Page 1 User’s Manual TECRA A11/S11 Satellite Pro S500 computers.toshiba-europe.com...
Page 2: Table Of Contents
Special features ......... . .3-6 TOSHIBA Value Added Package ......3-9 Utilities and Applications .
Page 3 TOSHIBA support ........
Page 4 Appendix F Starting the TOSHIBA PC Health Monitor ..... F-2 If a TOSHIBA PC Health Monitor message is displayed..F-2 Cleaning the cooling module .
Page 5 Intel Corporation. Windows, Microsoft and Windows logo are registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. Photo CD is a trademark of Eastman Kodak Company. Memory Stick, Memory Stick PRO, Memory Stick PRO Duo and i.LINK are trademarks or registered trademarks of Sony Corporation.
Page 6 EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected / implemented those options / cables have to provide assurance that the system (PC plus options / cables) still fulfils the required standards.
Page 7: Working Environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility) requirements to be observed for so-called “Residential, commercial and light industry environments”. TOSHIBA do not approve the use of this product in working environments other than the above mentioned “Residential, commercial and light industry environments”.
Page 8 TECRA A11/S11, Satellite Pro S500 Modem warning notice This information is only applicable to models equipped with a built-in modem. Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched Telephone Network (PSTN).
Page 9 For more detailed information about the collection and recycling programmes available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. Disposal of batteries and/or accumulators...
Page 10 ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency.
Page 11: Following Information Is Only For Turkey
The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.
Page 12: Optical Disc Drive Safety Instructions
TECRA A11/S11, Satellite Pro S500 Optical disc drive safety instructions Be sure to check the international precautions at the end of this section. TEAC DVD-ROM drive DV-28S The DVD-ROM drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference.
Page 13 TECRA A11/S11, Satellite Pro S500 TEAC DVD Super Multi with Double Layer Recording DV-W28S The DVD Super Multi drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location.
Page 14 TECRA A11/S11, Satellite Pro S500 Panasonic Communications DVD Super Multi with Double Layer Recording UJ890 The DVD Super Multi drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location.
Page 15 TECRA A11/S11, Satellite Pro S500 HITACHI LG DVD Super Multi with Double Layer Recording GT20N The DVD Super Multi drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location.
Page 16 TECRA A11/S11, Satellite Pro S500 International precautions CAUTION: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT.” To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest “AUTHORIZED service station.”...
Page 17 TECRA A11/S11, Satellite Pro S500 OBS! Apparaten innehåller laserkomponent som avger laserstråining överstigande gränsen för laserklass 1. VAROITUS. Suojakoteloa si saa avata. Laite sisältää laserdiodin, joka lähetää näkymätöntä silmilie vaarallista lasersäteilyä. CAUTION: USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED IN THE OWNER’S MANUAL MAY RESULT IN HAZARDOUS RADIATION EXPOSURE.
Page 18: Preface
TECRA A11/S11, Satellite Pro S500 Preface Congratulations on your purchase of the TECRA A11/S11/Satellite Pro S500 computer. This powerful notebook computer provides excellent expansion capability, includes multimedia functionality, and is designed to provide years of reliable, high-performance computing. This manual tells how to set up and begin using your TECRA A11/S11/Satellite Pro S500 computer.
Page 19 TECRA A11/S11, Satellite Pro S500 Keys The keyboard keys are used in the text to describe many computer operations. A distinctive typeface identifies the key top symbols as they appear on the keyboard. For example, ENTER identifies the ENTER key. Key operation Some operations require you to simultaneously use two or more keys.
Page 20: General Precautions
TECRA A11/S11, Satellite Pro S500 General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer.
Page 21 TECRA A11/S11, Satellite Pro S500 Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. Extreme heat, cold, or humidity. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use.
Page 22: Instruction Manual For Safety And Comfort
TECRA A11/S11, Satellite Pro S500 Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort. Be sure to read it before using the computer. xxii User’s Manual...
Page 23: Equipment Checklist
Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.
Page 24 TOSHIBA ConfigFree™ TOSHIBA HDD Protection TOSHIBA Disc Creator TOSHIBA Face Recognition (Can be used only for Web Camera models) TOSHIBA Web Camera Application (Can be used only for Web Camera models) TOSHIBA Bulletin Board TOSHIBA ReelTime TOSHIBA Service Station TOSHIBA eco Utility...
Page 25 TECRA A11/S11, Satellite Pro S500 Getting Started All users should be sure to read the section Starting up for the first time. Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and productive while using a notebook computer.
Page 26: Connecting The Ac Adaptor
Modes. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
Page 27 TECRA A11/S11, Satellite Pro S500 1. Connect the power cord to the AC adaptor. Figure 1-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 1-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model.
Page 28: Opening The Display
TECRA A11/S11, Satellite Pro S500 Opening the display The display panel can be opened to a wide range of angles for optimal viewing. While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display panel - this will allow the angle of the display panel to be adjusted to provide optimum clarity.
Page 29: Turning On The Power
TECRA A11/S11, Satellite Pro S500 Turning on the power This section describes how to turn on the power - the Power indicator will then indicate the status. Please refer to the Monitoring of power condition section in Chapter 6, Power and Power-Up Modes, for more information.
Page 30: Turning Off The Power
TECRA A11/S11, Satellite Pro S500 Turning off the power The power can be turned off in one of three modes, either Shut Down Mode, Hibernation Mode or Sleep Mode. Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system’s main screen the next time it is turned on.
Page 31 TECRA A11/S11, Satellite Pro S500 Before entering Sleep Mode, be sure to save your data. Do not install or remove a memory module while the computer is in Sleep Mode. The computer or the memory module could be damaged. Do not remove the battery pack while the computer is in Sleep Mode (unless the computer is connected to an AC power source).
Page 32: Hibernation Mode
TECRA A11/S11, Satellite Pro S500 When you turn the power back on, you can continue where you left when you shut down the computer. When the computer is in Sleep Mode, the power indicator will blink orange. If you are operating the computer on battery power, you can lengthen the overall operating time by turning it off into Hibernation Mode - Sleep Mode will consume more power while the computer is off.
Page 33: Starting Hibernation Mode
TECRA A11/S11, Satellite Pro S500 Starting Hibernation Mode You can also enable Hibernation Mode by pressing FN + F4 - please refer to Chapter 5, Keyboard, for further details. To enter Hibernation Mode, follow the steps below. 1. Click Start. 2.
Page 34: System Recovery Options And Restoring The Pre-Installed Software
Creating optical Recovery Media and restoring the pre-installed software from them Restoring the pre-installed software from the Recovery hard disk drive Ordering Recovery Media from TOSHIBA and restoring the pre-installed software from them* * Please note that this service is not free-of-charge.
Page 35: Creating Recovery Media
TECRA A11/S11, Satellite Pro S500 Creating Recovery Media This section describes how to create Recovery Media. Be sure to connect the AC adaptor when you create Recovery Media. Be sure to close all other software programs except the Recovery Media Creator. Do not run software such as screen savers which can put a heavy load on the CPU.
