Epson TM-C3500 Series Technical Reference Manual

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Technical reference manual (210 pages)

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Table of Contents

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Summary of Contents for Epson TM-C3500 Series

Page 1 Series Technical Reference Guide Product Overview Describes features for the product. Setup Describes setup and installation of the product and peripherals. Handling Describes how to handle the product. Application Development Information Describes how to control the printer and necessary information when you develop applications.
Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating...
Page 3: For Safety
For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING Provides information that must be observed to prevent damage to the equipment or loss of data.
Page 4: Warnings
 If water or other liquid spills into this equipment, unplug the power cord immediately, and then contact your dealer or a Seiko Epson service center for advice. Continued usage may lead to fire.  Do not use aerosol sprayers containing flammable gas inside or around this...
Page 5: Cautions
Cautions  Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and burning.  Be sure to set this equipment on a firm, stable, horizontal surface. The product may CAUTION break or cause injury if it falls.
Page 6: About This Manual
About this Manual Aim of the Manual This manual was created to provide information on development, design, and installation of systems and development and design of printer applications for developers. The specifications of the supported paper sizes are different for the firmware covered in this manual and the firmware that has been upgraded.
Page 7: Table Of Contents
Contents ■ For Safety ..........................3 Key to Symbols ............................3 Warnings ..............................4 Cautions ..............................5 ■ Restriction of Use ........................5 ■ About this Manual ........................ 6 Aim of the Manual ..........................6 Manual Content .............................6 ■ Contents..........................7 Product Overview ................ 11 ■...
Page 8 Function of the DIP Switches ......................49 ■ Setting the Printer Driver ....................50 Banding Reduction..........................50 TM-C3500 PrinterSetting........................52 Setting EPSON Status Monitor 3 ......................54 Handling ..................61 ■ Replacing the Ink Cartridge ..................... 61 ■ Replacing Maintenance Box .................... 64 ■...
Page 9 ■ How to Make Media Settings ..................174 Application Development Information........175 ■ Printer Control Method..................... 175 ■ Printer Driver........................176 ■ Using Epson Inkjet Label Printer SDK................177 Operating environment ........................177 Where to download ...........................177 ■ Utilities and Manuals ......................178...
Page 10 Maintenance................183 ■ Necessary Information for an Administrator of the Printer ...........185 Utility ..............................185 Setting the Printer..........................186 Setting the Printer Driver........................187 ■ System Configuration .......................189 Installing the Printer..........................189 Distributing the Printer Driver ......................190 ■ Maintenance ........................191 Changing the Printer Settings......................
Page 11: Product Overview
Product Overview This chapter describes features and specifications of the product. Features The TM-C3500 series (TM-C3500/ TM-C3510/ TM-C3520) are a 4-color ink jet printer that offers high speed easy operability and high reliability required for on-demand label printing. Printing • High-speed printing ...
Page 12 Reliability Life Print head 6 billion shots/nozzle Paper feed 1,500,000 pages or the number of pages that reaches the mechanism following paper length fed.  Plain Media: 150 km  Matte Media: 75 km  Wrist band (WB-S/M/L series): 30 km ...
Page 13: Easy Setup
• The printer driver has a built-in barcode font and can print high quality barcodes with supe- rior readability. It can also be used from a .NET environment application. • EPSON Inkjet Label Printer SDK (using a Windows printer driver) that supports the cus- tomer's printing application development is available.
Page 14: Parts Name And Function
Parts Name and Function Front Control panel Power switch cover Power switch Release lever Paper ejection guide Paper ejection table Ink cartridge cover Paper ejection Paper ejection tray Roll paper cover guide lock Control panel Paper LED Power LED Status LED Ink LED CUT button Cleaning button...
Page 15 Chapter 1 Product Overview Back Fanfold paper cover Paper feed guide Fanfold paper guide Connector (lower rear) Status sheet button LAN Connector USB connector Power connector Cable hook Link LED...
Page 16: Power Switch
Power Switch Before turning on the printer, be sure to check that the AC adapter is connected to the power supply. CAUTION ❏ When DIP switch 1 is OFF: • Turns the power on after the POWER button has been pressed while the power is OFF. •...
Page 17: Cut Button
Chapter 1 Product Overview CUT button ❏ If "Media detection settings" is set to "Full-page label/Continuous paper/Transparent full- page label", feeds the paper to the autocutting position for the top of the next page, and performs autocutting. ❏ If "Media detection settings" is set to "Die-cut label (Blackmark)", "Continuous paper (Blackmark)", or "Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the autocutting position according to the black mark or the gap between labels, and performs autocutting.
Page 18: Lcd Contrast Adjustment Button
LCD contrast adjustment button Adjusts the LCD contrast.  The LCD contrast adjustment button is located under the ink cartridge cover.  The adjusted value is saved in the non-volatile memory. Even after the power is turned on again, the adjusted value saved last time is applied. Connectors All cables are connected to the connector on the lower rear of the printer.
Page 19: Status/Error Indications
 For error recovery methods, see "Troubleshooting" on page 139 or the help for the driver. (For details on how to display HELP for EPSON Printers, see the help for the driver on page 144.) : Lit up : Blinking...
Page 20 : Lit up : Blinking : Off : No change ## : Error code — Printer Status Status Power Paper M/B COVER OPEN Maintenance box cover open (*) — — NO MAINT BOX No maintenance box (*) — — M/B READ ERROR Maintenance box read error (*) —...
Page 21: Ink Cartridge And Maintenance Box Status
Chapter 1 Product Overview Ink Cartridge and Maintenance Box Status You can check the status of the printer, the ink cartridges of each color, and the maintenance box from the LCD. Row 1 displays the printer's status Row 2 displays the status of the ink cartridges and maintenance box.
Page 22: Beeper
Beeper When an error occurs while “Beep Notification Setting at an Error” is enabled, the beeper performs “Sound the beeper on an error” shown in the below table. The beeper continues to beep until all the causes of error are removed. When "Settings For Paper Handling After Print"...
Page 23: Auto Nozzle Check System
Chapter 1 Product Overview Auto nozzle check system This product has an “Auto nozzle check system” that detects missing dots. You can select the “Nozzle check mode” depending on level of requirement for missing dots. The following table shows the timing for auto nozzle check for each nozzle check mode (printing operation mode).
Page 24 The following table shows the conditions for permitted missing dots and auto cleaning for each nozzle check mode. Anti-missing No Missing Anti-missing Anti-missing Condition Read Mode Dot Detection Dot Mode Color Mode (Default) Mode No 2 consecutive 1 missing dot or missing dots and Permitted missing dots None...
Page 25  This "Auto nozzle check" system cannot detect 100% of dot missing cases.  In cases extremely high reliability and safety is required, Epson recommends the use of font constructed of 3 vertical dots or more in "Anti-missing Dot Mode" or "Anti-missing Read Mode"...
Page 26: Drivers, Utilities
Epson Inkjet Label Printer (Epson Printer Driver Interface/EPDI)  Checking the printer status  (EpsonNet SDK)  Sample program for printing by this printer  (Epson Inkjet Label Printer Sample Program) Utilities Category Name Description Utility that carries out setting up this printer on one host PC.
Page 27 Utility for creating a driver installation package that can be distributed to multiple host PCs. EpsonNet SetupManager Start this from the EPSON Deployment Tool. Utility for changing the printer's network settings. EpsonNet Config This utility is included in the supplied CD-ROM.
Page 28: Restrictions
