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Epson TM-C710 Technical Reference Manual
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Epson TM-C710 Technical Reference Manual

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Technical Reference Guide
Product Overview
Describes features and general specifications for the product.
Setup
Describes setup and installation of the product.
Application Development Information
Describes how to control the printer and necessary information
when you develop applications.
Handling
Describes how to handle the product.
Maintenance of the TM-C710
Describes to administrator for necessary information to administer
TM-C710 in the system such as installing new printer or
replacing the printer.
M00063203
Rev.D

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Summary of Contents for Epson TM-C710

  • Page 1 Describes how to control the printer and necessary information when you develop applications. Handling Describes how to handle the product. Maintenance of the TM-C710 Describes to administrator for necessary information to administer TM-C710 in the system such as installing new printer or replacing the printer. M00063203 Rev.D...
  • Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating...

  • Page 3: For Safety

    For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING Provides information that must be observed to prevent damage to the equipment or loss of data. ...

  • Page 4: Warnings

     Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.  Never attempt to repair this product yourself. Improper repair work can be dangerous.

  • Page 5: Cautions

    Cautions  Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage or fire.  Be sure to set this equipment on a firm, stable, horizontal surface. CAUTION The product may break or cause injury if it falls. ...

  • Page 6: About This Manual

    POS systems and development and design of printer applications for developers. Manual Content The manual is made up of the following sections: Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Application Development Information Chapter 4 Handling Chapter 5 Maintenance of the TM-C710...

  • Page 7: Table Of Contents

    Contents ■ For Safety..........................3 Key to Symbols ............................3 Warnings ..............................4 Cautions..............................5 ■ Restriction of Use........................5 ■ About this Manual ........................6 Aim of the Manual..........................6 Manual Content ............................ 6 ■ Contents ..........................7 Product Overview ................10 ■ Features ..........................10 ■...
  • Page 8 To Handle the Ink Cartridge........................31 To Prevent Ink Waste..........................31 ■ Restrictions .......................... 32 Setup .....................34 ■ Flow of Setup ........................34 ■ Installing the Printer......................35 Important Notes on Installation ......................35 ■ Connecting the USB/Ethernet Cable................37 ■ Connecting the AC Adapter..................... 39 ■...
  • Page 9 Before Long-term Storage ........................99 After Long-term Storage ........................99 ■ Troubleshooting ........................101 Lighting and Flashing Error LED......................101 Maintenance of the TM-C710...........102 ■ Necessary Information for an Administrator of the Printer..........103 Printer Driver Functions ........................103 Destination for the Printer Driver Setting..................104 Installing Multiple Printer Drivers on One Client Computer ............

  • Page 10: Product Overview

    This chapter describes features and functions of the product. Features The TM-C710 is a 4-color ink jet printer that offers high speed, full-color printing with the ease of operability and high reliability required for commercial applications. Its compact size fits easily on a counter.
  • Page 11 Chapter 1 Product Overview Status API • Can transmit the printer status (such as printer and ink cartridge status, and print job informa- tion) to your applications, and can set the buzzer to beep when an error such as a cover open occurs.

  • Page 12: Product Configuration

    EDG (Epson Dark Gray) Accessories Unpacking • Ink cartridge (Model number: SJIC25P) (STARTER CARTRIDGE) • Ink cartridge (Model number: SJIC25P) • Roll paper • AC Adapter (AC Adapter K, AC Adapter K1) • AC cable • TM-C710 Documents Disc • Setup Guide...

  • Page 13: Parts Name And Function

    Chapter 1 Product Overview Parts Name and Function Front Panel Paper ejection guide Release lever Ink cartridge slot Roll paper cover Paper ejection guide: Printed coupons are ejected along the paper ejection guide. Release lever: Pull the release lever to open the roll paper cover. Ink cartridge slot: Ink cartridge is loaded.

