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Cisco 7912G - IP Phone VoIP Administration Manual
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Cisco 7912G - IP Phone VoIP Administration Manual

For cisco callmanager 3.3
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Cisco IP Phone Administration Guide
for Cisco CallManager 3.3
Cisco IP Phones 7902G, 7905G, and 7912G
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Text Part Number: OL-6313-01

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Summary of Contents for Cisco 7912G - IP Phone VoIP

  • Page 1 Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Understanding the Cisco IP Phone 7902G Understanding the Cisco IP Phone Models 7905G/7912G What Networking Protocols Are Used? What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? Feature Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 4 Using the Access Port Providing Power to the Cisco IP Phone Power Source Design 2-10 Redundancy Feature 2-11 Connecting a Handset to a Cisco IP Phone 2-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 5 Accessing Network Configuration Settings through a Phone’s Web Page Verifying Network Settings Modifying DHCP Settings Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 6 How Users Get Copies of Cisco IP Phone Manuals How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 7 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 8 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii OL-6313-01...
  • Page 9 Contents Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network Port Pinouts N D E X Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 10 Contents Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 11: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.

  • Page 12: Objectives

    Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices.

  • Page 13: Related Documentation

    • Cisco CallManager Serviceability System Guide Bulk Administration Tool User Guide • Cisco IP Phones Services and Features • Cisco CallManager Features and Services Guide Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiii OL-6313-01...

  • Page 14: Obtaining Documentation

    Preface Obtaining Documentation Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly.

  • Page 15: Obtaining Technical Assistance

    Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 16: Technical Assistance Center

    In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 17: Obtaining Additional Publications And Information

    Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.ciscopress.com Packet magazine is the Cisco quarterly publication that provides the latest •...

  • Page 18: Document Conventions

    Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xviii OL-6313-01...
  • Page 19 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 20 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 21 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 22 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xxii OL-6313-01...
  • Page 23 Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xxiii OL-6313-01...
  • Page 24 Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xxiv OL-6313-01...

  • Page 25: Chapter 1 An Overview Of The Cisco Ip Phone

    Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might Caution cause interference with the speakerphone on your Cisco IP Phone.

  • Page 26: Understanding The Cisco Ip Phone 7902G

    The main components of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 27 Hold button Places an active call on hold, resumes a held call, or switches between an active call and a held call—depending on the line state. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 28: Understanding The Cisco Ip Phone Models 7905G/7912G

    They also are suitable for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. The main components of the Cisco IP Phone models 7905G/7912G are shown in Figure 1-2.
  • Page 29 LCD screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle). Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 30 (depending on your voice messaging system). Footstand Allows the phone to stand at a convenient angle on a desk or table. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 31: What Networking Protocols Are Used

    DHCP custom option 150. With parameters. this method, you configure the TFTP server IP address as the option value. For additional supported DCHP configurations, see Cisco CallManager System Guide. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 32 Cisco IP Phones receive and (UDP) protocol for delivery of data packets. process UDP messages. Related Topics Modifying DHCP Settings, page 4-9 • Configuring IP Settings, page 4-15 • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 33 Like other network devices, you must configure the Cisco IP Phones to prepare them to access Cisco CallManager and the rest of the IP network. Using DHCP, you have fewer settings to modify, but you can choose to assign a static IP if your network requires it.

  • Page 34: Configuring Telephony Features

    Corporate Directory” section on page 5-7. Because the Cisco IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you in troubleshooting any problems users might encounter when using their IP phones. See Chapter 6, “Troubleshooting the Cisco IP Phone”...

  • Page 35: Configuring Network Features Using The Cisco Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco IP Phone documentation.

  • Page 36: 7902G/7905G/7912G

    Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Related Topic Providing Information to Users Via a Web Site, page 5-9 • Understanding the Requirements for Installing and...
  • Page 37 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information...
  • Page 38 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information...
  • Page 39 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information Configure Cisco IP Phone services.
  • Page 40 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-16 OL-6313-01...

  • Page 41: Chapter 2 Preparing To Install The Cisco Ip Phone On Your Network

    Preparing to Install the Cisco IP Phone on Your Network Cisco IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony components, including Cisco CallManager.

  • Page 42: Understanding How The Cisco Ip Phone Interacts With Cisco Callmanager

    Cisco CallManager Administration Guide and Cisco CallManager System Guide. If the Cisco IP Phone model that you want to configure does not appear in the Note Phone Type drop-down list in Cisco CallManager, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33...

