TROUBLESHOOTING
Problem
Bobbin thread does
The thread is not passed through the bobbin
not wind neatly on the
winding thread guide correctly.
bobbin.
Bobbin spins slowly.
The thread that was pulled out was not wound
onto the bobbin correctly.
Skipped stitches
Needle is turned, bent or the point is dull.
Using improper needle or thread for the
selected fabric.
Machine is threaded incorrectly.
Dust or lint has collected under the needle
plate.
Needle is installed incorrectly.
Needle is defective.
Needle breaks
Needle is installed incorrectly.
Needle clamp screw is not tightened.
Needle is turned or bent.
Using improper needle or thread for the
selected fabric.
Upper thread tension is too strong.
Fabric is pulled during sewing.
Spool cap is set incorrectly.
There are scratches around the hole(s) in the
embroidery foot.
There are scratches on the bobbin case.
Needle is defective.
Upper threading is incorrect.
Bobbin is set incorrectly.
Embroidery foot is attached incorrectly.
Screw of the embroidery foot is loose.
Stabilizer is not attached to fabric being
embroidered.
Bobbin thread is incorrectly wound.
Fabric does not feed
Needle is turned, bent or the point is dull.
through the machine
Thread is entangled.
Fabric puckers
There is a mistake in the upper or bobbin
threading.
Thread tension is set incorrectly.
Needle is turned, bent or the point is dull.
Spool cap is set incorrectly.
High-pitched sound
Pieces of thread are caught in the race.
while sewing
Upper threading is incorrect.
There are scratches on the bobbin case.
A bobbin designed specifically for this machine
is not used.
Character pattern
Thread tension is set incorrectly.
does not turn out
A-20
Cause
Correctly pass the thread through the bobbin
winding thread guide.
Press [+] in the bobbin winding window to
increase the bobbin winding speed.
Wind the thread that was pulled off around
the bobbin 5 or 6 times clockwise.
Replace the needle.
Check the information about the needle and
thread to be used.
Check the steps for threading the machine
and rethread it correctly.
Remove the dust or lint with the brush.
Reinstall the needle correctly.
Replace the needle.
Reinstall the needle correctly.
Tighten the needle clamp screw.
Replace the needle.
Check the needle and fabric combination.
Adjust the thread tension setting.
Do not pull the fabric during sewing.
Check the method for attaching the spool
cap, then reattach the spool cap.
Replace the embroidery foot, or consult your
authorized dealer.
Replace the bobbin case, or consult your
authorized dealer.
Replace the needle.
Check the steps for threading the machine
and rethread the machine.
Reset the bobbin thread correctly.
Attach the embroidery foot correctly.
Securely tighten the screw of the embroidery
foot.
Attach stabilizer.
Use a correctly wound bobbin.
Replace the needle.
Cut the entangled thread and remove it from
the race.
Check the steps for threading the machine
and rethread it correctly.
Adjust the thread tension.
Replace the needle.
Check the method for attaching the spool
cap, then reattach the spool cap.
Clean the race.
Check the steps for threading the machine
and rethread the machine.
Replace the bobbin case, or consult your
authorized dealer.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
Adjust the thread tension.
Solution
Page
B-32
B-34
B-33
B-45
B-46, E-21
B-38
A-15
B-45
B-45
B-45
B-45
B-45
B-46, E-21
E-30
—
B-38
B-42
A-15
B-45
B-38
B-36
B-42
B-42
E-11
B-31
B-45
A-13
B-36, B-38
E-30
B-45
B-38
A-15
B-38
A-15
B-36
E-30