Page 36 When drivers/utilities are installed, you can setup the respective drivers/utilities from the following place. To open the setup files, Click Start -> All Programs -> TOSHIBA -> Applications and Drivers. Restoring the pre-installed software from the Recovery hard disk drive A portion of the total hard disk drive space is configured as a hidden recovery partition.
Page 37 3. A menu will be displayed from which you should follow the on-screen instructions. Ordering Recovery Media from TOSHIBA* You can order Product Recovery Media for your notebook from the TOSHIBA Europe Backup Media Online Shop. * Please note that this service is not free-of-charge. 1. Visit https://backupmedia.toshiba.eu on the Internet.
Page 38 TECRA A11/S11, Satellite Pro S500 1-16 User’s Manual...
Page 39: Chapter 2 The Grand Tour
TECRA A11/S11, Satellite Pro S500 Chapter 2 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to Appendix G, Legal Footnotes.
Page 40 TECRA A11/S11, Satellite Pro S500 Bridge media slot This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card, Memory Stick ® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard™. Refer to the Optional devices section in Chapter 3, Hardware, Utilities and Options.
Page 41: Left Side
TECRA A11/S11, Satellite Pro S500 Left side The following figure shows the computer’s left side. 1. Universal Serial Bus (USB 2.0) port 2. eSATA/USB combo port* 3. Cooling vents 4. ExpressCard slot* 5. Mini DisplayPort* * Provided with some models. Figure 2-2 The left side of the computer Universal Serial Bus One Universal Serial Bus port, which complies to...
Page 42: Right Side
TECRA A11/S11, Satellite Pro S500 ExpressCard slot This slot allows you to install a single ExpressCard device. (Provided with some models.) Keep foreign metal objects, such as screws, staples and paper clips, out of the PC Card slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
Page 43: Back Side
TECRA A11/S11, Satellite Pro S500 Optical disc drive The computer may be configured with a DVD Super Multi drive. (Provided with some models.) Universal Serial Bus Two Universal Serial Bus ports, which comply to (USB 2.0) ports the USB 2.0 standard, are provided on the right hand side of the computer.
Page 44 TECRA A11/S11, Satellite Pro S500 DC IN 15V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries. Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase - using the wrong AC adaptor can cause damage to the computer.
Page 45: Underside
Options. Some models are equipped with a Docking port. Only the TOSHIBA Express Port Replicator can be used with this computer. Do not attempt to use any other Port Replicator. Keep foreign objects out of the docking port. A pin or similar object can damage the computer’s circuitry.
Page 46 TECRA A11/S11, Satellite Pro S500 Memory module slot The memory module slot allows for the installation, replacement and removal of an additional memory module. Refer to the Additional memory module section in Chapter 3, Hardware, Utilities and Options. Battery release latch Slide and hold this latch into its “Unlock”...
Page 47: Front With The Display Open
This section shows the computer with the display panel open. In order to open the display, lift the display panel up and position it at a comfortable viewing angle for you. 1. Wireless LAN and Wireless WAN 9. TOSHIBA Presentation button antennas (not shown)* 10. Volume up/down button 2. Web Camera* 11.
Page 48 Utility. This button changes “On” and “Off” of eco Mode. When eco Mode is “On”, the icon turns green. When eco Mode is “Off”, the icon turns gray. The TOSHIBA eco Utility is not supported under the Windows XP operating system. TOSHIBA...
Page 49 TECRA A11/S11, Satellite Pro S500 Keyboard Your computer may intergrated with two kinds of keyboards: A4 size keyboard which provides the embedded numeric overlay keys, dedicated cursor control overlay keys, and Keys; full size keyboard which provides dedicated numeric keys, dedicated cursor control keys, and Keys.
Page 50: Indicators
TECRA A11/S11, Satellite Pro S500 LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off/On feature as appropriate. For example, when you close the display panel the computer enters Hibernation Mode and shuts itself down and then, when you next open the display, the computer will automatically start up and return you to the application you were...
Page 51 TECRA A11/S11, Satellite Pro S500 Battery The Battery indicator shows the condition of the battery’s charge - green indicates the battery is fully charged, orange indicates the battery is charging, and flashing orange indicates a low battery condition. Please refer to Chapter 6, Power and Power-Up Modes, for more information on this feature.
Page 52: Keyboard Indicators
TECRA A11/S11, Satellite Pro S500 Keyboard indicators A4 size keyboard The following figures show the positions of the CAPS LOCK indicator and the keypad overlay indicators which show the following conditions: When the CAPS LOCK indicator glows, the keyboard will produce capitals when any letter is typed.
Page 53 TECRA A11/S11, Satellite Pro S500 Full size keyboard The following figures show the positions of the CAPS LOCK indicator and the NUM LOCK indicators which show the following conditions: When the CAPS LOCK indicator glows, the keyboard will produce capitals when any letter is typed. When the NUM LOCK indicator glows, the ten key allows you to enter numbers.
Page 54: Optical Disc Drives
Writable discs This section describes the types of writable CD/DVD discs. Check the specifications of your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs. Refer to Chapter 4, Operating Basics.
Page 55 TECRA A11/S11, Satellite Pro S500 DVDs DVD-R, DVD+R, DVD-R (Dual Layer) and DVD+R (Double Layer) discs can be written only once. The recorded data cannot be erased or changed. DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than once. Formats The DVD Super Multi drive (Double Layer) supports the formats CD-ROM, DVD-ROM, DVD-Video, CD-DA, CD-Text, Photo CD™...
Page 56: Ac Adaptor
Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
Page 57: Chapter 3 Hardware, Utilities And Options
Processor The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Start -> All Programs -> TOSHIBA -> Utilities -> PC Diagnostic Tool.
Page 58 TECRA A11/S11, Satellite Pro S500 Memory Memory slots 1 GB, 2 GB or 4 GB memory modules can be installed in the computer’s two memory slots for a maximum of 8,192MB system memory. The actual amount of useable system memory will be less than the installed memory modules.
Page 59 TECRA A11/S11, Satellite Pro S500 Power Battery pack The computer is powered by one rechargeable lithium-ion battery pack. Legal Footnote (Battery Life) For more information regarding Battery Life, please refer to Appendix G, Legal Footnotes. RTC battery The internal RTC battery backs up the Real Time Clock (RTC) and calendar.
Page 60: Optical Disc Drive
TECRA A11/S11, Satellite Pro S500 In this manual, the word “HDD” or “Hard disk drive” also refers to the SSD unless otherwise stated. SSD is a large-capacity storage media which uses Solid-State Memory in place of a magnetic disk of the hard disk. Your computer may equipped with a dedicated SSD slot.
Page 61 You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.
Page 62: Special Features
For more information regarding Wireless LAN, please refer to Appendix G, Legal Footnotes. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.
Page 63 TECRA A11/S11, Satellite Pro S500 HDD automatic This feature automatically cuts off power to the hard disk drive when it is not accessed for a power off specified time, with power being restored when the hard disk drive is next accessed. This can be specified in the Power Options.
Page 64 Basics, for more details. The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged. TOSHIBA HDD Protection cannot be used in models that are equipped with SSD. Hibernation Mode This feature lets you turn off the power to the computer without exiting from your software.
Page 65: Toshiba Value Added Package