  • Page 43: Understanding How The Cisco Ip Phone Interacts With The Cisco Catalyst Family Of Switches

    Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches The Cisco IP Phone 7912G has an internal Ethernet switch, enabling it to switch incoming traffic to the phone, the access port, or to the network port (see the “Connecting to the Network”...

  • Page 44: Understanding The Phone Startup Process

    • Obtaining Power from the Switch You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the modules that provides power to the phone (WS-X6348-RJ45V). See the “Providing Power to the Cisco IP Phone” section on page 2-9 for details.

  • Page 45: Loading The Stored Phone Image

    • Obtaining an IP Address If the Cisco IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

  • Page 46: Accessing Tftp Server

    In addition to assigning an IP address, the DHCP server directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

  • Page 47: Contacting Cisco Callmanager

    MAC address. If a phone cannot find this profile file, it requests the profile file ffdefault.cfg for the Cisco IP Phone 7902G, the profile file lddefault.cfg for the Cisco IP Phone 7905G, or the profile file gkdefault.cfg for the Cisco IP Phone 7912G. For more information about profile files, see Appendix A, “Additional...

  • Page 48: Guidelines For Configuring Ports On The Cisco Ip Phone Models 7902G/7905G/7912G

    Category 5 for 100 Mbps connections. On both the network port and access port, use full-duplex mode to avoid collisions. See Figure 3-1 for the connection ports available on the back of the Cisco IP Phone models 7902G/7905G. See Figure 3-2...

  • Page 49: Using The Access Port

    Connecting the Cisco IP Phone to the Network, page 3-4 Providing Power to the Cisco IP Phone You can power a Cisco IP Phone from an external power supply, from a switch port, or from a power source between the phone and the switch.

  • Page 50: Power Source Design

    Connecting to the Network, page 2-8 • • Understanding Interactions with Other Cisco IP Telephony Products, page 2-1 • Providing Power to the Cisco IP Phone, page 2-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-10 OL-6313-01...

  • Page 51: Redundancy Feature

    Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Redundancy Feature For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco IP Phone can share the power load being used from the inline power and external power source.

  • Page 52: Adding Phones To The Cisco Callmanager Database

    With auto-registration enabled, Cisco CallManager begins the automatic startup process to obtain a directory number as soon as you connect the Cisco IP Phone to the network. During auto-registration, Cisco CallManager automatically assigns the next available sequential directory number to the phone.
  • Page 53 Related Topics • Adding Phones Manually, page 2-14 Using the Bulk Administration Tool, page 2-17 • • Configuring Telephony Features Using Cisco CallManager Administration, page 5-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-13 OL-6313-01...

  • Page 54: Adding Phones Manually

    Adding Phones to the Cisco CallManager Database Adding Phones Manually If you want to assign specific directory numbers to a specific Cisco IP Phone without using auto-registration, you can manually add each phone to the Cisco CallManager database or use the Bulk Administration Tool (BAT).

  • Page 55: Assigning Static Ip Addresses

    Log in to the Cisco CallManager Administration application. Step 1 Step 2 From the menu bar, choose Device > Add a New Device. The Add a New Device window appears. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-15 OL-6313-01...
  • Page 56 Adding Phones Manually Using DHCP, page 2-14 • • Using the Bulk Administration Tool, page 2-17 Configuring Telephony Features Using Cisco CallManager Administration, • page 5-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-16 OL-6313-01...

  • Page 57: Using The Bulk Administration Tool

    BAT in your network. Related Topics Using Auto-Registration, page 2-12 • • Adding Phones Manually, page 2-14 Configuring Telephony Features Using Cisco CallManager Administration, • page 5-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-17 OL-6313-01...
  • Page 58 Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 2-18 OL-6313-01...

  • Page 59: Installing The Cisco Ip Phone

    Configuring Startup Network Settings, page 3-10 Note For each Cisco IP phone that you install in your network, you must first make some critical decisions about how to configure the phone in your network. You can then safely install the phone and verify its functionality. For information on preparing to install, see Chapter 2, “Preparing to Install the Cisco IP Phone on...

  • Page 60: Network Requirements

    “Adding Users to Cisco CallManager” section on page 5-7 for details. If the Cisco IP Phone model that you want to configure does not appear in the Note Phone Type drop-down list in Cisco CallManager, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33...

