There is always the danger of small objects being swallowed by young chil- dren. In the case of the optiPoint 410/420 economy/economy plus/ standard S V6.0, this applies in particular to the connecting cord clip.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners. Labels The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
General Information General Information About These Operating Instructions These operating instructions will help you get to know the optiPoint 410/ 420 economy/economy plus/standard S V6.0 and to use its functions. The instructions contain important information for safe and proper operation of the optiPoint 410/420 economy/economy plus/standard S V6.0.
Service The Siemens service department can only help you with encoun- tered problems or defects on the unit itself. Should you have any questions regarding the operation, your spe- cialist retailer or network administrator will gladly help you with the right answers.
General Information Step by Step Symbols in the Manual You will find a graphic representation of the Telephone menu operating steps in logical sequence in the left col- umn. Below is an explanation of the symbols: Lift the handset (off-hook). Replace the handset.
410/420 economy/economy plus/ standard S V6.0 via the FTP server. The optiPoint 410/420 advance S V6.0 features a two-line display and spe- cial dialog keys, which allow user-friendly navigation through the menu structure of the unit’s software. A wide variety of features and programma- ble keys enable you to configure the telephone individually to meet most requirements.
Variable ringer tone, volume, and sequence • Simultaneous ringing, which alerts you to incoming calls at more than one location Telephone Types The administrator can set up the optiPoint 410/420 economy/economy plus/standard S V6.0 as: • a single-line telephone •...
Dialog keys for scrolling through functions Dialog key for confirming a function TKeys for phone settings 1 With automatic key labelling 2 Not economy und economy plus Properties of optiPoint 410/420 Telephone Modele economy and standard Telephone Model optiPoint 410 economy 2x24...
Introduction Display and Dialog Keys The optiPoint 410/420 economy/economy plus/standard S V6.0 features a four-line display. In normal mode the Idle menu appears on the display. Time and Date 14:15 26.09.04 Telephone Number Editable display 1228 Anlage > Shows telephone menu 14:15 26.09.04...
Introduction Keypad The optiPoint 410/420 economy/economy plus/standard S V6.0 keypad features digits, letters and some special characters. Depending on the se- lected input mode, you can key in letters and special characters by press- ing the relevant key as often as necessary until the required character ap- pears on the display.
Introduction Programmable Keys optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped with 12 function keys all of which are user-programmable on two levels (the "Stop/Escape" and "Shift" keys should be retained). Five of these keys are pre-assigned in the first level.
Introduction Control Keys The control keys are located to the left of the dialing keypad. De- pending on the operating mode you can modify the following settings: Mode Incoming call Reduce ring tone vol- Increase ring tone vol- Speakerphone Reduce loudspeaker Increase loudspeaker (not with economy/ volume on telephone...
Operating the Telephone with the Display Operating the Telephone with the Display The optiPoint 410/420 economy/economy plus/standard S V6.0 offers all functions on the display in dialog menus which are independent of status. With the three dialog keys you can scroll through the individual functions, select the function you require and activate it.
Operating the Telephone with the Display Multiline Functions Some functions and features are only available to you if the administrator configured your telephone to support multiple lines. The following are some examples of special multiline telephone features: • Line keys •...
Set call volume. To raise or lower the volume, press the relevant key until the desired volume is set. Answering a Call Without the Headset (Speakerphone Mode) You can’t use this function with optiPoint 410/ 420 economy/economy plus The telephone rings. The caller is displayed on the screen.
If the call has been terminated by the other party, the message "Cleared" appears in the display. Switching to Speakerphone Mode You can’t use this function with optiPoint 410/ 420 economy/economy plus Prerequisite: You are conducting a call with the hand- set.
Operating the Telephone with the Display Step by Step Switching to the Handset You can’t use this function with optiPoint 410/ 420 economy/economy plus Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. Continue the call.
Operating the Telephone with the Display Step by Step Second Call If the "Call waiting" function is activated ( page 70) and your are currently making a call, you can pick up an- other call. The caller hears the on-hook signal, you hear the call waiting signal.
Operating the Telephone with the Display Step by Step To answer a call on another line, you can press the line key that is alerting. The current call is automatically placed on hold. You can also refuse or deflect the call as described on page 26.
Operating the Telephone with the Display Step by Step Using the Line Keys If you have a multiline telephone, you can use the line keys to place calls on manual "hold". Prerequisite: You are in the middle of a call. Press the key associated with the line that is in use.
Operating the Telephone with the Display Step by Step Transferring with Consultation Proceed as follows to announce the transfer before- hand. > Select and confirm (see also page 36). Consultation? > Enter the telephone number of the party to whom the call is to be transferred.
Operating the Telephone with the Display Step by Step Making Calls You can enter a phone number with the handset off- or on-hook. If you have activated the function Busy when di- aling (see page 84), you cannot be interrupt- ed by an incoming call.
Operating the Telephone with the Display Step by Step Dialing Before Line Seizure Enter the phone number. Confirm your entry. Dial? > Press the Loudspeaker key. Loudspeaker The number is dialed and the connection is set up. If you are using a dial plan and have set Hot-Key- pad (see page 83), dialing takes place auto- matically as soon as the character string entered...
Operating the Telephone with the Display Step by Step Call Log The Call Log menu contains four lists for: • Missed calls • Dialed calls • Received calls • Forwarded calls The Call Log contains up to 20 of the last parties stored for the relevant list.
Operating the Telephone with the Display Step by Step Displaying the Call Log > Select and confirm. 02=Call Log? > Select list Confirm. 1=Missed calls? > > Select and confirm. 2=Dialled calls? > > Select and confirm. 3=Received calls? > >...