TOSHIBA Presentation button The starting application from the button can be changed. TOSHIBA Button Support cannot be used in models that are not equipped with eco button and TOSHIBA Presentation button. TOSHIBA Zooming This utility allows you to enlarge or reduce the...
Page 66: Utilities And Applications
The TOSHIBA Accessibility utility provides support to movement impaired users when they Accessibility need to use the TOSHIBA Hot-key functions. In use, the utility allows you to make the FN key “sticky”, that is you can press it once, release it, and they press one of the “Function”...
Page 67 The user can thus avoid having to enter a password or the like, which makes the login process easier. Toshiba Face Recognition cannot be used in models that do not have a Web Camera installed. TOSHIBA DVD This software is provided for playback of DVD Player Video.
Page 68 TECRA A11/S11, Satellite Pro S500 TOSHIBA ConfigFree TOSHIBA ConfigFree is a suite of utilities that improve the ease and control of communication devices and network connections, help in the identification of communication problems and allow the creation of profiles if you need to switch between different locations and communication networks.
Page 69 (click Start, point to the arrow icon ) and then select Lock from the menu). TOSHIBA Assist: This can be used to open TOSHIBA Assist if it is already installed in your computer. TOSHIBA USB Sleep This utility is able to either enable or disable the and Charge Utility USB Sleep and Charge function.
Page 70 BIOS setup and Infineon TPM Software Professional Package must be configured in order to use TPM. Toshiba Web Camera Application cannot be used in models that do not have a Web Camera installed. Trusted Platform The TPM (Trusted Platform Module) is a security Module (TPM) encryption device for the hard disk drive.
Page 71: Optional Devices
The computer may be equipped with a single ExpressCard slot into which any ExpressCard device that meets industry standards, either manufactured by TOSHIBA or another vendor, can be installed. The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at a theoretical maximum rate of 2.5 Gbps.
Page 72 TECRA A11/S11, Satellite Pro S500 To insert an ExpressCard, follow the steps as detailed below: 1. Press the Dummy card in order to eject the Dummy card partially out of the computer. 2. Grasp the Dummy card and draw it. 3.
Page 73: Removing An Expresscard
TECRA A11/S11, Satellite Pro S500 Removing an ExpressCard To remove an ExpressCard, follow the steps as detailed below. 1. Open the Safely Remove Hardware icon on the Windows Taskbar. 2. Point to ExpressCard and click the left Touch Pad control button. 3.
Page 74: Inserting A Smart Card
TECRA A11/S11, Satellite Pro S500 Inserting a Smart Card The Smart Card slot is located on the right side of the computer. The Windows hot-install feature allows you to insert a Smart Card while the computer is turned on. To install a Smart Card, follow the steps as detailed below: 1.
Page 75: Bridge Media Slot
TECRA A11/S11, Satellite Pro S500 Removing a Smart Card To remove a Smart Card, follow the steps as detailed below: 1. Open the Safely Remove Hardware icon on the Windows Taskbar. Before removing the Smart Card, confirm that the Smart Card is not working with any program or system.
Page 76: Memory Media
TECRA A11/S11, Satellite Pro S500 This Bridge media slot supports the following memory media. Secure Digital (SD) Card (SD memory card, SDHC memory card, miniSD Card, microSD Card) Memory Stick (Memory Stick, Memory Stick PRO, Memory Stick PRO Duo) xD picture card MultiMediaCard (MMC™) Please note that an adaptor is required to use miniSD/microSD Card.
Page 77: Media Care
TECRA A11/S11, Satellite Pro S500 The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. Card Type Capacities 8MB, 16MB, 32MB, 64MB, 128MB, 256MB, 512MB, 1GB, 2GB SDHC 4GB, 8GB, 16GB, 32GB Memory media format New media cards are formatted according to specific standards.
Page 78: Memory Card Care
TECRA A11/S11, Satellite Pro S500 Memory card care Set the write-protect switch to the lock position, if you do not want to record data. Memory cards have a limited lifespan, so it is important to backup important data. Do not write to a card if the battery power is low. Low power could affect writing accuracy.
Page 79: Removing A Memory Media
TECRA A11/S11, Satellite Pro S500 Make sure memory media is oriented properly before you insert it. If you insert the media in wrong direction, you may not be able to remove it. When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
Page 80: Additional Memory Module
The computer will operate in dual channel mode. You can access the inserted memory modules efficiently in dual channel. Use only memory modules approved by TOSHIBA. Do not try to install or remove a memory module under the following conditions.
Page 81: Installing A Memory Module
TECRA A11/S11, Satellite Pro S500 Point to note about memory module error If you install a memory module that is not compatible with the computer, the Power indicator will flashes (on for 0.5 seconds, off for 0.5 seconds) in the following ways;...
Page 82 TECRA A11/S11, Satellite Pro S500 6. Slide your fingernail or a thin object under the cover and lift it off. 1. Memory module cover 2. Screw Figure 3-8 Removing the memory module cover 7. Align the notch of the memory module with that of the memory slot and gently insert the module into the slot at about a 45 degree angle before holding it down until the latches on either side snap into place.
Page 83: Removing A Memory Module
TECRA A11/S11, Satellite Pro S500 The slot A is reserved for the first memory module. Use the slot B for expanded memory. If only one module is installed, use the slot A. When inserting or removing memory modules, use the A and B marked on the computer chassis to determine which slot is A and which is B.
Page 84 TECRA A11/S11, Satellite Pro S500 5. Loosen the one screw securing the memory module cover in place - please note that this screw is attached to the cover in order to prevent it from being lost. 6. Slide your fingernail or a thin object under the cover and lift it off. 7.
Page 85: External Monitor
TECRA A11/S11, Satellite Pro S500 External monitor An external analog monitor can be connected to the external monitor port on the computer. To connect a monitor, follow the steps as detailed below: Connecting the monitor cable 1. Turn the computer’s power off. 2.
Page 86: Mini Displayport
TECRA A11/S11, Satellite Pro S500 Mini DisplayPort With a suitable adapter (such as the “Mini DisplayPort to HDMI adapter” or “Mini DisplayPort to DVI adapter”), this port enables you to connect an external monitor. Connecting the Mini DisplayPort 1. Plug the Mini DisplayPort connector of the adapter into the Mini DisplayPort on your computer.
Page 87: Usb Fdd Kit
TECRA A11/S11, Satellite Pro S500 USB FDD Kit The USB floppy diskette drive accommodates either a 1.44MB or 720KB floppy diskette and connects to one of the computer’s USB ports. 1. USB connector 2. Disk-In-Use Indicator 3. Floppy diskette slot 4.
Page 88 TECRA A11/S11, Satellite Pro S500 Disconnecting the USB floppy diskette drive When you have finished using the USB floppy diskette drive, you can follow the procedures below in order to disconnect it: 1. Wait for the Disk-In-Use Indicator light to go out to make sure all floppy diskette activity has stopped.
Page 89: Disconnecting An Esata Device
TECRA A11/S11, Satellite Pro S500 Disconnecting an eSATA device When you have finished using an eSATA device, you can follow the procedures below in order to disconnect it: 1. Wait for the indicator light of an eSATA device to go out to make sure all activity has stopped.
Page 90: Toshiba Express Port Replicator
TECRA A11/S11, Satellite Pro S500 TOSHIBA Express Port Replicator In addition to the ports available on the computer, the TOSHIBA Express Port Replicator also provides several kinds of ports. The TOSHIBA Express Port Replicator connects directly to the docking interface on the underside of the computer.
Page 91: Optional Accessories
You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: DDR3-1066 A 1 GB, 2 GB or 4 GB memory module...
Page 92 TECRA A11/S11, Satellite Pro S500 3-36 User’s Manual...
Page 93: Chapter 4 Operating Basics
