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Hawaiian Telcom TV Set Top Box does not respond to my remote control unit
Press the Hawaiian Telcom STB button at the top of the remote.
Change channels using the buttons on your Set Top Box. If this works, check the
remote control batteries.
Note if the buttons light up when you press them. If not, check the remote control
batteries. If your remote control works with your Hawaiian Telcom TV Set Top
Box, but not with your TV or
VCR/DVD, try re-programming the remote control using the codes in the remote
control user guide.
Ensure that there is a clear path between the remote control and the equipment.
If necessary, clean the infra-red receivers on the equipment.
No audio or poor audio quality
Check to ensure that the audio output cables from the Hawaiian Telcom TV Set
Top Box to the TV are firmly connected.
The power light on the Hawaiian Telcom TV Set Top Box is on, but I have a snowy
screen on my TV
If your Hawaiian Telcom remote control is programmed to control your TV, press
the TV button and then press the Video Input button to cycle through your video
inputs
Refer to your TV's remote control setup guide to change inputs on your TV.
If you are unable to switch between video inputs by using your remote(s), refer
to your TV's user guide for further instructions.
Check to ensure that your cables are firmly attached.
Some programs have black bars on the side of the screen
The black bars appear when you watch standard definition programming on your
HDTV. You can minimize or remove the black bars on the side of your screen by
pressing OPTIONS on your remote control and navigate to select the optimum
setting for your TV.
To change the Aspect Ratio, press the Zoom button. Scroll down to Aspect
Ratio and press OK. Scroll down to Stretch and press OK. This will minimize
Black Bars on Standard Definition channels
The Hawaiian Telcom TV Set Top Box seems to be stuck or frozen on a screen
Press the Menu button on your remote control.
If the Menu page is not displayed, initiate the reset procedure as described
below.
If the problem persists, please call 643-6111.
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