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Obtaining Technical Assistance
Contacting TAC by Telephone
Cisco VG248 Analog Phone Gateway Software Configuration Guide
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If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC
by telephone and immediately open a case. To obtain a directory of toll-free
numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business
•
operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant
•
aspects of your business operations. No workaround is available.
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