  • Page 61: Safety

    (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 62: Connecting The Cisco Ip Phone To The Network

    The plug-socket combination must be accessible at all times because it serves Warning as the main disconnecting device. Connecting the Cisco IP Phone to the Network You must connect the Cisco IP Phone to the network and to a power source before using it. See Figure 3-1 Figure 3-2 for graphical overviews of the procedures that follow.
  • Page 63 Connecting the Cisco IP Phone to the Network Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the access port on the Cisco IP Phone 7912G (optional). See the “Connecting to the Network”...
  • Page 64 Ethernet connection.) Handset port Power cable with wall AC plug. Provided if your phone uses external power. DC adapter port (DC48V) Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 65 DC adapter port (DC48V) 100BASE-T) Access port (10BASE-T, Power supply with DC connector 100BASE-T) (if included) Handset port Power cable with AC wall socket plug (if included) Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 66: Mounting The Phone To The Wall

    Cisco IP Phone wall mount kit. (A wall mount kit must be ordered separately from the phone.) If you attach the Cisco IP Phone to the wall...

  • Page 67: Verifying The Phone Startup Process

    Hang the phone on the wall. Step 4 Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. Cisco IP Phone 7902G The phone uses a combination of the three LEDs (handset, Hold, and Menu buttons) to indicate the phone startup process.

  • Page 68: Configuring Startup Network Settings

    “Resolving Startup Problems” section on page 6-12. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco IP Phone after installing the phone on the network: IP address • •...

  • Page 69: Configuring Methods

    C H A P T E R Configuring Network Settings on the Cisco IP Phone Because the Cisco IP Phone is a network device, it includes many configurable network settings, which you might need to modify before the phone is accessible and functional for your users.

  • Page 70: Accessing Network Configuration Settings From A Cisco Ip Phone

    The unlocked padlock icon, shown below, appears in the margins of this chapter to indicate procedures that require you to unlock settings before modifying them. On the Cisco IP Phone 7902G, network settings are not locked on the phone itself Note because these settings are accessed through the Phone Configuration web page or the Interactive Voice Response (IVR) system.

  • Page 71: Accessing Network Configuration Settings Through A Phone's Web Page

    Apply will not be available. For more information about the UIPassword parameter, see Table A-4 on page A-21. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 72: Verifying Network Settings

    Select Network Configuration to review network configuration information. Select Network Statistics to view network statistics. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...
  • Page 73 Address” section on page 4-15. Subnet Mask Indicates the subnet mask used by the See the “Assigning a Subnet phone. Mask” section on page 4-19. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 74 Used only if the phone does not receive an auxiliary VLAN from the switch. The Administrative VLAN is ignored if an auxiliary VLAN is obtained from the switch. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 75 CDP allows the phone to be discovered by CiscoWorks2000, refer to the the CiscoWorks2000 network documentation available at management system. this URL: http://www.cisco.com/ univercd/cc/td/doc/product/ rtrmgmt/cw2000/index.htm See the “Configuring CDP” section on page 4-32 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 76 Settings” section on page 4-9. DHCP Address Released Allows the IP-address assigned by DHCP See the “Releasing a DHCP to be released. Address” section on page 4-13. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 77: Modifying Dhcp Settings

    DHCP and releasing a DHCP-assigned IP address in the following topics: Enabling DHCP, page 4-10 • • Disabling DHCP, page 4-11 Releasing a DHCP Address, page 4-13 • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 78: Enabling Dhcp

    Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Enabling DHCP Cisco IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled. Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Open the Phone Configuration web page.

  • Page 79: Disabling Dhcp

    IP addresses to Cisco IP phones. Note Procedures involved in configuring IP settings or TFTP options cannot be completed when DHCP is enabled in your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-11 OL-6313-01...
  • Page 80 To disable DHCP, enter 0 in the DHCP field and click Apply. Step 3 On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...
  • Page 81 When moving the phone to a new network segment, you should first release the DHCP address. You cannot perform this procedure from the Phone Configuration web page. Instead, you must use the IVR system (for the Cisco IP Phone 7902G) or the phone’s Network Configuration Screen (for the Cisco IP Phone models 7902G/7912G).
  • Page 82 Power cycle the phone, which enables all default settings, including enabling • DHCP. Related Topics • Enabling DHCP, page 4-10 Disabling DHCP, page 4-11 • Configuring IP Settings, page 4-15 • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-14 OL-6313-01...