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Operating the Telephone with the Display Step by Step Call party Once you have selected the required party, you can pro- ceed as follows to make the call. > Select and confirm. 1=Dial? > > Confirm - the call is connected. Dial? >...
Operating the Telephone with the Display Step by Step "Missed calls" Key If the "Missed Calls" list contains new entries that have not yet been displayed, the LED for the "Missed calls" key blinks. While you are checking the list, the LED lights continuously.
Operating the Telephone with the Display Step by Step Consulting with a Second Party If you have a multiline telephone, you can also use the manual hold feature to place the call on the active line on hold while you perform other actions page 27.
Operating the Telephone with the Display Step by Step Canceling Consultation Hold If the other party does not pick up: Confirm to disconnect the active connection. Disconnect and return? > You are reconnected with the first party. If the other party picks up: Conduct your consultation.
Operating the Telephone with the Display Step by Step Conferencing You can’t use this function with optiPoint 410/ 420 economy/economy plus This feature is sometimes known as three-way calling. Prerequisite: You are conducting a consultation call page 36). Introducing the Conference Prerequisite: You are conducting a consultation call page 36).
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Operating the Telephone with the Display Step by Step Connect the two other parties using the menu Prerequisite: "Allow Join in conference" was activated by the service personnel. > Select and confirm. The display shows "Transferring" Join? > and then "Calls joined". You can start a new call. Connect the two other parties by hanging up Prerequisite: "Allow Join in conference"...
Operating the Telephone with the Display Step by Step Centralized Conference When centralized conference is established, it can only be handled as a unit, i.e. as a single call in its own right. No information on or control of individual calls is avail- able.
Operating the Telephone with the Display Step by Step Recording a Call You can record important calls to be able to supply evi- dence about the exact wording of an order (e.g. for banking transactions). Prerequisite: The connection to ASC Call Recording (EVOip) was entered at your telephone by the service personnel page 85.
Operating the Telephone with the Display Step by Step Dialing Aids The optiPoint 410/420 economy/economy plus/stan- dard S V6.0 provides you with a number of dialing aids and memory functions to facilitate you in making calls and administering numbers. Dialing with Selected Dialing Key...
Operating the Telephone with the Display Step by Step Using Auto Dial Timer Following expiry of a configurable delay interval, auto di- aling occurs after the last dialed digit is entered. This can happen in the following circumstances: • Dialing in idle mode •...
Operating the Telephone with the Display Step by Step Using Abbreviated Dialing To simplify the dialing process, you can call twelve ab- breviated dial numbers. You can program a user number for each abbreviated dialing number page 86. Using Abbreviated Dialing to Make Calls Press the Abbreviated Dialing function key.
Operating the Telephone with the Display Step by Step Using Notebook Functions If the last number dialed was busy, or if the called party has not picked up, or if you wish to note down the num- ber of the remote user, then you can store the tele- phone number electronically and call it again at a suit- able time (max.
Operating the Telephone with the Display Step by Step Using Repdial Keys The Repertory Dialing function is similar to selected dialing. However, it can also incorporate dialing control functions at any point within the repertory dialing se- quence. The Sylantro automatically detects whether the digits represent an IP address, a number, or a URL.
Operating the Telephone with the Display Step by Step Voice Messages The "Messages" menu displays the number of voice messages that have been recorded in the mailbox. Confirm. 09=Voice messages? > If any messages are present, the number of messages is shown at the top right of the display.
Operating the Telephone with the Display Step by Step Deactivating the Ringer If you do not want to be disturbed by an incoming call ringing, you can deactivate the ringer. Prerequisite: A function key must be configured (see page 90). Press the Ringer off key.
Operating the Telephone with the Display Step by Step Using a Key to Activate/Deactivate Do Not Disturb Prerequisite: A function key must be configured (see page 90). Press the Do Not Disturb key. Do Not Disturb The LED is on. This setting remains in effect as long as the LED is on.
Operating the Telephone with the Display Step by Step Park-Service Call Park You can use the Park Service to park an active call on a park server. After the call has been parked, it is discon- nected from your telephone and is available for pickup. The call can be picked up by you or any other user from any other telephone.
Operating the Telephone with the Display Step by Step If you select the park option or press the park key, the telephone attempts to place the call on hold. If the call is placed on hold, you are prompted to enter a park po- sition.
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Operating the Telephone with the Display Step by Step Picking up a Parked Call > Select this option in idle mode and confirm. 10=Call pickup? > Lift the handset. > Select this menu item and confirm Call pickup? > Press key. Call pickup Enter park position and confirm.
Operating the Telephone with the Display Step by Step Using Group Features To help with handling certain types of calls, your tele- phone can be part of a pickup group, a hunt group, or both. Call Pickup Groups The administrator can combine several telephones to form a pickup group.
Operating the Telephone with the Display Step by Step Surviveability If a fallback system was set up for your Sylantro Server, you will still be able to use your telephone and the func- tions of the outage system in case of e.g. a power out- age.
Operating the Telephone with the Display Multiline Telephone – Introduction The following sections provide an overview of the concepts and features specific to your telephone if the administrator has configured it as a multi- line phone — a telephone that supports more than one line. Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type.
Operating the Telephone with the Display Types of Lines The following are the types of lines: • Private line: A line that is only accessible to one telephone. • Shared line: A line that is accessible to multiple telephones. • Direct Station line: A line with a direct connection to another tele- phone.
Operating the Telephone with the Display Lines Basically every line in a multiline telephone functions as an individual tele- phone (except lines on Direct Station Select key) so that all features on "single-line" telephones can be transferred to each individual line. As soon as a line is active, the relevant details are displayed.
