Page 1 Handling Describes how to handle the product. Maintenance of the TM-C3400BK Describes to administrator for necessary information to administer TM-C3400BK in the system such as distributing driver or installing new printer or replacing the printer. M00047801 Rev.B...
Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and...
Page 3: For Safety
For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING Provides information that must be observed to prevent damage to the equipment or loss of data.
Page 4: Warnings
 Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.  Never attempt to repair this product yourself. Improper repair work can be dangerous.
Page 5: Cautions
Cautions  Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage or fire.  Do not connect cables in ways other than those mentioned in this manual. CAUTION Different connections may cause equipment damage or fire. ...
Page 6: About This Manual
Manual Content The manual is made up of the following sections: Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Application Development Information Chapter 4 Handling Chapter 5 Maintenance of the TM-C3400BK...
Page 7: Table Of Contents
Contents ■ For Safety ..........................3 Key to Symbols ............................3 Warnings ..............................4 Cautions ..............................5 ■ Restriction of Use ........................5 ■ About this Manual ........................ 6 Aim of the Manual ..........................6 Manual Content .............................6 ■ Contents..........................7 Product Overview ................ 11 ■...
Page 8 Notification Settings..........................106 Media Loading Settings ........................108 Media Position Detection ........................110 Panel Button Settings .........................111 Sensor Adjustment..........................113 Setting EPSON Status Monitor 3......................115 Setting the Post-Printing Movements....................121 Application Development Information........125 ■ Overview........................... 125 ■ Printer Driver........................126 ■ Sample Program....................... 127 ■...
Page 9 ■ Application Specification to Develop................142 Character Size to Print ........................142 Print Barcode / 2D Symbol Data on the Graphic Data ..............142 When Extremely High Reliability and Safety are Required ............142 Handling ..................143 ■ Replacing the Ink Cartridge ................... 143 ■...
Page 10 Maintenance of the TM-C3400BK ..........203 ■ Necessary Information for an Administrator of the Printer ........... 204 Printer Driver Functions........................204 Destination for the Printer Driver Setting ..................205 Printer Setting ............................206 Installing Multiple Printer Drivers in One Client Computer .............207 Using One Network Printer with Multiple Client Computers ............211 Updating the Printer Driver ........................211...
Page 11: Product Overview
Chapter 1 Product Overview Product Overview This chapter describes features and specifications of the product. Features The TM-C3400BK is a Monochrome Ink Jet Label Printer that offers high speed easy operability and high reliability required for on-demand label printing. Printing • High-speed printing ...
Page 12 Software ® • Windows printer driver is available. • The printer driver has the built-in barcode font, and available from .NET application. • Reprint function allows printing to the page that was not printed after solving paper jam error or an error of paper out.
Page 13: Product Configuration
 The AC adapter is embedded in the printer.  The AC cable may not be included with the printer.  Printer Drivers and utilities are not included with this product. Download them from the home page of Seiko Epson Corporation.
Page 14: Parts Name And Function
Parts Name and Function Front Control panel Release lever Paper ejection guide Paper ejection Ink cartridge cover table Paper ejection Power switch guide lock Paper ejection Roll paper cover Power switch cover tray Control panel Paper LED Error LED Ink LED Power LED CUT button FEED button...
Page 15 Chapter 1 Product Overview Back Fanfold paper cover Paper feed guide Fanfold paper guide Connector (lower rear) USB Model USB connector Power connector Cable hook Inlet (AC Adapter) AC Adapter Ethernet Model Status sheet button Ethernet Connector Power connector Cable hook Inlet (AC Adapter) Connector cover AC Adapter...
Page 16: Power Switch
Power Switch Before turning on the printer, be sure to check that the AC adapter is connected to the power supply. CAUTION When DIP switch 1 is OFF: • Press the POWER switch to turn ON the printer power. • When the power is already ON, press and hold the POWER switch for approximately 3 seconds to turn the printer power OFF.
Page 17: Button
Chapter 1 Product Overview Button FEED button • Feeds the paper continuously when media position detection is set to “No Detection”.  The paper is fed by 15 mm if FEED button is pressed once.  If the FEED button is held down, the paper is continuously fed until the button is released. (6 seconds at a maximum) •...
Page 18: Connectors
INK (ink) LED: Red • Flashes when the ink is low or waste ink in the ink cartridge is nearly full. • Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is not correctly installed, and when waste ink in the ink cartridge is full.
Page 19: Status/Error Indications
Chapter 1 Product Overview Status/Error Indications The printer status is displayed with combination of lighting and flashing of LEDs. When an error occurs, you can find out the cause and the remedy from the LED indication for the error. : Lights : Flashes : Off : No change...
Page 20 : Lights : Flashes : Off : No change — Status Remedy Power Error Paper Set specified papers. (See "Loading/Replacing the Paper" on page 76.) When the specified paper is Paper size error not available, cancel the print job from the spooler. If no print job is in the spooler, turn off and on the printer to recover —...
Page 21: Post-Printing Verification Settings
Missing dots check is performed after printing each page to check that dot missing has not occurred. When dot missing is detected, the following screen of the EPSON Status Monitor 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint]...
Page 22 3 is displayed. Select the next operation from [Restart printing] (printing the next data) and [Reprint] (reprinting after dot missing is resolved by the auto head cleaning). When customer want to select this mode, do NOT uncheck [Use EPSON Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab....
Page 23  Nozzle clogging detect function cannot be disabled.  When you want to select [High Reliability Mode (Reprint)] or [Economy Mode for Low Print Volume (Reprint)], do not uncheck [Use EPSON Status Monitor 3] of [Driver Prefer- ences] in [Driver Utilities] tab.
Page 24: When An Unrecoverable Missing Dot Occurs
In the Missing Dot Acceptable Print Mode, it takes long to complete printing because missing dots check is performed after printing each page. The EPSON Status Monitor 3 appears each time of printing until the missing dot error is resolved. (The window may not appear depending on the printer driver version.)
Page 25: Software
Service installed as a resident program on the computer When the TM-C3400BK is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver....
Page 26 Purpose Name Specifications The user can check status of Epson printer on Epson Monitoring Tool network with this. The setting can not be executed. The user can check and executes the network printer. EpsonNet Config Applies it simultaneously to a number of printers.
Page 27: Product Specifications
Codabar, Code 93, Code 128, GS1-128, code printing ANSI rank D GS1 DataBar Omnidirectional, GS1 DataBar Truncated, (based on Seiko GS1 DataBar Limited, GS1 DataBar Expanded Epson Corporation standard) Two-dimensional PDF417, QR code, Maxi Code, S1 DataBar Stacked, code printing GS1 DataBar Stacked Omnidirectional,...
Page 28 10 to 35 C {50 to 95 F}, 20 to 80 %RH (no condensation) Temperatures/ Printing humidity When packed (ink not loaded): -20 to 60 C {-4 to 140 F},  Storage (See 5 to 85 %RH (no condensation) "Environmental -20C or 60 C {-4 F...
Page 29: Hardware Requirements
Chapter 1 Product Overview Hardware Requirements Microsoft Windows 10 (32 bit/ 64 bit) Microsoft Windows 8.1 (32 bit/ 64 bit) Microsoft Windows 8 (32 bit/ 64 bit) Microsoft Windows 7 SP1 (32 bit/ 64 bit) Microsoft Windows Vista SP2 (32 bit/ 64 bit) Microsoft Windows XP SP3 (32 bit) Microsoft Windows XP SP2 (64 bit) Microsoft Windows 2000 SP4 (32 bit)
Page 30: Printing Specifications
Printing Specifications Minimum width 26 mm {1.02”},  Printable Roll paper area Maximum width 104 mm {4.09”} Minimum width 46 mm {1.81”},  Fanfold paper Maximum width 104 mm {4.09”} Print speed 360 × 180 dpi Printing width 56 mm {2.20"} : 92 mm/s {3.62"/s}...