This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. TOSHIBA Dual Pointing Device Some models are equipped with a dual point system: a Touch Pad and an AccuPoint pointing stick.
Page 94: Using The Accupoint
TECRA A11/S11, Satellite Pro S500 You can also tap the Touch Pad to perform functions similar to those of the left button on a standard mouse. Click: Tap once Double-click: Tap twice Drag and drop: Tap to select the item(s) you want to move, leave your finger on the Touch Pad after the second tap and then move the item(s) to their new destination.
Page 95: Using The Fingerprint Sensor
TECRA A11/S11, Satellite Pro S500 Replacing the cap The AccuPoint cap is an expendable item that should be replaced after prolonged use. Spare AccuPoint caps are available from TOSHIBA. 1. To remove the AccuPoint cap, firmly pinch the cap and pull it straight up.
Page 96: Points To Note About The Fingerprint Sensor
TECRA A11/S11, Satellite Pro S500 How to Swipe your Finger Using the following steps when swiping fingers for fingerprint registration or authentication will help to minimize authentication failures: Align the first joint of the finger to the center of the sensor. Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible.
Page 97 TECRA A11/S11, Satellite Pro S500 Do not paste stickers or write on the sensor. Do not touch the sensor with a finger or any other object which may have a build-up of static electricity on it. Observe the following before you place your finger on the sensor whether for fingerprint enrollment/registration or recognition.
Page 98: Fingerprint Utility Limitations
TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free, or that it will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software.
Page 99 Delete the fingerprint data for the currently logged in user 1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA Fingerprint Utility, or double click the utility icon in the Taskbar. 2. Swipe your finger across the fingerprint sensor.
Page 100: Windows Logon Via Fingerprint Authentication
7. Click Close. 8. “Are you sure you want to quit?” is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. Windows Logon via Fingerprint Authentication In place of the usual Windows logon by ID and password, fingerprint authentication also allows logon to Windows.
Page 101 How to Enable Fingerprint boot authentication and Single Sign-On feature It is necessary to first enroll your fingerprint with the TOSHIBA Fingerprint Utility prior to enabling and configuring the boot authentication and Single Sign-On feature. You should check that your fingerprint is enrolled before configuring the settings.
Page 102: Web Camera
10. Click Close. 11. “Are you sure you want to quit?” is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. This modified configuration for fingerprint boot authentication and Single Sign-on feature becomes effective the next time the system is booted up.
Page 103: Using Toshiba Face Recognition
Using TOSHIBA Face Recognition TOSHIBA Face Recognition uses a face verification library to verify the face data of users when they log in to Windows. The user can thus avoid having to enter a password or the like, which makes the login process easier.
Page 104: How To Register The Face Recognition Data
Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.
Page 105: Windows Logon Via Toshiba Face Recognition
How to launch the help file For further information on this utility, please refer to help file. 1. To launch the help file, click Start -> All Programs -> TOSHIBA -> Utilities -> Face Recognition Help. Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition.
Page 106: Using The Optical Disc Drive
8 cm (3.15") CD/DVDs without an adaptor. A Serial ATA interface controller is used for CD/DVD-ROM operation. When the computer is accessing a CD/DVD-ROM, an indicator on the drive glows. Use the TOSHIBA DVD Player application to view DVD-Video discs. Refer also to the Writing CD/DVDs on DVD Super Multi drives section for precautions on writing to CDs/DVDs.
Page 107: Loading Discs
TECRA A11/S11, Satellite Pro S500 Loading discs To load CD/DVDs, follow the steps as detailed below: 1. When the computer’s power is on, press the eject button to open the disc tray slightly. 2. Grasp the disc tray gently and pull until it is fully opened. 1.
Page 108: Removing Discs
TECRA A11/S11, Satellite Pro S500 Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment. Prevent foreign objects from entering the drive. Check the surface of the disc tray, especially the area behind the front edge of the disc tray, to make sure there are no such objects before closing the drive.
Page 109 TECRA A11/S11, Satellite Pro S500 2. The CD/DVD extends slightly over the sides of the disc tray so you can grasp it. Gently lift out the CD/DVD. Figure 4-8 Removing a CD/DVD 3. Push the center of the disc tray to close it. Press gently until it locks into place.
Page 110: Writing Cd/Dvds On Dvd Super Multi Drives
Do not turn off the power to the optical disc drive while the computer is accessing it as this may cause you to lose data. To write data to CD-R/-RW media, use the TOSHIBA Disc Creator feature that is installed on your computer.
Page 111: Before Writing Or Rewriting
TECRA A11/S11, Satellite Pro S500 Before writing or rewriting Based on TOSHIBA’s limited compatibility testing, we suggest the following manufacturers of CD-R, CD-RW, DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer), DVD+RW or DVD-RAM media, however, it must be noted that disc quality can affect write or rewrite success rates.
Page 112 TECRA A11/S11, Satellite Pro S500 DVD Super Multi drive cannot use discs that allow writing faster than 16x speed (DVD-R and DVD+R media), 8x speed (DVD-R (Dual Layer), DVD+RW and DVD+R (Double Layer) media), 6x speed (DVD-RW media), 5x speed (DVD-RAM media). Some types and formats of DVD-R (Dual Layer) and DVD+R (Double Layer) discs may be unreadable.
Page 113: When Writing Or Rewriting
CD/DVD - do not try to write from shared devices such as a server or any other network device. Writing with software other than TOSHIBA Disc Creator has not been confirmed, therefore operation with other software applications cannot be guaranteed.
Page 114: Toshiba Disc Creator
Disc Creator. TOSHIBA Disc Creator cannot record in packet format. You might not be able to use the “Disc Backup” function of TOSHIBA Disc Creator to back up a DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW disc that was made with other software on a different optical media recorder.
Page 115: Media Care
TECRA A11/S11, Satellite Pro S500 TOSHIBA Disc Creator does not support recording to DVD-RAM discs - to achieve this you should use Windows Explorer or another similar utility. When you back up a DVD disc, be sure that the source drive supports...
Page 116: Floppy Diskettes
TECRA A11/S11, Satellite Pro S500 4. Hold the CD or DVD by its outside edge or the edge on the center hole - any fingerprints on the surface of the disc can prevent the drive from properly reading data. 5. Do not expose the CD or DVD to direct sunlight, extreme heat or cold. 6.
Page 117: Sound System
TECRA A11/S11, Satellite Pro S500 Sound System This section describes some of the audio control functions. Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows. To launch the Volume Mixer utility, right click on the speaker icon on the Taskbar, and select Open Volume Mixer from the sub menu.
Page 118: Realtek Hd Audio Manager
TOSHIBA Mic Effect will reduce these echoes generated on your computer. To apply the echo cancellation, follow the steps below.
Page 119: Modem
5. On the Advanced tab, select “2 channel, 16 bit, 48000 Hz (DVD Quality)” in the pull-down menu of the Default Format pane. 6. On the TOSHIBA Mic Effect tab, select the Enable Echo Canceller check box, and click Apply.
Page 120: Properties Menu
TECRA A11/S11, Satellite Pro S500 3. Click the icon with the primary (left) mouse button to display a list of regions that the modem supports, together with a sub-menu which details telephony location information - a check mark will appear next to the currently selected region and telephony location.
Page 121: Dialing Properties