  • Page 14: Rear Panel

    Rear Panel Lane setting button USB interface connector Power connector Ethernet interface connector Self-test button Power connector: Connect a DC cable for the accessory AC adapter. Self-test button: Press the button to perform a self-test. You can check the printer status with the following items the self-test prints out. ...

  • Page 15: Buttons And Indicators

    Chapter 1 Product Overview Buttons and Indicators Power LED Error Error LED Replace Ink Replace Ink LED Status LED Check Paper Check Paper LED Paper Jam Paper Jam LED Cleaning button Power button Status LED (Green/Orange) • The green LED lights when there is no error. •...
  • Page 16 Replace Ink LED (Orange) • Lights when no ink cartridge has been loaded or when the printer is requesting replacement of the ink cartridge. Check Paper LED (Orange) • Lights when no paper has been loaded. Paper Jam LED (Orange) •...

  • Page 17: Status/Error Indications

    Chapter 1 Product Overview Status/Error Indications The printer status is displayed by a combination of lighting and flashing of LEDs. : On : Flashing : Off Status/ Check Paper Replace Action Power Error Status Paper Roll paper cover is open. —...

  • Page 18: Offline

    Offline The printer does not have an online/offline switch. Offline occurs: • Between when the power is turned on (including the printer reset through the interface) and when the printer is ready to receive data. • During a self-test. • When the roll paper cover is open. •...

  • Page 19: Buzzer Function

    Chapter 1 Product Overview Buzzer Function The printer records the buzzer sound file in the NV memory, and beeps the file when the printer event occurs according to the table below. Volume control: 2 levels (On/Off) Printer event Frequency Beeping period Pattern Fatal error 2.0 KHz...

  • Page 20: Product Specifications

    APIPA (Microsoft Automatic Private IP Addressing) Factory setting: IP address setting mode: Manual IP address: 192.168.192.168 Lane number: 168 Host name: TM-C710-xxxxxx (xxxxxx sets the lowest 6 digits of MAC address.) Domain name: None Specification: USB 2.0-compliant Communication speed: High-speed...

  • Page 21: Operating Environment

    Chapter 1 Product Overview Main unit size (W  D  H) 140  210  222 mm {5.51  8.27  8.74"} (excluding the protrusion) Mass Approx. 5.2 kg [11.4 lb] (excluding ink cartridge and roll paper) Operating Environment Computers PC/AT-compatible System requirements...

  • Page 22: Barcodes/Two-Dimensional Symbols

    128, GS1-128, GS1 DataBar Omnidirectional,  dimensional Identification rate: GS1 DataBar Truncated, GS1 DataBar Limited,  symbol printing ANSI rank D (based GS1 DataBar Expanded on Seiko Epson Corporation standard) Two-dimensional Stack type: symbols  PDF417, GS1 DataBar Stacked, GS1 DataBar Stacked Omni-...
  • Page 23 Chapter 1 Product Overview Creating the graphic data for barcode Carriage move direction Carriage move direction Fence Barcode Ladder Barcode The following table shows the recommended value. Minimum module (by 360 dpi) Bar width Paper type Resolution Barcode type ANSI ANSI ANSI adjustment...
  • Page 24 Creating the graphic data for two-dimensional symbol (stack type) The following table shows the recommended value. Minimum module (by 360 dpi) Paper type Resolution Print status ANSI ANSI ANSI Grade D Grade C Grade B higher higher higher No paper feed 360 180 dpi With paper feed No paper feed...
  • Page 25 Chapter 1 Product Overview Creating the graphic data for two-dimensional symbol (matrix type) The following table shows the recommended value. Minimum module (by 360 dpi) Paper type Resolution Print status ANSI ANSI ANSI Grade D Grade C Grade B higher higher higher No paper feed...