Operating the Telephone with the Display Step by Step Using a Multiline Setup Incoming Call (Ringer or Call Waiting Tone) The optiPoint 410/420 economy/economy plus/stan- dard S V6.0 rings with the set ring tone page 99. If information about the calling party is transferred (name, number or both), it appears on the display.
Operating the Telephone with the Display Step by Step Existing Connection The following options are available when you answer a call on a line (see page 58): • Use the line in the same way as a single-line tele- phone. •...
Operating the Telephone with the Display Step by Step Making Calls with Multiple Lines Accepting a second call on the same line While you are on a call, an incoming call is indicated by ringing or blinking on another line key. Press blinking line key 2.
Operating the Telephone with the Display Step by Step Advanced Cancel Key Function For multiline telephones, the Cancel key function ap- plies to the relevant active connection. Generally when the Cancel key is pressed, the call be- ing conducted by the party is terminated. With the ex- ception of the situations described below, the relevant line then becomes free.
Sylantro Functions Step by Step Sylantro Functions The Sylantro system supports a number of functions, which you can activate or deactivate via the telephone. With a multiline telephone each function relates to the prime line. The functions can also be invoked via opti- point display module call control page 114.
Sylantro Functions Step by Step Unconditional Call Forwarding The Sylantro function unconditional call forwarding allows you to enter a feature code to forward all incom- ing calls to another destination. You also specify the for- warding destination. Activating call forwarding You can activate unconditional call forwarding as fol- lows: Lift the handset.
Sylantro Functions Step by Step Deactivating Caller ID Suppression Tempo- rarily for Next Call If the administrator has suppressed the transfer of your caller ID, you can override this setting for the next call: Lift the handset. Enter the code, e.g. *67 (consult the administrator). Wait until you hear the confirmation tone.
Sylantro Functions Step by Step Using Repeat Dial The function Repeat Dial allows you to establish a con- nection with the last number dialed or last incoming number . Lift the handset. Enter the code e. g. *00 for last dialed number (consult the administrator for code).
Customizing the Telephone Step by Step Customizing the Telephone This chapter describes the settings for the optiPoint 410/420 economy/economy plus/standard S V6.0 - in- cluding the language used for menu guidance, date and time, dialing mode and audio settings for instance. Accessing the Setup Menu All settings are performed in the "Setup"...
1=Settings? > of the telephone. Configuration You can use the Configuration menu to customize the settings on your optiPoint 410/420 economy/economy plus/standard S V6.0. This menu can be protected using a user pass- word page 87. Prerequisite: You are in the "Setup" menu page 66.
Customizing the Telephone Step by Step Language Use this menu option to define the language for opera- tor prompting. Prerequisite: You are in the "Configuration" menu page 67. > Select and confirm; the set language is displayed. 02=Language? > > Select language and confirm.
Customizing the Telephone Step by Step Setting the Date and Time After the display format is selected, the date field ap- pears. > The field to be edited can be changed by using the Day:20 Month:09 Year:05?> < keys to scroll to the next or previous field. Enter the proper digits using the keypad.
Customizing the Telephone Step by Step Call Waiting You can use this option to enable call waiting during an active call. This menu option is only available if it has been activated by the administrator. Prerequisite: You are in the "Configuration" menu page 67.
Customizing the Telephone Step by Step Call Join You can use this menu option to activate or deactivate the feature for joining an active and a held call. This menu option is only available if it has been activated by the administrator. Prerequisite: You are in the "Configuration"...
Customizing the Telephone Step by Step Dialing Mode You can use this option to determine whether only a number or a number and a name can be entered when dialing a call destination. Prerequisite: You are in the "Configuration" menu page 67.
Customizing the Telephone Step by Step Daylight Saving You can use this function to stipulate that the clock on your telephone switches to summertime and winter- time automatically. Prerequisite: You are in the "Configuration" menu page 67. > Select and confirm. 14=Daylight Saving? >...
Customizing the Telephone Step by Step Hold Ringback Timer Use the option Hold Ringback Timer to change the time after which you are reminded that you still have a call on hold. The minimum value is 3, which provides ringback after 3 minutes.
Customizing the Telephone Step by Step Do Not Disturb You can use this option to permit or prohibit the user from activating the Do Not Disturb feature. If Do Not Disturb is deactivated, the "04=Do Not Disturb" option is not available on the telephone. This menu option is only available if it has been activated by the administrator.
Customizing the Telephone Step by Step Hold Ringback You can use this option to activate and deactivate the Hold Ringback function, which reminds you that a call is still being held. Prerequisite: You are in the "Configuration" menu page 67. >...
Customizing the Telephone Step by Step Auto Answer You can use this option to activate and deactivate auto- matic call answering for CTI applications. When you dial a number using the CTI application while "Auto Answer” is activated, the telephone automatically switches to handsfree mode.
Confirm. The new setting is displayed. Switch on? > Idle State Options System messages are displayed in the fourth line of the optiPoint 410/420 economy/economy plus/standard S V6.0. Prerequisite: You are in the "Configuration" menu page 67. > Select and confirm.
7=15 minutes? > Display Module Call View This function is only available if an optiPoint 410 display module has been connected to your optiPoint 410/420 standard. You can use this option to specify whether call view is on the telephone display or on the optiPoint display module following a system restart.
Customizing the Telephone Step by Step USB Keyboard Type You can use this option to specify the language for an external USB keyboard. The following languages are available: 1=English 2=English US 3=German 4=Spanish 5=Italian 6=French Prerequisite: You are in the "Configuration" menu page 67.