Restrictions • If you turn off the product using the power switch, the print head is automatically capped to avoid ink from drying. When you are not using the printer after installing ink cartridges, make sure you turn off the product using the power switch. Do not unplug the power cord or turn off the breaker while the printer's power is still on.
Page 29: Setup
Chapter 2 Setup Setup This chapter describes setup and installation of the product and peripherals. Work Flow This chapter consists of the following sections along with the setup flow of the product and peripherals. 1.Checking the Items Included in the Package (page 30) 2.Installing the Printer (page 31) 3.Attaching the Power Switch Cover (page 32) 4.Setting Up the Printer (page 34)
Page 30: Checking The Items Included In The Package
Checking the Items Included in the Package When using the printer for the first time, check the items included in the package. The items included in the package are as follows: User’ s Manual TM-C3500 Series Dedicated AC adapter AC cable *1 Ink cartridge...
Page 31: Installing The Printer
Chapter 2 Setup Installing the Printer Install the printer in an appropriate location with sufficient space around it. Important Notes on Installation • The printer must be installed horizontally. • Leave enough space in front of the printer for the ink cartridge cover and the roll paper cover to be fully opened.
Page 32: Attaching The Power Switch Cover
Attaching the Power Switch Cover Attaching the power switch cover prevents accidental pressing of the power switch. Before attaching the power switch cover, set DIP switch 1 to ON. (For details, see “Setting the DIP switches”Setting the DIP Switches on page 48.) The printer power can then be switched by turning the AC supply on and off, and you can also control the printer power with a device such as a distribution board.
Page 33 Chapter 2 Setup To operate the power switch by inserting a long, thin object into a hole Attach the power switch cover after punching the hole in it. The hole cannot be punched in the power switch cover after it is attached to the printer. Punch a hole in the power switch cover by pushing the middle of it with a hard, fine-tipped object.
Page 34: Setting Up The Printer
Setting Up the Printer Set up the printer using Install Navi. Install Navi is included in the supplied CD-ROM. Turn on the computer to be connected to the printer. Make sure that the printer is turned off. Be sure to turn the printer off. Set the CD-ROM in the computer, and Launcher automatically starts up....
Page 35 Chapter 2 Setup Later in the setup procedure, "Media Layout Creation" window appears. When "Media Layout Creation" window appears, if you do not use the roll paper included in the package, you have to create a new media layout. For the procedure to create a new media layout, see Media Layout Creation on page 36....
Page 36: Media Layout Creation
Media Layout Creation On "Media Layout Creation" window, select [Yes] and Click [Next]. The following window appears. Select either [Roll Paper] or [Fanfold Paper] and click [Next].
Page 37 Chapter 2 Setup The following window appears. Select the media to be used and click [Next]. When fanfold paper is selected, you can select [Die-cut label (Gap)], [Die-cut label (Black- mark)], [Continuous paper (Blackmark)], or [Transparent die-cut label (Gap)].
Page 38 The following window appears. Enter each item and click [Next]. Item Description Media Layout Name Enter any name. Unit Select the unit. Enter the width and length of the media to be used. Media Layout The information to be entered is different depending on the media type selected in Step 3.
Page 39 Chapter 2 Setup "Confirming the Media Layout” screen appears. The newly set media layout information is displayed. Confirm the settings and click [Next]. "Restarting the Printer” screen appears.  Restart the printer to apply the new settings.
Page 40: Shutter Adjustment
Shutter Adjustment Turn the printer OFF. Press down the release lever, and pull it to the front to open the roll paper cover. Refer to the shutter adjustment method label on the top of the printer, and open or close the shutters on the platen to match the width of the paper.
Page 41 Chapter 2 Setup Close the roll paper cover.
Page 42: Ejection Angle Of Printed Paper
Ejection Angle of Printed Paper Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not ejected straight due to such causes as an obstruction, the print result may be distorted.
Page 43: How To Display The Printer Driver
Click [Settings] on [Start] menu, and click [Control Panel].  For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu. Right-click [EPSON TM-C3500], and click [Printing Preferences]. The printer driver screen is displayed. The barcode printing position is moved based on the amount of margin.
Page 44: Registering The Media Layout
Registering the Media Layout If the paper size to use is not in Media Layout, register the user defined media. The registered layout will be stored in [Favorite Setting] to use from application of users. (For details on how to register the favorite setting, see Favorite Setting on page 84.) Display the printer driver window.
Page 45 Chapter 2 Setup Click [Save]. User Defied Media will be registered and displayed on the list of [Defined Media Layout]. Registered paper...
Page 46: Attaching The Paper Ejection Tray
Attaching the Paper Ejection Tray If you attach the paper ejection tray, you can temporarily store the printed paper in the tray. Follow the steps below to install/adjust the ejection tray.  Paper may not stay in the paper ejection tray depending on the paper curl and length. ...
Page 47 Chapter 2 Setup Slide the bottom tray to align it with the paper length. Pull up the lever at the bottom-right of the paper ejection tray to lock it.
Page 48: Setting The Dip Switches
Setting the DIP Switches Change the DIP switch settings in the following cases. • When attaching the power switch cover to prevent the power switch from being pressed • When changing the LCD display language • When changing the volume of the buzzer Setting Procedure Follow the steps below to change the DIP switch settings.
Page 49: Function Of The Dip Switches
Chapter 2 Setup Function of the DIP Switches Factory Function settings Operation of the power switch Reset Power ON/OFF Internal use Fixed to OFF (Do not change) Internal use Fixed to OFF (Do not change) LCD display language settings See the table below Buzzer volume High When attaching the power switch cover to prevent the power switch to be pressed, set DIP...
Page 50: Setting The Printer Driver
In addition to the printing preferences, the printer driver also provides the printer settings and various utility functions. • Banding Reduction • TM-C3500 PrinterSetting • Setting for EPSON Status Monitor 3 Banding Reduction You can reduce banding (extraneous lines in printing) to obtain better print quality. This function, however, lowers the print speed.
Page 51 Chapter 2 Setup "Advanced" screen appears. Check [Banding Reduction], and click [Close]. The screen returns to "General" window. Click [OK].
Page 52: Tm-C3500 Printersetting
TM-C3500 PrinterSetting TM-C3500 PrinterSetting is used to change various printer settings.
Page 53 Chapter 2 Setup From TM-C3500 PrinterSetting, you can change the following printer settings: Item Description  Media source settings Media source settings  Media detection settings General  Nozzle Check Mode Printer Operation Settings  Paper Loading Settings  Beep Notification Setting at an Error ...
Page 54: Setting Epson Status Monitor 3
Setting EPSON Status Monitor 3 When EPSON Status Monitor 3 is used, the paper type and the ink level are displayed on a pop- up window when printing. In addition, when a fatal error occurs, an error window is displayed.
Page 55 Chapter 2 Setup Follow the steps below to change to [Use EPSON Status Monitor 3]. Turn the printer ON. Display the printer driver window. (See How to Display the Printer Driver on page 43.) Select [Driver Utilities] tab and click [Driver Preferences] under [Driver Preferences].
Page 56 The EPSON Status Monitor 3 will not be activated if an error occurs when not printing. • Clicking the icon for [EPSON Status Monitor 3] on the task tray allows you to display [EPSON Status Monitor 3] at any time....
Page 57 Chapter 2 Setup • The following items can be set in [Monitoring preferences]. Selecting error indications: (See Error notification setting for [Not use EPSON Status Monitor 3] on page 58.) Displaying the [EPSON Status Monitor 3] icon on the task bar: (See Displaying the icon on page 60.)
Page 58 Error notification setting for [Not use EPSON Status Monitor 3] Follow the steps below to set error notification for [Not use EPSON Status Monitor 3]. Turn the printer on. Display the printer driver window. (See How to Display the Printer Driver on page 43.)
Page 59 Chapter 2 Setup Error notification setting for [Use EPSON Status Monitor 3] Follow the steps below to set error notification for [Use EPSON Status Monitor 3]. Turn the printer ON. Display the printer driver window. (See How to Display the Printer Driver on page 43.)