Page 31: Paper Specifications
Chapter 1 Product Overview Paper Specifications The following is the type and the size of paper specified for this product. When using paper other than specified paper, paper feed accuracy, barcode detection accuracy, printing quality may be degraded or frequent paper jam may occur. Paper type Category Form...
Page 32 Receipt This is continuous paper. Paper type Plain Media, Fine Media, PET Film Form Roll paper Paper width 30 to 108 mm {1.18 to 4.25"} Paper thickness 0.085 to 0.151 mm {0.003 to 0.006"} Roll paper core Outside diameter: 44.1 mm {1.74"} External diameter Maximum 101.6 mm {4.0"} Winding direction...
Page 33 Chapter 1 Product Overview Black Mark Receipt <Back side> <Printing side> Center of black marks Center of paper Paper feeding width Center of paper width direction Perforation position 0.5 mm or more (When using fanfold paper) Black mark receipt Black mark width Paper type Plain Media, Fine Media, PET Film Form...
Page 34 Paper type Plain Media, Fine Media, PET Film Form Fanfold paper Paper width 50 to 108 mm {1.97 to 4.25"} Black mark width 13 mm {0.51"} or more Black mark length 5 mm {0.19"} or more 8.5  1 mm {0.33  0.04"} Black mark centering position Black mark interval 15 to 304.8 mm {0.59 to 12.0"}...
Page 35 Chapter 1 Product Overview Full-page Label Backing paper width Backing paper Label area Label width Edge cutoff Edge cutoff Paper type Plain Media Label, Fine Media Label, Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1.0 to 4.25"} 2 ...
Page 36 Die-cut Label When removing right and left fringes only When removing all the fringes (Black Mark Die-cut Label) Paper width Paper width Label Edge R Edge R Backing paper Label area Edge cutoff Label chaff width Edge cutoff width Label width Label width Edge cutoff Edge cutoff...
Page 37 Chapter 1 Product Overview Paper type Fine Media Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1.0 to 4.25"} Label length When removing 25.4 to 1117.6 mm {1.0 to 44.0"} all the fringes When removing 15 to 1117.6 mm {0.59 to 44.0"}...
Page 38 Paper type Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1.0 to 4.25"} Label length When removing Roll paper core of 44.1 mm {1.74"} or more: all the fringes 50.8 to 1117.6 mm {2 to 44.0"} Roll paper core of 56.8 mm {2.24"} or more:...
Page 39 Chapter 1 Product Overview Black Mark Die-cut Label <Back side> <Printing side> Center of paper Center of black marks width Paper feeding Center of paper width direction Perforation position 2 mm or more  ( W h e n u s i n g fa n - fold paper) Backing paper Label area...
Page 40 Paper type Plain Media Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1 to 4.25"} Label length When removing 25.4 to 1117.6 mm {1.0 to 44.0"} all the fringes When removing 15 to 1117.6 mm {0.59 to 44.0"} right and left...
Page 41 Chapter 1 Product Overview Paper type Fine Media Label Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1 to 4.25"} Label length When removing 25.4 to 1117.6 mm {1.0 to 44.0"} all the fringes When removing 15 to 1117.6 mm {0.59 to 44.0"}...
Page 42 Paper type Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1.0 to 4.25"} Label length When removing right and left fringes only: 15 to 1117.6 mm {0.59" to 44.0"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 ...
Page 43 Chapter 1 Product Overview Paper type Plain Media Label, Fine Media Label Form Fanfold paper Backing paper width 50 to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} Label length 15 to 301.8 mm {0.59 to 11.88"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 ...
Page 44: Print Area And Cutting Position
Print Area and Cutting Position Receipt / Roll paper Top margin: 2.0 mm {0.079"} (typical value) Left and right margin: 2.0 mm {0.079"} (typical value) Bottom margin: 2.0 mm {0.079"} (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position Print area...
Page 45 Chapter 1 Product Overview Full-page Label / Roll paper Top margin (inside the label): 2.0 mm {0.079"} (typical value) Left and right margin (inside the label): 2.0 mm {0.079"} (typical value) Bottom margin (inside the label): 2.0 mm {0.079"} (typical value) Paper width Paper feeding direction Center of paper width...
Page 46 Die-cut Label / Roll paper Top margin (inside the label): 2.0 mm {0.079"} (typical value) Left and right margin (inside the label): 2.0 mm {0.079"} (typical value) Bottom margin (inside the label): 2.0 mm {0.079"} (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position...
Page 47 Chapter 1 Product Overview Black Mark Receipt / Roll paper Top margin: 2.0 mm {0.079"} (typical value) Left and right margin: 2.0 mm {0.079"} (typical value) Bottom margin: 2.0 mm {0.079"} (typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position 2.0 mm...
Page 48 Black Mark Receipt / Fanfold paper Top margin: 2.0 mm {0.079"} (typical value) Left and right margin: 2.0 mm {0.079"} (typical value) Bottom margin: 2.0 mm {0.079"} (typical value) Paper width Center of paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Perforated line...
Page 49 Chapter 1 Product Overview Black Mark Die-cut Label / Roll paper Top margin (inside the label): 2.0 mm {0.079"} (typical value) Left and right margin (inside the label): 2.0 mm {0.079"} (typical value) Bottom margin (inside the label): 2.0 mm {0.079"} (typical value) Paper width Paper feeding direction Center of paper width...
Page 50 Black Mark Die-cut Label / Fanfold paper Top margin (inside the label): 2.0 mm {0.079"} (typical value) Left and right margin (inside the label): 2.0 mm {0.079"} (typical value) Bottom margin (inside the label): 2.0 mm {0.079"} (typical value) Paper width Paper feeding Center of paper width direction...
Page 51: Paper Ejection Tray
Chapter 1 Product Overview Paper Ejection Tray Black Mark Paper type Plain Media, Fine Media, PET Film Receipt Paper form Fanfold paper Paper size Width 76 to 105 mm {2.99 to 4.13"} × length 54 to 148 mm {2.12 to 5.83"} Paper 0.119 to 0.151 mm {0.005 to 0.006"} thickness...
Page 52: Electrical Characteristics
Electrical Characteristics Power supply Power supplied by AC adapter accessory Input voltage (rated) North America / Japan: AC 100 to 125 V Other countries: AC 100 to 240 V Frequency (rated) 50 to 60 Hz Power Operating Approximately 26 W consumption Stand-by Approximately 5 W...
Page 53: Reliability
Chapter 1 Product Overview Reliability Life Print head 6,000 million shots/nozzle Paper feed 1,500,000 pages or the number of pages that reaches the mechanism following paper length fed.  Plain Media: 150 km  Fine Media: 75 km  PET Film: 50 km ...
Page 54: Environmental Conditions
Not operating 700 to 1060 hPa (approximately 0 to 2500 m above sea level) (including in transportation) Acoustic noise During Approximately54 dB (ANSI Bystander position) operation (Based on Epson evaluation conditions including the use of the (including using autocutter) the autocutter)
Page 55: External Dimensions
Chapter 1 Product Overview External Dimensions • Height: 261 mm {10.27"} • Width: 255 mm {10.4"} • Depth: 275 mm {10.83"} 300 {11.81"} 255 {10.4"} 275 {10.83"} {10.27"} 457 {17.99"} (when the paper ejection tray is stretched) 388 {15.28"} (when the paper ejection tray is folded) 300 {11.81"} [Unit: mm]...