Multiline optiPoint display module Specify here whether or not the individual line should be shown in the multiline overview optiPoint display module ( page 148) (only with optiPoint 410/ 420 standard S V6.0). > Select and confirm. 1=Show in overview? >...
If an icon is to be displayed on the optiPoint display mo- dule instead of message text such as "missed calls" for example, then activate this option (only with optiPoint 410/420 standard S V6.0). Prerequisite: You are in the "Configuration" menu page 67.
Customizing the Telephone Step by Step Switching Call Park Pickup On and Off > Select and confirm. 47=Call Park Pickup? > Confirm. It is possible to pick up parked calls. Switch on? > Confirm. It is not possible to pick up parked calls. Switch off? >...
Customizing the Telephone Step by Step Activating/deactivating callback (not Sylantro) If the other party is busy, you can place a request for callback. Callback is a HiPath 8000 function and has to be programmed by the administrator. You are requested to confirm callback if "Busy"...
Customizing the Telephone Step by Step Hangup while ringing If this function is activated, you can hang up when trans- ferring a call, although the called party has not an- swered yet. > Select and confirm. 53=Hangup while ringing?> Confirm in order to activate Switch on? >...
Customizing the Telephone Step by Step Local Functions You can use the "Local Functions" menu to configure phone-based functions such as password definition or memory assignment for example. This menu can be protected using a user pass- word page 87. Prerequisite: You are in the "Setup"...
Customizing the Telephone Step by Step If you immediately enter digits using the keypad, the content is deleted and the first new digit entered is dis- played. Confirm to enter digits. Program destination #? > Enter digits and confirm. The stored number is displayed. 5) 0451524486? >...
Customizing the Telephone Step by Step Lock Phone You can use this option to lock your phone so that unau- thorized persons cannot make calls from or change your user settings. Emergency numbers and predefined numbers from the dialing plan can be dialed. The telephone can only be locked if you have de- fined a user password.
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Customizing the Telephone Step by Step Resetting Memory to Factory Default Settings You can use this option to reset the phone settings to the factory default values. This menu option only resets user-configurable data. Settings made by the administrator are not changed.
Customizing the Telephone Step by Step Assigning Function Keys The optiPoint 410/420 economy/economy plus/stan- dard S V6.0 features a number of functions which you can assign to function keys as required. You will find an overview of the options from page 191.
If you want to program another key (or key level of the same key), you can select the level again. If you are using an optiPoint 410 note the function you have assigned to the key on the label card to identify it page 200.
Customizing the Telephone Step by Step Example 2: Assigning Repertory Dialing to a Function Key There are two ways of assigning the Repertory dialing function to a function key: • Define a new key called Repertory dialingand en- ter the repertory dialing sequence. •...
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Customizing the Telephone Step by Step • The Clear control function within a string causes each active call to be cleared down; any remaining characters are processed in a new context (normally "idle"). • The Consult control function within a string causes the current call to be held and the remaining charac- ters to be interpreted as dialing digits.
The phone is now ready to dial with this function key in Selected dialing the programmed level. If you are using an optiPoint 410 write the num- ber on the label card page 200. Example 3: Assigning a Number or Name to a...
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If you want to program another key (or key level of the same key), you can select the level again. If you are using an optiPoint 410 write the func- tion that you have assigned to the key on the la- bel card to identify it page 200.
Customizing the Telephone Step by Step If you are using an optiPoint 410 write the func- tion that you have assigned to the key on the la- bel card to identify it page 200. Using Function Keys You can call the programmed functions depending on the current status of the telephone.
Customizing the Telephone Step by Step Audio Settings Use this menu to adjust the volume of the ringer tone with which your telephone signals incoming calls, the volume of the loudspeaker and the handset volume, and set the room acoustics for handsfree talking. Prerequisite: You are in the "Setup"...
Customizing the Telephone Step by Step Ringer Volume Prerequisite: You are in the "Audio Settings" menu page 97. In Case of a SingleLine Telephone > Select and confirm. The current ringer volume is dis- 2=Ringer vol.? > played. In Case of a MultiLine Telephone You can set the ringer volume individually for every line set up.
Customizing the Telephone Step by Step Ringer Prerequisite: You are in the "Audio Settings" menu page 97. In Case of a SingleLine Telephone > Select and confirm. The current setting is displayed. 3=Ringer? > In Case of a MultiLine Telephone You can set the ringer (tone sequence and melody) indi- vidually for every line set up.
Customizing the Telephone Step by Step Resetting Ringer Settings In case of a MultiLine telephone you can reset the ring- er (tone sequence and melody) and volume to the fac- tory default either individually or for all lines set up. Prerequisite: You are in the "Audio Settings"...
Customizing the Telephone Step by Step Headset Volume optiPoint 410/420 economy does not have a headset interface. You can adjust the volume of the headset loudspeaker as follows: Prerequisite: You are in the "Audio Settings" page 97 menu. > Select and confirm. The current setting is displayed.
Customizing the Telephone Step by Step Please note that the setting for room acoustics is reset to "1=Normal" if you deactivate the function keys "2=Echoing" or "3=Muffled". Key Clicks You can decide whether or not to have key clicks to pro- vide feedback when a key has been pressed.
Customizing the Telephone Step by Step Restarting the Telephone If an optiPoint display module is connected and you re- quest a change of language (either through the lan- guage menu option or by changing from a mobility user to base user or vice versa), you are asked to Restart the telephone.
Step by Step Operating the Telephone with the optiPoint display module The optiPoint display module can not be connec- ted to the optiPoint 410/420 economy/ economy plus Using the Display To select the control elements on the display, use the stylus provided or a similar object that will not damage the display surface.