  • Page 83: Configuring Ip Settings

    0 to 255 separated by periods. Before you can assign an IP address, you must disable DHCP. For instructions, see the “Disabling DHCP” section on page 4-11. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-15 OL-6313-01...
  • Page 84 To set the IP address, enter an address in the StaticIP field and click Apply. Step 3 On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 85: Assigning A Default Router

    Step 9 Assigning a Default Router If you manually assign an IP address to the Cisco IP Phone, you must indicate the default router to be used. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs.
  • Page 86 Step 3 To set the route address, enter an address in the StaticRoute field and click Apply. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 87: Assigning A Subnet Mask

    To set the subnet mask, enter an address in the StaticNetMask field and click Step 3 Apply. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 88: Assigning A Domain Name

    DNS is a hierarchical name for TCP/IP host computers that provides standard naming conventions. Before assigning a domain name, verify that you have a DNS in your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-20 OL-6313-01...
  • Page 89 To set the domain name, enter a domain name in the Domain field and click Step 3 Apply. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 90: Assigning Dns Servers

    Press Save. Assigning DNS Servers The DNS setting on the Cisco IP Phone allows users to specify remote computers by host names, which are character strings with some mnemonic value, rather than by using IP addresses, which are simply strings of numbers.
  • Page 91 To set DNS Server2, in the DNSServer2 field enter an address and click Apply. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 92: Modifying Vlan Settings

    Press Save. Step 12 Modifying VLAN Settings You can change the administrative VLAN used by the Cisco IP Phone and, on the Cisco IP Phone models 7905G/7912, you can disable or enable VLAN manually. This section covers the following topics: Configuring VLAN Settings, page 4-25 •...

  • Page 93: Configuring Vlan Settings

    For more information about this field, see the VLANSetting parameter in Table A-1 on page A-12. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G”...

  • Page 94: Disabling Vlan

    Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress Press Enter. The Phone Configuration web page appears. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-26 OL-6313-01...
  • Page 95 Scroll to VLAN Enabled. If VLAN is enabled, the option appears as VLAN Enabled YES Step 6 Press the No softkey to disable VLAN. Press Save. Step 7 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-27 OL-6313-01...

  • Page 96: Configuring Tftp Options

    Configuring TFTP Options Configuring TFTP Options If you do not use DHCP to direct the Cisco IP Phone to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. On the Cisco IP Phone 7902G, you can manually enable or disable TFTP.
  • Page 97 Use the << softkey to correct any mistakes. Step 8 Press Validat. Scroll to TFTP Server 2 to add a backup TFTP server. Step 9 Step 10 Press Save. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-29 OL-6313-01...

  • Page 98: Enabling An Alternate Tftp Server

    * key on the keypad to enter periods. Press Validat. Step 10 Scroll to TFTP Server 2 to add a backup TFTP server. Step 11 Press Save. Step 12 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-30 OL-6313-01...

  • Page 99: Assigning A Backup Tftp Server

    * key on the keypad to enter periods. Use the << softkey to correct any mistakes. Press the Validat softkey. Step 8 Press Save. Step 9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-31 OL-6313-01...

  • Page 100: Configuring Cdp

    Configuring Network Settings on the Cisco IP Phone Configuring CDP Configuring CDP You can disable or enable Cisco Discovery Protocol (CDP). CDP allows the phone to be discovered by the CiscoWorks2000 network management system. For more information about CiscoWorks2000, refer to the documentation available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm...
  • Page 101 Scroll to CDP Enabled. If CDP is enabled, the option appears as CDP Enabled Yes Step 6 Press the No softkey to disable CDP. Press Save. Step 7 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-33 OL-6313-01...
  • Page 102 Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring CDP Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 4-34 OL-6313-01...

  • Page 103: Chapter 5 Configuring Users, Features, And Services

    Cisco CallManager, you must then configure directory numbers, assign users, configure features and services. Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application. This chapter provides overview of many of the configuration procedures.

  • Page 104: Configuring Telephony Features Using Cisco Callmanager Administration

    5-2. Note If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list in the Cisco CallManager Administration application, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33...
  • Page 105 Click the device name that you want to • configure. In the Directory Numbers list, click the • line to configure. Select the directory number to assign a • call pickup group. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 106 From the Cisco CallManager Administration then conference in other participants application, choose Service > Media Resource one at a time. > Conference Bridge to configure a device to support conferences. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 107 Places an active call on hold This feature requires no configuration, unless you want to use music on hold. See “Music-on-Hold” in this table for information. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 108 Service > Conference Bridge to configure Meet-Me parameters. Music-on- Plays music while callers are on hold Refer to Cisco CallManager Features and hold Services Guide for music on hold configuration procedures. Quality Allows users to use the QRT softkey...