Page 56: Power Supply Unit (Ps-180)
Power Supply Unit (PS-180) 136 {5.35"} {2.68"} 32 {1.26"} [Unit: mm] Electric Input conditions Input voltage (rated): AC 100 to 240 V characteristics Frequency (rated): 50 to 60 Hz Power consumption (rated): 100 VA Output Output voltage (rated): DC 24 V conditions Output current (rated): 2.0 A Output electric power (rated): 48 VA...
Page 57: Restrictions
("Printer Driver cannot be Installed (Windows 2000)" on page 212) • In a Windows 2000 environment, if the TM-C3400BK printer driver is already installed and the version is different from the version of the printer driver of the install package, the settings of the existing printer driver may change.
Page 58 Paper • When using a full-page label, remove the ejected label each time the printing is finished. Other- wise, a part of printed label may be cut, or a cutter error may occur. (See "Status/Error Indications" on page 19.) • When cutting the full-page label, adhesive from labels may stick to the fixed blade of the autocut- ter, which may prevent the autocutter from cutting paper cleanly.
Page 59: Setup
Chapter 2 Setup Setup This chapter describes setup and installation of the product and peripherals. When You Use This Product for the First Time Do not turn on the printer power until installation of the printer driver is completed. Ink charging and media position detection setting are necessary before you use this product for the first time....
Page 60: Flow Of Setup
Flow of Setup This chapter consists of the following sections along with the setup flow of the product and peripherals. Installing the Printer (page 61) Connecting the Power Supply Unit (PS-180) (page 62) Loading/Replacing the Ink Cartridge (page 63) Connecting the Printer to the Host Computer (page 65) Installing the Driver (page 67) Setting the DIP Switches (page 74) Loading/Replacing the Paper (page 76)
Page 61: Installing The Printer
Chapter 2 Setup Installing the Printer Install the printer in an appropriate location with sufficient space around it. Important Notes on Installation [Unit: mm] • The printer must be installed horizontally. • Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover to be fully opened.
Page 62: Connecting The Power Supply Unit (Ps-180)
Connecting the Power Supply Unit (PS-180) Use the PS-180 or an equivalent product as the power supply unit.  Always use the PS-180 (Model: M159B/M159D) as the AC Adapter. Using a nonstandard power supply can result in electric shock or fire. ...
Page 63: Loading/Replacing The Ink Cartridge
Paper on page 76 for how to load the roll paper.  Always use the Epson SJIC20P(K) as the ink cartridge.  Do not open the package of the ink cartridge until you are ready to load it in the printer.
Page 64 Close the ink cartridge cover. When the ink cartridge is loaded for the first time, it takes approximately 8 minutes for ink charging. Do not open the roll cover or the ink cartridge cover of the printer, or press the Power switch or the FEED button.
Page 65: Connecting The Printer To The Host Computer
Chapter 2 Setup Connecting the Printer to the Host Computer For USB Model Connect the printer to the host computer by the USB cable.  Do not turn the power on until the printer driver is installed.  Make sure to use the USB cable included with the printer. Insert the USB cable to the USB connector on the lower rear of the printer and arrange it as shown below....
Page 66: For Ethernet Model
For Ethernet Model Connect the printer to a network by a LAN cable via a hub.  When LAN cables are installed outdoors, make sure devices without proper surge protection are cushioned by being connected through devices that do have surge protection....
Page 67: Installing The Driver
Chapter 2 Setup Installing the Driver The following two methods can be selected when installing the printer driver.  Installation using Easy setup: Described in this manual.  Installation from the printer driver file: Not described in this manual. Execute the installer of the printer driver, and follow the instructions on the screen to install the printer driver....
Page 68 Click [Local] for USB model. Click [Install]. Make sure of the connection to the computer when the following window appears, then turn the power on. Click [Exit]. This is the end of driver installation.
Page 69 Chapter 2 Setup For Ethernet Model When the network setting such as IP address setting on TM-C3400BK was already made, the setting is applied. The setting can not be changed. Follow the steps below to install the printer driver and execute the network setting.
Page 70 The printers available are displayed. Select the printer to install, and click [Next]. When the IP address was already set in the printer, go to step 9. The method for acquiring IP address is displayed. Select the method you want to take, and click [Next]. When you select “Manual”, enter the IP address.
Page 71 Chapter 2 Setup Checking the settings is displayed. If the settings are correct, click [Next]. If you want to change IP address setting, click [Back] . Completed notice of the communication setting is displayed. Click [Next].
Page 72 Enter the Printer Name and click [Next]. Do not check the box of [Print test page]. Select which installed printer driver to use as a default printer, and click [Next]. The printer driver will be installed after clicking [Next].
Page 73 Chapter 2 Setup Click [Finish]. It terminates “EpsonNet EasyInstall”. Click [Exit]. This is the end of driver installation and network setting.
Page 74: Setting The Dip Switches
Setting the DIP Switches Change the DIP switch settings in the following cases. • When attaching the power switch cover to prevent the power switch from being pressed • When switching the paper type between roll paper and fanfold paper (The default setting is roll paper) •...
Page 75: Function Of The Dip Switches
Chapter 2 Setup Function of the DIP Switches Factory Function settings Operation of the power switch Reset Power ON/OFF Internal use Fixed to OFF (Do not change) Paper selection Fanfold paper Roll paper Internal use Fixed to OFF (Do not change) Buzzer volume High When attaching the power switch cover to prevent the power switch to be pressed, set DIP...
Page 76: Loading/Replacing The Paper
Loading/Replacing the Paper Follow the steps below to load the paper for the first time, change classification or type of the paper (roll paper or fanfold paper) or replace the paper. Loading the paper is different depending of the type of the paper to use roll paper or fanfold paper. •...
Page 77 Chapter 2 Setup 1. Removing the paper This procedure is not required when the paper is initially loaded to the printer. For roll paper Press down the release lever, and pull it to the front to open the roll paper cover.
Page 78 For fanfold paper Open the fanfold paper cover. Remove the remaining paper.
Page 79 Chapter 2 Setup 2. Setting for media position detection This procedure is not required when media position detection is not changed. When paper remains in the printer, media position detection cannot be set. Be sure to remove the paper before turning on the printer. Turn the power on.
Page 80 3. Removing the paper feed guide This procedure is not required when the paper is initially loaded to the printer or the paper type is not changed (roll paper/fanfold paper). Attach the paper feed guide to the printer only when using the fanfold paper. Be sure to remove the paper feed guide when using the roll paper.
Page 81 Chapter 2 Setup 4. Adjusting roll paper guide/paper ejection guide This procedure is not required when paper width is not changed. Press down the release lever, and pull it to the front to open the roll paper cover. Unlock the roll paper guide. Push the paper guide on the left in the direction of the arrow, and load the roll paper with the printing side up.
Page 82 Lock the roll paper guide. Release the lock of the paper ejection guide with a fine-tipped object. Align the paper ejection guide with the roll paper width.
Page 83 Chapter 2 Setup Lock the paper ejection guide. Close the roll paper cover.
Page 84 5. Loading the paper and turning on the printer Steps 1 to 3 below are not necessary after performing Step 4. Adjusting roll paper guide/paper ejection guide on page Press down the release lever, and pull it to the front to open the roll paper cover.
Page 85 Chapter 2 Setup Close the roll paper cover while aligning the roll paper with the paper ejec- tion guide. Turn the power on. The roll paper is automatically fed. When paper set operation at the roll paper cover close is set as “Media Loading Method (with Cutting)”...