Operating the Telephone with the optiPoint display module Step by Step For further information, please refer to the section: • page 138 Call Log • page 137 Redial Last No. • page 142 Do not disturb • Ringer on page 109 •...
Operating the Telephone with the optiPoint display module Step by Step Applications Display Press the Cancel icon in Call Control ( page 104 ) if you want to cancel Call Control and use other applications. Press the Home icon in Call Control ( page 104 ) if you want to continue running Call Control in the back- ground, but want to use other applications as well.
Operating the Telephone with the optiPoint display module Step by Step Incoming call Incoming Call in Idle Mode For incoming calls, you will hear the telephone ringing and see the display change as shown below. Call Control Mon 07/03/05 11:34AM Incoming Call If you are in the process of making settings on the phone during a call...
Operating the Telephone with the optiPoint display module Step by Step Answering a Call You can now lift the handset to speak with the calling party press the Connection icon in the Caller Box to answer the call. The display changes and Caller Box appears closer to line Call Control...
Operating the Telephone with the optiPoint display module Step by Step Reject Call Additionally you can refuse an incoming call. This call is then stored in the list of "Missed Calls" ( page 138) and you can initiate a callback at a later stage. To reject a call, press the "Refuse"...
Operating the Telephone with the optiPoint display module Step by Step Second Call You can answer a second incoming call while already on a call or while you are still dialing. The caller hears the ringing tone while you hear a call waiting tone. Accepting a Waiting Call Call Control Mon 07/03/05 11:34AM...
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Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Alternate Conference Join You can now alternate between the two calls page 129), join the two parties, initiate a conference with the two callers ( page 131).
Operating the Telephone with the optiPoint display module Step by Step Press the maximize icon to enlarge the call information box and obtain more information about the caller. Press the Clear icon to refuse the waiting call. The caller hears an appropriate message. Placing a Call on Hold Call Control Mon 07/03/05 11:34AM...
Operating the Telephone with the optiPoint display module Step by Step Transferring a Call You can call another party and connect them with the current or held call party. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 On Hold Consult/Transfer Press the "Blind Transfer"...
Operating the Telephone with the optiPoint display module Step by Step Ending a Call During a call you can use the following options to end the call immediately: Press the "Clear" icon. Replace the handset. Displaying Missed Calls If you do not answer a call, the call data is logged to the Missed Calls list.
Operating the Telephone with the optiPoint display module Step by Step Voice Messages If you have received voice messages, an icon to this ef- fect appears on the idle display. The icon also indicates the number of messages to be displayed. This function is only available if the administrator has configured a server address for voice messages.
Operating the Telephone with the optiPoint display module Step by Step Making Calls You can dial a telephone number both on and off-hook. If you have activated the function Busy when di- aling (see page 84), you cannot be interrupt- ed by an incoming call.
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Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM /123 12345678 Confirm dialing as soon as you have finished entering the number. Call Control Mon 07/03/05 11:34AM 12345678 Calling The number is dialed. As soon as the party answers, the Call Control switch- es to display an active connection.
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Operating the Telephone with the optiPoint display module Step by Step Voice Dialing Dial the phone number by simply speaking a name. Prerequisite: Entries in the "Contacts" phone book must be supplemented/configured for voice dialing. Please refer to the operating instructions for the optiPoint display module for information on how to program entries for voice dialing.
Operating the Telephone with the optiPoint display module Step by Step On-Hook Dialing Call Control Mon 07/03/05 11:34AM /123 12345678 Contacts Enter a telephone number using the keypad. Enter the phone number using the display keyboard (the display keyboard is described in the operating in- structions for the optiPoint display module).
Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM 12345678 Calling The number is dialed. As soon as the party answers, Call Control switches to display an active connection. Ending a Call To end a call simply: replace the handset press the Loudspeaker key if you are in speakerphone Loudspeaker...
Operating the Telephone with the optiPoint display module Step by Step Dialing from Contacts If you have stored contacts in the local "Contacts" phone book, you can use them anytime you want to dial a number. Please refer to the operating instructions for the optiPoint display module for information on how to create entries in the phone book.
Operating the Telephone with the optiPoint display module Step by Step Using Repdial Keys If you press a selected dialing key with a stored number (see page 94), the number appears in the Caller Box. Press the programmed function key. Frank Miller Call Control Mon 07/03/05 11:34AM...
Operating the Telephone with the optiPoint display module Step by Step Repertory Dialing With repertory dialing, you can enter dial control func- tions at any point in the repertory dialing sequence. HiPath 8000 automatically detects whether the digits represent an IP address, a number, or a URL. Control Action During Dialing Function...
Operating the Telephone with the optiPoint display module Step by Step Conducting Two Calls Simultaneously Consultation During a call you can call another party and initiate con- sultation while the call with the first party is On Hold. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321...
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Operating the Telephone with the optiPoint display module Step by Step Enter a phone number using the keypad. You can also use phone numbers that are stored in Contacts ( page 121), in Redial Last No. page 137) or in a Call Log ( page 138).
Operating the Telephone with the optiPoint display module Step by Step You can now alternate between the two parties page 129) or set up a conference call ( page 131). You also have the option of placing both parties on hold. In this case the "alternating"...
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Operating the Telephone with the optiPoint display module Step by Step The other party answers Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Complete Transfer Press Complete Transfer in order to transfer the held call to the second party Call Control Mon 07/03/05 11:34AM...
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Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Transfer... done Bill Smith 987654321 00:24 Press the display key OK to terminate the process im- mediately. You can then replace the handset or redial.
Operating the Telephone with the optiPoint display module Step by Step Alternate – Alternating Between Two Parties You can alternate between two parties to whom you are connected after answering a second call or in consulta- tion mode. Alternating: second call To switch to the other party, open the menu and select the option Alternate.