  • Page 109: Adding Users To Cisco Callmanager

    Create their own personal directories Set up their own speed dial and call forwarding numbers • To set up these features, you must first add users to Cisco CallManager, using either of the following methods: • To add users individually, use the Cisco CallManager Administration application and select User >Add a New User.

  • Page 110: Setting Up Services

    Cisco CallManager with Microsoft Active Directory and Netscape Directory Server. After the LDAP directory configuration completes, users can use the Directories menu on the Cisco IP Phone models 7905G/ 7912G to look up users in the corporate directory. Setting Up Services The Menu button on the Cisco IP Phone gives users access to Cisco IP Phone services.

  • Page 111: Providing Information To Users Via A Web Site

    Providing Information to Users Via a Web Site If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 112: How Users Subscribe To Services And Configure Phone Features

    This ensures that users have access to the latest and most up-to-date documentation. However, if you do not want to or cannot send users to Cisco.com, we suggest that you download the PDF files and provide them to end users on your website.

  • Page 113: How Users Configure Phone Features

    Providing Information to Users Via a Web Site How Users Configure Phone Features End users can perform a variety of activities using the Cisco IP Phone User Options web page. These activities vary depending on the Cisco IP Phone model a user has, and can include setting up speed dial and call forwarding numbers.
  • Page 114 How the phone indicates that messages are waiting. • Make sure that you have used Cisco CallManager to set up a message waiting indicator (MWI) method. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
  • Page 115 You can collect information for troubleshooting and store this information in a log file. For more information, see the “Collecting Information for Troubleshooting” section on page A-30. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 116: Troubleshooting The Cisco Ip Phone

    Obtaining Status, Model, and Version Information Obtaining Status, Model, and Version Information On a Cisco IP Phone or from a phone’s web page, you can obtain status information about the current call and the network, and verify the phone model and installed firmware version.

  • Page 117: Displaying Network Statistics

    Broadcast—number of broadcast packets received. • • Multicast—Number of multicast packets on the network during the elapsed time • Receive errors—number of receive errors at the phone. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 118 REr—number of receive errors at the phone. Bcast—number of broadcast packets received. • • Elapsed Time—amount of time that has elapsed since the phone connected to Cisco CallManager. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 119: Verifying Model And Serial Number

    Use the Navigation button to display the following information: Step 6 • Model Number MAC Address • AppLoadID—Identifier of the firmware running on the phone • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 120: Verifying Firmware Version

    Cisco IP Phone Models 7905G/7912G Procedure Press the Menu button. Step 1 Use the Navigation button to select Settings, and then press the Select softkey. Step 2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 121: Monitoring Cisco Ip Phones Remotely

    • obtain the IP address from the phone itself by choosing Settings > Network Configuration > IP Address. When you enter the IP address of a Cisco IP Phone into a web browser, the following information appears: • Device information Network information •...

  • Page 122: Resetting The Cisco Ip Phone

    Erasing the local configuration removes all user-defined changes, except ringer Caution sound, made locally on the Cisco IP Phone. If you choose this option, these settings are set back to their default values. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
  • Page 123 LCD. Scroll to Erase Configuration. – Press the Yes softkey and then press the Save softkey. – The phone cycles through normal startup procedures. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 124: Updating The Firmware Version

    Procedure Obtain an updated phone load. Step 1 You can download the latest available software from the Cisco Service & Support Software Center: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml Install the update. Step 2 From the Cisco CallManager Administration choose System >...

  • Page 125: Checking The Light Indicators On A Cisco Ip Phone 7902G

    Chapter 6 Troubleshooting the Cisco IP Phone Checking the Light Indicators on a Cisco IP Phone 7902G Step 7 From the Cisco CallManager Group list, choose the group you want to update. Click Reset Devices. Step 8 Related Topic Verifying Firmware Version, page 6-6 •...

  • Page 126: Resolving Startup Problems

    Cisco IP Phone models 7905G/7912G. Symptom: Cisco IP Phone Does Not Start Up If you connect a Cisco IP Phone into the network port, the LEDs should light up and, on the Cisco IP Phone models 7905G/7912G, messages should appear on the LCD display.

