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Linksys One Communications Solution
6
Using the Auto Attendant
The Linksys One IP phones include an Auto Attendant application that helps callers to quickly
reach the right person or hear information they need without the assistance of an operator
24 hours a day, 7 days per week.
This section provides procedures for accessing and administering the Auto Attendant
application. The following topics are covered:
• Accessing the Auto Attendant
• Managing the Auto Attendant
Accessing the Auto Attendant
The Auto Attendant application integrates with the office directory, allowing callers to reach
their intended party using "dial by name or extension number" functionality. The Auto
Attendant also features the ability for callers to talk "Live" to an Operator by pressing "0" in
response to an Auto Attendant query.
You can access the Auto Attendant application by dialing the intercom or extension 201 and
following the voice prompts.
Managing the Auto Attendant
To manage the Auto Attendant greetings and password, you will need to have administrative
access to the Auto Attendant. This is controlled by your phone administrator.
If you do have administrative access, you can access the Auto Attendant Administration
extension as follows:
• Dial intercom 209 and following the voice prompts.
• Use the Tasks > Auto Attendant menu on your PHM1200 IP Phone.
• Selecting the After Hours feature button (if enabled on your phone by your phone
administrator; disabled by default).
Chapter 6: Using the Auto Attendant
42
Accessing the Auto Attendant
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