  • Page 26: Ink Cartridge

    Ink Cartridge Type 4-color integrated exclusive ink cartridge Model number SJIC25P Ink color Cyan, magenta, yellow, black Ink type Pigment ink Number of sheets printable 4000 coupons per cartridge (Print area: 53.0  203.2 mm {2.09  8.00"}, total 803,000 shots, 360 dpi  180 dpi on plain paper) Ink cartridge expiration 6 months after installation in a printer and 2 years after the production date, including a six-month...

  • Page 27: Print Area And Cut Positions

    Chapter 1 Product Overview Print Area and Cut Positions The print area and cut positions are shown below. Resolution of Resolution of Minimum top margin A the previous printing the next printing 360 dpi  180 dpi 0 mm 360 dpi  180 dpi 360 dpi ...

  • Page 28: Electrical Characteristics

    Electrical Characteristics Power supply Power supplied by dedicated AC adapter Input voltage (rated) AC 100 to 240V Frequency (rated) 50/60 Hz Power Operating Approximately 30 W consumption Stand-by Approximately 3 W Be sure to use the dedicated AC adapter included in the product package. Reliability Life Mechanism...
  • Page 29 Chapter 1 Product Overview T e m p e r a t u r e / Printing 10 to 35C {50 to 95F}, 20 to 80% RH (no condensation) humidity Temperature (C) Barcode printing 15 to 35C {59 to 95F}, 20 to 80% RH (no condensation) Storage When packed: -20 to 60C {-4 to 140F}, 5 to 85% RH (no condensation, ink not loaded) (At -20C or 60C {-4F or...

  • Page 30: External Dimensions

    External Dimensions • Height: 222 mm {8.74"} • Width: 140 mm {5.51“} • Depth: 210 mm {8.27”} [Units: mm]...

  • Page 31: Precautions

    Chapter 1 Product Overview Precautions To Handle the Ink Cartridge • Keep ink cartridges out of the reach of children. • Do not disassemble or refill the ink cartridge. Spills can result, and tampering with the cartridge may cause a malfunction of the printer. •...

  • Page 32: Restrictions

    • Drivers for TM printers (APD, OPS/JavaPOS) of Seiko Epson Corporation cannot be used for this printer. The TM-C710 printer driver can be installed and used on a computer with the APD and OPS/ JavaPOS installed. Installation environment for the printer driver •...
  • Page 33 Chapter 1 Product Overview Printing • For the USB interface model, it takes time for the next printing if you turn the printer off and on after printing. • The ink cartridge contains 4 colors of ink. Even when one particular color is specified, all 4 col- ors of ink are used for printing and for keeping the print head in good condition.

  • Page 34: Setup

    Setup This chapter describes setup and installation of the product. Flow of Setup This chapter consists of the following sections along with the setup flow of the product. Follow the flow of setup in order to prevent ink leakage. Installing the Printer (page 35) Connecting the USB/Ethernet Cable (page 37) Connecting the AC Adapter (page 39) Loading the Roll Paper (page 40)

  • Page 35: Installing The Printer

    Chapter 2 Setup Installing the Printer Install the printer in an appropriate location with sufficient space around it. Important Notes on Installation  Do not place the printer in a dusty place.  Make sure no cables or other objects are caught under the printer. ...
  • Page 36 To prevent the printer from falling, use a bracket as shown below to secure the printer. Bracket Screw M4 Rubber foot Bracket 15 to 20 mm 1 mm or more...

  • Page 37: Connecting The Usb/Ethernet Cable

    Chapter 2 Setup Connecting the USB/Ethernet Cable For the USB interface model, connect the USB cable, for the Ethernet interface model, connect the Ethernet cable to the printer.  Direct connection to an aerial LAN cable located outside may cause induced lightning to damage devices.
  • Page 38 For the USB interface model, connect the other side of the USB cable to a host computer. For the Ethernet interface model, connect the other side of the Ethernet cable to a network hub.