TECRA A11/S11, Satellite Pro S500 Dialing Properties You should select this item in order to display the dialing properties. If you are using the computer in Japan, the Telecommunications Business Law requires that you select Japan region mode. It is illegal to use the modem in Japan with any other selection.
Page 122: Wireless Communications
TECRA A11/S11, Satellite Pro S500 Disconnecting the modular cable To disconnect the modular cable, follow the steps as detailed below: 1. Pinch the lever on the plug in the telephone jack and pull it out from within the connector. 2. Pinch the lever on the plug in the computer’s modem jack and pull it out from within the computer.
Page 123: Bluetooth Wireless Technology
If this occurs, the outsider may illegally access your system, eavesdrop, or cause the loss or destruction of stored data. TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Bluetooth wireless technology...
Page 124 This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/ 2.1+EDR specification. However, TOSHIBA cannot confirm the compatibility between any computing products and/or other electronic devices that use Bluetooth, other than TOSHIBA notebook computers. Release Notes related to the Bluetooth Stack for Windows by TOSHIBA 1.
Page 125: Lan
TECRA A11/S11, Satellite Pro S500 Wireless communication switch You can enable or disable Wireless communication functions, with the on/off switch. No transmissions are sent or received when the switch is off. Slide the switch to the right to turn it on and to the left to turn it off. Wireless communication Indicator The wireless communication indicator shows the status of the computer’s wireless communication functions.
Page 126: Lan Cable Types
TECRA A11/S11, Satellite Pro S500 LAN cable types The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings could cause a malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures.
Page 127: Computer Handling
TECRA A11/S11, Satellite Pro S500 3. Plug the other end of the cable into a LAN hub connector or router. Check with your LAN administrator and hardware or software vendor before using or configuring a network connection. When the computer is exchanging data with the LAN, the LAN Active indicator glows orange.
Page 128: Using The Hard Disk Drive (Hdd) Protection
The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged. TOSHIBA HDD Protection cannot be used in models that are equipped with SSD. 4-36 User’s Manual...
Page 129: Taskbar Icon
TOSHIBA HDD Protection is disabled. TOSHIBA HDD Protection Properties You can change the TOSHIBA HDD Protection settings by using the TOSHIBA HDD Protection Properties window. To open the window, click Start -> All Programs -> TOSHIBA -> Utilities -> HDD Protection Settings.
Page 130: Using The Toshiba Usb Sleep And Charge Utility
Intensely shaking the computer or other subjecting it to strong impacts may cause damage to the computer. Details To open the Details window, click the Setup Detail button in the TOSHIBA HDD Protection Properties window. Detection Level Amplification When the AC adaptor is disconnected or the lid is closed, HDD Detection assumes that the computer will be carried and sets the detection level to the maximum for 10 seconds.
Page 131 TECRA A11/S11, Satellite Pro S500 This function can be used for ports that support the USB Sleep and Charge function (hereinafter called “compatible ports”). Compatible ports are USB ports that have the ( ) symbol icon. You can use the “USB Sleep and Charge function” to charge certain USB-compatible external devices such as mobile phones or portable digital music players.
Page 132: Heat Dispersal
TECRA A11/S11, Satellite Pro S500 Starting the USB Sleep and Charge Utility To start the utility, click Start -> All Programs -> TOSHIBA -> Utilities -> USB Sleep and Charge. Enabling USB Sleep and Charge This utility can be used to enable and disable the USB Sleep and Charge function in groups.
Page 133: Chapter 5 The Keyboard
TECRA A11/S11, Satellite Pro S500 Chapter 5 The Keyboard The computer’s keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer. The number of keys available on your keyboard will depend on which country/region your computer is configured for, with keyboards being available for numerous languages.
Page 134: Function Keys: F1
Soft keys: FN key combinations The FN (function) is unique to TOSHIBA computers and is used in combination with other keys to form soft keys. Soft keys are key combinations that enable, disable or configure specific features.
Page 135: Hot Keys
TECRA A11/S11, Satellite Pro S500 For A4 size keyboard: Press FN + F10 or FN + F11 to access the computer’s integrated keypad. When activated, the keys with grey markings on their bottom edge become either numeric keypad keys (FN + F11) or cursor control keys (FN + F10). Please refer to the Keypad overlay for A4 size keyboard section in this...
Page 136 TECRA A11/S11, Satellite Pro S500 Sleep: Pressing FN + F3 switches the system to Sleep Mode. Hibernate: Pressing FN + F4 switches the system to Hibernation Mode. Output: Pressing FN + F5 changes the active display device. To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device.
Page 137: Windows Special Keys
FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky, that is, you can press it once, release it, and then press an “F Number” key. To start the TOSHIBA Accessibility utility, click Start -> All Programs ->...
Page 138: Keypad Overlay For A4 Size Keyboard
TECRA A11/S11, Satellite Pro S500 Keypad overlay for A4 size keyboard Your computer’s keyboard may not have a separate numeric keypad but includes a numeric keypad overlay which functions like one - this is located in the center of the keyboard with the relevant keys having grey letters at their front edge.
Page 139: Generating Ascii Characters
TECRA A11/S11, Satellite Pro S500 Temporarily using normal keyboard (overlay on) While using the overlay, you can temporarily access the normal keyboard functions without having to turn the overlay off: 1. Hold down FN key and press any other key - this key will operate as if the overlay were off.
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Page 141: Chapter 6 Power And Power-Up Modes
TECRA A11/S11, Satellite Pro S500 Chapter 6 Power and Power-Up Modes The computer’s power resources include the AC adaptor, battery pack and any internal batteries. This chapter provides details on making the most effective use of these resources, and includes information on charging and changing batteries, tips for saving battery power, and information on the different power-up modes.
Page 142: Monitoring Of Power Condition
TECRA A11/S11, Satellite Pro S500 Power conditions continued Power on Power off (no operation) AC adaptor Battery charge is • Operates above low battery • LED: Battery off connected trigger point DC IN off Battery charge is • Operates below low battery •...
Page 143: Battery
TECRA A11/S11, Satellite Pro S500 DC IN indicator Check the DC IN indicator to determine the power status with the AC adaptor connected - the following indicator conditions should be noted: Green Indicates the AC adaptor is connected and is correctly supplying power to the computer.
Page 144 Check system. Then press [F2] key. You can change the Real Time Clock settings by turning the computer on while pressing the F2 key and then release the F2 key when the TOSHIBA Leading Innovation >>> screen appears. Please refer to Chapter 8, Troubleshooting, for further information.
Page 145: Charging The Batteries
TOSHIBA as replacements. The computer’s RTC battery is a Ni-MH battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.
Page 146: Battery Charging Notice
TECRA A11/S11, Satellite Pro S500 Battery charging notice The battery may not begin charging immediately under the following conditions: The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all). To ensure the battery charges to its full capacity, you should charge it at room temperature of between 5°...
Page 147: Maximizing Battery Operating Time
TECRA A11/S11, Satellite Pro S500 Maximizing battery operating time A battery’s usefulness depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on: Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period Hard disk drive power off period...