  • Page 127: Symptom: Cisco Ip Phone Not Registering With Cisco Callmanager

    Connect the Cisco IP Phone that will not start up to a different network port that you know to be good. Connect the Cisco IP Phone that will not start up directly to the port on the switch, eliminating the patch panel connection in the office.

  • Page 128: Registering The Phone With Cisco Callmanager

    Cisco CallManager database. To verify that the phone is in the Cisco CallManager database, use Device > Find from Cisco CallManager to search for the phone based on its MAC Address.

  • Page 129: Verifying Tftp Server Settings

    DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. On the Cisco IP Phone, press Settings > Network Configuration and check for the following problems: •...

  • Page 130: Verifying Dns Settings

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or Cisco CallManager, you must ensure you have specified a DNS server (Settings > Network Configuration > DNS Server 1). You should also verify that you have a CNAME entry in the DNS server for the TFTP server and Cisco CallManager system.

  • Page 131: Creating A New Configuration File

    Step 5 problematic phone. For example, if the phone experiencing problems is a Cisco IP Phone 7905G, make a copy of a configuration file for another phone of this model. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...

  • Page 132: Symptom: Cisco Ip Phone Resetting

    Once a Cisco IP Phone has properly started up and registered with Cisco CallManager, you can reset it, forcing it to go through the startup process. At times, you might want to intentionally do this. For example, if you want to force a firmware upgrade from Cisco CallManager on to the phone.

  • Page 133: Verifying Physical Connection

    Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying Physical Connection Verify that the Ethernet connection to which the Cisco IP Phone is connected is up-and-running. For example, check if the particular port or switch to which the phone is connected is down.

  • Page 134: Verifying Voice Vlan Configuration

    Resolving Startup Problems Verifying Voice VLAN Configuration If the Cisco IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.

  • Page 135: Resolving Known Issues

    Troubleshooting the Cisco IP Phone Resolving Known Issues Step 4 From Cisco CallManager, select System > Server and verify that the server is being referred to by its IP address and not by its DNS name. Step 5 From Cisco CallManager, select Device > Phone and verify that you have assigned the correct MAC address to this Cisco IP Phone.
  • Page 136 When you are on a call that requires keypad input, if you press delay the keys too quickly, some of them might not be recognized. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-22 OL-6313-01...

  • Page 137: Where To Go For More Information

    Where to Go for More Information Where to Go for More Information If you have additional questions about troubleshooting the Cisco IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level: General Access Cisco IP Phone Troubleshooting Resources: •...
  • Page 138 Chapter 6 Troubleshooting the Cisco IP Phone Where to Go for More Information Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-24 OL-6313-01...

  • Page 139: Appendix

    Additional Configuration Methods, Parameters, and Procedures The Cisco IP Phone must be correctly configured before it will operate properly. When you configure a phone, you specify parameters and values that instruct the phone how to operate in your environment. Configuring provides the phone with instructions for many aspects of its operation, including how to interact with the network and how to handle IP telephony protocols.

  • Page 140: Tftp Configuring

    TFTP configuring works as follows: The Cisco IP Phone 7902G will try to download from the TFTP server the profile file ffxxxxxxxxxxxx. The Cisco IP Phone model 7905G will try to download from the TFTP server the profile file ldxxxxxxxxxxxx. The Cisco IP Phone model 7912G will try to download from the TFTP server the profile file gkxxxxxxxxxxxx.

  • Page 141: About Profile Files

    Use the file example_uprofile.txt as a template for creating the text version of your Cisco IP Phone profile files. You can obtain the latest version of this file from the CCO website. It is included with the SCCP Software Package Zip file.

  • Page 142: Creating Or Updating A Profile File

    Extended IP address—IP address with port (for example, – 192.168.2.170.9001) Boolean (1 or 0) – – Bitmap—unsigned hexadecimal integer (for specifying bits in 32-bit integer) – Integer (32-bit integer) Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 143: Editing A Profile File And Converting It To Binary Format

    • input-text-file is the name of the text version of the profile file. • output-binary-file is the name of the binary file that the Cisco IP Phone uses as the TFTP configuration profile file. See the “About Profile Files” section on page A-3 for profile file name requirements.