Page 86: Loading/Replacing Fanfold Paper
Loading/Replacing Fanfold Paper Follow the steps below to load the fanfold paper. • Loading the paper for the first time: 2 to 5 • Using the paper completely (loads same type of paper): 1, 5 • Changing paper type or classification: 1 to 5 1.
Page 87: Removing The Paper
Chapter 2 Setup 1. Removing the paper This procedure is not required when the paper is initially loaded to the printer. For roll paper Press down the release lever, and pull it to the front to open the roll paper cover.
Page 88 For fanfold paper Open the fanfold paper cover. Remove the paper left.
Page 89: Setting For Media Position Detection
Chapter 2 Setup 2. Setting for media position detection This procedure is not required when media position detection is not changed.  When paper remains in the printer, media position detection cannot be set. Be sure to remove the paper before turning on the printer. ...
Page 90: Attaching The Paper Feed Guide
3. Attaching the paper feed guide This procedure is not required when paper type (roll paper/fanfold paper) is not changed. Make sure to attach the paper feed guide when using fanfold paper. Open the fanfold paper cover and take out the paper feed guide. Press down the release lever, and pull it to the front to open the roll paper cover.
Page 91 Chapter 2 Setup Close the roll paper cover.
Page 92: Adjusting Paper Ejection Guide/Fanfold Paper Guide
4. Adjusting paper ejection guide/fanfold paper guide This procedure is not required when paper type (roll paper/fanfold paper) is not changed. Release the lock of the paper ejection guide with a fine-tipped object. Slide the paper ejection guide as wide as possible. Lock the paper ejection guide.
Page 93 Chapter 2 Setup Open the fanfold paper cover and release the lock of the fanfold paper guide. Align the fanfold paper guide with the fanfold paper width. Lock the fanfold paper guide.
Page 94: Loading The Fanfold Paper And Turning On The Printer
5. Loading the fanfold paper and turning on the printer Turn the power on. After the Power LED stops flashing and lights, insert the paper into the paper slot with the print surface facing upward until it is pulled into inside the printer (approximately 100 mm).
Page 95: Attaching/Adjusting The Paper Ejection Tray
Chapter 2 Setup Attaching/Adjusting the Paper Ejection Tray If you attach the paper ejection tray, you can temporarily store the printed paper in the tray. Follow the steps below to install/adjust the ejection tray.  Paper may not stay in the paper ejection tray depending on the paper curl and length. ...
Page 96 Lock the paper ejection tray.
Page 97: Attaching The Power Switch Cover
Chapter 2 Setup Attaching the Power Switch Cover Attaching the power switch cover prevents accidental pressing of the power switch. Before attaching the power switch cover, set DIP switch 1 to ON. (For details, see “Setting the DIP switches”Function of the DIP Switches on page 75.) To prevent the power switch from being pressed Attach the power switch cover as it is (without punching a hole in it).
Page 98 To switch the power switch by inserting a long, thin object into a hole Attach the power switch cover after punching the hole in it. The hole cannot be punched in the power switch cover after it is attached to the printer. Punch a hole in the power switch cover by pushing the middle of it with a hard, fine-tipped object.
Page 99: Setting The Printer Driver
• Media Position Detection • Panel Button Settings • Sensor Adjustment Driver setting • Setting for EPSON Status Monitor 3 • Settings For Handling Media After Print Post-Printing Verification Settings The following are the modes when Post-Printing Verification Settings. ([Anti-missing Read Mode] is set as a default setting.
Page 100 Setting the mode Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 153 for how to display the driver window.) Select [Maintenance And Utilities] tab and click [Post-Printing Verification Settings]. The [Post-Printing Verification Settings] window is displayed. Select [Post- Printing Verification Settings] and click [Next].
Page 101 Chapter 2 Setup Select the setting mode. See Post-Printing Verification Settings on page 21 for which mode to select. After selecting the mode, click [OK]. Economy Mode for Low Print Volume is displayed when the printer firmware's version is Ver.WSN00180 or later. Setting is completed.
Page 102 Void image registration Specifies the print image on High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print) when dots are missing. The default void printing is all-in-black printing with height of 25.4 mm and user can change this to another image file. Turn the printer on.
Page 103 Chapter 2 Setup Click [Browse] to select the image to print. Click [Register] to register the image to print. Click [Cancel] to terminate without performing the [Void Image Registration]. A bitmap image of 737 pixel width and 78 pixel to 180 pixel height can be registered as a void image.
Page 104 Void image test print Perform a test print of the image to print when dot missing occurs in the High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print). Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 153 for how to display the driver window.)
Page 105 Chapter 2 Setup Click [Test Print] to start test print. Click [Cancel] to terminate without performing test print. Click [OK] to finish the test print.
Page 106: Notification Settings
Selects notification setting at a paper size or type error. Lights Error LED and Paper LED when detecting an error, and notifies error if EPSON Status Monitor 3 is in active. (Default setting is [No Error Notification]. The user does not need to change when using with default setting.) Follow the steps below to set the notification setting.
Page 107 Chapter 2 Setup Select notification setting, and click [OK]. Click [Cancel] to terminate without performing the [Notification Settings]. Notification Setting at Beep Notification Setting an Error LED Notification Setting at Ink Low a Paper Size/Type Error Setting is completed. Click [OK] to finish.
Page 108: Media Loading Settings
Media Loading Settings Sets paper feed movement to the print starting position when turning the printer power on or the roll paper cover is closed. The following is the movements to feed the paper to the print starting position when turning the printer power on or the roll paper cover is closed.
Page 109 Chapter 2 Setup The [Media Loading Method Settings] window is displayed. Select your choice and click [Next]. Sets paper feed to the print starting position and click [OK]. Click [Cancel] to terminate without performing the [Media Loading Method Settings]. Paper Set Operation at the Start up Paper Set Operation at the Roll paper cover close Setting is completed.
Page 110: Media Position Detection
Media Position Detection The following 3 types of media position detection is set on this product. This is set from [Media Position Detection] on [Maintenance And Utilities] tab. The printer's media position detection setting can be checked using Self-test Mode. For details, see Self-test Mode on page 191.
Page 111: Panel Button Settings
Chapter 2 Setup Panel Button Settings Enable/disable the panel buttons of this product. Operation Caused Panel Button Printer Operating Settings by Panel Button Not printing Paper feed Enable / Disable Feed Button M a n u a l H e a d C l e a n i n g d u r i n g Printing Enable / Disable printing...
Page 112 Select Enable/Disable the panel button, and click [OK]. Click [Cancel] to terminate without performing the [Panel Button Settings]. Media feed when not printing Manual Head Cleaning during printing Cut Button Setting is completed. Click [OK] to finish.
Page 113: Sensor Adjustment
Chapter 2 Setup Sensor Adjustment The threshold for the sensor can be adjusted when the sensor does not detect the label gap and black mark for the paper to be used. Follow the steps below to make adjustment. Load the paper to the printer. Turn the printer on.
Page 114 The [Sensor Adjustment] window is displayed. Select the sensor to be adjusted and click [Next]. Select [Start Adjustment]/[Default] and click [OK]. Click [Cancel] to terminate without performing the [Sensor Adjustment]. Adjusts the Label Gap Detection Sensor Adjusts the Black Mark Detection Sensor Adjustment is completed.
Page 115: Setting Epson Status Monitor 3
Chapter 2 Setup Setting EPSON Status Monitor 3 When EPSON Status Monitor 3 is used, the paper type and the ink level are displayed on a pop-up window when printing. In addition, when a fatal error occurs, an error window is displayed.