Page 60 Displaying the icon Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting. Follow the steps below to display the icon. Turn the printer ON. Display the printer driver window. (See How to Display the Printer Driver on page 43.)
Page 61: Handling
Chapter 3 Handling Handling This chapter describes basic handling of the printer. Replacing the Ink Cartridge When the ink ends, the INK LED lights. Follow the steps below to replace the ink cartridge. Turn the power on and make sure that the INK LED lights. Pull down the ink cartridge cover to the front to open it.
Page 62 With the label facing upwards, insert the new ink cartridge, and push it in slowly until it clicks into place. Close the ink cartridge cover. When the ink cartridge replacement is completed, the INK LED turns off, and printing can be performed. Cautions on using ink cartridges ❏...
Page 63 Epson products will not be free of charge even if the warranty period is still valid. ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality. Use of genuine Epson ink cartridges is recommended.
Page 64: Replacing Maintenance Box
Replacing Maintenance Box  Do not dismantle the Maintenance box.  Do not touch the IC chip on the cartridge.  Keep out of reach of children, and do not drink.  Do not reuse a maintenance box which was removed and detached for a long period. ...
Page 65 Chapter 3 Handling Put the maintenance box into the plastic bag for disposal of used main- tenance box. Slowly insert the new maintenance box. Close the maintenance box cover. After replacing the maintenance box, we recommend that you clean the platen. (See the "Cleaning the platen"...
Page 66: Replacing Roll Paper With Fanfold Paper
Replacing Roll Paper with Fanfold Paper Follow the steps below to replace the roll paper with fanfold paper. Press down the release lever, and pull it to the front to open the roll paper cover. Remove the used roll paper. Turn the printer ON.
Page 67 Chapter 3 Handling From TM-C3500 PrinterSetting, specify the media source and the media detection method. Then, click [Apply Settings]. After setting [Media source], set [Media detection settings]. Item Description Media source Select [Fanfold paper]. Select the media type.  Die-cut label (Blackmark) Media detection settings ...
Page 68 The confirmation window appears. Click [Yes] to send the settings to the printer. The following window appears. Click [OK]. The completion window appears. Click [OK].
Page 69 Chapter 3 Handling On the printer driver window, select [General] tab. Specify the media settings and click [OK]. Item Description Media Type Select the media type. Print Quality Select the print quality. Select the media layout. Print Settings If the media layout to be used is not included in Media Layout the list, create a new layout.
Page 70 Open the fanfold paper cover and take out the paper feed guide. Pull the release lever to the front to open the roll paper cover. Insert the paper feed guide for fanfold paper into the groove inside the roll paper cover to install it.
Page 71 Chapter 3 Handling Refer to the shutter adjustment method label on the top of the printer, and open or close the shutters on the platen to match the width of the roll paper. If the shutter is set incorrectly, paper may be jammed or get dirty.
Page 72 Release the lock of the paper ejection guide with a fine-tipped tool. Slide the paper ejection guide to the very left end, and lock it. Open the cover at the back of the printer, and unlock the fanfold paper guide.
Page 73 Chapter 3 Handling Adjust the fanfold paper guide to the fanfold paper width. Lock the fanfold paper guide. Turn the printer ON.
Page 74 Insert the fanfold paper into the paper slot, facing the print surface upward. Insert the paper until it is pulled into inside the printer (approxi- mately 100 mm {3.94"}). The printer detects the edge of the fanfold paper, pulls it inside, and then starts feeding it to the print starting posi- tion.
Page 75 Chapter 3 Handling Close the fanfold paper cover.  To prevent liquid and dust from getting into the printer, keep the fanfold paper cover closed when using the printer.  To prevent paper jams from occurring, insert fanfold paper into the fanfold paper slot on the back of the printer with the roll paper cover closed.
Page 76: Replacing Fanfold Paper With Roll Paper
Replacing Fanfold Paper with Roll Paper Follow the steps below to replace the fanfold paper with roll paper. Open the fanfold paper cover at the back of the printer. Remove the used fanfold paper. Turn the printer ON. Display the printer driver window. (See "How to Display the Printer Driver"...
Page 77 Chapter 3 Handling From TM-C3500 PrinterSetting, specify the media source and the media detection method. Then, click [Apply Settings]. After setting [Media source], set [Media detection settings]. Item Description Media source Select [Roll paper]. Select the media type.  Full-page label, Continuous paper, Transparent full-page label Media detection settings ...
Page 78 The confirmation window appears. Click [Yes] to send the settings to the printer. The following window appears. Click [OK]. The completion window appears. Click [OK].
Page 79 Chapter 3 Handling On the printer driver window, select [General] tab. Specify the media settings and click [OK]. Item Description Media Type Select the media type. Print Quality Select the print quality. Select the media layout. Print Settings If the media layout to be used is not included in Media Layout the list, create a new layout.
Page 80 Press down the release lever, and pull it to the front to open the roll paper cover. Remove the paper feed guide for fanfold paper. Unlock the roll paper guide.
Page 81 Chapter 3 Handling Move the left paper guide toward the direction of the arrow in the illus- tration below, and insert the roll paper all the way in with the print sur- face facing upward. Lock the roll paper guide.
Page 82 Refer to the shutter adjustment method label on the top of the printer, and open or close the shutters on the platen to match the width of the roll paper. If the shutter is set incorrectly, paper may be jammed or get dirty.
Page 83 Chapter 3 Handling Adjust the paper ejection guide to the roll paper width. Lock the paper ejection guide and close the roll paper cover. Turn the printer ON. After this, the printer feeds the paper automatically to remove any slack in the roll paper. Confirm that the LCD displays an "R".
Page 84: Setting The Printer Driver
Setting the Printer Driver Favorite Setting [Favorite Setting] is the function to administer print setting of the printer driver into one. The setting from [General] and [Options] tab such as Media Type, Media Layout (including User Defined Media) are included. [General] tab Favorite Setting [Options] tab...
Page 85 Chapter 3 Handling Features • When printing from application, the print setting registered on [Favorite Setting] can be selected as default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting]. •...
Page 86 Registering print setting on [Favorite Setting] Set the printer driver depending on paper to print. Set settings on [General] and [Options] tab. Select from Media Layout when using User Defined Media. Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting]. The current setting will be displayed on the list of the right side.
Page 87: Information For User Definition
Chapter 3 Handling [Favorite Setting] includes the following setting. • Default Settings: The default setting when installing the printer driver. • Current Settings: The contents set on [General] and [Options] tab. These contents are displayed in the current settings on [Current Set- ting] and [Save/Delete Favorite Setting] window.
Page 88: Exporting/Importing Printer Driver Settings
Exporting/Importing Printer Driver Settings You can export the printing references, favorite setting, user-defined information (paper layout, barcode) and printer driver operation settings into a BSF file (extension of ".BSF"). You can also import the settings from a BSF file to set up the printer driver. Export Settings Follow the steps below to export the settings.
Page 89: Import Settings
Chapter 3 Handling "Import/Export Settings" window appears. Click [Export Settings]. The window to save a file appears. Specify a name and save the BSF file. The process completion window appears. Click [OK]. To the BSF file, the print settings in "favorite setting" defined by the user are applied. The print settings in "Current settings"...
Page 90: Barcode Printing
Barcode Printing The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.
Page 91 Chapter 3 Handling Change settings of the following. • Display: Select [Barcodes]. • Font Name: Input an arbitrary character string. ASCII characters only. • Type: Select a barcode type from the following. The displayed items are changed accordingly. UPC-A UPC-E JAN13(EAN) JAN8(EAN) Code39...
Page 92 • Module: Sets the thin element width in dots. Upper Line: Minimum Mod- ule [by 360 dpi] Lower Line: Minimum Ele- Graphic resolu- Print Adjust ment Ratio tions Category direction (Horizontal x ANSI ANSI ANSI Width *2 vertical) (dpi) Grade Grade Grade D or...