Page 148: Replacing The Battery Pack
TECRA A11/S11, Satellite Pro S500 4. Connect the AC adaptor to the DC IN 15V jack of the computer, and to a wall outlet that is supplying power. The DC IN indicator should glow green, and the Battery indicator should glow orange to indicate that the battery pack is being charged, however, in the event that DC IN indicator does not glow this indicates that power is not being supplied - check the connections for the AC adaptor and...
Page 149: Installing The Battery Pack
TECRA A11/S11, Satellite Pro S500 6. Slide and hold the battery release latch (2) to disengage the battery pack and then remove it from the computer (3). 1. Battery pack 2. Battery lock 3. Battery release latch Figure 6-1 Releasing the battery pack Installing the battery pack To install a battery pack, follow the steps as detailed below: Do not touch the battery release latch while holding the computer or the...
Page 150: Toshiba Password Utility
User Password To start the utility, point to or click the following items: Start -> All Programs -> TOSHIBA -> Utilities -> Password Utility User authentication may be required to validate user rights when using “TOSHIBA Password Utility” to delete or change passwords etc.
Page 151: Supervisor Password
If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held...
Page 152: Power-Up Modes
TECRA A11/S11, Satellite Pro S500 To enter a password manually, follow the steps as detailed below: 1. Turn on the power as described in Chapter 1, Getting Started. The following message will appear in the screen: Password= 2. Enter the Password. 3.
Page 153: System Automatic Sleep/Hibernation
TECRA A11/S11, Satellite Pro S500 System automatic Sleep/Hibernation This feature automatically turns off the system in Sleep or Hibernation Mode if the computer is not used for a set duration. Refer to the Special features section in Chapter 3, Hardware, Utilities and Options, for an explanation of how to set the duration.
Page 154 TECRA A11/S11, Satellite Pro S500 6-14 User’s Manual...
Page 155: Chapter 7 Hw Setup
Accessing HW Setup To run the HW Setup program, click Start -> All Programs -> TOSHIBA -> Utilities -> HWSetup. HW Setup window The HW Setup window contains a number of tabs (General, Display, Boot Priority, Keyboard, CPU, LAN, SATA and USB) to allow specific functions of the computer to be configured.
Page 156: Power On Display
TECRA A11/S11, Satellite Pro S500 General This window displays the BIOS/EC version and contains two buttons: Default and About. Return all HW Setup values to the factory settings. Default Display the HW Setup version. About Setup This field displays the installed BIOS version, date and EC version. Display This tab lets you customize your computer’s display settings for either the internal display or an external monitor.
Page 157: Boot Priority
TECRA A11/S11, Satellite Pro S500 Boot Priority Boot Priority Options This tab allows you to set the priority for booting the computer. The Boot Priority Options setting window will be displayed as shown below. Click the up and down arrow buttons to adjust the priority. You can override the settings and manually select a boot device by pressing one of the following keys while the computer is booting: Selects the USB floppy diskette drive...
Page 158 TECRA A11/S11, Satellite Pro S500 To change the boot drive, follow the steps below. 1. Hold down F12 and boot the computer. when the TOSHIBA Leading Innovation >>> screen appears, release the F12 key. 2. Use the up and down cursor keys to select the boot device you want and press ENTER.
Page 159 TECRA A11/S11, Satellite Pro S500 This function allows you to set the processor’s operating mode. Dynamic CPU Frequency Mode This option allows you to configure the power saving modes associated with the processor - the following settings are available: The processor’s power consumption and automatic Dynamically clock speed switching functions are enabled - in use Switchable...
Page 160 TECRA A11/S11, Satellite Pro S500 Built-in LAN This feature enables or disables the Built-in LAN. Enables Built-in LAN functions (Default). Enabled Disables Built-in LAN functions. Disabled USB KB/Mouse Legacy Emulation You can use this option to enable or disable USB keyboard/mouse legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB mouse and keyboard - to achieve this you should set the appropriate option(s) to Enabled.
Page 161: Chapter 8 Troubleshooting
TECRA A11/S11, Satellite Pro S500 Chapter 8 Troubleshooting TOSHIBA have designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause. All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.
Page 162: Analyzing The Problem
TECRA A11/S11, Satellite Pro S500 Make sure all optional accessories are configured properly in the computer’s setup program and that all required driver software has been loaded (please refer to the documentation included with the optional accessories for further information on its installation and configuration).
Page 163: Hardware And System Checklist
Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.
Page 164: Self Test
This message remains on the screen for a few seconds. If the self test is successful, the computer tries to load the operating system according to how the Boot Priority option is set within the TOSHIBA HW Setup program. If any of the following conditions are present, the self test has failed: The computer stops and does not proceed to display information or messages except for the TOSHIBA logo.
Page 165: Overheating Power Down
TECRA A11/S11, Satellite Pro S500 Overheating power down If the processor’s temperature reaches an unacceptably high level with either setting, the computer will automatically shuts down to prevent any damage - in this instance all unsaved data in memory will be lost. Problem Procedure Computer shuts down...
Page 166 TECRA A11/S11, Satellite Pro S500 Battery If you suspect a problem with the battery, you should check the status of the DC IN indicator as well as the Battery indicator. Please refer to Chapter 6, Power and Power-Up Modes, for more information on these indicators, together with general battery operation.
Page 167: Real Time Clock
Check system. Then press 2. Release the F2 key when the [F2] key. TOSHIBA Leading Innovation >>> screen appears - the BIOS setup application will load. 3. Set the date in the System Date field. 4. Set the time in the System Time field.
Page 168: Internal Display Panel
Alternatively you may wish to run the TOSHIBA PC Diagnostic Tool to check the general operation of the computer. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.
Page 169: Hard Disk Drive
ROM in the optical disc drive - if so remove it and try to start the computer again. If this has no effect, check the Boot Priority setting within the TOSHIBA HW Setup utility - please refer to the Boot Priority...
Page 170: Dvd Super Multi Drive
TECRA A11/S11, Satellite Pro S500 DVD Super Multi drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive’s disc tray is securely CD/DVD in the drive closed. Press gently until it clicks into place. Open the disc tray and make sure the CD/DVD is properly seated.
Page 171: Sd/Sdhc Card
TECRA A11/S11, Satellite Pro S500 SD/SDHC Card For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure SD/SDHC Card error Remove the SD/SDHC Card from the computer occurs and then reinsert it in order to ensure it is firmly connected.
Page 172: Memory Stick
TECRA A11/S11, Satellite Pro S500 Memory Stick For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure Memory Stick/ Remove the Memory Stick/Memory Stick PRO/ Memory Stick PRO/ Memory Stick PRO Duo from the computer and Memory Stick PRO then reinsert it in order to ensure it is firmly Duo error occurs...
Page 173: Dual Pointing Device
TECRA A11/S11, Satellite Pro S500 MultiMediaCard For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure MultiMediaCard error Remove the MultiMediaCard from the computer occurs and then reinsert it in order to ensure it is firmly connected.
Page 174 TECRA A11/S11, Satellite Pro S500 Problem Procedure Double-tapping In this instance, you should initially try changing (Touch Pad) or the double-click speed setting within the Mouse double-clicking Control utility. (AccuPoint) does not 1. To access this utility, click Start -> Control Panel work ->...
