the Cisco IP Phone Note software has been localized. All languages may not be immediately available, so continue to check the website for updates. Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 194: Installing The Cisco Ip Telephony Locale Installer

    Installing the Cisco IP Telephony Locale Installer Installing the Cisco IP Telephony Locale Installer If you are using Cisco IP Phones in a locale other than English, you should install the Cisco IP Telephony Locale Installer on every Cisco CallManager server in the cluster.

  • Page 195: Technical Specifications

    14° to 140°F (–10° to 60°C) Height 8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...

  • Page 196: Cable Specifications

    Cisco IP Phone 7961G-GE and 7941G-GE). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco IP Phone 7961G and 7941G; labeled 10/100/1000 PC on the Cisco IP Phone 7961G-GE and 7941G-GE). 48-volt power connector.
  • Page 197 Table C-3 Access Port Connector Pinouts Pin Number Function RD– Not Used Not Used TD– Not Used Not Used Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 198 Appendix C Technical Specifications Network and Access Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE OL-6966-01...
  • Page 199 Cisco CallManager 5-18 BootP Admin. VLAN ID 4-11 BOOTP Server Alternate TFTP 4-12 Bootstrap Protocol (BootP) authenticated call 1-15 authentication 1-11, 3-15 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-1 OL-6966-01...
  • Page 200 XmlDefault.cnf.xml Cisco Discovery Protocol configuring See CDP from a Cisco IP Phone Cisco IP Manager Assistant (Cisco IPMA) LDAP directories 5-15 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-2 OL-6966-01...
  • Page 201 Debug Display web page 8-3, 8-12 DSCP For Services 4-23 Default Router 1-5 4-10 device authentication 1-13 Device Configuration menu displaying editing values editing, configuration values Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-3 OL-6966-01...
  • Page 202 1-10 light strip configuring with Cisco CallManager, headset overview button, identifying informing users about, overview 1-10 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-4 OL-6966-01...
  • Page 203 Locale Configuration menu Idle URL Time 4-17 about 4-18 image authentication 1-13 options immediate divert Network Locale 4-18 Information URL 4-17 Network Locale Version 4-18 installing Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-5 OL-6966-01...
  • Page 204 PC Port Configuration 4-14 Model Information screen Subnet Mask multilevel precedence and preemption SW Port Configuration 4-13 (MLPP) 5-10 TFTP Server 1 music-on-hold 5-10 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-6 OL-6966-01...
  • Page 205 7-13, 8-10 privacy 5-11 Network Statistics screen 7-13 programmable buttons Network web page 8-3, 8-10 description of Proxy Server URL 4-17 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-7 OL-6966-01...
  • Page 206 5-12 Security Configuration screen ringer Security Mode 4-22 indicator for services RingList.xml file format configuring for users 5-17 description 5-12 subscribing to 5-17 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-8 OL-6966-01...
  • Page 207 TAPS (Tool for Auto-Registered Phones Support) 2-13 contacting Cisco CallManager 2-11 loading stored phone image technical specifications, for Cisco IP obtaining IP address Phone obtaining power telephony features Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-9 OL-6966-01...
  • Page 208 (MCID) Transport Layer Security meet-me conference See TLS multilevel precedence and preemption Trivial File Transfer Protocol (MLPP) 5-10 See TFTP music-on-hold 5-10 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-10 OL-6966-01...
  • Page 209 User Locale Version voice VLAN 4-18 User Options web page Voice VLAN Enabled 4-22 enabling access 1-20 volume button, description of specifying options that appear 5-19 Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-11 OL-6966-01...
  • Page 210 Network Configuration web page preventing access to Status Messages 8-3, 8-12 Stream 0 8-13 Stream 1 8-3, 8-13 Stream 2 8-3, 8-13 Stream 3 8-3, 8-13 XmlDefault.cnf.xml Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE IN-12 OL-6966-01...

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