Important Notes Note! (for U.S.A and Canada only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro- vide reasonable protection against harmful interference when the equipment is op- erated in a residential installation.
Safety Precautions For Your Safety The IP telephone optiPoint 410 complies with the European standard EN 60 950 which deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in mind, thus protecting both indi- viduals and objects.
The instructions within this manual will help you in administering and main- taining the optiPoint 410. The instructions contain important information for safe and proper operation of the optiPoint 410. Follow them carefully to avoid improper operation and get the most out of your multi-function tele- phone in a network environment.
Reference to operation steps The following symbols are used to indicate the different operation-related sequence descriptions: Operation of the optiPoint 410 entry. Operation of the optiPoint 410 economy/standard. Operation through the web-based management tool. 8 8 8 8...
Then press the optiPoint 410 entry Changing and viewing the configuration data in the optiPoint 410 entry is done by entering different refe- rence numbers. For description of viewing data values on the LEDs of the optiPoint 410 entry see Æ page 98.
Setting Up the Telephone This chapter describes how to connect the individual elements of the optiPoint 410 with each other (Æ Installing the Telephone) and how to set up the optiPoint 410 ready for operation (Æ Preparing for Operation). Installing the Telephone...
Installing the Telephone Setting Up the Telephone Starting up the optiPoint 410 Only use switches in the LAN, to which the optiPoint 410 is con- nected. An operation at hubs can cause serious malfunctions in the hub and in the whole network.
Preparing for Operation For the optiPoint 410 economy/standard, follow the se- quence described below. The sequence for the optiPoint 410 entry is described from Æ page 15. The start up process sequence describes a stan- dard case of configuration. Network configura- tions that deviate from the standard case may re- quire additional entries.
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ã Choose and confirm. 02=Terminal IP addr.? > ã Confirm. Change? > Enter IP address of the optiPoint 410 (to edit see Æ page 94). ã Confirm. The IP address is displayed. ã Choose and confirm. 03=Terminal mask? > ã...
Choose and confirm. 02=Subscriber number? > ã Confirm. Change? > Enter the subscriber number of the optiPoint 410 (to edit see Æ page 92). ã Confirm. The subscriber number is displayed. ã Choose and confirm twice to end the configuration 00=End? >...
For descriptions of different configuration-related situations, see "Administration scenarios" Æ page 88. • For error messages in the display of the optiPoint 410 see "Error Messages" Æ page 47. Entering the administration area A @ C Press the keys simultaneously Enter admin password (default: 123456 Æ...
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(to edit see Æ page 94). Terminate the operation. Press key. <PROG> Enter code. Enter the default Route of the optiPoint 410 (to edit see Æ page 94). Terminate the operation. Only if you are working in a Virtual LAN (VLAN): Press key.
Installing the Telephone Setting Up the Telephone Step by Step Other settings All other settings of your optiPoint 410 entry must be made through the "Web-based Management Tool" Æ page 54. Open the "System"page in your browser and enter the following parameters: PBX address Æ...
– Deployment Tool (for further information see "Administration Manual Deployment Tool"). A few functions of the optiPoint 410 Display Module are administered di- rectly on the Display Module Æ page 62. The execution of the configuration and diagnostics jobs described below require good knowledge of network technology as well as of network pro- tocols, and they are normally carried out by network administrators.
410 economy/standard Administration Step by Step optiPoint 410 economy/standard In optiPoint 410 economy, the menu numbers deviate partially from the representation given here. In this context, see the menu structure of optiPoint 410 economy Æ page 107. Access to the Administration Menu If you are in the Administration Menu, then the optiPoint 410 cannot be accessed ("offline").
Administration optiPoint 410 economy/standard Step by Step Configurations DHCP IP Assignment For detailed information see Æ page 69. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Confirm. 01=DHCP IP assign? >...
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410 economy/standard Administration Step by Step Default Route For detailed information see Æ page 68. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 04=Default route? >...
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Administration optiPoint 410 economy/standard Step by Step QoS Layer Options For detailed information see Æ page 78. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 06=QoS? >...
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410 economy/standard Administration Step by Step Layer 2 Voice For detailed information see Æ page 74. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 06=QoS? >...
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Administration optiPoint 410 economy/standard Step by Step VLAN Method For detailed information see Æ page 81. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 06=QoS? > ã...
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410 economy/standard Administration Step by Step LAN Port Settings For detailed information see Æ page 75. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 07=Port mode? >...
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Administration optiPoint 410 economy/standard Step by Step Domain Name For detailed information see Æ page 69. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Confirm. 01=Network? > ã Choose and confirm. 09=Domain name? >...