Page 116 The [Driver Preferences] window is displayed. Check the box of [Use EPSON Status Monitor 3] and click [OK]. [EPSON Status Monitor 3] and [Monitoring Preferences] are displayed in [EPSON Status Monitor 3 Settings] on the Driver Utilities window.
Page 117 The EPSON Status Monitor 3 will not be activated if an error occurs when not printing. • Clicking the icon for [EPSON Status Monitor 3] on the task tray allows you to display [EPSON Sta- tus Monitor 3] at any time....
Page 118 Error notification setting for [Not use EPSON Status Monitor 3] Follow the steps below to set error notification for [Not use EPSON Status Monitor 3]. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 153 for how to display the driver window.)
Page 119 Chapter 2 Setup Error notification setting for [Use EPSON Status Monitor 3] Follow the steps below to set error notification for [Use EPSON Status Monitor 3]. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 153 for how to display the driver window.)
Page 120 Displaying the icon Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting. Follow the steps below to display the icon. Turn the printer on. Display the printer driver window. (See How to Use the Printer Driver on page 153 for how to display the driver window.)
Page 121: Setting The Post-Printing Movements
Chapter 2 Setup Setting the Post-Printing Movements The following post-printing movement can be set on this product. Sets from [Settings For Handing Paper After Print] on [General] of the printer driver. • Auto Cut: After Every Page/Only After Last Page/After Specified Number of Pages After printing, the paper is fed to the position where autocutting is possible and feeding stops after autocutting.
Page 122 Setting [Settings For Handing Paper After Print] depending on the paper type and paper cutting The procedure for paper cutting is different depending on the type of paper and "post-printing movements". For USB Model (except shared printer) Printer Diver Settings No Auto Cut Paper type to use Paper cutting method...
Page 123 Chapter 2 Setup For Ethernet Model and shared printer If using a system that prints from multiple computers or applications, it is possible that paper could suddenly start to feed in reverse when peeling labels by hand, resulting in a paper jam. For this reason, set to [Auto Cut] or use the [CUT button] to cut the paper.
Page 124 Printer Diver Settings No Auto Cut Paper type to use Paper cutting method Stop at Auto Feed To Feed To the Print Peel Off Position Position Position  Cuts automatically — — — Cuts the backing paper   Black Mark —...
Page 125: Application Development Information
Use this as reference to develop the application. ❏ EpsonNet SDK is available. This is used for EPSON network printer. On this product, this is used to check the network setting. The sample program is available on EpsonNet SDK but it is not used for this product.
Page 126: Printer Driver
Printer Driver The printer driver has the following functions and these are not necessary to implement in the application. ❏ Barcode and 2D symbol font is implemented. The barcode and 2D symbol font can also be printed using font replacement function for .NET environment. The barcode and 2D symbol font must be set in advance on the printer driver to use this function.
Page 127: Sample Program
"EpsonNet SDK" on page 129. • Languages of C++, C#, VB6.0, VB.NET are provided for the TM-C3400BK sample program. • The TM-C3400BK sample program cannot be used for other printers. Operation is checked for the sample program using the EpsonNet SDK; however, Epson- Net SDK does not support C#, VB6.0 and VB.NET officially.
Page 128 Printer Language Model Level Program name Specification Step 5 Notifying the W h e n t h e c o n d i t i o n o f t h e printer status from the p r i n t e r i s c h a n g e d , eve n t i s ...
Page 129: Epsonnet Sdk
EpsonNet SDK is the API for the Epson network printer. Although the TM-C3400BK SDK is used for this product, it is necessary to substitute some values. The network setting is checked but setting can not be executed on this product....
Page 130: Inksidmstatus_02 Structure
Setting Procedure When the EpsonNet SDK has already been installed, uninstall it first. Follow the steps below to make the setting for the EpsonNet SDK, and then install it again. Edit “setting.ini” in the Install Disk of the EpsonNet SDK. Install the EpsonNet SDK.
Page 131: Utilities And Manuals
Printer Driver c34bkd32_xxxx.exe TM-C3400BK Technical Reference Guide c34bkd64_xxxx.exe Easy Setup EPSetup.exe None Install Assistant c34ia_xxxe.exe TM-C3400BK Install Assistant User's Man- Printer Setting c34ps_xx.exe TM-C3400BK Printer Setting Guide Epson Monitoring Tool EpsonMonitoringTool***.exe Epson Monitoring Tool User’s Manual EpsonNet Config encwxxx.exe None EpsonNet SDK for Windows EpsonNet-SDK-Verxxx-E.zip...
Page 132  See Printer Setting User's Manual for details. Epson Monitoring Tool This is to check the network settings and the statuses for more than one Epson printers in the network.  Some Epson printers are not supported.
Page 133: Download
Chapter 3 Application Development Information USB Replacement Service This is a resident service on the computer. When the TM-C3400BK is replaced for service or other reason, this detects the printer connection and automatically changes the output printer of the printer driver....
Page 134: Printer Driver And Utility Function List
Printer Driver and Utility Function List Printer Driver Utility Driver Printer (1: 1 pc, m: two or more) — — — Computer (1: 1 pc, m: two or more) — Setting    Driver installation — — —  ...
Page 135: Network Setting Of The Printer
Chapter 3 Application Development Information Network Setting of the Printer Referring the setting value Driver Utility Driver         Basic IP Address        MAC Address   Hardware Version ...
Page 136 Setting value EpsonNet Web Config can not be used for the printer with default condition since IP address is not available.     Network Basic (wired) Link Speed & Duplex     Port Type   ...
Page 137 Chapter 3 Application Development Information   TCP/IP Bonjour Use Bonjour   Bonjour Name   Bonjour Printer Name     UPnP Enable universal plug and play function     Device name   Location ...
Page 138 A d m i n i s t r a t o r User recogni- User recognition function (administrator   setting tion name)   Installation place (location)     Password Administrator Password Restores to the factory default set- Network I/F (Reset) ting (The printer is restored to the fac-...
Page 139: Setting The Printer
Chapter 3 Application Development Information Setting the Printer Setting Item Bi-directional printing position adjust-  ment Print Head Alignment  Paper feed adjustment Print Start Position Adjustment (Roll  Paper) Print Start Position Adjustment Print Start Position Adjustment (Margins  between labels/ black marks/autocut- ter) ...
Page 140 Setting Item Adjusts the Label Gap Detection Sen-  Sensor Adjustment Adjusts the Black Mark Detection Sen- ...
Page 141: Acquiring Printer Status
Chapter 3 Application Development Information Acquiring Printer Status     Ink Status Ink color     Ink Levels   Error Communication error   Autocutter error   Fatal error   Cover open  ...
Page 142: Application Specification To Develop
"Print Preview" on page 182. When Extremely High Reliability and Safety are Required Epson recommends the following functions: • Missing dot detection with the auto nozzle check system of the printer driver. ("Post-Printing Verification Settings" on page • Visual detection with the missing dot detection pattern created with the application.
Page 143: Handling
When the ink ends, the INK LED lights. Follow the steps below to replace the ink cartridge.  Always use the Epson SJIC20P(K) as the ink cartridge.  Do not open the package of the ink cartridge until you are ready to load it in the printer.
Page 144 Pull out the empty ink cartridge to remove it. Do not leave the printer without ink cartridge. Otherwise, the print head may dry and clog. CAUTION Shake new ink cartridge package 4 or 5 times before opening it and take out the ink cartridge from the package.
Page 145: Replacing The Paper
Chapter 4 Handling Replacing the Paper Replaces the paper. The method to replace the paper is different depending on the type of the paper. Do not open the roll paper cover or touch the paper during printing. Otherwise, the printer may be damaged. WARNING ...