Page 175: Usb Mouse
TECRA A11/S11, Satellite Pro S500 USB mouse Problem Procedure On-screen pointer In this instance the system might be busy - does not respond to Try moving the mouse again after waiting a short mouse operation while. Remove the mouse from the computer and then reconnect it to a free USB port it in order to ensure it is firmly attached.
Page 176: Fingerprint Sensor
USB, you are still able to use a USB mouse and/or USB keyboard by setting the USB KB/Mouse Legacy Emulation option within the TOSHIBA HW Setup utility to Enabled. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.
Page 177: Usb Sleep And Charge Function
Sleep and Charge disabled. function”. Select the “Enable USB Sleep and Charge” check box in the TOSHIBA Sleep and Charge utility to enable this function. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.
Page 178: Esata Device
TECRA A11/S11, Satellite Pro S500 Problem Procedure External devices Some external devices may not work when connected to the connected to a compatible port if the USB Sleep compatible ports do and Charge function is enabled. not work when Reconnect the external device after turning the connected to a computer ON.
Page 179 TECRA A11/S11, Satellite Pro S500 Additional memory module Please also refer to Chapter 3, Hardware, Utilities and Options, for further information on installing and removing memory modules. Problem Procedure If there is a memory In the event the Power indicator flashes when malfunction, the the computer is turned on, you should first check Power indicator will...
Page 180 TECRA A11/S11, Satellite Pro S500 Sound system In addition to the information in this section, please also refer to the documentation supplied with your audio device. Problem Procedure No sound is heard Adjust the volume. To increase the volume click the volume up button, and to decrease it click the volume down button.
Page 181 TECRA A11/S11, Satellite Pro S500 External monitor Please also refer to Chapter 3, Hardware, Utilities and Options, and to the documentation supplied with your monitor for further information. Problem Procedure Monitor does not After confirming that the monitor’s power switch is turn on on, you should check the connections to make sure that the power cord/adaptor is firmly connected to...
Page 182 TECRA A11/S11, Satellite Pro S500 Modem This information is only applicable to models equipped with a built-in modem. Problem Procedure Communication Make sure the computer’s internal modem software can’t settings are correct - please refer to the Phone initialize modem and Modem Options link within the Windows Control Panel.
Page 183: Wireless Lan
TECRA A11/S11, Satellite Pro S500 Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub. Wake-up on LAN Make sure the AC adaptor is connected. does not work The Wake-up on LAN function consumes power even when the system is off.
Page 184: Toshiba Support
- they are your best resource for current information and support. Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the location listed in the enclosed warranty booklet or visit www.toshiba-europe.com on the Internet.
Page 185: Appendix A Specifications
TECRA A11/S11, Satellite Pro S500 Appendix A Specifications This appendix summarizes the computer’s technical specifications. Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5°C (41°F) to 35°C (95°F) 20% to 80% (noncondensing) Non-operating -20°C (-4°F) to 65°C (149°F) 10% to 90% (noncondensing) Wet-bulb 26°C maximum...
Page 186 TECRA A11/S11, Satellite Pro S500 Built-in Modem This information is only applicable to models equipped with a built-in modem. Network control unit (NCU) Type of NCU Type of line Telephone line (analog only) Type of dialing Pulse Tone Control command AT commands EIA-578 commands Monitor function...
Page 187: Display Controller And Video Mode
TECRA A11/S11, Satellite Pro S500 Appendix B Display Controller and Video mode Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off. Due to the display panel’s increased resolution, lines may appear broken in when displaying images in full-screen text mode.
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Page 189: Wireless Lan
TECRA A11/S11, Satellite Pro S500 Appendix C Wireless LAN This appendix is intended to help you get your Wireless LAN network up and running, with a minimum of parameters. Card Specifications Form Factor PCI Express Mini Card IEEE 802.11 Standard for Wireless LANs Compatibility Wi-Fi (Wireless Fidelity) certified by the Wi-Fi Alliance.
Page 190: Radio Characteristics
Subject to the radio regulations that apply in the countries/regions, your Wireless LAN module may support a different set of 5 GHz/2.4 GHz channels. Consult your Authorized Wireless LAN or TOSHIBA Sales office for information about the radio regulations that apply in the countries/regions.
Page 191 TECRA A11/S11, Satellite Pro S500 2.4GHz Band Channels Sets (Wireless IEEE 802.11 Revision b, g and n) Frequency Range 2400-2483.5 MHz Channel ID 2412 2417 2422 2427 2432 2437 2442 2447 2452 2457* 2462 2467* 2472* *1 Factory-set default channels *2 The band width and the channel which can be used depends on the installed wireless LAN module.
Page 192 TECRA A11/S11, Satellite Pro S500 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n) Frequency Range 5150-5850 MHz Channel ID 5170* 5180* 5190* 5200* 5210* 5220* 5230* 5240* 5260* 5280* 5300* 5320* 5500* 5520* 5540* 5560* 5580* 5600* 5620* 5640* 5660*...
Page 193 TECRA A11/S11, Satellite Pro S500 *2 The channel which can be used depends on the installed wireless LAN module. And the approved channels on using are different at each country or region. Check if these channels can be used in your country/region.
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Page 195: Appendix D Bluetooth Wireless Technology Interoperability
Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special interest Group. When you use Bluetooth Adaptor from TOSHIBA close to 2.4 GHz Wireless LAN devices, Bluetooth transmissions might slow down or cause errors. If you detect certain interference while you use Bluetooth Adaptor from TOSHIBA, always change the frequency, move your computer to the area outside of the interference range of 2.4 GHz...
Page 196: Bluetooth Wireless Technology And Your Health
Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Page 197 The radiated output power of the Bluetooth Adaptor from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Adaptor from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 198: Using Bluetooth Adaptor From Toshiba Equipment In Japan
3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. User’s Manual...
Page 199: Device Authorization
(3) 1: The interference range of this equipment is less than 10 m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 3. TOSHIBA Direct PC Monday - Friday : 10:00-17:00 Toll Free Tel : 0120-15-1048...
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Page 201: Ac Power Cord And Connectors
TECRA A11/S11, Satellite Pro S500 Appendix E AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Length: Minimum 1.7 meters...
Page 202 TECRA A11/S11, Satellite Pro S500 In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV-F. For the United States and Canada, two pin plug configuration must be a 2-15P (250V) or 1-15P (125V) and three pin plug configuration must be 6-15P (250V) or 5-15P (125V) as designated in the U.S.
Page 203: Toshiba Pc Health Monitor
Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD.
Page 204: Starting The Toshiba Pc Health Monitor
Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods: Click Start -> All Programs -> TOSHIBA -> Utilities -> PC Health Monitor. Click the icon ( ) in the notification area, then click the “Enable PC Health Monitor...”...
Page 205: Cleaning The Cooling Module
TECRA A11/S11, Satellite Pro S500 Cleaning the cooling module This section explains how to clean the cooling module. If you use the computer for a long period, the inside of the computer may become hot. Always allow the computer to cool to room temperature before you clean the cooling module.
