If you want to...
Answer with the
speakerphone
Switch from a connected
call to answer a new call
Answer using call waiting Press Answer.
Send a call to a voice
message system
Auto-connect calls
Retrieve a parked call on
another phone
Use your phone to answer
a call ringing elsewhere
Answer a priority call
(SCCP phones only)
Answer a call on your
mobile phone or other
remote destination
Tips
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• If you work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.
• A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Then...
Press
, Answer, or
Note
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Press Answer or, if the call is ringing on
a different line, press
Press iDivert.
Use AutoAnswer.
Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Use Call Pickup.
Hang up the current call and
press Answer.
Set up Mobile Connect and answer
your phone.
When you enable Mobile Connect,
answer the call on your mobile phone
and you have up to four IP Phones or
Softphone configured as shared lines, the
additional phones stop flashing.
For more information, see...
(flashing).
Using a Handset, Headset,
and Speakerphone, page 1
Using Hold and Resume,
(flashing).
page 6
Using Hold and Resume,
page 6
Sending a Call to a Voice
Message System, page 11
Using AutoAnswer with a
Headset or Speakerphone,
page 3
Storing and Retrieving Parked
Calls, page 3
Picking Up a Redirected Call
on Your Phone, page 2
Prioritizing Critical Calls,
page 11
Managing Business Calls
Using a Single Phone Number,
page 14
Basic Call Handling
5