  • Page 144: Web Page Configuring

    Web Page Configuring Web Page Configuring You can display and configure device and network information for a Cisco IP Phone by accessing the phone’s web page. You can access the web page using any graphically capable web browser. Note It is recommended that you take care to prevent unauthorized access to a phone’s web page.
  • Page 145 Related Topics Device Information, page A-8 • Network Configuration, page A-8 • • Network Statistics, page A-10 Device Logs, page A-11 • Network Parameters, page A-11 • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 146: Device Information

    Tone Parameters, page A-16 Audio Parameters, page A-19 • Device Information The Device Information area of the Cisco IP Phone web page displays the following information about a phone: • MAC address—Unique Media Access Control (MAC) address of the phone Host name—Unique host name assigned to the phone...
  • Page 147 Operational VLAN ID—Auxiliary Virtual Local Area Network (VLAN) • configured on a Cisco Catalyst switch in which the phone is a member. If the phone has not received an auxiliary VLAN, this field reflects the Administrative VLAN.

  • Page 148: Network Statistics

    URL: ip-address/NetworkConfiguration, where ip-address is the IP address of the phone. Network Statistics The Network Statistics area of the Cisco IP Phone web page displays the following information about a phone: • Elapsed time—Time that has elapsed since the phone or Cisco CallManager was last reset •...

  • Page 149: Device Logs

    Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Device Logs The Device Logs area of the Cisco IP Phone web page displays the name of the phone’s profile file. You can access the Device Logs area directly from a web browser by entering this Note URL: ip-address/DeviceLog, where ip-address is the IP address of your phone.
  • Page 150 Enter the assigned IP address of the network router. network router when DHCP This value is ignored when the Dhcp parameter is is not used. enabled. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-12 OL-6313-01...
  • Page 151 DHCP. The default setting is 0. Do not specify a port number. The Note Cisco IP Phone uses the default DNS port. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-13 OL-6313-01...
  • Page 152 Bit 8 (mask 0x100)—Not used on the Cisco IP Phone 7905G. On the Cisco IP Phone 7902G, if set to 1, the IP address cannot be refreshed through an HTTP request. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-14 OL-6313-01...
  • Page 153 Bits 6–17 (mask 0x3ffc0)—Reserved for future • use. Bits 18–29 (mask 0x3ffc0000)—User-specified • 802.1Q VLAN id. • Bits 30–31 (mask 0xc0000000)—Reserved for future use. The default setting is 0x0000002b. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-15 OL-6313-01...

  • Page 154: Tone Parameters

    1. CDP = Cisco Discovery Protocol Tone Parameters Table A-2 describes the tone parameters that you can configure through a phone’s profile file or through its Tone Parameters web page. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-16 OL-6313-01...
  • Page 155 The default value is 2,4,25. Note The ring frequency portion of this parameter is currently not enabled and must be set to 25. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-17 OL-6313-01...
  • Page 156 For this parameter, the value for total Note duration of tone specifies the number of samples at 8,000 samples per second. The default value is 1,30467,0,5970,0,0,480,480,1920. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-18 OL-6313-01...

  • Page 157: Audio Parameters

    Bits 4–5 (mask 0x30): DTMF transmission method: – 0—Always in-band. – 1—By negotiation. 2—Always out-of-band. – – 3—Neither in-band nor out-of-band. Bits 6–31—Reserved for future use. • Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-19 OL-6313-01...

  • Page 158: Profile File Parameters

    1. UDP = User Datagram Protocol 2. ToS = type of service Profile File Parameters Table A-4 describes the parameters that you can configure through a phone’s profile file only. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-20 OL-6313-01...

  • Page 159: Specifying Firmware Upgrade Instructions For The Cisco Ip Phone

    ,0x0400,0x0100, tftp_server_ip ,69, image_id , image_file_name where: type is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone • 7905G, or 0x601 for the Cisco IP Phone 7912G. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...

  • Page 160: Using The Interactive Voice Response (Ivr) System On The Cisco Ip Phone 7902G

    Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G The IVR system on your Cisco IP Phone 7902G lets you verify or change settings on your phone. You can access the IVR system through the Menu button on your phone.
  • Page 161 Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Menu Code Description Reviews the MAC address Sets the frame-per-packet Sets the nprintf IP address and port Sets the media port number...

  • Page 162: Entering Data In The Ivr System

    Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Entering Data in the IVR System You can enter both numeric and alphanumeric data in the IVR system. Entering Numeric Data Numeric input includes numbers from 0–9, and may include periods (.).
  • Page 163 Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G To change the UI Password (menu code 7387277) to 7902, press the following keys: 7 # 9 # 0 # 2 # #...