  • Page 39: Connecting The Ac Adapter

    Chapter 2 Setup Connecting the AC Adapter  Always use the included AC adapter. Using a nonstandard power supply can result in electric shock or fire.  Should a fault ever occur in the AC adapter, immediately turn off the power to the WARNING printer and remove the AC cable from the outlet.

  • Page 40: Loading The Roll Paper

    Loading the Roll Paper Follow the steps below to load the roll paper. Do not touch the autocutter blade when you open the roll paper cover. Otherwise, you may be injured. Turn the power on. Make sure the Power LED is on. Pull the release lever to the front to open the roll paper cover.
  • Page 41 Chapter 2 Setup Pull out the paper end to the paper exit, and then close the roll paper cover. When the roll paper cover is closed, roll paper is automatically fed about 10 cm {3.9"}, and then autocutting is performed. After loading the roll paper, head cleaning may start automatically.

  • Page 42: Loading The Ink Cartridge

     Do not touch the inside of the ink cartridge slot. Doing so may cause ink adhesion or printer malfunction.  Use only the ink cartridge specified by Seiko Epson, SJIC25P. Operation with another ink cartridge is not guaranteed.  Do not touch the green circuit board at the side of the ink cartridge. Doing so may affect the normal operation of the ink cartridge.
  • Page 43 Chapter 2 Setup Turn the power on. Make sure that the Power LED is on. Insert the ink cartridge arrow-side-up into the ink cartridge slot until it stops. When the ink cartridge is installed for the first time, the (Power) LED starts flashing, and ink charging starts.

  • Page 44: Setting The Lane Id

    Setting the Lane ID You can set the printer lane ID manually or through the printer driver. Follow the steps below to set the lane ID manually. When the lane ID is set manually, the value of the bottom byte in the IP address is automatically set to the same as the value of the set lane ID. Push the Lane setting button for at least 5 seconds when the printer is in the idle mode.

  • Page 45: Setting The Printer Ip Address

    Set an IP address to the printer with EpsonNet Config. You can download EpsonNet Config from the following URL. http://download.epson-biz.com/?service=pos  When Ethernet cables are installed outdoors, make sure devices without proper surge protection are cushioned by being connected through devices that do have surge pro- tection.

  • Page 46: Adding A Tcp/Ip Port

    Adding a TCP/IP Port This procedure is necessary only for Ethernet model, and unnecessary for the USB interface model. Follow the steps below to add a TCP/IP Port. Make sure the Ethernet cable is connected to the printer, and the printer is turned on. Select [Start] - [Control Panel] - [Printer] on the computer.
  • Page 47 Chapter 2 Setup Select [Create a new port:], select [Standard TCP/IP Port] in “Type of port,” and click [Next]. Set the items by referring to the table below, and click [Next]. Item Setting value Device type TCP/IP Device Hostname or IP address IP address set for the printer Setting values in “Hostname or IP address”...
  • Page 48 Select [Standard], and [Generic Network Card] in “Device Type.” Then click [Next]. Click [Cancel]. Do not install the printer driver in this step. The addition of the TCP/IP port is completed.

  • Page 49: Installing The Printer Driver

    Chapter 2 Setup Installing the Printer Driver You can download Printer Driver for TM-C710 from the following URL. http://download.epson-biz.com/?service=pos The installation procedure is different between the USB interface model and the Ethernet interface model.  Make sure to log on as an administrator to install the printer driver.

  • Page 50: For Ethernet Interface Model

     To display the printer driver, follow the steps below. 1. Click [Start] - [Control Panel] - [Printer] (or [Printers or Faxes]). 2. Right-click on [EPSON TM-C710] and click [Printing Preferences].  For details on how to use the printer driver, see the printer driver help or "How to Use the...

  • Page 51: Installing Status Api

    If you want to use Status API, install Status API after installing the printer driver. Programming Status API enables you to acquire the printer status with your application. The Status API and the sample programs are provided as the Epson TM-C710 SDK. You can download it from the following URL.