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Operating the Telephone with the optiPoint display module Step by Step Alternating: consultation call Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Conference Alternate Complete Transfer Open the menu and select the option Alternate in or- der to switch to the other party.
Operating the Telephone with the optiPoint display module Step by Step Conferencing Setting up a conference from a second call Prerequisite: You are conducting a consultation call. page 124). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 On Hold 00:24 Bill Smith 987654321 00:24...
Operating the Telephone with the optiPoint display module Step by Step Setting up from a consultation call Prerequisite: You are engaged in a consultation call page 124). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Conference Alternate...
Operating the Telephone with the optiPoint display module Step by Step Hold the conference The conference call is set up and you are simultaneous- ly connected with the two other parties. Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 00:24...
Operating the Telephone with the optiPoint display module Step by Step Ending the Conference Changing back to single-line calls Press the Hold symbol for one of the parties to place this call on hold. The conference is ended. You can now: •...
Operating the Telephone with the optiPoint display module Step by Step Centralized Conference When local conference is disabled and once a central- ized conference is established, it can only be handled as a unit, i.e. as a single call in its own right. No information on or control of individual calls is available.
Operating the Telephone with the optiPoint display module Step by Step Note that the conference caller box is near the line and there is only an On Hold icon available to put the conference on hold. Adding a second party to the conference To add a consultation, click the Consult button to dial the second party.
Operating the Telephone with the optiPoint display module Step by Step Redial Last Number You can use this option to immediately redial the last number. Call Control Mon 07/03/05 11:34AM < Please Dial> Call Log Redial Last No. Contacts To redial the last number dialed, open the menu and se- lect the option Redial Last No.
Operating the Telephone with the optiPoint display module Step by Step Call Log To call or clear a party, select the relevant name from the Call Log . You can display call details or store caller data in the phone book. The following call logs are created: •...
Operating the Telephone with the optiPoint display module Step by Step Open the menu in idle mode or when prompted to dial and select the Call Log option. Select Dialed calls. Press the Redial key to open the Dialed calls list. Redial Call Log Missed calls (10) 8 new...
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Operating the Telephone with the optiPoint display module Step by Step Call Log Missed calls (10) 8 new 43216789 Bill Smith John Watson Harry Grey Ralph Delgado Isabella Ashley Jeanine Fox Dialed calls (8) Received calls (12) Dial View If a party dials a number, forwards a call or does not an- swer an incoming call, the caller’s details are stored in the relevant Call Log.
Operating the Telephone with the optiPoint display module Step by Step Details The following is displayed when you press Details: • The number of call attempts from each user (max. • The date and time of the last call attempt. Call Log Missed calls 1 of 10 987654321...
Operating the Telephone with the optiPoint display module Step by Step Do Not Disturb Prerequisite: Do Not Disturb must be configured page 74). Call Control Mon 07/03/05 11:34AM +44 123456 78910 Call Log Redial Last No. Do Not Disturb Ringer on Setup Contacts Open the menu in idle mode and select Do not disturb.
Operating the Telephone with the optiPoint display module Step by Step Park-Service Call Park You can use the Park Service to park an active call on a park service telephone. After the call has been parked, it is disconnected from your telephone and is available for pickup.
Operating the Telephone with the optiPoint display module Step by Step Call Park Pickup You can only invoke Call Park Pickup if the telephone is in idle mode, you hear a dial tone when you seized the line, or you are conducting a single call (see also page 50).
Operating the Telephone with the optiPoint display module Step by Step Surviveability If a fallbvack system was set up for your Sylantro Server, you will still be able to use your telephone and the func- tions of the outage system in case of e.g. a power ou- tage.
Operating the Telephone with the optiPoint display module Step by Step Multiline Telephone Application Call View for Multiline Telephones Normally the telephone’s prime line or a preset line is di- aled in idle mode. This is dependent on the line config- uration set up by the administrator.
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Operating the Telephone with the optiPoint display module Step by Step Rules for Selecting a Preferred Line • If there are calls on multiple lines – up to 10 lines possible – (ringer or call waiting signal), the Start dis- play shows the line with the highest priority in accor- dance with the preset terminal line preference.
Operating the Telephone with the optiPoint display module Step by Step Line Overview When you press the Overview icon in the idle display a view like the one below is displayed: Multiline Mon 07/03/05 <View Line> Secretary <View Line> Store Manager <View Line>...
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Operating the Telephone with the optiPoint display module Step by Step View with More Than Seven Lines If more than seven lines have been configured, use the display keys Next and Previous to scroll through all of the hidden lines. Multiline Mon 07/03/05 <View Line>...
Operating the Telephone with the optiPoint display module Step by Step Incoming Call (Ringer or Call Waiting Tone) If a line has been configured so that a call is signalled with a ring or call waiting tone, and there is an incoming call in View Line mode, a display similar to the one be- low appears: Multiline...
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Operating the Telephone with the optiPoint display module Step by Step View Line Press the View Line Box (see page 148); the display switches to Call Control as shown in the figure below: Manager Mon 07/03/05 Bill Smith 987654321 Incoming Call If a call is coming in on the prime line, the display switches immediately to Call Control without you hav- ing to press the View Line Box beforehand.
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Operating the Telephone with the optiPoint display module Step by Step Line Box Press the Line Box ( page 148). You are connected with the caller immediately. The display changes to Call Control as shown in the figure below: Manager Mon 07/03/05 11:34AM Bill Smith 987654321...