Page 93 Chapter 3 Handling By the combination of the specific paper type and the Symbol, the following conditions are available. Wristband & Code128 : Element = 5 dots (D-grade) Wristband & Codabar : Element = 5 dots, Element ratio = 2.5 (C-grade) •...
Page 94 Specifying the barcode data Specify the barcode data by referring to the following descriptions. About the composite symbol: The composite component type is selected automatically depending on the digit number of the data. (CC-C is selected only when GS1-128 is set.) Composite Component Type Encodable Digit Number CC-A...
Page 95 Chapter 3 Handling ❏ Composite (differences from Normal) • For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added. • For data of 12 digits, the 12th digit is ignored, and a check digit is automatically added. JAN13(EAN) ❏...
Page 96 Code93 ❏ Specify the data of 1 to 255 digits. ❏ A start code, 2 check digits, stop code is automatically added. ❏ A character () that indicates a start code is printed for the head of the HRI character. ❏...
Page 97 Chapter 3 Handling Code128 ❏ Specify the data of 2 to 255 digits. ❏ Specify either one of the code selection characters (CODE A, CODE B, CODE C) as a start code of the first 2 digits. ❏ A special character is indicated by combining ‘{‘ and the next character. ❏...
Page 98 GS1-128 ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
Page 99 Chapter 3 Handling GS1-128M ❏ Specify the data of 38 to 66 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏...
Page 100 GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited ❏ The first application identifier ‘01’ is not included in the data. ❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. ❏ A check digit need not to be attached to the barcode data. ❏...
Page 101: Printing Method
Chapter 3 Handling GS1 DataBar Expanded ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ Be sure to include all the application identifiers in the data. ❏...
Page 102: 2D Symbol Font Settings
2D Symbol Font Settings The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab.
Page 103 Chapter 3 Handling Change settings of the following. • Display: Select [2D Symbols]. • Font Name: Input an arbitrary character string. ASCII characters only. • Type: Select a 2D symbol type. The displayed items are changed accord- ingly. • Rotation Settings: Select a setting when printing the 2D symbol rotated by the specified rate.
Page 104 Make settings of the following items according to the selected [Type]. • PDF417 Module Width: Makes settings of the module width for PDF417. Module Height: Makes settings of the module height for PDF417 by the ratio to the module width. Column: Input the number of columns for PDF417.
Page 105 Chapter 3 Handling • DataMatrix(Rectangle) Cell Size: Makes settings of the cell (module) size for DataMatrix. Number of Vertical Cells: Specify the number of cells for DataMatrix in the vertical direction. Number of Horizontal Cells: Specify the number of cells for DataMatrix in the horizontal direction. [Minimize]: Optimize the minimum number of cells automatically....
Page 106 • Recommended value for setting the barcode/2D symbol font (2D symbol of matrix type) (AztecCode, QRCode) Minimum Cell Size Graphic res- [by 360 dpi] olutions Category Print Status (*1) ANSI ANSI ANSI (Horizontal x Grade D Grade C Grade B vertical) (dpi) or higher or higher...
Page 107 Chapter 3 Handling Specifying the 2D symbol data See the following description to specify the 2D symbol data. For the composite symbol and the HRI character, see "Specifying the barcode data" on page PDF417 ❏ Calculated automatically when the digit number and the line number are 0. ❏...
Page 108 AztecCode ❏ Supports the full range mode and the compact mode. DataMatrix ❏ Supports the ECC200 versions - square and rectangular. Printing method Specify the selected 2D symbol font, specified point and language to the printing data, and print The font size of the 2D symbol can not be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.
Page 109: Barcode And 2D Symbol Font Printing On .Net Environment
Chapter 3 Handling Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver.
Page 110 Printing barcode and 2D symbol Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data.  The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D Symbol] on [Driver Utilities].
Page 111: Print Preview
Chapter 3 Handling Print Preview If this function is checked, the print preview window is displayed when printing is performed from an application, allowing you to check the print result image before printing. Displays the print preview before printing if this check box is turned on. To improve 2D symbol scanning accuracy, we recommend no paper feed during 2D symbol printing.
Page 112: Settings For Paper Handling After Print
Settings For Paper Handling After Print Follow the steps below to set whether to enable autocut after printing and paper feed settings. Display the printer driver window. (See "How to Display the Printer Driver" on page 43.) On [General] tab, set [Settings For Paper Handling After Print].
Page 113 Chapter 3 Handling Item Description After printing, the paper is fed to the position where autocutting is possible and is automatically cut on a After Every Page page-by-page basis. When resuming printing, the paper is fed in the reverse direction to the printing posi- tion and then printing resumes.
Page 114: Beeper
Beeper Follow the steps below to set whether to sound the beeper after printing and the timing to sound the beeper. Display the printer driver window. (See "How to Display the Printer Driver" on page 43.) On [General] tab, select [Notification]. Item Description None...
Page 115: Setting The Printer
Chapter 3 Handling Setting the Printer Media detection settings This product can perform the following four types of [Media detection settings]. The aforementioned [Media source settings] and the [Media detection settings] are related as below table. ❏ Full-page label/Continuous paper/Transparent full-page label Detects paper presence only and does not adjust the paper position.
Page 116 Setting procedure Follow the steps below to set the Media detection settings. Remove the paper.  For roll paper: See step 1 in "Replacing Roll Paper with Fanfold Paper" on page  For fanfold paper: See steps1 to 2 in "Replacing Fanfold Paper with Roll Paper"...
Page 117 Chapter 3 Handling The "Media settings" screen is displayed. Set [Media detection settings]. Click [Apply Settings]. When fanfold paper is selected, the gap may not be detected depending on the paper you are using. If this happens, perform [Adjust the Label Gap Detection Sensor]. For details, "Sensor Adjustment"...
Page 118: Nozzle Check Mode Settings
Nozzle Check Mode Settings The following modes are available for the printing operation mode setting. (The mode is set to [Anti-missing read mode] by default. If you use the default setting, there is no need to change the settings.) • Anti-missing Dot Mode •...
Page 119 Chapter 3 Handling "Printer Operation Settings" window appears. Set [Nozzle Check Mode] under [Nozzle Check Mode Settings]. Then, click [Apply Settings]. The confirmation window appears. Click [Yes] to send the settings to the printer.
Page 120: Paper Loading Settings
Paper Loading Settings Follow the steps below to specify the settings for paper loading at power-on/paper cover close. The following types are available for the settings for paper loading at power-on/paper cover close. (The type is set to [Paper feed for positioning (With cutting)] by default. If you use the default setting, there is no need to change the settings.) Paper loading at power-on Settings...
Page 121 Chapter 3 Handling Paper feed for positioning (Without cutting) Settings Description Paper loading settings: Die-cut label (Blackmark), Continuous paper (Black- mark), Die-cut label (Gap)/Transparent die-cut label Paper is loaded based on the upper end of black mark/label detected by the black mark detector or label detector.
Page 122 Turn the printer on. Display the printer driver window. (See "How to Display the Printer Driver" on page 43.) Select [Printer Utilities] tab and click [Printer Setting Utility] under [Printer Preferences]. TM-C3500 PrinterSetting window appears. Select [General]-[Printer Operation Settings]. "Printer Operation Settings" window appears. Specify each item for [Paper Loading at Power -on].
Page 123: Notification Settings
Selects notification setting at a paper size or type error. Lights Error LED and Paper LED when detecting an error, and notifies error if EPSON Status Monitor 3 is in active. (Default setting is [No Error Notification]. The user does not need to change when using with default setting.) Follow the steps below to set the notification setting.
Page 124 "Notification Settings" window appears. Specify each item.  Then, click [Apply Settings]. The confirmation window appears. Click [Yes] to send the settings to the printer.
Page 125: Panel Button Settings