Page 146 Close the roll paper cover while aligning the roll paper with the paper ejec- tion guide. Turn the power on. The roll paper is automatically fed. When paper set operation at the Roll paper cover close is set as “Media Loading Method (with Cutting)”...
Page 147: Replacing The Fanfold Paper
Chapter 4 Handling Replacing the Fanfold Paper Open the fanfold paper cover. Remove the remaining paper. Turn the power on. Insert the paper with the printing side up until it is automatically drawn in (approximately 100 mm). The fanfold paper is automatically fed. When paper set operation at the paper cover close is set as “Media Loading Method (with Cutting)”...
Page 148 Place the paper straight and at least 40 mm away from the printer. 40 mm Close the fanfold paper cover. This is the end of replacing the fanfold paper.
Page 149: Ejection Angle Of Printed Paper
Chapter 4 Handling Ejection Angle of Printed Paper Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not ejected straight due to such causes as an obstruction, the print result may be distorted.
Page 150: Removing Jammed Paper
Removing Jammed Paper Follow the steps below to remove the jammed paper when a paper jam error occurs. For Roll Paper Turn the power off. Press down the release lever, and pull it to the front to open the roll paper cover.
Page 151: For Fanfold Paper
Chapter 4 Handling For Fanfold Paper Turn the power off. Press down the release lever, and pull it to the front to open the roll paper cover. Remove the jammed paper. Open the fanfold paper cover.
Page 152 Remove the fanfold paper. Close the roll paper cover, and then load the paper. (See "Replacing the Fanfold Paper" on page 147)
Page 153: How To Use The Printer Driver
Chapter 4 Handling How to Use the Printer Driver The printer driver allows you to change the print settings and also provides some utilities such as checking the printer status and cleaning the print head. How to Display the Printer Driver Click [Printers and Faxes] (or [Printers]).
Page 154 Right-click [EPSON TM-C3400BK], and click [Printing References]. The printer driver screen is displayed. The barcode printing position is moved based on the amount of margin.
Page 155: Registering User Defined Media
Chapter 4 Handling Registering User Defined Media If the paper size to use is not in Media Layout, register the user defined media. The registered layout will be stored in [Favorite Setting] to use from application of users. Registering User Defined Media Click [Add/Del] of [Media Layout] on [Main] tab to display [User Defined Media Layout].
Page 156: Favorite Setting
Favorite Setting [Favorite Setting] is the function to administer print setting of the printer driver into one. The setting from [Main] and [Page Layout] tab such as Media Type, Media Layout (including User Defined Media) are included. [Main] tab Favorite Setting [Page Layout] tab...
Page 157 Chapter 4 Handling Features • When printing from application, the print setting registered on [Favorite Setting] can be selected as default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting]. •...
Page 158 Registering print setting on [Favorite Setting] Set the printer driver depending on paper to print. Set settings on [Main] and [Page Layout] tab. Select from Media Layout when using User Defined Media. Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting]. The current setting will be displayed on the list of the right side.
Page 159: Information For User Definition
The user definition includes the following. • User Defined Media • Registering barcode font • Replacing font on .NET environment The user definition is set on each client computer. When a number of TM-C3400BK printer drivers are installed in one computer, these are used mutually.
Page 160: Barcode Printing
Barcode Printing The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. Change settings of the following.
Page 161 Chapter 4 Handling • Type: Select a barcode type from the following. The displayed items are changed accordingly. UPC-A UPC-E JAN13(EAN) JAN8(EAN) Code39 Codabar Code93 Code128 GS1 DataBar  GS1-128M GS1-128 Omnidirectional GS1 DataBar  GS1 DataBar  GS1 DataBar  Truncated ExpandedM Expanded...
Page 162 • Module: Sets the thin element width in dots. Upper Line: Minimum Module [by 360 dpi] Lower Line: Minimum Ele- Rotation Adjust ment Ratio Print Symbol Category Settings Quality ANSI ANSI ANSI (*1) Width Grade Grade Grade D or C or B or higher higher...
Page 163 Chapter 4 Handling When “Module” is set to an odd number and the resolution is changed by changing [Cate- gory] or [Print Quality], the printed barcode size may be changed. The barcode size can be checked by [Size Display] button. •...
Page 164 Specifying the barcode data Specify the barcode data by referring to the following descriptions. About the composite symbol: The composite component type is selected automatically depending on the digit number of the data. (CC-C is selected only when GS1-128 is set.) Composite Component Type Encodable Digit Number CC-A...
Page 165 Chapter 4 Handling ❏ Composite (differences from Normal) • For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added. • For data of 12 digits, the 12th digit is ignored, and a check digit is automatically added. JAN13(EAN) ❏...
Page 166 Code93 ❏ Specify the data of 1 to 255 digits. ❏ A start code, 2 check digits, stop code is automatically added. ❏ A character () that indicates a start code is printed for the head of the HRI character. ❏...
Page 167 Chapter 4 Handling Code128 ❏ Specify the data of 2 to 255 digits. ❏ Specify either one of the code selection characters (CODE A, CODE B, CODE C) as a start code of the first 2 digits. ❏ A special character is indicated by combining ‘{‘ and the next character. ❏...
Page 168 GS1-128 ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
Page 169 Chapter 4 Handling GS1-128M ❏ Specify the data of 38 to 66 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
Page 170 GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited ❏ The first application identifier ‘01’ is not included in the data. ❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. ❏ A check digit need not to be attached to the barcode data. ❏...
Page 171 Chapter 4 Handling GS1 DataBar Expanded ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ Be sure to include all the application identifiers in the data. ❏...
Page 172: 2D Symbol Font Settings
2D Symbol Font Settings The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. Change settings of the following.
Page 173 Chapter 4 Handling • Use a Quiet Zone: Leaves a blank margin around 2D symbols. The 2D symbol printing position is moved based on the amount of margin. Make settings of the following items according to the selected [Type]. • PDF417 Module Width: Makes settings of the module width for PDF417.
Page 174 • AztecCode Type: Select a mode for AztecCode. Number of Layers: Select the number of layers for AztecCode. [Minimize]: Optimize the minimum number of layers automatically. [Specify the Size]: Change the number of layers specified by the value in the input box.
Page 175 Chapter 4 Handling ❏ The following table shows the recommended value for the 2D symbol module. • Recommended value for setting the barcode/2D symbol font (2D symbol of stack type) Minimum Module [by 360 dpi] Adjust Print Print ANSI ANSI ANSI Symbol Category...
Page 176 • Recommended value for setting the barcode/2D symbol font (2D symbol of matrix type) Minimum Cell Size [by 360 dpi] Print Print Status ANSI ANSI ANSI Symbol Category Quality (*1) Grade Grade Grade D or C or B or higher higher higher No Paper feed...
Page 177 Chapter 4 Handling Specifying the 2D symbol data See the following description to specify the 2D symbol data. For the composite symbol and the HRI character, see "Specifying the barcode data" on page 164. PDF417 ❏ Calculated automatically when the digit number and the line number are 0. ❏...
Page 178 DataMatrix ❏ Supports the ECC200 versions - square and rectangular. Printing method Specify the selected 2D symbol font, specified point and language to the printing data, and print it. The font size of the 2D symbol can not be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.
Page 179: Barcode And 2D Symbol Font Printing On .Net Environment
Chapter 4 Handling Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver.
Page 180 Printing barcode and 2D symbol Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data.  The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D Symbol] on [Driver Utilities].
Page 181: Functions Of The Printer Driver
Chapter 4 Handling Functions of the Printer Driver The printer driver has “Main”, “Page Layout”, “Driver Utilities” and “Maintenance And Utilities” tabs to change various settings and for adjustments. [Main] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected.