Operating the Telephone with the optiPoint display module Step by Step Initiating Calls via Line Overview Off-hook dialing In line overview, seize a line by: • pressing a free line box ( page 148). <View Line> Desk 1 • pressing a free line key on the multiline telephone. •...
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Operating the Telephone with the optiPoint display module Step by Step When Prime Line is Seized If the prime line "Chef" is busy for example, you can still use <View Line> to switch to Call Control but you can- not dial. You can only perform functions such as Call Forwarding, Do Not Disturb or Ringer On.
Operating the Telephone with the optiPoint display module Step by Step With An Active Call Once you answer a call ( page 152) you have the fol- lowing options: • Use the telephone in single-line mode • Put the line on hold manually •...
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Operating the Telephone with the optiPoint display module Step by Step Manual hold Manager Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 Hold Line Hold Line & Exit Consult/Transfer When you press the Hold Line option, a display similar to the one below appears: Manager Mon 07/03/05 11:34AM Bill Smith...
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Operating the Telephone with the optiPoint display module Step by Step Multiline Mon 07/03/05 11:34AM <View Line> Secretary <View Line> Store Manager Bill Smith <View Line> Chef Desk 2 <View Line> Desk 3 <View Line> You can now select a different line for an outgoing call for example.
Operating the Telephone with the optiPoint display module Step by Step Multiline Calls Display of Line Information in Call Control This section describes how the multiline Call Control provides information about the current status of other lines. This should enable users to toggle between vari- ous Call Controls and to obtain an overview of impor- tant operating states of lines that are currently not visi- ble.
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Operating the Telephone with the optiPoint display module Step by Step Answering a Call on Another Line Prerequisite: The Show interline state function must be activated (see page 81). An incoming call on another line in Call Control (Ringer or Call Waiting signal) is displayed in a line information box.
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Operating the Telephone with the optiPoint display module Step by Step When you press the line information box page 148), the Secretary line is placed on hold and details about the incoming call on the Manager line are displayed: Manager Mon 07/03/05 11:34AM Jill Hill 918273645...
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Operating the Telephone with the optiPoint display module Step by Step When you switch to line overview, a display like the one below appears: Multiline Mon 07/03/05 11:34AM Bill Smith Secretary <View Line> Store Jill Hill Manager <View Line> Chef Desk 2 <View Line>...
Operating the Telephone with the optiPoint display module Step by Step Status Message for Multiple Lines Display of Line Information for a Ringing Line Dur- ing a Call Prerequisite: The Show interline state function must be activated (see page 81). If more than one line is required for line status messag- es, the following rules apply for the display: •...
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Operating the Telephone with the optiPoint display module Step by Step Display of Line Information for a Held Line During a Call Prerequisite: The Show interline state function must be activated (see page 81) If a line was placed on manual hold by another tele- phone while you are in Call Control, it is displayed in a line information box.
Operating the Telephone with the optiPoint display module Step by Step Ringer/Call Waiting Tone on the Line when Dialing Prerequisite: The Show interline state function must be activated (see page 81) If you are dialing an outgoing call on one line and a call is incoming on the line not currently visible, a display similar to the one below appears: Secretary...
Operating the Telephone with the optiPoint display module Step by Step Character Input Changing Character Mode Press this icon to switch keyboard input from numeric to alphanumeric (lowercase) and/or alphanumeric (up- percase). Numeric input Call Control Mon 07/03/05 11:34AM 12345678 Alphanumeric input (lowercase) Call Control Mon 07/03/05 11:34AM...
Operating the Telephone with the optiPoint display module Step by Step Alphanumeric input (uppercase) Call Control Mon 07/03/05 11:34AM JOHN Switching Between Overwrite and Insert Mode Switching to Insert Mode If the icon appears in the bottom system display row, you are currently in overwrite mode, i.e. input characters overwrite existing characters.
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Operating the Telephone with the optiPoint display module Step by Step Switching to overwrite mode If the icon appears in the bottom system display row, you are currently in insert mode, i.e. input charac- ters are inserted in between existing characters. Press this button to switch to overwrite mode.
Operating the Telephone with the optiPoint display module Step by Step Navigating on the Display Module Selecting and Activating Control Elements To select the control elements on the display use the stylus provided or a similar object that will not damage the display surface.
Operating the Telephone with the optiPoint display module Step by Step The keys for the Display Module are used as follows: Select next control element for activation. Select previous control element for activation. Activate control element by opening a menu at the same time for example.
Operating the Telephone with the optiPoint display module Step by Step Setup Menu in the Display Module You can also call up the Setup menu ( page 66) in the optiPoint display module. To do this, use the keypad on the telephone.
PC integrated into the LAN ("Web-based Management Tool"). The IP data for the optiPoint 410/420 economy/ economy plus/standard S V6.0 and the PC must be configured correctly for this.
To evoke the interface, open a web browser and enter the following URL: http://[IP of the telephone] Where [IP of the telephone] stands for the IP address of the optiPoint 410/ 420 economy/economy plus/standard S V6.0 that you want to map.
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User Click here to access the user area. Enter the user ID for the optiPoint 410/420 economy/economy plus/ standard S V6.0 telephone (maximum length: 24) and click "Login". If a user ID has not been specified, enter the default value "000000".
Web Interface Menu Structure Click a field in one of the interface images to obtain more infor- mation on the field. User menu Change user password Function keys Phone Key module 1 Key module 2 Key module SLK 1 Key module SLK 2 Country Settings Language Settings Audio Settings...
Web Interface Function Keys For a description on how to change the user password in the Telephone menu, see page 90. Click a field in one of the interface images to obtain more infor- mation on the field. Phone The possibility of programming a key may be blocked by your service personnel.
