Contacting Customer Service - Cisco MDS 9216 Hardware Installation Manual
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Also See for MDS 9216:
- Configuration manual (96 pages) ,
- Hardware installation manual (36 pages) ,
- Connection manual (13 pages)
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Appendix A
Troubleshooting
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Note
Contacting Customer Service
Note
78-16165-01
If you are unable to resolve a problem with the startup, gather the information
listed under the
"Contacting Customer Service" section on page A-7
and contact your customer support representative for assistance as directed under
"Obtaining Technical Assistance"
If you purchased this product through a Cisco reseller, contact the reseller directly
for technical support. If you purchased this product directly from Cisco, contact
Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this appendix, contact your customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service provider assist you as quickly as possible:
Date you received the switch
•
•
Chassis serial number (located on a label on the right of the rear panel of the
chassis)
•
Type of software and release number
Maintenance agreement or warranty information
•
Brief description of the problem
•
•
Brief explanation of the steps you have already taken to isolate and resolve
the problem
See
"Obtaining Technical Assistance"
If you purchased this product through a Cisco reseller, contact the reseller directly
for technical support. If you purchased this product directly from Cisco, contact
Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
in the Preface.
in the Preface.
Cisco MDS 9216 Switch Hardware Installation Guide
Contacting Customer Service
on this page,
A-7
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Table of Contents
Troubleshooting
