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Troubleshooting
If the set-top does not perform as expected, the following tips may help. If you need further assistance,
contact your service provider.
No Picture
•
Verify that the power to your TV is turned on.
•
If the set-top is plugged into a wall switch, verify that the switch is in the ON position.
•
For the model ISB7005 wireless set-top, verify that the set-top and wireless access point
devices are powered on.
•
Verify that all cables are properly connected.
•
If your system includes a VCR, DVD recorder, or stereo, verify that you have properly connected
the device to the set-top.
•
Verify that you are using the proper input selection to the home theater set-top or TV
•
Verify that the set-top is set to the proper screen type and resolution.
•
If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the channel
designated by your service provider (usually channel 3). Contact your service provider for the
channel information.
Wireless Set-Top Signal Strength
•
Verify that you are able to receive wireless signal. See page 11 for details.
•
Optimal operating conditions for wireless set-tops can vary. Performance depends on many
factors, including distance from the access point, building materials, interference, and other
environmental conditions.
No Color or Incorrect Color
•
Verify that the current TV program is broadcast in color.
•
Adjust the TV color controls.
•
If you are using a component video connection (YPbPr), check that all connectors are completely
and properly plugged into the set-top and TV.
•
If you are using a component video connection (YPbPr) and your HDTV has only RGB or RGB-HV
connectors, you must use an adapter. You can obtain the adapter through an electronic parts
retailer.
No Sound
•
If your setup includes a VCR, DVD recorder, or stereo, verify that you have properly connected
the device to the set-top.
•
Verify that the volume is turned up.
•
Verify that the mute function is not on.
•
Verify the proper input selection to the home theater set-top or TV.
•
If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the correct channel.
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