Chapter 3 Handling Panel Button Settings Enable/disable the panel buttons of this printer. Operation Caused Panel Button Settings by Panel Button Feed Button Paper feed Enable / Disable Cut Button Paper cut Enable / Disable Enable(Also Enabled During Printing)/ Cleaning Button Head cleaning Enable(Disabled During Printing) / Disable...
Page 126 "Panel Button Setting" window appears. Specify each item. Then, click [Apply Settings]. The confirmation window appears. Click [Yes] to send the settings to the printer.
Page 127: Operating Time Settings
Chapter 3 Handling Operating Time Settings Allows you to specify the following: Settings Description Allows you to specify the time before stopping the platen vacuum fan after printing completion. Platen Vacuum Operation Pause The time may be extended up to 12 hours in accordance with the way the Time Settings printer is used.
Page 128 Turn the printer on. Display the printer driver window. (See "How to Display the Printer Driver" on page 43.) Select [Printer Utilities] tab and click [Printer Setting Utility] under [Printer Preferences]. TM-C3500 PrinterSetting window appears. Select [Advanced Settings]- [Operating Time Settings]. "Operating Time Settings"...
Page 129: Paper Feed Adjustment
Chapter 3 Handling Paper Feed Adjustment Allows you to specify the following: Settings Description Cut Position Adjust the cut position. The unit is 1/180 inch. You can make adjustments in the Adjustment range of -63 to 63. Print Start Position Adjust the print start position (vertical direction).
Page 130 Adjustment Method Turn the printer on. Display the printer driver window. (See "How to Display the Printer Driver" on page 43.) Select [Printer Utilities] tab and click [Printer Setting Utility] under [Printer Preferences]. TM-C3500 PrinterSetting window appears. Select [Printer Adjustment]- [Paper Feed Adjustment].
Page 131: Cut Position Adjustment
Chapter 3 Handling Cut Position Adjustment The paper feed pitch is adjusted as described below depending on the [Media detection settings]. Media detec- Description tion settings  Specifying a positive value moves the cut position closer to the reference position (print start position). ...
Page 132 Media detec- Description tion settings  Specifying a positive value moves the cut position closer to the reference position (print start position).  Specifying a negative value moves the cut position away from the reference position (print start position). Backing paper Print reference (Print start position) Continuous paper...
Page 133 Chapter 3 Handling Media detec- Description tion settings  Specifying a positive value moves the cut position closer to the reference position (print start position).  Specifying a negative value moves the cut position away from the reference position (print start position). Backing paper Print reference (Print start position)
Page 134 Print Start Position Adjustment (Vertical Direction) The paper feed pitch is adjusted as described below depending on the [Media detection settings]. Media detec- Description tion settings  Specifying a positive value moves the print start position and cut position away from the reference position (top of label). ...
Page 135 Chapter 3 Handling Media detec- Description tion settings  Specifying a positive value moves the print start position and cut position away from the reference position (blackmark position).  Specifying a negative value moves the print start position and cut position closer to the reference position (blackmark position).
Page 136: Sensor Adjustment
Sensor Adjustment The threshold for the sensor can be adjusted when the sensor does not detect the label gap and black mark for the paper to be used. Follow the steps below to make adjustment. Load the paper to the printer. Turn the printer on.
Page 137: Print Head Alignment
Chapter 3 Handling Print Head Alignment Adjust the print head alignment (gap) when vertical and horizontal lines appear misaligned or printed characters are blurred. The banding adjustment may not completely solve gaps between lines or prints over previous lines. Turn the printer on. Display the printer driver window.
Page 138: Network Interface
Network Interface The LAN interface information for this printer is as shown below. Factory settings The factory settings for this printer are as follows: Item Factory settings IP address setting mode: Manual IP address: 192.168.192.168 Host computer name: EPSONxxxxxx (xxxxxx sets the lowest 6 digits of the MAC address.) Domain name None How to initialize the settings to the factory settings...
Page 139: Troubleshooting
Chapter 3 Handling Troubleshooting Trouble Recovery Method Trouble status (Image/Illustration) No.1 No.2 No.3 No.4...
Page 140 Image/ Trouble Description Recovery method Illustra- tion The LCD displays the "Error Recovery Method" on An error has occurred content of the error. page 152. Perform nozzle check and check whether print nozzles are clogged. If the print nozzles are clogged, per- form head cleaning.
Page 141 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion Adjust the alignment of paper feed. On the [Printer Utilities] tab, click [Printer Setting Utility]. As the paper feeding When the PrinterSetting screen is amount varies displayed, click [Printer Adjustment] depending on the - [Print Head Alignment], and per- No.
Page 142 Image/ Trouble Description Recovery method Illustra- tion If you have moved the Perform manual head cleaning printer after the initial until there are no more mixed col- Print results look differ- ink charge, specified ors. ent from what was colors may not be pro- No.
Page 143 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion When the shutters on the platen on the outer side of the paper are set to open, air current may cause printing trouble; outer edges of the The shutters on the print result may become blurry.
Page 144 Image/ Trouble Description Recovery method Illustra- tion The width of the bars has to be cor- rected to print barcodes correctly. Use the barcode and 2D symbol fonts that are installed with the printer driver, or a barcode genera- tor application to correct the width of bars.
Page 145 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion When the paper width and the set- tings for the shutters on the platen do not match, paper may be lifted; the print head may touch and The paper width and smudge the paper.
Page 146 Image/ Trouble Description Recovery method Illustra- tion For thermal label printers, the label size is generally considered as “printable area”, however for TM- C3400, it is considered as “label size” - “margins” = printable area. Therefore, TM-C3400 comes with the Auto Fit Page function so that the same paper layout can be The Auto Fit Page func- used even when the printable area...
Page 147 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion On the [General] tab, if you select [User Defined...] in Media Layout but do not select [Borderless Print- ing], the area minus the 1.5 mm margins around the label becomes the printable area.
Page 148 Continuous paper, even when you are using genuine and Transparent full- Epson paper. If this happens, click page label [Printer Setting Utility] on the [Printer Label gap detection is Utilities] tab in the printer driver to...
Page 149 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion Check the paper you are using and The paper you are the printer’s [Media detection set- using does not match tings]. the [Media detection "Media detection settings" on settings]. page 115.
Page 150 Image/ Trouble Description Recovery method Illustra- tion Check the paper you are using and The paper you are the printer’s [Media detection set- using does not match tings]. the [Media detection "Media detection settings" on settings]. page 115. The black marks may not be detected if their reflection rate is higher than the specified value.
Page 151 Chapter 3 Handling Image/ Trouble Description Recovery method Illustra- tion See “TM-C3400/C3500 Series Design Manual for Media Take-up Unit”. On the [Printer Utilities] tab, select [Printer Setting Utility]. (2) Select [Option] and [Enable Selection of Large-diameter roll paper (Use the Rear Feed Slot)] in I do not know how to [Media Source Settings Option].
Page 152: Error Recovery Method
Error Recovery Method The following table shows the error recovery methods. LCD display Description Recovery method  Set the type of paper specified for The type of the paper set in the printer is different from the "Media detection settings". ...
Page 153 Chapter 3 Handling LCD display Description Recovery method ROLL COVER OPEN The roll paper cover is open. Close the roll paper cover. INK COVER OPEN The ink cartridge cover is open. Close the ink cartridge cover. An ink cartridge is not loaded. Load an ink cartridge with sufficient ink left.
Page 154 LCD display Description Recovery method The product is near the end of Because the internal parts of the printer its service life. are near the end of their service life, pre- SERVICE SOON ## pare to replace the printer, or prepare a printer for replacement.