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Confirm. The new password is accepted. LDAP Server Address For detailed information see Æ page 72. "LDAP Server Address" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã...
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Administration optiPoint 410 economy/standard Step by Step LDAP Server Port For detailed information see Æ page 71. "LDAP Server Port" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19.
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Confirm. The change is displayed. WAP Server Port Number For detailed information see Æ page 82. "WAP Server Port Number" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã...
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Step by Step Help Intranet URL Base For detailed information see Æ page 73. "Help Internet URL Base" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã...
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Step by Step Local Country Code For detailed information see Æ page 77. "Local Country Code" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm.
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Administration optiPoint 410 economy/standard Step by Step Local District Code For detailed information see Æ page 77. "Local District Code" cannot be configured for the optiPoint 410 economy Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19.
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410 economy/standard Administration Step by Step FTP Account Name For detailed information see Æ page 72. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm. 04=File Transfer? > ã Choose and confirm.
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Confirm. The change is displayed. DSM Application Download Filename For detailed information see Æ page 71. "DSM Application Download Filename" cannot be configured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã...
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410 economy/standard Administration Step by Step SNMP Trap IP Address For detailed information see Æ page 79. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm. 05=SNMP? > ã Confirm. 01=SNMP trap address? >...
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Administration optiPoint 410 economy/standard Step by Step Compression For detailed information see Æ page 67. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm. 06=Speech? > ã Choose and confirm. 02=Compression? >...
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410 economy/standard Administration Step by Step Time Zone Offset For detailed information see Æ page 81. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm. 07=Date/Time? > ã Choose and confirm.
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Administration optiPoint 410 economy/standard Step by Step Date For detailed information see Æ page 68. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã Choose and confirm. 07=Date/Time? > ã Choose and confirm. 05=Date >...
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Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. Resetting can lead to the failure of all the func- tions of the optiPoint 410. Ensure that you have all the required information for start up Æ page 12.
Administration optiPoint 410 economy/standard Step by Step Diagnostics Display Test For detailed information see Æ page 69. Enter "Administration Menu" and go to the Diagnostics Menu Æ page 19. ã Confirm. 01=Display test? > ABCDEFGHIJKLMNOPQRSTUVWX Press key to show the next display.
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410 economy/standard Administration Step by Step Key Test For detailed information see Æ page 74. Enter "Administration Menu" and go to the Diagnostics Menu Æ page 19. ã Choose and confirm. 03=Key test? > Please press key > ã...
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Confirm. The change is displayed. On changing the IP addresses of the entries "02=..." to "09=..." the IP addresses actually en- tered in the optiPoint 410 are changed. This can lead to the limiting of functions. 42 42 42 42...
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410 economy/standard Administration Step by Step Line Status For detailed information see Æ page 76. Enter "Administration Menu" and go to the Diagnostics Menu Æ page 19. ã Choose and confirm. 08=Line test? > ã Confirm. Off? > ã...
Æ page 45. Download DSM Application For detailed information see Æ page 70. "Download DSM Application" cannot be config- ured for the optiPoint 410 economy. Enter "Administration Menu" and go to the Configura- tion Menu Æ page 19. ã...
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".." (two points) represents the sub-di- rectory. During the selection, the keys of the optiPoint 410 economy have the following meanings: If a directory is selected, press key to move into that di- rectory (one directory level deeper).
Disconnect the red Western plug of the power supply unit cable (Pos. 3 Æ page 10) or, if "Power over LAN", disconnect the LAN cable (Pos. 1 Æ page 10) from the optiPoint 410 for a few seconds. Then reconnect the plug. Nach Neustart...
410 economy/standard Administration Step by Step Error Messages No IP address The DHCP server cannot assign any terminal IP address No IP address Æ page 80. Possible solution: Check the DHCP server. No LAN connection The telephone is unable to find a network.
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Administration optiPoint 410 economy/standard Step by Step Other error messages The connection or login to the database failed. No Database No IP connection to the gateway. PABX not found The telephone is not correctly arranged through Client not registered HiPath Manager E.
410 entry Administration Step by Step optiPoint 410 entry After integrating the optiPoint 410 entry entry into your network successfully Æ page 15, you can make all oth- er settings through the "Web-based Management Tool" Æ page 54. Entering the administration area If you are in the administration area, you cannot reach the optiPoint 410 ("offline").
Reset factory settings The resetting can lead to the failure of all the functions of the optiPoint 410. Ensure that you have all the necessary information for start up Æ page 15. For standard values, see Æ page 95.