  • Page 52: Setting The Dip Switches

    Setting the DIP Switches Follow the steps below to change the DIP switch settings. Turn the power off before removing the cover. Otherwise, a short-circuit may cause the printer to malfunction. CAUTION DIP switch setting becomes enabled after turning the power on or completing reset by the interface.

  • Page 53: Application Development Information

    ❏ Dedicated sample programs for the TM-C710 are available. Use them as a reference for developing applications. This printer cannot use the APD or OPOS/JavaPOS provided by Epson. Printer Driver The printer driver has the following functions, so it is not necessary to implement them in applications.

  • Page 54: Status Api

    (Header files and assembly files for .Net are included in the sample programs.) Sample Program Refer to the TM-C710 sample programs to develop the application using this printer. ❏ Features of TM-C710 sample programs • Programs are provided in the step-up method from the basic ones to the advanced ones....
  • Page 55 Chapter 3 Application Development Information Language Level Program name Specification Step 5. When the condition of the printer Call-back process changes, the printer can cause   — actions to occur in the application, Basic and executes error handling. Complete basic  The program from Step 1 to 5 ...

  • Page 56: Software

    Status API Reference Guide is included in the package. Epson TM-C710 SDK Sample programs for using the TM-C710. (VB.NET and C++ for all programs. C# for some programs.) Sample Program Header files and assembly files for .Net are included in the sample programs.

  • Page 57: Handling

     Do not touch the inside of the ink cartridge slot. Doing so may cause ink adhesion or printer malfunction.  Use only the ink cartridge specified by Seiko Epson, SJIC25P. Operation with another ink cartridge is not guaranteed.  Do not touch the green circuit board at the side of the ink cartridge. Doing so may affect the normal operation of the ink cartridge.

  • Page 58: Replacing The Roll Paper

    Turn the power on. Make sure the Power LED is on. Pull out the used ink cartridge to remove it. Insert the new ink cartridge arrow-side-up into the ink cartridge slot until it stops. When the ink replacement is finished, the Replace Ink LED goes out and the printer is ready for normal printing.
  • Page 59 Chapter 4 Handling Remove the used roll paper core, if any. Load the roll paper in the orientation shown below. Pull out the paper end to the paper exit, and then close the roll paper cover.

  • Page 60: Removing Jammed Paper

    When the roll paper cover is closed, roll paper is automatically fed about 10 cm {3.9"}, and then autocutting is performed. After loading the roll paper, head cleaning may start automatically. Wait for cleaning to be completed. Removing Jammed Paper When a roll paper jam occurs, the printer automatically goes offline, and the Paper Jam LED lights.

  • Page 61: How To Use The Printer Driver

    Select [Start] - [Control Panel] - [Printer] on the computer. Menus to select are different in each OS. Right-click [EPSON TM-C710], and click [Printing References]. The printer driver screen is displayed. The above icon name is displayed when the printer’s name registered as [EPSON TM-C710].

  • Page 62: Registering User Defined Media

    Registering User Defined Media If the paper size to use is not in [Media Layout], register user defined media. The registered layout will be stored in [Favorite Setting] to use from user applications. Registering User Defined Media Click [Add/Del] of [Media Size] on the [General] tab. Enter [Media Size Name] on the displayed [User Defined Media Size] screen.

  • Page 63: Favorite Setting

    Chapter 4 Handling Favorite Setting [Favorite Setting] is the function to administer several printer driver settings into one. The settings from the [General] and [Page Layout] tabs such as Media Type, Media Layout (including User Defined Media) are included. [General] tab Favorite setting [Page Layout] tab...
  • Page 64 Features • When printing from your application, the print setting registered in [Favorite Setting] can be selected as the default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting]. •...
  • Page 65 Chapter 4 Handling ➀ ➁ Current Settings ➂ ➃ User Defined Media Registered in the Favorite Setting. [Favorite Setting] includes the following settings. • Default Settings: The default setting when installing the printer driver. • Current Settings: The contents set in the [General] and [Page Layout] tabs. These contents are displayed in the current settings in [Current Set- ting] and the [Save/Delete Favorite Setting] window.