Page 155: When The Print Result Is Faint Or White Lines Or Black Lines Are Printed
Chapter 3 Handling When the print result is faint or white lines or black lines are printed Follow the steps below to clear the problem efficiently.  For roll paper: Check if the paper is loaded correctly. Open the roll paper cover, and load the paper again. For details, see "Replacing Fanfold Paper with Roll Paper"...
Page 156 C o r r e c t t h e p a p e r The paper feeding amount changes depending on the paper feeding misalignment you are using, and it may cause white lines or black lines to be printed.
Page 157: Help For Epson Printers
"How to Display the Printer Driver" on page 43.) Click [Help] at the bottom-right of the window. "HELP for EPSON Printers" window appears. From the top page, select [Introduction] - [Error Recovery to LCD Display]. Click [Home] to display the top page.
Page 158 "Error Recovery to LCD Display" appears.
Page 159: Setting Check Modes
Chapter 3 Handling Setting Check Modes Besides the ordinary print mode, the printer has the self-test mode and allows you to print the status sheet to check the various settings of the printer. Self-test Mode Printing errors such as dot missing can be checked on self-test mode. In addition, the firmware version, Post-Printing Verification Settings, and Media detection settings can be checked.
Page 160 Set the die-cut label, receipt or continuous label which length is 90 mm or more. Turn the power on while pressing the paper feed button. (Keep pressing the Power switch until the POWER LED is on.) Following test pattern is printed. Firmware Version "Nozzle check mode"...
Page 161 Chapter 3 Handling Status Specification Media detection settings Cnod Full-page label/Continuous paper/Transparent full-page label Cbmd Die-cut label (Blackmark) Cbmc Continuous paper (Blackmark) Cgap Die-cut label (Gap)/Transparent die-cut label...
Page 162: Status Sheet Printing (Lan Interface Model Only)
The network setting can be reset to the default value by turning on the printer while press- ing the status sheet button and holding the button down for 20 seconds or more. EPSON Network Status Sheet 1. MAC Address XX : XX : XX : XX : XX : XX Auto (10 Base Full/10 Base Half/100 Base Full/...
Page 163: Reset
Chapter 3 Handling Reset The printer resets in the following cases (called "hardware reset"): ❏ When the printer is initialized with the RESET button ❏ After the printer's firmware is updated...
Page 164: Cleaning The Printer
Cleaning the Printer Cleaning the platen When replacing the maintenance box, use the non-woven cloth and cotton swabs included in the maintenance box and clean the platen in the following procedure.  Do not use any water or alcohol.  Be careful not to change the shutter positions on the platen. If the shutter is set incor- rectly, paper may be jammed or get dirty.
Page 165 Chapter 3 Handling Use the non-woven cloth included with the maintenance box to wipe off stains on the platen. Your hands or paper may be stained by the ink on the platen. If the three holes in the platen are clogged with ink, ink stains may occur inside the printer. Use the included cotton swabs to remove stains in the holes or on the sides.
Page 166: Cleaning The Autocutter
Cleaning the Autocutter Adhesive from labels may stick to the fixed blade of the autocutter, which may prevent the autocutter from cutting paper cleanly. If this happens, follow the steps below to clean the autocutter. Turn off the printer, and unplug the AC cable from the outlet. Open the roll paper cover and remove the paper.
Page 167: Media Arrangement
Chapter 3 Handling Media arrangement Media arrangement when feeding media for printing from the first sheet Roll paper This can be used with the following media forms. • Continuous paper (Blackmark) • Die-cut label (Blackmark) • Die-cut label (Gap) • Transparent die-cut label Loading Paper When feeding paper, bring the edge of the roll paper between the autocutting position and the edge of the paper ejection table, then close the roll paper cover.
Page 168: Fanfold Paper
• Die-cut label (Blackmark), die-cut label (gap), and transparent die-cut label Place the edge of the first label in a position 172.5 mm {6.791”} or more from the edge of the roll paper, and do not place a label or black mark before there, leaving only the backing. Label edge Paper feed direction...
Page 169: Media Arrangement For Printing On The Last Sheet
Chapter 3 Handling Media arrangement for printing on the last sheet Roll paper The following media is supported: • Continuous paper (Blackmark) • Die-cut label (Blackmark) • Die-cut label (Gap) • Transparent die-cut label Premise • The starting part of the paper roll and the roll core are not glued or taped down. •...
Page 170 Method for arranging the media • Continuous paper (Blackmark), and Die-cut label (Blackmark) Ensure a margin of 107.5 mm {4.32"} or more from the rear edge of the last ticket or label to be printed, and for labels, leave only the backing. Also, behind the last ticket or label to be printed, place a black mark [A in the figure] at the same interval up until that point [L in the figure], leave a gap of 5 ±...
Page 171 Chapter 3 Handling Fanfold paper The following media is supported: • Continuous paper (Blackmark) • Die-cut label (Blackmark) Premise • Moving to the peel position as post-printing processing is not selected. • For Continuous paper (Blackmark) and Die-cut label (Blackmark), Enable "Notification setting at media size error".
Page 172: Setting The Label Size And Paper Layout For Borderless Printing
Setting the label size and paper layout for bor- derless printing This section explains the approaches for borderless printing and how to set the paper size and layout. Apply the settings when designing the label paper, making the driver settings, and setting the data size on the application.
Page 173 Chapter 3 Handling 70 mm (Backing paper width) 66.0 mm (Label width including fringes) 63.0 mm (Print area width) 60.0 mm (Label width) Paper feeding direction 1.5 mm 1.5 mm 1.5 mm 1.5 mm 2.0 mm 2.0 mm Print area specified in [User Defined Media Layout] in the printer driver Printing data position (Top: 63.0 ×...
Page 174: How To Make Media Settings
How to Make Media Settings Depending on the paper you are using, the print result may be faint or white lines or black lines may be printed. Follow the steps below to make paper settings. Load the paper and turn on the printer. Display the printer driver window.
Page 175: Application Development Information
The control method for the printer differs depending on the use environment. Application specifications Control method Page Printing using the Epson printer driver installed Use an Epson printer driver page 31 during the setup operation in chapter 2. Printing using the application developed from...
Page 176: Printer Driver
Printer Driver The printer driver has the following functions and these are not necessary to implement in the application. ❏ Barcode and 2D symbol font is implemented. The barcode and 2D symbol font can also be printed using font replacement function for .NET environment. The barcode and 2D symbol font must be set in advance on the printer driver to use this func- tion.
Page 177: Using Epson Inkjet Label Printer Sdk
Chapter 4 Application Development Information Using Epson Inkjet Label Printer SDK The necessary environments to print with a customer's application using an Epson's printer driver are provided as SDK. The following items are included. Items Description EPSON Inkjet Label Printer SDK...
Page 178: Utilities And Manuals
Following the instructions on the screen, you can install the printer driver and set up the printer at the same time. EpsonNet Config The network setting and changes are available for more than one Epson printers in the network. Some Epson printers are not supported.
Page 179 USB Printer Class Device Replacement Service is not displayed in the software list in the control panel. For uninstallation, follow the steps below. Close all applications running on the computer. Select [Start] - [Control Panel] - [Uninstall a program] - [EPSON Printer Driver Utility]. Click [Uninstall/Change]. "EPSON Printer Utility Uninstall" screen appears. Select [Utility] tab.
Page 180 Use this utility in an environment where TM-C3500 Printer Driver and EpsonNet SetupMan- ager are installed. For details on how to use the utility, see EPSON Deployment Tool User's Manual. EPSON Monitoring Tool This is the utility to monitor the status of the printer connected to the network and to change the printer settings.
Page 181: Download
This is the utility to create a package to automatically install the printer driver and various types of application and set up the printer driver. This utility is also used for EPSON Deployment Tool. For details on how to use the utility, see the help for EpsonNet SetupManager.
Page 183: Maintenance
Chapter 5 Maintenance Maintenance This chapter describes the efficient management method of the printers and printer drivers by using utilities, targeted at the system administrators operating multiple TM-C3500 units and client computers. • Setting up printer before installation (media type, IP address) •...