410 entry Administration Step by Step Error Messages The LEDs flash till you switch to the Administration Mode Æ page 49. LEDs on the phone: No IP address The DHCP server cannot assign a terminal IP address Æ page 80.
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Administration optiPoint 410 entry Step by Step No terminal screen is set The DHCP IP assignment Æ page 69 is switched off and no terminal screen is configured. Possible solution Activate the DHCP IP assignment Æ page 16. Enter the terminal IP address Æ page 16.
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410 entry Administration Step by Step No PBX address No PBX address Æ page 72 is configured. Possible solution Enter the PBX address Æ page 17. The PBX does not react The telephone cannot find the PBX Æ page 85.
Step by Step Web-based Management Tool General The optiPoint 410 is equipped with an HTTP web server that permits the mapping of the telephone's content on the web browser of a PC integrated in the LAN ("Web- based Management Tool").
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Web-based Management Tool Administration The start page of the optiPoint 410 web server is displayed (example optiPoint 410 standard). Click on "Administration". Enter the administrator password for this optiPoint 410 telephone and click on "Login". The web-based management tool is structured as follows in the adminis- tration area: "General Information"...
Administration Web-based Management Tool General Information Administrator settings Gatekeeper settings Applications LDAP settings (optiPoint 410 standard only) 56 56 56 56...
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Web-based Management Tool Administration WAP gateway (optiPoint 410 standard only) Canonical dialling (optiPoint 410 standard only) Miscellaneous (optiPoint 410 standard only) 57 57 57 57...
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Administration Web-based Management Tool File transfer („LDAP template filename“ and „DSM filename“ only at optiPoint 410 standard) Network and routing („LAN Port 2 Mode“ only at optiPoint 410 standard) 58 58 58 58...
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Web-based Management Tool Administration Audio settings Quality of Service SNMP settings 59 59 59 59...
Administration Web-based Management Tool Date/Time settings Download application The "Download application" Æ page 70 link leads to the concerned down- load page on which more information is provided. Download LDAP template The "Download LDAP template" Æ page 70 link leads to the concerned download page on which more information is provided.
Web-based Management Tool Administration Diagnostics Restart terminal This link leads to the page on which you can trigger a restart of the optiPoint 410. Other information on this page. Change administrator password 61 61 61 61...
Administration The optiPoint 410 Display Module The optiPoint 410 Display Module LDAP configuration The following preconditions must be fulfilled to use the corporate tele- phone directory: • An LDAP server is available and the server data is entered in the Dis- play Module (see below).
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The optiPoint 410 Display Module Administration Install LDAP template To start the application, click on the symbol on the start page. LDAP Open the context menu and select "LDAP template". Open the display keyboard and enter the administrator password. Confirm.
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Administration The optiPoint 410 Display Module LDAP template example Template-String declaration SEARCHBASIC "O=SIEMENS COMM, C=GB" organisation and speci- fication of country SEARCHFILTER1 = "surnameNational,Surname" search criterion (fast and advanced) SEARCHFILTER2 = search criterion "givenNameNational,First-name" (fast and advanced) SEARCHFILTER3 = "department,Department"...
Description of functions Alphabetical Reference This glossary offers basic information that can be used by the administrator to carry out configuration- and diagnostics-related jobs in the optiPoint 410. • The Chapter “Description of functions“ explains alphabetically sorted terms that, for instance, you will encounter in the menus.
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• Further description ... (entry) Clear User Data • With this function you can delete all the entries made by the user in the optiPoint 410. Æ page 39 Æ page 59 Codec • Here you can select the audio transfer principle that should be used.
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• Valid values: 1 ... 24 characters and corresponding to the DOS conven- tions (8.3). Standard name Æ page 95. • Text editor in the optiPoint 410 Æ page 93. • Æ page 58 Date • Manual definition is necessary only if this information is not transmitted automatically (e.g., by the Æ...
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Æ page 25 Æ page 58 Domain Name • Enter the name of the associated domain only if the optiPoint 410 is not operated in a Æ PBX through Æ HFA. Standard name Æ page 95. • Text editor in optiPoint 410 Æ page 93.
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Æ page 60 Download LDAP Template • Can be configured only for the optiPoint 410 , and is meaningful only if an Æ LDAP server is used. • Use this function to load an LDAP template file in the optiPoint 410.
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Can be configured only for optiPoint 410 standard/advance, and is re- quired only if an optiPoint 410 Display Module is used. • Enter the name of the file containing the software of the optiPoint 410 Display Module. The file must exist in a defined directory on the Æ FTP server •...
