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Resolving Startup Problems
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone
calls will be affected. If the TFTP service is not running, many devices will not be able to start up
successfully.
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Cisco Unified Serviceability from the
Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3
Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.
Step 4
If a service has stopped, select its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Note
Service Activation.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.
Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 2
Step 3
Add the phone back to the Cisco Unified Communications Manager database. See the
to the Cisco Unified Communications Manager Database" section on page 2-7
Power cycle the phone.
Step 4
Note
•
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
7-4
When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone's directory number or numbers remain in the Cisco Unified Communications Manager
database. They are called "unassigned DNs" and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers.
Refer to Cisco Unified Communications Manager Administration Guide for more information.
Chapter 7
Troubleshooting and Maintenance
"Adding Phones
for details.
OL-24582-01
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- Performing a Factory Reset
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Troubleshooting