Page 184 • Creating a package to install/set up the printer driver on a client computer. The printer driver setup can be completed only by executing from each client computer. Necessary information for an administrator of the printer (page 185) • Utility (page 185) •...
Page 185: Necessary Information For An Administrator Of The Printer
Printer driver setting  EpsonNet SetupManager  For details on EPSON Monitoring Tool, see EPSON Monitoring Tool User's Manual.  For details on EPSON Deployment Tool, see EPSON Deployment Tool User's Manual.  Using EPSON Deployment Tool to change the printer driver settings allows integration of the settings of multiple settings for each client computer or printer queue into a pack- age.
Page 186: Setting The Printer
"Changing the Printer Settings" on page 191. • Printer operation settings • Notification settings • Panel button settings • Operating time settings • Paper feed adjustment Printer Setting procedure Local Printer Using TM-C3500 Printer Driver on each client computer Network Printer Using EPSON Monitoring Tool...
Page 187: Setting The Printer Driver
Chapter 5 Maintenance Setting the Printer Driver The printer driver settings can be output to a configuration file (*.bsf) or imported from another configuration file. When using such operations, note the following point: The BSF file is used also when creating a package (driver installation package/driver setting change package) for client computer setup.
Page 188 • Barcode Font List • Barcode Font Replacement List...
Page 189: System Configuration
Chapter 5 Maintenance System Configuration Installing the Printer Set up a printer using EPSON Printer Deployment of EPSON Deployment Tool and install the printer in the specified location. 1. Creating a printer settings list Create a settings list of the printers to be installed and the settings for the following items that can be set before ink charging.
Page 190: Distributing The Printer Driver
Install the following items to the administrator's computer in advance:  TM-C3500 Printer Driver  EPSON Deployment Tool  EpsonNet SetupManager For details on how to create a driver installation package, see EPSON Deployment Tool User's Manual.
Page 191: Maintenance
To change the settings for multiple printers at a time, create a backup file in advance and change the settings using EPSON Monitoring Tool. For details on how to create a backup file, see "Creating a Printer Backup File" on page 193.
Page 192: Local Printer
Local Printer To change the settings for local printers, use TM-C3500 Printer Driver. Follow the steps below to change the settings: Prepare a backup file and distribute it to the client computer. For details, see "Creating a Printer Backup File" on page 193 Connect the client computer to the printer whose settings are to be changed.
Page 193 Chapter 5 Maintenance When the process is completed, the following window appears. Click [OK] and power on the printer again. When the media settings are changed, the printer driver settings must also be changed. For details, see "Changing the Printer Driver Settings" on page 196.
Page 194 Backup file creation procedure Follow the steps below to create a backup file. Start TM-C3500 Printer Driver. Select [Printer Utilities] and click [Printer Setting Utility]. TM-C3500 PrinterSetting starts. Specify the printer settings. Click [Settings Save and Restore].
Page 195 Chapter 5 Maintenance Confirm [Current Settings] and click [Save Settings]. "The "Save As" window appears. Specify a name and save the backup file. The following window appears. Click [Yes]. The process completion window appears. Click [OK].
Page 196: Changing The Printer Driver Settings
 When multiple printer queues are registered in a client computer, create a BSF file including the existing settings of all printer queues. For details on how to create a driver setting change package, see EPSON Deployment Tool User's Manual.
Page 197: Monitoring The Network Printer
Chapter 5 Maintenance Monitoring the Network Printer The EPSON Monitoring Tool is an application for managing the network printer. You can monitor the status of the network printer from the administrator’s computer with this. For details, see the EPSON Monitoring Tool User’s Manual.
Page 198: Replacing The Printer
Replacing the Printer If the printer needs replacement because of a failure or other reason, it cannot be used by simply replacing the printers. This explains the methods for replacing the printer without changing the application on the client computer. Local Printer Replace the printer using the USB Replacement Service.
Page 199: Network Printer
2. Install the new printer in the location where the existing printer was installed and connect it to the network. 3. Set the media and ink cartridge in the new printer and charge ink. 4. From EPSON Monitoring Tool on the administrator's computer, set up the printer using the backup file.
Page 200: For Inquiries
/ TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / Epson TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏...
Page 201: Appendix
Chapter 6 Appendix Appendix Product Specifications Printing method Serial ink jet, dot matrix 4 color (KCMY) printing Paper feed Forward and reverse friction feed Autocutter Cutting method By separated-blade scissors Auto-cut type Full cut (cuts paper completely) Graphic resolution 360 dpi × 360 dpi, 720 dpi × 360 dpi Print speed 103 mm/s (printing width 56 mm, 360 dpi ×...
Page 202 Temperatures/ Printing 10 to 35C, 20 to 80%RH (no condensation) humidity Storage When packed (ink not loaded): -20 to 60C, 5 to 85%RH (no (See condensation) "Environmental -20C or 60C: up to 120 hours Conditions" on Ink loaded: -20 to 40C page 238 -20C: up to 120 hours details.)
Page 203: Hardware Requirements
Chapter 6 Appendix Hardware Requirements Microsoft Windows 8.1 (32 bit/ 64 bit) Microsoft Windows 8 (32 bit/ 64 bit) Microsoft Windows 7 SP1 (32 bit/ 64 bit) Microsoft Windows Vista SP2 (32 bit/ 64 bit) Microsoft Windows XP SP3 (32 bit) Microsoft Windows XP SP2 (64 bit) Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012...
Page 204: Paper Specifications
Paper Specifications The following is the type and the size of paper specified for this printer.  When using paper other than the specified, users must evaluate the recognition rate in advance to avoid deterioration of the paper feed accuracy/barcode recognition rate/print quality and frequent occurrence of paper jams.
Page 205: Continuous Paper
Chapter 6 Appendix Continuous paper This is continuous paper. Media type Plain / Matte Media source Roll paper Paper width 30 to 108 mm {1.18 to 4.25"} Paper thickness 0.084 to 0.124 mm {0.003 to 0.004"} Paper core External diameter: 44.1 mm {1.74"} or more External diameter Maximum 101.6 mm {4"} Winding direction...
Page 206 Continuous paper (Blackmark) <Back side> <Printing side> Center of black marks Center of paper Paper feeding width Center of paper width direction Perforation position 0.5 mm or more (When using fanfold paper) Black mark receipt Black mark width Media type Plain / Matte Media source Roll paper...
Page 207 Chapter 6 Appendix Media type Plain / Matte Media source Fanfold paper Paper width 50 to 108 mm {1.97 to 4.25"} Black mark width 13 mm {0.51"} or more Black mark length 4 mm {0.16"} or more (with a width of at least 4 mm around) 8.5 mm ...
Page 208 Full-page label Backing paper width Backing paper Label area Label width Edge cutoff Edge cutoff Media type Plain label / Matte label / Synthetic label / Glossy label Media source Roll paper Backing paper width 30 mm to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1 to 4.25"} 2 mm ...
Page 209 Chapter 6 Appendix Die-cut label(Gap) Backing paper width Edge R Backing paper Label area Edge cutoff Label width Edge cutoff Media type Plain label / Matte label / Synthetic label / Glossy label Media source Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1 to 4.25"}...
Page 210 Die-cut label (Blackmark) <When removing all the fringes> <When removing fringes on the left and right edges> Paper width Paper width Label part Edge R Edge R Edge cutoff width Edge cutoff Label width Label width Backing paper Edge cutoff Edge cutoff Label area Edge cutoff...
Page 211 Chapter 6 Appendix Media type Plain label / Matte label / Glossy label Media source Roll paper Backing paper width 30 to 112 mm {1.18 to 4.41"} Label width 25.4 to 108 mm {1 to 4.25"} Label length 8 to 1,117.6 mm {0.32 to 44"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 mm ...
Page 212 Media type Plain label / Matte label Media source Fanfold paper Backing paper width 50 to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} Label length 8 to 301.8 mm {0.32 to 11.88"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 mm ...
Page 213 Chapter 6 Appendix <Back side> <Printing side> Center of black marks Center of Center of paper width Paper paper width feeding Black mark length Position of direction black mark when the paper is inserted back to front. Pe r fo ra - t i o n Standard position...
