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Error Messages
Error Message Unable to load SofToken II library. Please make sure that SofToken II
is installed correctly.
For OTP Databases Using RSA SecurID Version 2.5
Error Message Error getting password from RSA SecurID Software Token.
Error Message Unable to load RSA library. Please make sure that RSA SecurID Software
Token is installed correctly.
Error Message Unable to open RSA Token service.
EAP-SIM Authentication Error Messages
This section lists error messages that may occur during EAP-SIM authentication.
Error Message Client_handleResponseIdentity error.
Cisco Aironet 340, 350, and CB20A Wireless LAN Client Adapters Installation and Configuration Guide for Windows
10-28
Explanation
An error occurred with the SofToken II program.
Recommended Action
Make sure that SofToken II is installed correctly.
An error occurred while attempting to obtain the user password from the RSA SecurID
Explanation
program.
Run the RSA SecurID program to make sure that the user is set up properly.
Recommended Action
Explanation
An error occurred with the RSA SecurID program.
Make sure that RSA SecurID is installed correctly.
Recommended Action
An error occurred with the RSA SecurID program.
Explanation
Make sure that RSA SecurID is installed correctly.
Recommended Action
Explanation
When asked to perform an authentication, the EAP-SIM supplicant encountered an error
retrieving your network username from the SIM card. This error may occur if an invalid SIM card
(such as one intended for mobile phone use) is inserted in the card reader or if Windows encounters
a processing error.
The eight-digit hexadecimal error code in the message may assist technical support in
Note
troubleshooting your problem.
Make sure that you have a valid SIM card that was provided to you for wireless
Recommended Action
network access and that it is inserted properly. If the problem occurs several times in a row, reboot
your computer.
Chapter 10
Troubleshooting
OL-1394-07
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Table of Contents
Troubleshooting