Page 182 Print Preview If this function is checked, the print preview window is displayed when printing is performed from an application, allowing you to check the print result image before printing. Displays the print preview before printing if this check box is turned on. To improve 2D symbol scanning accuracy, we recommend no paper feed during 2D symbol printing.
Page 183 Chapter 4 Handling [Page Layout] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected. Orientation Changes settings of the printing direction (Portrait, Landscape, Rotate 180, Horizontal Flip). Copies Sets the number of prints.
Page 184 Notification Settings for Fatal Errors Even when EPSON Status Monitor 3 is not being used, when a fatal error occurs in the printer, an error window can be displayed.  Not displayed when [Use EPSON Status Monitor 3] on the [Driver Preferences] window is unchecked.
Page 185 Print Volume (Void Image Print)] on [Driver Preferences] is grayed out when [Use EPSON Status Monitor 3] on [Driver Preferences] of [Driver Utilities] is not selected.  The dots may be missing due to mis-reading when “Anti-missing Color Mode” is selected.
Page 186 Notification Settings Makes settings of the buzzer on/off, LED notification at the ink low status and the paper type error notification when such error occurs. The volume for the buzzer notification (high/low) can be set by the DIP switch 8. (See "Set- ting the DIP Switches"...
Page 187 Chapter 4 Handling Media Feed Position Adjustment Performs the paper feed adjustment for the cut position and the print position. Make this adjustment when the cut/print position is not aligned. Print Head Alignment Adjusts misalignment of vertical lines, barcodes and paper feed during bi-directional printing. This is to check the adjustment value by using Die-cut Label Roll paper included in the product package.
Page 188: Uninstalling The Printer Driver
 For Windows Server 2003 R2: Click [Add or Remove Programs] in [Control Panel] from the [Start] menu. Select [EPSON Printer Software], and click [Uninstall/Change]. The uninstallation screen is displayed. Select the printer driver to be unin- stalled from the [Printer Model] tab.
Page 189 Chapter 4 Handling Check [EPSON Network Utility] in the [Utilities] tab. [EPSON Network Utility] may be used on other Epson printers. In that case, uncheck it. Click [OK]. The uninstallation confirmation screen is displayed. Click [Yes]. The confirmation screen to delete the personal setting information is dis- played.
Page 190 Click [OK]. “Uninstallation complete.” is displayed. Click [OK]. If the printer driver is still displayed in the printer model list in [EPSON Printer Software] even after the driver is uninstalled, reboot the computer and perform the uninstallation pro-...
Page 191: Setting Check Modes
Chapter 4 Handling Setting Check Modes Besides the ordinary print mode, the printer has the self-test mode and allows you to print the status sheet (Ethernet model only) to check the various settings of the printer. Self-test Mode Printing errors such as dot missing can be checked on self-test mode. In addition, the firmware version, Post-Printing Verification Settings, and media position detection setting can be checked.
Page 192 Status Specification Post-Printing Verification Aamc Boff Anti-missing Color Mode Setting Aamr Boff Anti-missing Read Mode Ahrr Boff High Reliability Mode (Reprint) Ahrv Boff High Reliability Mode (Void Image Print) Aect Becr Economy Mode for Low Print Volume (Reprint) Aect Becv Economy Mode for Low Print Volume (Void Image Print) Media Position Detection...
Page 193: Status Sheet Printing (Ethernet Model Only)
The network setting can be reset to the default value by turning on the printer while pressing the status sheet button and holding the button down for 20 seconds or more. EPSON Network Status Sheet 1. MAC Address XX : XX : XX : XX : XX : XX Auto (10 Base Full/10 Base Half/100 Base Full/...
Page 194: Cleaning The Printer
Cleaning the Printer Cleaning the Printer Case Be sure to unplug the AC cable from the wall socket, and turn off the printer before cleaning. Wipe the dirt off the printer case with a dry cloth or a damp cloth. Do not touch the autocutter fixed blade directly with fingers during cleaning, or injury may result.
Page 195: Manual Head Cleaning During Printing
Chapter 4 Handling Manual Head Cleaning during printing Normally faint and printing during printing or when it is printed in different colors, you can print the manual head cleaning while paper feed button is pressed. This feature is factory set to invalid. (See "Panel Button Settings"...
Page 196: Cleaning The Autocutter
Cleaning the Autocutter Adhesive from labels may stick to the fixed blade of the autocutter, which may prevent the autocutter from cutting paper cleanly. If this happens, follow the steps below to clean the autocutter. Turn off the printer, and unplug the AC cable from the inlet. Open the roll paper cover and remove the paper.
Page 197: Changing The Interface For Ethernet Model
Chapter 4 Handling Changing the Interface for Ethernet Model For the Ethernet model, the Ethernet interface can be changed to the USB interface. For the USB model, the interface cannot be changed.  Keep the removed parts so that they will not be lost. ...
Page 198 Remove the short USB cable attached to the printer. Connect the printer and the host computer with the USB cable. When changing the interface from USB to Ethernet, reverse the steps above.
Page 199: Removing The Ac Adapter
Chapter 4 Handling Removing the AC Adapter The AC adapter installed in the printer can be removed. When removing the AC adapter, turn the printer power on and make sure that the POWER LED is off. CAUTION Ink may leak if powered off without using the power switch. Removing the AC Adapter Disconnect the AC cable from the printer.
Page 200: Installing The Ac Adapter
Installing the AC Adapter Place the printer with the bottom up. Connect the connector of the AC adapter to the printer, and store the cable to the bottom of the printer. Insert the plug side of the AC adapter to the printer. Push in the cable side of the AC adapter to the printer and make sure that the hooks (x2) of the printer are locked.
Page 201: Preparing For Transport
Chapter 4 Handling Preparing for Transport Follow the steps below to transport the printer.  Do not take the ink cartridge out of the printer when transporting it.  Do not leave the printer without ink cartridge. Doing so may result in drying print head and clogging.
Page 202: Troubleshooting
Troubleshooting Lighting and Flashing the Error LED Recover from the error as follows when Error LED is lightening and flashing. ( For LED lighting/flashing patterns, see "Status/Error Indications" on page 19.) • Make sure that the roll paper cover and ink cartridge cover is closed. Close the cover when it is opened.
Page 203: Maintenance Of The Tm-C3400Bk
Chapter 5 Maintenance of the TM-C3400BK Maintenance of the TM-C3400BK This chapter describes the necessary information for an administrator of the TM-C3400BK, such as how to distribute the printer driver and add/replace the printer, to manage the printer in the system.
Page 204: Necessary Information For An Administrator Of The Printer
This section describes the necessary information for the administrator of the printer. The TM-C3400BK requires that the paper type and TM-C3400BK operation should be set in the printer. Some printer settings are set from the printer driver, and some are set using the dip switches on the printer.
Page 205: Destination For The Printer Driver Setting
Chapter 5 Maintenance of the TM-C3400BK Destination for the Printer Driver Setting Following printer driver settings can be saved in a file. Saved as a BSF file Usage: Exporting/importing from the printer driver Creating an install package with the Install...
Page 206: Printer Setting
Printer Setting Make a printer setting in the following cases. • When a new printer is installed • When the paper type is changed The media position detection setting is necessary. (See "2. Setting for media position detection" on page 79.) •...
Page 207: Installing Multiple Printer Drivers In One Client Computer
When installing multiple printer drivers in one client computer, there are separate setting items for each printer driver, and also common items for all the TM-C3400BK printer drivers. When a common setting item is changed in one printer driver, the same setting is applied to other TM-C3400BK printer drivers.
