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Troubleshooting
TROUBLESHOOTING
Users can often perform basic self-troubleshooting using the below chart, in the event
of any faults or malfunctions.
Fault
Possible Causes
No power supply
The fan does not
start up
The motor is stuck, or the impellers
are clogged
Low fan speed setting
Low airflow
Filter, fan, or exchanger are dirty
The impeller is dirty
Noise/vibration
Loose connection of the ventilator
casing or the ventilation hood
Master-Slave units set by a different
controller
The ventilator is installed where it is
surrounded by a lot of metal/ there
are many sources of interference
Master-Slave
pairing failed
The distance between Master and
Slave units is too long/the wall
between them is too thick
Other
The mobile phone is connected to the
WiFi 5G network
Wrong connection to public WiFi (such
as Wi-Fi in shopping malls, hotels, etc.)
User must be registered and logged in
The router has not yet set up an
Wi-Fi connection
account and password
failed
The router is set to a higher security
level
You have exceeded the limit of devices
that can be connected to the router.
Bluetooth on the mobile phone is off
Troubleshooting
Make sure that the ventilator is properly
connected to the power and make any
corrections, if necessary
Turn the ventilator off. Troubleshoot the motor
jam and the impeller blockage. Clean the blades.
Restart the ventilator.
Set a higher speed
Clean or replace the filter, and clean the fan
and the exchanger. For exchanger and filter
maintenance, see page 22.
Clean the impeller
Tighten the screws of the ventilator or the
outer hood
According to the manual, use the same remote
controller for the Master-Slave units settings
Excessive metal structures and interference
sources around will weaken the wireless
signal. Remove these sources of signal
interference or change the installation location
Please change the installation location
according to the distances shown in the manual
Please reset the master-slave setting (press
and hold the RESET button for ten seconds),
and set it again after a period of power off
Please switch to the 2.4G frequency/network
to connect.
Please set up the Wi-Fi router correctly
Enable Bluetooth on the mobile phone to
improve the success rate of networking
23
Contact Information
The design and specifications of this product are subject to change without prior notice
as development continues. Consult with the sales agency or manufacturer for details.
Refer to the equipment nameplate for all other applicable specifications.
is a registered trademark of Parker Davis HVAC
International, Inc.
Parker Davis HVAC International, Inc.
3250 NW 107 Avenue, Doral, FL 33172 - USA
Tel : (305) 513-4488
Fax : (305) 513-4499
E-mail : info@pdhvac.com
Website : www.pdhvac.com
Pioneer product line, parts, and supplies are
available online for convenient ordering at:
www.highseer.com
www.pioneerminisplit.com
Scan the below code to visit our support page
where you can find more installation materials:
Copyright 2024, Parker Davis HVAC International, Inc., All rights reserved.
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