  • Page 66: Information For User Definition

    • User Defined Media • Registering barcode font • Replacing font in the .NET environment The user definition is set on each client computer. When a number of TM-C710 printer drivers are installed in one computer, these are used mutually.

  • Page 67: Buzzer Setting At The Time Of Errors

    Chapter 4 Handling Buzzer Setting at the Time of Errors Whether the buzzer beeps when an error occurs can be set.  Follow the steps below to make the setting. Turn on the printer. Display the printer driver. (For how to display, see "How to Use the Printer Driver"...

  • Page 68: Autocutting After Printing

    Autocutting after Printing Whether autocutting is performed after printing can be set in [Post-printing Operation Settings] in the [General] tab of the printer driver. (For how to display the printer driver, see "How to Use the Printer Driver" on page 61.) [Post-printing Operation Settings] includes the following settings.

  • Page 69: Barcode Printing

    Chapter 4 Handling Barcode Printing The printer driver has a built-in barcode font. Barcode printing is available if a barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. Change settings of the following.
  • Page 70 • Rotation Settings: Select a setting when printing the barcode rotated by the specified rate. • Hexadecimal Entry Mode: Turn on the check box when the data for barcode is specified on Hexadecimal Entry Mode. • Composite: Turn on the check box to print barcode with a composite symbol. Separate the data specified to a composite symbol and a barcode with “\ |”...
  • Page 71 Chapter 4 Handling Upper Line: Minimum Module [by 360 dpi] Graphic Adjust Rotation Category resolution ANSI ANSI ANSI Settings (dpi) Width* Grade D Grade C Grade B or higher or higher or higher Normal, 4 dots Rotate180 360  180 Rotate90, 6 dots Rotate270...
  • Page 72  Up to 30 barcode fonts can be registered.  The barcode font setting can be overwritten by clicking [Save] after selecting the font name from the font list and changing the setting.  The barcode font setting can be deleted by clicking [Delete] after selecting the font name from the font list.
  • Page 73 Chapter 4 Handling • For data of 8 digits, the 2nd to 7th digits become the data characters, and the 8th digit is regarded as a check digit, but not proved. • For data of 11 digits, a check digit is automatically added. •...
  • Page 74 Code128 ❏ Specify the data of 2 to 255 digits. ❏ Specify either one of the code selection characters (CODE A, CODE B, CODE C) as a start code of the first 2 digits. ❏ A special character is indicated by combining ‘{‘ and the next character. ❏...
  • Page 75 Chapter 4 Handling GS1-128 ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
  • Page 76 GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited ❏ The first application identifier ‘01’ is not included in the data. ❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. ❏ A check digit need not to be attached to the barcode data. ❏...
  • Page 77 Chapter 4 Handling Printing method Specify the selected barcode font, specified point and language to the printing data, and then print it. The font size of the barcode cannot be changed by [Specified Point] value. The barcode is not printed when other values are selected.

  • Page 78: 2D Symbol Printing

    2D Symbol Printing The printer driver has built-in 2D symbol fonts. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.
  • Page 79 Chapter 4 Handling • Composite: Turn on the check box to print the 2D symbol with a composite sym- bol. Separate the data specified to a composite symbol and a 2D symbol with “\ |” or “| \”. Describe the data in the order of the composite symbol and the 2D symbol.
  • Page 80 Recommended value for setting the barcode/2D symbol font (2D symbol of stack type) Minimum Module [by 360 dpi] Graphic ANSI ANSI ANSI Category resolution Print Status* Grade D Grade C Grade B (dpi) or higher or higher or higher No Paper feed 6 dots 360 ...
  • Page 81 Chapter 4 Handling Specifying the 2D symbol data See the following description to specify the 2D symbol data. For the composite symbol and the HRI character, see "Specifying the barcode data" on page PDF417 ❏ Calculated automatically when the digit number and the line number are 0. ❏...
  • Page 82 Printing method Specify the selected 2D symbol font, specified point and language to the printing data, and print The font size of the 2D symbol cannot be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.