Page 206 TECRA A11/S11, Satellite Pro S500 6. Lift the plastic film and clean the cooling module using a vacuum cleaner or other cleaning tool. Do not use a ball pen, cotton swap or similar to remove dust. If these touch the inside of the computer, it could be damaged or become clogged, leading to further problems.
Page 207: Appendix G Legal Footnotes
TECRA A11/S11, Satellite Pro S500 Appendix G Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. Non-applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series. Therefore, please be aware...
Page 208: Battery Life
Published battery life numbers are achieved on select models and configurations tested by Toshiba at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.
Page 209: Copy Protection
TECRA A11/S11, Satellite Pro S500 Hard Disk Drive (HDD) Capacity 1 Gigabyte (GB) means 10 = 1,000,000,000 bytes using powers of 10. The computer operating system, however, reports storage capacity using powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity.
Page 210 TECRA A11/S11, Satellite Pro S500 User’s Manual...
Page 211: If Your Computer Is Stolen
What is your address, phone, and fax number? To register the theft on paper, please follow these procedures: Fill in the TOSHIBA Theft Registration form (or a copy of it) below. Attach a copy of your receipt showing where your computer was purchased.
Page 212 TECRA A11/S11, Satellite Pro S500 TOSHIBA Theft Registration Send to: TOSHIBA Europe GmbH Technical Service and Support Leibnizstr. 2 93055 Regensburg Germany Fax number: +49 (0) 941 7807 921 Country stolen: Machine type: (e.g. Tecra A11) Model number: (e.g. PCBA1E) Serial number: (e.g.
Page 213: Glossary
TECRA A11/S11, Satellite Pro S500 Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ACPI: Advanced Configuration and Power Interface AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: basic input/output system bps: bits per second CD: compact disc...
Page 214 TECRA A11/S11, Satellite Pro S500 GB: gigabyte HDD: hard disk drive IDE: integrated drive electronics IEEE: Institute of Electrical and Electronics Engineers IMSM: Intel Matrix Storage Manager I/O: input/output IRQ: interrupt request KB: kilobyte LAN: local area network LCD: liquid crystal display LED: light emitting diode MB: megabyte MMC: multi media card...
Page 215 TECRA A11/S11, Satellite Pro S500 AccuPoint: A pointing device integrated into the TOSHIBA computer keyboard. adaptor: A device that provides a compatible connection between two units. For example, the computer’s internal display adapter receives information from the software and translates it into images on the screen.
Page 216 TECRA A11/S11, Satellite Pro S500 Bluetooth: A short-range radio technology designed to simplify wireless communication among computers, communication devices and the Internet. board: A circuit board. An internal card containing electronic components, called chips, which perform a specific function or increase the capabilities of the system.
Page 217 TECRA A11/S11, Satellite Pro S500 chip: A small semiconductor containing computer logic and circuitry for processing, memory, input/output functions and controlling other chips. click: To press and release the pointing device’s primary button without moving the pointing device. In the Windows operating system, this refers to the pointing device’s left button, unless otherwise stated.
Page 218 TECRA A11/S11, Satellite Pro S500 data: Information that is factual, measurable or statistical that a computer can process, store, or retrieve. data bits: A data communications parameter controlling the number of bits (binary digits) used to make up a byte. If data bits = 7 the computer can generate 128 unique characters.
Page 219 TECRA A11/S11, Satellite Pro S500 DVD-RAM: A Digital Versatile Disc-Random Access Memory is a high- capacity, high performance disc that lets you store large volumes of data. The DVD-ROM drive uses a laser to read data from the disc. DVD-ROM: A Digital Versatile Disc-Read Only Memory is a high capacity, high performance disc suitable for play back of video and other high- density files.
Page 220 FN, can be used to set system parameters, such as speaker volume. HW Setup: A TOSHIBA utility that lets you set the parameters for various hardware components. icon: A small graphic image displayed on the screen or in the indicator panel.
Page 221 TECRA A11/S11, Satellite Pro S500 input: The data or instructions you provide to a computer, communication device or other peripheral device from the keyboard or external or internal storage devices. The data sent (or output) by the sending computer is input for the receiving computer. instruction: Statements or commands that specify how to perform a particular task.
Page 222 TECRA A11/S11, Satellite Pro S500 Liquid Crystal Display (LCD): Liquid crystal sealed between two sheets of glass coated with transparent conducting material. The viewing-side coating is etched into character forming segments with leads that extend to the edge of the glass. Applying a voltage between the glass sheets alters the brightness of the liquid crystal.
Page 223 TECRA A11/S11, Satellite Pro S500 non-system disk: A disk for storing programs and data that cannot be used to start the computer. Compare system disk. nonvolatile memory: Memory that is capable of permanently storing information. Turning the computer’s power off does not alter data stored in nonvolatile memory.
Page 224 The electrical connection through which the computer sends and receives data to and from devices or other computers. Power Saver: A TOSHIBA utility that lets you set the parameters for various power-saving functions. program: A set of instructions a computer can execute that enables it to achieve a desired result.
Page 225 TECRA A11/S11, Satellite Pro S500 Read Only Memory (ROM): Non-volatile memory that can be read but not written to. Non-volatile here means that information in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer’s BIOS, which is essential instructions the computer reads when you start it up.
Page 226 TECRA A11/S11, Satellite Pro S500 Touch Pad: A pointing device integrated into the TOSHIBA computer palm rest. USB: Universal Serial Bus. This serial interface lets you communicate with several devices connected in a chain to a single port on the computer.
Page 227 4-1 replacing, 6-8 DVD Super Multi drive Bluetooth, 3-6, 4-31 problems, 8-10 Bluetooth Stack for Windows by writing, 4-18 Toshiba, 3-11 DVD-ROM drive problems, 8-23 using, 4-14 Boot Priority, 7-3 Bridge media slot, 2-2, 3-19 indicator, 2-13 eco button, 3-6...
Page 228 8-16 TOSHIBA Zooming Utility (enlarge), using, 4-3 Floppy diskette care, 4-24 TOSHIBA Zooming Utility (reduce), FN + 1 (TOSHIBA Zooming Utility reduce), Touch Pad, 5-4 FN + 2 (TOSHIBA Zooming Utility enlarge), Wireless, 5-4 Zoom, 5-5 FN + Enter, 5-3...
Page 229 MultiMediaCard, 3-20 Self test, 8-4 inserting, 3-22 Smart Card, 8-11 problems, 8-13 Sound system, 8-20 removing, 3-23 System start-up, 8-4 TOSHIBA support, 8-24 Touch Pad, 8-13 Password USB device, 8-16 power on, 3-7 USB mouse, 8-15 problems, 8-7 Wireless LAN, 8-23...
Page 230 TECRA A11/S11, Satellite Pro S500 TOSHIBA HDD/SSD Alert Utility, 3-12 TOSHIBA Mic Effect, 3-12 Recovery hard disk drive, 1-12, 1-14 TOSHIBA PC Diagnostic Tool, 3-9 Recovery Media, 1-14 TOSHIBA Presentation button, 3-6 Restarting the computer, 1-11 TOSHIBA Service Station, 3-13...

This manual is also suitable for:

Satellite pro s500 Tecra a11 Tecra s11

Toshiba PTSE0U-02P00M User Manual

User's Manual

Chapter 1 Getting Started

Chapter 2 The Grand Tour

Chapter 3 Hardware, Utilities and Options

Chapter 4 Operating Basics

Chapter 5 The Keyboard

Chapter 6 Power and Power-Up Modes

Chapter 7 HW Setup

Chapter 8 Troubleshooting

Appendix A Specifications

Appendix B Display Controller and Video Mode

Appendix C Wireless LAN

Appendix D Bluetooth Wireless Technology Interoperability

Appendix E AC Power Cord and Connectors

Appendix F TOSHIBA PC Health Monitor

Appendix G Legal Footnotes

Appendix H if Your Computer Is Stolen

Memory Stick/Moving the Computer

Quick Links

Chapters

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Summary of Contents for Toshiba PTSE0U-02P00M