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FTP account Name • Valid values: 1 ... 24 characters Standard value Æ page 95. • Text editor in optiPoint 410 Æ page 93. • Æ page 33 Æ page 58 FTP Password Enter the password defined in the Æ FTP server as password for ac- •...
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Help Intranet URL Base • Can be configured only for the optiPoint 410 standard/advance. • Enter the filename of the Online Help for the optiPoint 410 in the Intran- Standard name Æ page 95. • Text editor in optiPoint 410 Æ page 93.
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Alphabetical Reference Description of functions Jitter Buffer • Select the duration of the intermediate storage here (number of data packets) that changes the effect of the Æ Jitter. Short 2 packets Medium 4 packets Long 6 packets • The more stable the network connection, the shorter the selected buff- er time (less voice delay).
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Description of functions Alphabetical Reference LAN Port Settings • The PC port settings can be configured only for the optiPoint 410 stand- ard/advance. • Here you must define the bandwidth at which the optiPoint 410 should be run. The required value depends on the bandwidth that the switch or router supports in the network.
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Half-Duplex Full-Duplex Status not available Error • The status monitor remains active even during the normal operation of the optiPoint 410. However, it does not affect the operation of the func- tion keys. Æ page 43 See Æ page 10.
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Description of functions Alphabetical Reference Local Area Code • Can be configured only for the optiPoint 410 standard/advance. • Specify the local area code of your company here, e.g., "89" for Munich. Canonical format Æ page 83. • Standard value Æ page 95.
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Standard value Æ page 95. • Æ page 22 Æ page 59 RAM Test Here you can test the Æ RAM memory of your optiPoint 410. • • The results are displayed after the test is over. Æ page 41 Æ...
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Description of functions Alphabetical Reference ROM Test You can test the Æ ROM memory of your optiPoint 410. • • The results are displayed after the test is over. Æ page 41 Æ page 61 Search Fields Presented • Further description ... (DSM) Security Time Window •...
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• Æ page 20 Æ page 16 Æ page 58 Terminal Mask Enter the Æ Subnet Mask for the optiPoint 410 here, provided that no • Æ DHCP server assigns this value dynamically (Æ DHCP IP Assign- ment). • If the value was assigned dynamically, it can only be read.
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Æ page 37 Æ page 60 Upload Configuration • Use this function to load (back up) an optiPoint 410 configuration on the Æ FTP server. • The following parameters must be set before the upload operation: – Æ Download Server Address, Æ FTP Path, Æ Configuration Filena- –...
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• Further description ... (DSM) WAP Connection Type/Mode • Can be configured only for the optiPoint 410 standard/advance. • Choose the protocol over which the data transfer should take place for WAP applications: Æ HTTP or Æ WSP. Æ page 28 Æ...
Abbreviations and Specialized Terms Alphabetical Reference Abbreviations and Specialized Terms You will find more information in the relevant literature on the Network Technology and Æ VoIP. Canonical Format The canonical format is an international standardisation of call numbers. In order for to be able to dial these numbers correctly, the dialing rules (con- version information) must be defined.
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Alphabetical Reference Abbreviations and Specialized Terms G.723 Audio protocol for compressed voice transmission. The quality is worse than in Æ G.711 and Æ G.729. Requires a bandwidth of about 6 kbit/s. G.729 Audio protocol for compressed voice transmission. The quality is worse than in Æ...
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Abbreviations and Specialized Terms Alphabetical Reference Layer 3 layer (Network Layer) of the 7-layer OSI model for describing the data transmission interfaces. LDAP Abbreviation for "Lightweight Directory Access Protocol". Simplified protocol for accessing standardized directory systems, e.g., a company telephone directory. Abbreviation for "Liquid Crystal Display".
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Alphabetical Reference Abbreviations and Specialized Terms Abbreviation für „Quality of Service". Describes the subjectively ascertainable quality (service quality) of a voice connection through Æ IP networks. Properties of QoS are packet loss rate, packet delay, delay deviation, reserved bandwidth, type and bit rate (varia- ble, constant or unspecified).
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Abbreviations and Specialized Terms Alphabetical Reference VoIP Abbreviation for "Voice over IP". E.g., voice transmission through Æ IP technology. Abbreviation for "Wireless Application Protocol". Synonym for graphical applications on mobile telephones, organizers and other suitable terminal devices, transferred in accordance with the proto- col by the same name.
Administration scenarios Setting up the FTP server Administration scenarios Setting up the FTP server There are several possibilities of performing upload and download opera- tions for the optiPoint 410. • By operating the telephone, Æ page 44. • With the help of a web interface in an Internet browser (e.g., Internet Æ...