  • Page 164: Navigating The Ivr System

    Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Alphanumeric Character Hexadecimal Value Announced via the 1 Key by the IVR “ < > & Navigating the IVR System...

  • Page 165: Changing The Logo On The Cisco Ip Phone Lcd Screen

    This section does not apply to the Cisco IP Phone 7902G. Note When the Cisco IP Phone models 7905G and 7912G are not in use for a call, a graphic appears on the LCD screen. Using TFTP configuring, you can change this graphic to one that you provide.
  • Page 166 .logo file that can be downloaded to the phone. This tool is bundled with the Cisco IP Phone software. You can also obtain it from the CCO website at the following URL. It is included with the SCCP Software Package Zip file.
  • Page 167 For example, if the image identifier is 10, the converted file is stored on the same TFTP server as the Cisco IP Phone configuration file, and the base name of the converted image file is mylogo, add the following line to the configuration file: upgradelogo:10,0,mylogo.logo...

  • Page 168: Collecting Information For Troubleshooting

    To collect information for troubleshooting, you will need the nprintf.exe tool. This tool is bundled with the Cisco IP Phone software. You can also obtain this tool from the CCO website. It is included with the SCCP Software Package Zip file.
  • Page 169 Nprintf parameter. If you do not specify a port, 9001 is used by default. While pserv is running, information from the Cisco IP Phone is sent to a file named listen-port.log, where listen-port is the port you specified with the Nprintf parameter and the prserv command.
  • Page 170 Appendix A Additional Configuration Methods, Parameters, and Procedures Collecting Information for Troubleshooting If you want to collect information from more than one Cisco IP Phone, it is Note recommended that you store information in a separate listen-port.log file for each phone.

  • Page 171: Appendix

    -10° to 60°C (14° to 140°F) Height 20.32 cm (8 in.) Width 17.67 cm (7 in.) Depth 15.24 cm (6 in.) Weight 0.9 kg (1.9 lb) Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 172: Cable Specifications

    Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table B-2 describes the network port connector pinouts. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 173 Access Port Connector Table B-3 describes the access port connector pinouts. Table B-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
  • Page 174 Appendix B Technical Specifications Network Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...

  • Page 175: I N D E X

    BOOTP server default router 4-17 BootP Server, network setting DNS servers 4-22 Broadcast A-10 domain name 4-20 BTXML cards version IP address 4-15 subnet mask 4-19 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-1 OL-6313-01...
  • Page 176 6-16 features Cisco Catalyst switches, interaction with figure 1-4, 3-7 Cisco discovery protocol (CDP), graphic on LCD screen A-27 description upgrading firmware A-21 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-2 OL-6313-01...
  • Page 177 DNS server 2 daisy chaining, not supported 6-21 DnsServer2 parameter A-13 data VLAN, description documentation Default gateway additional xiii default router, assigning 4-17 for users 5-10 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-3 OL-6313-01...
  • Page 178 Cisco IP Phone 7905G cable connections preparing 2-12 Cisco IP Phone 7912G procedure Cisco IP Phone 7912G cable connections requirements, overview 1-12 firmware safety warnings identifier Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-4 OL-6313-01...
  • Page 179 OpFlags A-14 model, verifying StaticIP A-12 Multicast A-10 StaticNetMask A-13 music-on-hold, description StaticRoute A-12 TftpServer1 A-12 TftpServer2 A-12 TraceFlags A-16 native VLAN, description VLANSetting A-15 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-5 OL-6313-01...
  • Page 180 A-30 design of 2-10 Nprintf parameter A-16, A-30 external NumTxFrames parameter A-20 power patch panel about redundancy for 2-11 Product ID operational VLAN, description Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-6 OL-6313-01...
  • Page 181 TFTP prserv A-31 ptag.dat safety warnings, for installation Serial number serial number, verifying services Quality Reporting Tool about setting up subscribing to SigTimer parameter A-17 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-7 OL-6313-01...
  • Page 182 Subnet mask redial subnet mask speed dial assigning 4-19 transfer network setting voice messaging system Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-8 OL-6313-01...
  • Page 183 Transmit errors A-10 interactions with Cisco Catalyst switches Transmit packets A-10 startup process trivial file transfer protocol (TFTP), upgradecode parameter A-21 description upgradelogo A-21, A-29 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-9 OL-6313-01...
  • Page 184 4-24 native, for data traffic operational, network setting verifying 6-20 VLANSetting parameter A-15 voice messaging system description voice VLAN, description Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G IN-10 OL-6313-01...

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