Page 214 Wristband <Back side> <Printing side> Center of black marks Center of paper width Center of paper width Paper feeding direction Black mark paper Black mark width Media type WB-S/M/L series (Synthetic media) Media source Roll paper Paper width WB-S/M/L series: 36 mm {1.42"} Black mark width 13 mm {0.51"} or wider Black mark length...
Page 215: Print Area And Cutting Position
Chapter 6 Appendix Print Area and Cutting Position Continuous paper / Roll paper When “Borderless Printing” is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding direction Center of paper width Auto-cut position *1 When auto cut is not performed : 5.0 mm or more *2 When auto cut is not...
Page 216 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position Print area Paper width Paper  If you enabled "Borderless Printing", printing is done with settings for no margins, but the printing might protrude beyond the paper/label, depending on the actual print position and the set position for the paper/label.
Page 217 Chapter 6 Appendix Continuous paper (Blackmark) / Roll paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding direction Center of paper width Auto-cut position *1 When auto cut is not performed : 5.0 mm or more *2 When auto cut is not...
Page 218 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Print area width Paper feeding direction Center of paper width Auto-cut position Auto-cut position Print area Print area width Paper Black mark position  If you enabled "Borderless Printing", printing is done with settings for no margins, but the printing might protrude beyond the paper/label, depending on the actual print position and the set position for the paper/label.
Page 219 Chapter 6 Appendix Continuous paper (Blackmark) / Fanfold paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Center of paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area Paper...
Page 220 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Center of paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area Print area width Black mark position ...
Page 221 Chapter 6 Appendix Full-page label / Roll paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position 1.5 mm 1.5 mm Print area width Print area 2.0 mm Label area...
Page 222 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Paper feeding direction Center of paper width Auto-cut position Auto-cut position Outer edge (Removed) Outer edge (Removed) Print area width 2.0 mm 2.0 mm Print area Label area Backing paper...
Page 223 Chapter 6 Appendix Die-cut label(Gap) / Roll paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding direction Center of paper width Perforated line Auto-cut position Auto-cut position *1 When auto cut is not performed:  5.0 mm or more *2 When auto cut is not performed: ...
Page 224 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Center of paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position *1 When auto cut is not performed:  8.0 mm or more *2 When auto cut is not performed:...
Page 225 Chapter 6 Appendix Die-cut label (Blackmark) / Roll paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding direction Center of paper width Perforated line Auto-cut position Auto-cut position *1 When auto cut is not performed:  5.0 mm or more *2 When auto cut is not performed:...
Page 226 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Paper feeding Center of paper width direction Perforated line Auto-cut position Auto-cut position *1 When auto cut is not performed:  8.0 mm or more *2 When auto cut is not performed:...
Page 227 Chapter 6 Appendix Die-cut label (Blackmark) / Fanfold paper When "Borderless Printing" is disabled Top, bottom, left, right margins: 1.5 mm (Typical value) Paper width Paper feeding Center of paper width direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area Print area width...
Page 228 When "Borderless Printing" is enabled Top, bottom, left, right margins: 0 mm (Typical value) Paper width Paper feeding Center of paper width direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area Label area Print area width Backing paper Edge cutoff 2.0 mm Edge cutoff 2.0 mm...
Page 229 Chapter 6 Appendix Wristband/roll paper (WB-S series) When “Borderless Printing“ is disabled Top, bottom, left. right margins: 1.5 mm (Typical value) Paper width Paper feeding direction 36 mm Center of paper width Black mark position (back) 5.5 mm Autocutting position Recommended print area for text and barcodes (*dimension) 11.0 mm...
Page 230 When “Borderless Printing“ is enabled Top, bottom, left. right margins: 0 mm (Typical value) Paper width Paper feeding direction 36 mm Center of paper width 5.5 mm Autocutting position Recommended print area for text and barcodes (*dimension) 11.0 mm 15.0 mm Autocutting position Print area Paper...
Page 231 Chapter 6 Appendix Wristband/roll paper (WB-M series) When “Borderless Printing“ is disabled Top, bottom, left. right margins: 1.5 mm (Typical value) Paper width 36 mm Center of paper width Paper feeding direction 5.5 mm Autocutting position Recommended print area for text 11.0 mm and barcodes (*dimension) 15.0 mm...
Page 232 When “Borderless Printing“ is enabled Top, bottom, left. right margins: 0 mm (Typical value) Paper width 36 mm Center of paper width Paper feeding direction 5.5 mm Autocutting position Recommended print area for text and barcodes (*dimension) 11.0 mm 15.0 mm Autocutting position Print area Paper...
Page 233 Chapter 6 Appendix  Do not print inside or within 2 mm {0.08"} around the snap button mounting hole to pre- vent damage to the mechanical functions.  If using the WB-S/M/L series, use the attachment (OT-WA34).  If you enabled "Borderless Printing”, printing is done with settings for no margins, but the printing might protrude beyond the paper/label, depending on the actual print posi- tion and the set position for the label.
Page 234 Wristband/roll paper (WB-L series) When “Borderless Printing“ is disabled Top, bottom, left. right margins: 1.5 mm (Typical value) Paper width 36 mm Paper feeding direction Center of paper width 5.5 mm Autocutting position 15.0 mm Recommended print area for text and barcodes (*dimension) 28.0 mm 24.0 mm 1.5 mm...
Page 235 Chapter 6 Appendix When “Borderless Printing“ is enabled Top, bottom, left. right margins: 0 mm (Typical value) Paper width 36 mm Paper feeding direction Center of paper width 5.5 mm Autocutting position 15.0 mm Recommended print area for text and barcodes (*dimension) 28.0 mm 24.0 mm Autocutting position...
Page 236: Paper Ejection Tray
Paper Ejection Tray See the "Attaching the Paper Ejection Tray" on page Continuous Paper type Plain Media, Fine Media, PET Film paper Paper form Fanfold paper (Blackmark) Paper size Width 76 to 105 mm × length 54 to 148 mm Paper 0.119 to 0.151 mm thickness...
Page 237: Maintenance Box
Chapter 6 Appendix Maintenance Box Model number SJMB3500 Type Maintenance box with a built-in waste ink absorber Life None Temperatures Conforms to "Environmental Conditions" on page 238. Electrical Characteristics Power supply Dedicated AC adapter Input voltage (rated) 100 V to 240 V Frequency (rated) 50 Hz to 60 Hz Power...
Page 238: Environmental Conditions
850 to 1060 hPa (approximately 0 to 1500 m above sea level) (including in transportation) Acoustic noise During Approximately 56 dB (ANSI Bystander position) operation (Based on Epson evaluation conditions including the use of the (including using autocutter) the autocutter)
Page 239: External Dimensions
Chapter 6 Appendix External Dimensions • Height: 261 mm • Width: 310 mm • Depth: 283 mm 465 (When the paper ejection tray is expanded) 396 (When the paper ejection tray is closed) [Unit: mm]...
Page 240: Restrictions
Restrictions ❏ If you turn the power off the product using the power button, the print head is automatically capped, which prevents the ink from drying. After installing the ink cartridges, be sure to turn the power off using the power button when you are not using the product. Do not pull out the power plug or trip the breaker while the power is on.

Epson TM-C3500 Series Technical Reference Manual

For Safety

Restriction of Use

About this Manual

Contents

Product Overview

Features

Parts Name and Function

Status/Error Indications

Auto Nozzle Check System

Drivers, Utilities

Restrictions

Setup

Handling

Setting the Printer

Network Interface

Troubleshooting

Setting Check Modes

Reset

Cleaning the Printer

Media Arrangement

Setting the Label Size and Paper Layout for Borderless Printing

How to Make Media Settings

Application Development Information

Printer Control Method

Printer Driver

Using Epson Inkjet Label Printer SDK

Utilities and Manuals

Maintenance

Necessary Information for an Administrator of the Printer

System Configuration

Maintenance

For Inquiries

Appendix

Product Specifications

Restrictions

Quick Links

Related Manuals for Epson TM-C3500 Series

Summary of Contents for Epson TM-C3500 Series

Table of Contents