  • Page 83: Barcode And 2D Symbol Font Printing On .Net Environment

    Chapter 4 Handling Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only TrueType fonts and Open Type fonts, the barcode and 2D symbol fonts that are registered in the printer driver cannot be printed from an application. Therefore, TrueType fonts are replaced with barcode and 2D symbol fonts with the font replacement function of the printer driver.
  • Page 84 Printing barcodes and 2D symbols Sets specified number of point, language of the replaced TrueType font by barcode and 2D symbol font to the print data.  The number of point for barcode and 2D symbol is specified; check it from [Barcode and 2D Symbol] on [Driver Utilities].

  • Page 85: Functions Of The Printer Driver

    Chapter 4 Handling Functions of the Printer Driver The printer driver has “General,” “Page Layout,” “Driver Utilities,” and “Maintenance And Utilities” tabs to change various settings and for adjustments. [General] tab Favorite Setting Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Default settings] is selected.
  • Page 86 [Page Layout] tab Favorite Setting Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Default Settings] is selected. Orientation Changes settings of the printing direction (Portrait, Landscape, Rotate 180). Copies Sets the number of prints.
  • Page 87 2D symbol fonts. Driver Preferences Changes settings for various functions related to the printer driver. EPSON Log File Settings Changes settings for the saving method for quick analysis when an error occurs. Import/Export Settings Imports or exports all the settings on the printer driver as a file.
  • Page 88 [Maintenance And Utilities] tab Makes the following settings to the printer. Notification Settings Sets whether the buzzer beeps when an error occurs. Head Cleaning Performs head cleaning. The result of the head cleaning can be checked by the nozzle check pattern printing.

  • Page 89: Uninstallation

    Select [Start] - [Control Panel] - [Uninstall a program]. Menus to select are different in each OS. Select [EPSON Printer Software], and click [Uninstall/Change]. The following screen is displayed. Select the printer driver to be uninstalled from the [Printer Model] tab.
  • Page 90 Check [EPSON Network Utility] in the [Utilities] tab, and click [OK]. If you are using other Epson printers and more than one [EPSON Network Utility] is displayed, do not delete them. If they are displayed even if you are not using other Epson printers, check all of them to delete.

  • Page 91: Uninstalling Status Api

    Chapter 4 Handling “Uninstallation complete.” is displayed. Click [OK]. The uninstallation of the printer driver is completed. Uninstalling Status API Follow the steps below to uninstall Status API. To uninstall without displaying the screen, add the command (/s /v"/qn REMOVE=ALL") to the installation file name of Status API.
  • Page 92 Select [Remove], and click [Next]. Click [Remove]. Status API is uninstalled.
  • Page 93 Chapter 4 Handling The uninstall completion screen is displayed. Click [Finish]. The uninstallation of Status API is completed.

  • Page 94: Self-Test

    Self-test Procedure for the Self-test Check the following points before performing the self-test. • The roll paper is correctly set. • The roll paper cover is closed. Press the self-test button. There are two types of self-test, as described below. •...

  • Page 95: Nozzle Check

    Chapter 4 Handling Nozzle Check Printing the nozzle check pattern enables you to check whether the nozzles are clogged or not. The nozzle check can be performed in two methods: by the self-test, and by the printer driver. Nozzle Check Using the Self-test Perform the self-test referring to "Self-test"...

