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Troubleshooting Your Hawaiian Telcom TV
System
A reset usually resolves most service issues you may be experiencing, such as
a frozen/unresponsive Set Top Box, missing channels, and loss of DVR
capabilities.
Turn your Set Top Box off and on by pressing the POWER button to reset the
system.
To reset the STB from within the menu system: Menu Settings Restart
System. Confirm by selecting Restart option and press the OK button on the
remote control.
If you are still experiencing service issues, unplug the Set Top Box from the
power outlet for at least 10 seconds and then plug it back in. This reset method
usually resolves most problems related to the box.
My Set Top Box won't turn on
Press the front panel power button on your Set Top Box. There should be a
green light around the Power button when the Set Top Box is powered on.
Make sure that all your power cords are completely inserted into a power outlet.
Ensure that your TV set is plugged into a working power outlet.
If the Hawaiian Telcom TV Set Top Box is plugged into a power bar or surge
protector, make sure that the power bar is on and has not tripped. If it has
tripped, press the reset button on the power bar to restore power.
If the Set Top Box is connected to a switched electrical outlet, make sure that
the switch is on.
If the green LED light at the front of the Hawaiian Telcom TV Set Top Box lights
up, your box is now on and working.
The Hawaiian Telcom TV Set Top Box does not initialize
Check to ensure that your Wireless Gateway is operating and that all cords are
properly connected.
Turn the power on the Set Top Box off and on using the power button.
Unplug the Set Top Box for at least 10 seconds then plug it back in. Press the
power button to turn on the Set Top Box.
No picture If the picture isn't showing on your TV, try these steps:
Confirm that your TV is on the correct input.
Press TV.
Press VIDEO INPUT. Find the correct input for your TV service. Press OK.
Press STB button.
Manually turn your Set Top Box on and off.
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