Setting up the FTP server Administration scenarios Installation and configuration 1. Install the software (in the example "3Cserver", that can be downloaded from http://www.3com.com). 2. Start the server program. 3. You can set up user profiles or permit anonymous access, as in this ex- ample.
Check whether one or more of the mentioned questions are valid for your configuration: Is the optiPoint 410 being run in a Æ VLAN ? Enter the VLAN ID manually, or, if a Æ DHCP server is being used, set •...
Æ page 22 Æ page 61 – • Increase the "Jitter" buffer time for the optiPoint 410 entry. – More information on “Jitter Buffer“ Æ page 74.. • Change the voice compression. – More information on “ Audio Mode“ Æ page 67, “Codec“...
Editors Number Editor Editors optiPoint 410 entry only: The edited characters are displayed binary coded on the LEDs of the optiPoint 410 entry Æ page 98. Number Editor Permitted: Numeric values. Specify the numbers. á Press this key to delete one character at a time to the left.
Key 13x 14x 15x 16x 17x 18x 19x 20x 21x 22x 23x " ’ (1) Space. (2) The next character to be entered will be interpreted as upper case. optiPoint 410 economy/standard only á Press key to delete to the left. ã Press key to advance to the next character.
Press key to write dots between the IP fields. Leading zeros will be ignored. Example: 192.168.1.50 optiPoint 410 entry only: It is not possible to edit an existing string. The string will be overwrit- ten by the new text. Date and time editor optiPoint 410 economy/standard only Enter the numbers.
Standard value Factory Default Settings Factory Default Settings Standard value Function standard value Administration password 123456 Æ Passwords Functions Application DL filename (1) ipphone.app Audio mode G.711 always Configuration DL filename OP400-28069 Default route 0.0.0.0 DHCP IP assign DL server IP address 0.0.0.0 Domain name E164 address...
(1) Filename is postfixed by a letter a, b, c or d for the various language packages. Passwords Functions Password Function setting User Password Protects the user-specific settings of the optiPoint 410. Administrator Password Protects the administration area from unau- thorized access („Configuration" and „Diag- nostics"). FTP Password Protects the FTP server from unauthorized access for data transmission (e.g., Downloa-...
Data Visualisation (optiPoint 410 entry only) Status Messages Data Visualisation (optiPoint 410 entry only) For error messages on the optiPoint 410 entry see Æ page 51. Status Messages Quiescent Administration Download File State State Complete Binary encoded ASCII table The table illustrates in which way characters are displayed on the LEDs of the optiPoint 410 entry.
Operation Codes Summary In the following pages you will find a list of the reference numbers corresponding to the administration and diagnostics functions in the optiPoint 410 economy/standard and the optiPoint 410 entry in the alphabetical order. optiPoint 410 economy/standard...
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Operation Codes Summary optiPoint 410 economy/standard Operation optiPoint 410 economy optiPoint 410 standard Refer to Æ Æ Administration State) Administration State) Æ @C @D U T K ã @D @F U T K ã FTP Username page 72 Æ @C @C K ã...
410 standard Menu structure Menu structure The following table shows a concerned overview of the menu structure of the optiPoint 410 standard and optiPoint 410 economy (Æ page 107). optiPoint 410 standard Menu Operation steps Explanation |--- Administration? |--- 01=Configuration? |--- 01=Network? Æ...
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Menu structure optiPoint 410 standard Menu Operation steps Explanation |--- 03=Appl.? Æ Æ |--- 01=LDAP? page 27 page 75 Æ Æ |--- 01=LDAP server address? page 27 page 75 Æ Æ |--- 02=LDAP server port? page 28 page 76 |--- 00=End? Æ...
Factory Default Settings Configuration Filename password, function Configurations programmable keys optiPoint 410 eco/stand Standard value Factory Reset File Transfer Status Data Visualisation on optiPoint 410 entry Account Name Password Date Path Date Format setting up FTP server Daylight Saving Username...
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Index Template Filename LDAP or XML Gatekeeper Identifier Test Visualisation on optiPoint 410 entry H.235 Security Profile LED Test Handsfree distance optiPoint 410 eco/stand Help Internet URL Base Line Status Help Intranet URL Base Line Status/Monitor Hold Music Filename Local Area Code...
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Index optiPoint 410 eco/stand optiPoint 410 entry Terminal IP Address optiPoint 410 eco/stand Terminal Mask RAM Test optiPoint 410 eco/stand optiPoint 410 eco/stand Time Registration Time to Live Time Zone Offset Restart optiPoint 410 entry optiPoint 410 eco/stand/ ROM Test...