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Cisco 7970G User Manual
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Cisco 7970G User Manual

Cisco 7970G User Manual

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Calling Features
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Calling Features Overview

You can perform basic call-handling tasks using a range of features and services. Feature availability can
vary; contact your system administrator for more information.

Basic Call Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.
Call Answer, page 7
Mute, page 10
Call Transfer, page 13
Call Forward, page 15
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Summary of Contents for Cisco 7970G

  • Page 1: Table Of Contents

    Basic Call Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 2 Step 1 Press Step 2 Enter a number. Place Call Using Headset Procedure Perform one of the following actions: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 3 • Missed Calls • Received Calls • Placed Calls Step 3 Select the listing or scroll to it and go off-hook. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 4: Additional Call Options

    Procedure Perform one of the following actions: • Press (a Speed Dial button). • Use the Abbreviated Dial feature. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Hang up. Your phone alerts you when the line is free. Step 3 Place the call again. Make Priority (Precedence) Call Only SCCP phones support priority calling. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 To find and select an entry, scroll to or press the index number. The system dials the specified number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 7: Call Answer

    Retrieve a parked call on another Use Call Park, Directed Call Park, or Assisted Directed Call Park, on page 26 phone Call Park. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 8: Call Disconnect

    Hang up one call, but preserve another call on the Press EndCall. If necessary, remove the call from hold first. same line Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 9: Hold And Resume

    Step 1 Make sure that the call you want to put on hold is highlighted. Step 2 Press Hold. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 10: Mute

    You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 The phone places the active call on hold and the selected call resumes. Remove Call from Hold on Current Line Procedure Step 1 Highlight the appropriate call. Step 2 Press Resume. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 12: In-Progress Call Movement

    You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 13: Call Transfer

    • When a call is chaperoned, the call chaperone cannot use transfer. • To redirect a call to a voice message system, press iDivert. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 14: Call Transfer To Voice Message System

    • If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 15: Call Forward

    Send Active, Ringing, or On-Hold Call to Voice Message System • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert feature returns when the call ends.

  • Page 16: Do Not Disturb

    Set Up and Cancel Call Forward All from Phone • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the Call Forward feature.. The Call Forward feature returns when the call ends.

  • Page 17: Conference Calls

    • If both DND and AutoAnswer are enabled, only intercom calls autoanswer. • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.
  • Page 18 Join allows you to combine two or more existing calls to create a conference in which you are a participant. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 19 You can create a conference by using cBarge to add yourself to a call on a shared line. Related Topics Barge, cBarge, and Shared Lines, on page 29 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 20 Step 4 Dial the Meet Me conference number. Participants can now join the conference by dialing the Meet Me number. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 21 To drop the last participant added to the conference, press RMLstC or Remove Last Participant. You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 22: Intercom Calls

    • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that Note your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.

  • Page 23: Advanced Call Handling

    Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 24 Create a Personal Address Book entry and assign a Fast Dial code. Step 2 To place a call, access the Fast Dial service on your phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25 If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26 You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).
  • Page 27 Record the call park number displayed on your phone screen. Step 3 Hang up. Step 4 To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network. Direct and Store Active Call at Directed Call Park Number Procedure Step 1 During a call, press Transfer.
  • Page 28 You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 29 • Single-button barge allows you to press a line button to barge a call (if only one call is on the line). • Multitouch barge allows you to view call information before barging. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 30 • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 31 Line is in Do Not Disturb state. • (flashing) Line is ringing (BLF Pickup only). • BLF indicator unavailable for this line. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 32 The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 33 • Authenticated call or conference • Encrypted call or conference • Nonsecure call or conference Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 34 Note Cisco determines that a device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

  • Page 35: Priority Calls

    Is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 36 ◦ Add the call to a three-way conference ◦ Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 37 After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone. Tips •...

  • Page 38: Business Calls Using Single Phone Number

    Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 39 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 40 • One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#). Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 41 Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit. Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 42 Calling Features Business Calls Using Single Phone Number Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

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