Troubleshooting; Related Documentation - Cisco CB21AG Install Wizard

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Getting Bug Information on Cisco.com

If you are a Cisco registered user, you can use the Cisco TAC Software Bug Toolkit, which consists of

three tools (Bug Navigator, Bug Watcher, and Search by Bug ID Number) that help you to identify

existing bugs (or caveats) in Cisco software products.

Access the TAC Software Bug Toolkit at the following URL:

http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl

Troubleshooting

For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at

http://www.cisco.com/en/US/support/index.html

Click Product Support > Wireless. Then choose your product and Troubleshooting to find information

on the problem you are experiencing.

For more information about Cisco Aironet CB21AG and PI21AG client adapters, refer to the following

document:

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OL-8008-01

CSCeh66882—User is prompted for EAP-FAST PAC when it should be present

The following message may appear even if you have already specified a PAC to use with EAP-FAST:

"The current EAP-FAST proﬁle does not have a PAC or the conﬁgured PAC does not match the

authentication server. Do you want to use another PAC found on your local system that matches the

authentication server without reconﬁguring the current EAP-FAST proﬁle?"

ADU matches the username and server name that it is trying to use with those in the PAC. If they

do not match or the configured PAC does not exist, ADU searches the private and global stores. If a

matching PAC is found, the user is prompted with the above message before the PAC is used. Click

Yes to attempt to authenticate using another PAC on your system without having to reconfigure your

profile. The client adapter software is behaving as expected.

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and

Configuration Guide, OL-4211-04

http://www.cisco.com/en/US/products/hw/wireless/ps4555/products_installation_and_configuratio

n_guides_list.html

Release Notes for Cisco Aironet 802.11a/b/g Client Adapters (CB21AG and PI21AG) Install Wizard 2.5

Troubleshooting

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