Page 208 Adding a printer driver using the install package When adding a printer driver using the install package created with the Install Assistant, the setting list of [Favorite Setting] and [User defined Media] settings is changed. The following description shows what happens to the print setting of the printer driver and the setting list of [Favorite Setting].
Page 209 Chapter 5 Maintenance of the TM-C3400BK 3. Install the install package for printer driver B. The “Favorite Setting“list in the install package is for User Definition B; Client Computer therefore, the setting list is overwritten and User Definition A is deleted. ...
Page 210 Creating the install package The following steps are recommended to create the install package. Register all the print settings of the printer driver on the client computer to the “Favorite Setting” list, and create the BSF files. Create a file for each printer driver. Place the printer driver setting at the top of the setting list. Create the install package for each printer driver.
Page 211: Using One Network Printer With Multiple Client Computers
Chapter 5 Maintenance of the TM-C3400BK Using One Network Printer with Multiple Client Computers To use one network printer with multiple client computers, create an Install Package for the printer, and install it to the client computers. Install Package Client...
Page 212: Printer Driver Cannot Be Installed (Windows 2000)
(Not affected for printer drivers of other than the TM-C3400BK.) When keeping the current settings, save them in advance, and after executing the install package, restore the settings back to the previous ones in the following manners.
Page 213: Distributing The Printer Driver And Setting The Printer
Chapter 5 Maintenance of the TM-C3400BK Distributing the Printer Driver and Setting the Printer This section describes how to distribute the printer driver and make the printer settings. Utility Use the following utilities to distribute the install package for the client computer and make the settings to the printer.
Page 214: Preparation For The Administrator
❏ Install package • Performs the printer driver installation/printer setting/port setting automatically. • Created by the Install Assistant using the BSF file and the TM-C3400BK printer driver. • For the Ethernet model, an install package is created for each printer.
Page 215: Distribution Method
Chapter 5 Maintenance of the TM-C3400BK Distribution Method for USB Model The general flow of the distribution method is described below. Client Computer Install the driver. Auto-install Double-click Driver Favorite Install Package User Definition A Make the printer setting. Printer...
Page 216 Distribution Method for the Ethernet Model The general flow of the distribution method is described below. Make the printer network setting. Administrator’s Computer EpsonNet Config Unnecessary for each client computer, since setting can be made for multiple printers at one time. Printer IP Address Install the driver.
Page 217 Definition A Printer Printer setting file Make the printer setting. Printer Setting Setting is made Client Computer Client Computer For a shared printer, install to the print server using the TM-C3400BK printer driver. Do not install using the install package.
Page 218: Setup Procedure
Setup Procedure The setup procedure from the printer installation to ready-to-print status is described below. Install the printer. (page Connect the power supply unit. (page Load the roll paper included in the package in the printer. (page For Ethernet model, connect the printer to the network. (page Load the ink cartridge.
Page 219: Examples Of Usage
Chapter 5 Maintenance of the TM-C3400BK Examples of Usage This section describes some examples of how to distribute the printer driver and set the printer The steps of preparation for an administrator and of distribution are described for each case.
Page 220 USB model Case 1: Connect one printer to one client computer. Printer-1 Install Package Client Computer-1 Favorite Printer setting A Driver Media User Definition A Favorite User Definition A Printer setting file Printer setting A Preparation: Install the Install Assistant, the Printer Setting, and the printer driver to the administrator’s computer, and follow the steps below.
Page 221 Chapter 5 Maintenance of the TM-C3400BK Case 2: Connect two printers to one client computer and print on different media. Install Package MediaA Favorite Printer-1 User Definition A Client Computer-1 User Definition B Driver-1 Printer setting A MediaA Install Package...
Page 222 Distribution: (1) Prepare the client computer and the printers. (2) Copy the install package MediaA, and double click its icon. The printer driver for Printer-1 is automatically installed and set. “Current Settings” in the “Favorite Setting” list is User Definition A. (3) Connect Printer-1, and turn it on.
Page 223 Chapter 5 Maintenance of the TM-C3400BK Ethernet Model Case 3: Connect one printer to two client computers. Client Computer-1 Driver Favorite User Definition A Printer-1 Install Package-1 Favorite MediaA Printer setting A User Definition A Client Computer-2 IP Address-1 IP Address-1...
Page 224 Case 4: Connect two Ethernet model printers to two client computers and print on the same media. Client Computer -1 Install Package-1 Favorite Driver Printer-1 Favorite User Definition A User Definition A Printer setting A IP Address-1 MediaA IP Address-1 Install Package-2 Favorite Client Computer-2...
Page 225 Chapter 5 Maintenance of the TM-C3400BK Distribution: (1) Prepare the client computers, the printers, and the administrator’s computer for the network connection (possible to use also as a client computer). (2) Connect Printer-1 and Printer-2 to the network. (3) Set IP Address-1 to Printer-1, and IP Address-2 to Printer-2, using the EpsonNet Config on the administrator’s computer.
Page 226 Case 5: Connect two Ethernet models to two client computers and print on different media. Install Package-1 Client Computer -1 Favorite User Definition A Printer-1 Driver Favorite IP Address-1 User Definition A Printer setting A Install Package-2 MediaA IP Address-1 Favorite User Definition B Client Computer-2...
Page 227 Chapter 5 Maintenance of the TM-C3400BK Distribution: (1) Prepare the client computers, the printers, and the administrator’s computer for network communication (possible to use also as a client computer). (2) Connect Printer-1 and Printer-2 to the network. (3) Set IP Address-1 to Printer-1, and IP Address-2 to Printer-2, using the EpsonNet Config on the administrator’s computer.
Page 228: Maintenance
Maintenance This section describes the following contents. ❏ Adding a client computer (for the Ethernet model) (page 228) ❏ Adding a printer (page 229) ❏ Adding a paper type/changing the print setting (page 230) ❏ Replacing the printer (page 230) Adding a Client Computer (for the Ethernet Model) Add a client computer, install the printer driver, and make the settings by following the steps below.
Page 229: Adding A Printer
Chapter 5 Maintenance of the TM-C3400BK Adding a Printer Follow the steps below to add a printer to print on the same media as the existing printer. USB model ❏ Preparation • BSF file for the existing printer driver • Printer setting file for the existing printer...
Page 230: Adding A Paper Type/Changing The Print Setting
Adding a paper type/changing the print setting Follow the steps below to add a paper type or change the print setting of the printer driver on each client computer. ❏ Item to be prepared by the administrator • The BSF file for the existing printer driver Follow the steps below to create the BSF file (1) Set the new paper type in the print setting for the existing printer driver, and register it to the “Favorite Setting.”...
Page 231 Chapter 5 Maintenance of the TM-C3400BK USB Replacement Service “USB Replacement Service“ is a program that detects when a new printer is connected, changes the properties information of the printer driver registered in Windows, and automatically changes the output port. When this is installed as a resident program on the client computer, it is not necessary to configure settings in the application, printer driver, or OS.
Page 232 ❏ Procedure for replacing the printer (1) Connect the new printer to the administrator computer and turn on the printer. (2) Configure the existing printer settings in the printer. The USB serial number in the printer setting file for the existing printer will be the USB serial number of the new printer. Set the printer’s DIP switches to match the DIP switch setting information of the existing printer.
Page 233: Managing The Printer
Managing the Printer Monitoring the Network Printer The Epson Monitoring Tool is an application for managing the network printer. You can monitor the status of the network printer from the administrator’s computer with this. (For details, see the Epson Monitoring Tool User’s Manual.) Acquirable information •...
Page 234: For Inquiries
/ TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / EPSON TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏...

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