Web Interface Select Function Key "Loudspeaker" function key "Selected dialing" function key "Phone lock" function key "Repertory dial" function key...
Web Interface Info Message The function keys have been assigned the selected functions. Country Settings For a description of the country setting in the Telephone menu, see page 67. Click a field in one of the interface images to obtain more infor- mation about the field.
Web Interface Audio Settings For a description of how to change the Audio Settings in the Telephone menu, see page 97. Click a field in one of the interface images to obtain more infor- mation about the field. Call-Related Parameters For a description of the parameters in the Telephone menu, see the follow- ing pages: •...
The section "Alphabetic Reference" explains terms found in the menus in alphabetic order. • Clicking the icons will bring you to the relevant function descriptions: – Using the icons on the optiPoint 410/420 economy/economy plus/ standard S V6.0 – Using the icons via the web interface Append Codes Append codes are control functions that are accepted at any position with- in the repertory dialing sequence.
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74 Country From the list field, select the country where you would like to install the optiPoint 410/420 economy/economy plus/standard S V6.0. Country-spe- cific settings such as ringer or busy tone for example are performed with this option. The following options are available for selection: •...
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Web Interface Handset Volume Handset volume setting. • Minimum value: 1 (quiet) • Maximum value: 8 (loud) • Default value: 4 page 178 page 100 Idle dialing mode You should only change this function if you are using a dial plan (program- med by administrator).
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Web Interface Loudspeaker Volume Setting the loudspeaker volume for optiPoint 410/420 economy/economy plus/standard S V6.0. • Minimum value: 1 (quiet) • Maximum value: 8 (loud) • Default value: 2 page 178 page 97 Melody Setting the ringer melody for incoming calls.
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Web Interface Ringer Volume Setting the ringer volume. • Minimum value: 1 (quiet) • Maximum value: 5 (loud) • Default value: 3 In case of a multiline telephone, this setting can be set individually for each line. Please note the message shown on the display. page 178 page 74 Rollover Volume...
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Web Interface Function Key Explanation Alternate Define a function key for alternating between two callers. Transfer call Assign the "Transfer" function to a function key. Join Assign a function key for call connection. Deflect Define a function key for deflecting calls. Setup menu Assign a function key for evoking the "Setup"...
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Web Interface Function Key Explanation Confirm Represents the confirm key " ". Function keys are also available on the second level. page 175 page 90 Tone Sequence Setting the ringer sequence for incoming calls. • Minimum value: 1 (Sequence 1) •...
If you stop pressing the key for longer than a second, the relevant character is entered. The precise character assignment is determined by the language setting on the optiPoint 410/ 420 economy/economy plus/standard S V6.0.
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Using Editors Step by Step < > ’ " & (1) Space Use Shift to switch between upper and lower case Shift when entering letters (shown with a light blue back- ground in the table). The state of the Shift key (overwrite or insert mode) is shown on the right-hand side of the fourth line: Shift key not active.
Using Editors Step by Step Navigating During Text Entry The following keys can be used for navigation during text entry: < "Shift key" off: delete character to the left of the cursor. "Shift key" on: move the cursor to the left or shift the text to the right.
Appendix Appendix This appendix contains an overview of the optiPoint 410/420 economy/ economy plus/standard S V6.0 menus as well as any messages that are displayed and their explanations. It also contains tables for the default assignment of function keys. Idle Mode Display Priority Category Description Download The telephone’s configuration or software is being...
Appendix Telephone Menu Dialing Menu Option Action Next Step Please dial #? Dial by number Dialing via the keypad Program dest. Dial by name Name dialing via the key- Name? pad via the text editor Dial editor? Open the "Address" menu Dialing via the "Address" menu Redial? Redial last number dialed Dialing the stored number...
Appendix Consultation Call Menu Option Action Next Step Alternate? Hold connected user and call up Consultation call" user on hold menu Create local Connect held and connected par- Consultation call" Conf.? ties to local conference menu Transfer? Transfer connected call to user 2 Basic call"...
Appendix Messages and Alarms Status Messages Status messages are generally displayed in the top display line. They re- main there (static) until they are replaced by a new status. User Display (2nd line) Explanation Connection refused A connection to the specified destination can- not be established Connection refused The remote terminal is alerting...
Appendix Line Key Status Indication Line status Description Idle No connected calls. BLINKING Call waiting mode. A new incoming call/possible callback is wait- (1)or (2) RAPIDLY ing. FLICKERING Held. A call held in a queue that can be answered by the multiline telephone.
Appendix Error Messages The error display on the telephone is limited to one display output and acoustic signals possibly generated from the network. As a rule, error messages are shown in the bottom line of the display. This means that the connection between the original action and the error which has occurred is retained.
• With a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user inter- face at http://www.siemens.com/hipath "Downloads" "Software". Place the strip next to the keys, then place the transparent cover over it...
Index Index control keys ..........20 country options ........24, 67 abbreviated dialing ........44 date/time ............. 68 numbers, clear ........88 daylight saving ..........73 switch on/off ........... 86 deflecting a waiting call ......26 alternate ..........37, 129 dial after seizing a line ......
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Index received calls ........141 redial last number ........ 137 key clicks ........... 102 refuse call ..........109 key labelling ..........16 refuse waiting call ........ 111 ringer ............109 setup menu ........... 170 swap display language ......... 105 ............68 transfer call language for operator prompting ..........
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Index nameplate safety precautions ............ 11 ........2 notebook functions secondary line ........45 ..........56 selected dialing key ........42 serial number ..........11 shared line ........... 56 off-hook dialing ........30, 116 speakerphone mode ......23, 24 on-hook dialing ........
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