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Chapter 2
Installing Cisco MNM
Table 2-5
Problem
Fails to start
Cisco MNM due to
license problems.
Uninstallation problem
Password problems
OL-18332-04
Troubleshooting Installation Problems (continued)
Suggested Steps
Verify the following:
•
The license file has a .lic extension.
•
The license file is present in the <CEMF_ROOT>/config/licenses
directory.
•
The license has not expired. If it has, get a new license at
https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet.
For detailed instructions, see
•
The license is a multi-user license.
•
The license file has been issued for a correct machine. The license is
machine-specific; you cannot move a license file from one machine to
another but must get a new license for your current machine.
Make sure you are uninstalling in the correct sequence. Before uninstalling
Cisco EMF, you must uninstall Cisco MNM. Before uninstalling Cisco
MNM, make sure that Cisco EMF is running.
Reset the password.
Cisco Media Gateway Controller Node Manager Installation Guide
Troubleshooting Common Installation Problems
"Task 6: Obtain a Cisco EMF
License".
2-27
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