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Contacting HP Technical Support
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Applicable error messages
•
Third-party hardware or software
•
Operating system type and revision level
•
Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator web page:
http://www.hp.com/service_locator
•
In the United States, for contact options see the Contact HP United States web page:
http://welcome.hp.com/country/us/en/contact_us.html
•
In other locations, see the Contact HP worldwide (in English) web page:
http://welcome.hp.com/country/us/en/wwcontact.html
•
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week.
For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information
about Care Packs, see the HP website:
http://www.hp.com
HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based
on your product's service level. Notifications may be sent to your authorized HP Channel Partner for
on-site service, if configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive
notification, but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP
Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software for free, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
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5 Support and Other Resources
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