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Cisco 6901 User Manual

Cisco 6901 User Manual

For cisco unified communications manager 9.0
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Download this manual See also: User Giude, User Manual
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
First Published: January 01, 2012
Last Modified: August 13, 2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 6901

  • Page 1 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: August 13, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. http:// Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .

  • Page 3: Table Of Contents

    Auto Answer Auto Answer with Speakerphone Auto Barge Call Forward Forward Calls Using User Options Web Pages Forward Calls Using Feature Button Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Transfer Transfer Call Using Hookflash Transfer Call Using Transfer Button Toggle Calls Before Completing Transfer WebDialer Call Cisco Directory Contact Using WebDialer Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Product Safety, Security, Accessibility, and Additional Information C H A P T E R 6 Safety and Performance Information Power Outage Cisco Product Security Overview Accessibility Features Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Contents Warranty C H A P T E R 7 Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 7: Features Of Your Cisco Unified Ip Phone

    The following sections describe the Cisco Unified IP Phone 6901 hardware. Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Handset connection. DC adaptor port (DC48V). Slot for handset cable. Slot for DC adaptor cable. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 9: Buttons And Hardware

    Activates the features (hookflash) on your phone. Hold button Places a connected call on hold. Redial button Dials the last dialed number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 10: Hookswitch Button

    The following sections describe the Cisco Unified IP Phone 6901 hardware. Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 Network port (10/100 SW) connection. IEEE 802.3af power enabled. AC-to-DC power supply (optional). Access port (10/100 PC) connection. AC power wall plug (optional). Handset connection. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 12: Buttons And Hardware

    A paper strip used to enter name and contact numbers. Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 13 Controls the handset and speakerphone volume (off hook) and the ringer volume (on hook). Messages button Auto dials your voice messaging system. Redial button Dials the last dialed number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 14: Paper Label

    Handset Phone handset. Paper Label Cisco Unified IP Phone 6911 does not include an LCD display. Cisco provides a paper strip, which can be used to enter name and contact numbers. General Phone Information This section contains information that is common to all the IP Phone models in this guide.

  • Page 15: Phone Display Angle

    Raise Phone Angle Procedure Connect the footstand to the lower slots for a higher viewing angle, as shown in the following figure. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 16: Lower Phone Angle

    Lower Phone Angle Procedure Connect the footstand to the upper slots for a lower viewing angle, as shown in the following figure. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 17 Features of Your Cisco Unified IP Phone Phone display angle Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 18 Features of Your Cisco Unified IP Phone Phone display angle Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 19: Messages

    • Listen for a stutter tone when you lift the handset. You can configure the audible message waiting lamp using your User Options web pages. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 20: Listen To Voice Messages

    • For Cisco Unified IP Phone 6911: Press Messages and then follow the voice prompts to listen to your messages. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 21: Calling Features

    • Redial, page 24 • Shared Lines, page 24 • Speed Dial, page 25 • Transfer, page 25 • WebDialer, page 27 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 22: Agent Greeting

    For example, enter an access code or the area code, if necessary. Your system administrator can set up other call forward options that: Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 23: Forward Calls Using User Options Web Pages

    There are two ways you can pick up a call: • Pickup—Allows you to answer a call ringing on another phone within your call pickup group. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 24: Answer Call Using Pickup

    Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: • A call waiting tone (single beep) • An amber flashing Line button Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 25: Answer Call Waiting

    You can set up a conference by using the: • Hookflash feature on the Cisco Unified IP Phone 6901. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 26: Set Up Conference Using Hookflash

    Only the conference host can drop a party from a Note conference. Set Up Conference This procedure applies to the Cisco Unified IP Phone 6911 only. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 27: Hookflash

    To resume the call, press the flashing green Line button, press Speaker (Cisco Unified IP Phone 6911 only), or go off hook if the handset is in the cradle. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 28: Meet Me Conference

    If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 29: Mute

    This procedure applies to the Cisco Unified IP Phone 6911 only. Procedure Step 1 Press Mute to turn Mute on. Step 2 Press Mute again to turn Mute off. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 30: Plus Dialing

    • When a call comes in on the shared line: ◦ Your phone rings and the Line button flashes amber. ◦ Your coworker’s phone rings and the Line flashes amber. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 31: Speed Dial

    To place a call, press the Feature button enabled for speed dial. Transfer Transfer allows you to redirect a connected call from your phone to another number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 32: Transfer Call Using Hookflash

    This allows you to consult privately with the party on each call before you complete the transfer. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 33: Webdialer

    Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory. • Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 34: Sign Out Of Webdialer

    This procedure applies to the Cisco Unified IP Phone 6911 only. Procedure Select Sign Out in the Make Call or Hang Up page. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 35: Chapter 4 User Options

    User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 36: Device Settings

    If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions. Step 6 Select Save. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 37: Change Voice Message Indicator Setting Per Line

    User Options Web pages. Set Up Speed Dial Buttons This procedure applies to the Cisco Unified IP Phone 6911 only. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 38: User Settings

    Enter your current PIN. Step 3 Enter your new PIN. Step 4 Reenter your new PIN in the Confirm PIN field. Step 5 Select Save. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 39: Change User Options Language

    You can view plugins only if your system administrator has set them up for you. Procedure On your User Options web page, select User Options > Plugins. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 40 User Options Access Plugins Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 41: Faqs And Troubleshooting

    If the message indicator still flashes red light, contact your system administrator. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 42: Troubleshooting Tips

    You are unable to access your User Options web pages. Possible Cause Your password needs to be reset. Solution Contact your system administrator. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 43: Product Safety, Security, Accessibility, And Additional Information

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ ear_data.html. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 44: Accessibility Features

    Product Safety, Security, Accessibility, and Additional Information Accessibility Features Accessibility Features The Cisco Unified IP Phones 6901 and 6911 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/access_ 6901-11.html You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html...

  • Page 45: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 46 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 47 Cisco Unified IP Phone 6911 Call Pickup, description description Call Waiting, description drop a party using hookflash Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 48 Monitoring and Recording, description hookswitch mute 6, 23 Cisco Unified IP Phone 6901 button Cisco Unified IP Phone 6911 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 49 Speakerphone WebDialer 6, 16 Auto Answer with MAC address button sign in Cisco Unified IP Phone 6911 WebDialer, description Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 50 Index Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...

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