Before Contacting Technical Support; Cisco Support Communities; Gathering Information For Technical Support - Cisco Nexus 1000V Troubleshooting Manual
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Also See for Nexus 1000V:
- Troubleshooting manual (280 pages) ,
- Configuration manual (96 pages) ,
- Deployment manual (49 pages)
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S e n d d o c u m e n t c o m m e n t s t o n e x u s 1 k - d o c f e e d b a c k @ c i s c o . c o m .
Before Contacting Technical Support
This chapter describes the steps to take before calling for technical support and includes the following
sections:
•
Cisco Support Communities, page 27-1
•
Gathering Information for Technical Support, page 27-1
•
Obtaining a File of Core Memory Information, page 27-2
•
Copying Files, page 27-3
Note
Cisco Support Communities
For additional information, visit one of the following support communities:
Cisco Support Community for Server Networking
•
Cisco Communities: Nexus 1000V
•
Gathering Information for Technical Support
At some point, you may need to contact your customer support representative or Cisco TAC for some
additional assistance. This section outlines the steps that the you should perform prior to contacting your
next level of support, as this will reduce the amount of time spent resolving the issue.
Do not reload the module or the switch at least until you have completed
Note
counters are kept in volatile storage and will not survive a reload.
To prepare for contacting your customer support representative, follow these steps:
OL-28795-01
If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you
purchased support directly from Cisco, contact Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm
C H A P T E R
Cisco Nexus 1000V Troubleshooting Guide, Release 4.2(1)SV2(2.1)
27
Step 1
below. Some logs and
27-1
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Troubleshooting