  • Page 96: Cleaning

    Cleaning Cleaning the Printer Case To clean the printer case, wipe the dirt off the printer case with a dry cloth or a damp cloth. Be sure to turn off the printer before cleaning. Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber.
  • Page 97 Chapter 4 Handling Head cleaning using the Cleaning button Turn on the printer. Press the Cleaning button for 3 seconds or more. Head cleaning starts. The (Power) LED flashes during the head cleaning. Error Replace Ink Check Paper Paper Jam Cleaning button When head cleaning finishes, the (Power) LED stays on.

  • Page 98: Preparing For Transport

    Preparing for Transport Follow the steps below to transport the printer. Do not take the ink cartridge out of the printer when transporting it. Leaving the printer without an ink cartridge may result in drying the print head and clogging. Wait more than 10 seconds after the printer has finished its operation, and turn off the printer by pressing the power switch for more than 3 seconds.

  • Page 99: Storing Long-Term

    Chapter 4 Handling Storing Long-term Before Long-term Storage Once ink is filled in the printer (once you use the printer), follow the instructions below to store the printer for a long period.  Do not remove the ink cartridge form the printer. ...
  • Page 100 Turn on the printer; head cleaning starts. Run a self-test print, and make sure there are no missing dots. If there are missing dots, press the Cleaning button for 3 seconds or more to perform a head cleaning.

  • Page 101: Troubleshooting

    Chapter 4 Handling Troubleshooting Lighting and Flashing Error LED Recover from the error as follows when the Error LED is on or flashing. (For LED lighting/flashing patterns, see "Status/Error Indications" on page 17.) • Make sure that the roll paper cover is closed. Close the cover if it is open.

  • Page 102: Maintenance Of The Tm-C710

    Maintenance of the TM-C710 This chapter describes the necessary information for an administrator of the TM-C710, such as how to distribute the printer driver and add/replace the printer, or manage the printer in the system. Necessary information for an administrator of the printer...

  • Page 103: Necessary Information For An Administrator Of The Printer

    Necessary Information for an Administrator of the Printer This section describes the necessary information for the administrator of the printer. Printer Driver Functions The TM-C710 printer driver has the following functions. ❏ Printing ❏ Printer driver settings • Print setting •...

  • Page 104: Destination For The Printer Driver Setting

    Destination for the Printer Driver Setting The following printer driver settings can be saved in a file. Saved as a BSF file Usage: - Exporting/importing from the printer driver Favorite Setting Page Layout Page Layout General General Driver Utilities Driver Utilities User Defined Media User Defined Media...

  • Page 105: Installing Multiple Printer Drivers On One Client Computer

    When installing multiple printer drivers on one client computer, there are separate setting items for each printer driver, and also common items for all the TM-C710 printer drivers. When a common setting item is changed in one printer driver, the same setting is applied to other TM- C710 printer drivers.

  • Page 106: Maintenance

    Maintenance This section describes the following contents. ❏ Adding a client computer (for the Ethernet interface model) (page 106) ❏ Adding a printer (page 107) ❏ Adding a paper type/changing the print setting (page 108) ❏ Replacing the printer (page 108) Adding a Client Computer (for the Ethernet Interface Model) To add a client computer, install the printer driver and make the settings by following the steps...

  • Page 107: Adding A Printer

    Chapter 5 Maintenance of the TM-C710 Adding a Printer Follow the steps below to add a printer to print on the same media as the existing printer. USB interface model ❏ Preparation • The install package for the existing printer ❏...

  • Page 108: Adding A Paper Type/Changing The Print Setting

    Adding a Paper Type/Changing the Print Setting Follow the steps below to add a paper type or change the print setting of the printer driver on each client computer. ❏ Item to be prepared by the administrator • The BSF file for the existing printer driver Follow the steps below to create the BSF file ➀...
  • Page 109 Chapter 5 Maintenance of the TM-C710 ➃ Set the same USB serial number as that of the existing printer to the new printer using the TMUSB Identifier Utility. ➂ ➃ To set the same USB serial number to multiple printers, repeat described above.

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