hit counter script
Dell OptiPlex 5070 Small Form Factor Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Desktop
  5. Optiplex 5070 Small Form Factor
  6. Service manual

Dell OptiPlex 5070 Small Form Factor Service Manual

Hide thumbs Also See for OptiPlex 5070 Small Form Factor:
Table of Contents

Advertisement

Quick Links

Dell OptiPlex 5070 Small Form Factor
Service Manual
Regulatory Model: D10U
Regulatory Type: D10U003

Advertisement

Table of Contents
loading

Related Manuals for Dell OptiPlex 5070 Small Form Factor

Summary of Contents for Dell OptiPlex 5070 Small Form Factor

  • Page 1 Dell OptiPlex 5070 Small Form Factor Service Manual Regulatory Model: D10U Regulatory Type: D10U003...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Before working inside your computer........................... 5 Safety precautions................................6 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................ 7 Transporting sensitive components..........................7 After working inside your computer..........................8 2 Technology and components......................9 DDR4.......................................
  • Page 4 Removing system board............................... 58 Installing the system board............................62 4 Troubleshooting......................... 66 Enhanced Pre-Boot System Assessment — ePSA diagnostics................... 66 Running the ePSA Diagnostics............................ 66 Diagnostics................................... 66 Diagnostic error messages..............................68 System error messages............................... 71 5 Getting help..........................72 Contacting Dell..................................72 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: After Working Inside Your Computer

    5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back. 6. Follow the same techniques in reverse to set the load down. After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer.

  • Page 9: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • Advantages of DisplayPort over USB Type-C • HDMI 2.0 • Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 10: Usb Features

    DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
  • Page 11 • An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). • USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

  • Page 12: Usb Type-C

    USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.

  • Page 13: Intel Optane Memory

    • 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems used in many commercial movie theaters • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p •...
  • Page 14 NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer. 1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3.

  • Page 15: Removing And Installing Components

    Removing and installing components Side cover Removing the side cover 1. Follow the procedure in Before working inside your computer. 2. To remove the cover: a) Slide the release latch on the back side of your system until it gives a click sound to unlock the side cover [1]. b) Slide and lift the side cover from the system [2].

  • Page 16: Expansion Card

    3. Follow the procedure in After working inside your computer Expansion card Removing expansion card 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the expansion card: a) Pull the metal tab to open the expansion card latch [1]. b) Pull the release tab at the base of the expansion card [2].

  • Page 17: Installing The Expansion Card

    Installing the expansion card 1. Insert the expansion card into the connector on the system board [1]. 2. Press the expansion card until it clicks into place [2]. 3. Close the expansion card latch and press it until it clicks into place [3]. Removing and installing components...

  • Page 18: Coin Cell Battery

    4. Install the Side cover. 5. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery CAUTION: Removing coin cell battery may reset the motherboard. 1. Follow the procedure in Before working inside your computer.

  • Page 19: Installing The Coin Cell Battery

    Installing the coin cell battery 1. Place the coin cell battery with "+" sign facing up in the slot on the system board [1]. 2. Press the battery into the connector until it locks into place [2,3]. Removing and installing components...

  • Page 20: Ard Drive Assembly

    3. Install the: Expansion cards Side cover 4. Follow the procedure in After working inside your computer. ard drive assembly Removing the hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3.

  • Page 21: Installing The Hard Drive Assembly

    Installing the hard drive assembly 1. Insert the hard drive assembly into the slot on the system [1]. 2. Connect the power cable and hard drive cable to the connector on the hard drive [2,3]. Removing and installing components...

  • Page 22: Hard Drive

    3. Install the Side cover. 4. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive NOTE: For configurations shipped with 3.5-inch HDD, follow the same procedure to remove the HDD from its bracket. 1. Follow the procedure in Before working inside your computer.

  • Page 23: Installing The Hard Drive

    Installing the hard drive NOTE: For configurations shipped with 3.5-inch HDD, follow the same procedure to install the HDD into its bracket. 1. Insert the holes on one side of the hard disk into the pins on the hard drive bracket [1], and then place the hard drive into the bracket such that the pins on other side of the bracket is aligned with the holes on the hard drive [2].

  • Page 24: Installing Front Bezel

    Installing front bezel 1. Align the bezel and insert the retention tabs on the bezel into the slots on the system. 2. Press the bezel until the tabs clicks into place. Removing and installing components...

  • Page 25: Hard Drive And Optical Drive Module

    3. Install the Side cover. 4. Follow the procedure in After working inside your computer. Hard drive and optical drive module Removing the hard drive and optical drive module 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel HDD assembly...
  • Page 26 b) Slide the release tab to unlock the hard drive and optical module [1]. c) Lift the hard drive and optical module [2] Removing and installing components...
  • Page 27 4. To remove the hard drive and optical drive module: a) Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. b) Slide and lift the hard drive and optical drive module from the system [3]. Removing and installing components...

  • Page 28: Installing The Hard Drive And Optical Drive Module

    Installing the hard drive and optical drive module 1. Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. 2. Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components...
  • Page 29 3. Lower the hard drive and optical drive module so that it is placed in its slot [1]. 4. Slide the release tab to lock the module [2]. Removing and installing components...
  • Page 30 5. Route the hard drive data and power cables through the HDD-ODD release tab [1]. 6. Route the optical drive data cable and power cable through the retention clips [2]. Removing and installing components...

  • Page 31: Optical Drive

    7. Install the: HDD assembly Front bezel Side cover 8. Follow the procedure in After working inside your computer. Optical drive Removing the optical drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.
  • Page 32 b) Slide the release tab to unlock the hard drive and optical module [1]. c) Lift the hard drive and optical module [2]. Removing and installing components...
  • Page 33 d) Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated. Removing and installing components...
  • Page 34 e) Push the release latch on the optical drive [1] and pull the optical drive out from the system [3]. Removing and installing components...

  • Page 35: Installing The Optical Drive

    Installing the optical drive 1. Slide the optical drive into its slot in the system [1]. 2. Slide the release tab to unlock the hard drive and optical drive module [2]. Removing and installing components...
  • Page 36 3. Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components...
  • Page 37 4. Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2]. Removing and installing components...

  • Page 38: Memory Module

    5. Slide the release tab to lock the module [2]. 6. Install the: Front bezel Side cover 7. Follow the procedure in After working inside your computer. Memory module Removing memory module 1. Follow the procedure in Before working inside your computer.

  • Page 39: Installing The Memory Module

    Installing the memory module 1. Align the notch on the memory module with the tab on the memory module connector. 2. Insert the memory module into the memory module socket [1]. 3. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components...

  • Page 40: Heatsink Fan

    4. Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Heatsink fan Removing heatsink fan 1. Follow the procedure in Before working inside your computer. 2.

  • Page 41: Installing The Heatsink Fan

    Installing the heatsink fan 1. Align the heatsink fan onto the heatsink assembly[1]. 2. Replace the 3 screws to secure the heatsink fan to the heatsink assembly [2]. 3. Connect the heatsink fan cable to the connector on the system board [3]. Removing and installing components...

  • Page 42: Heatsink Assembly

    4. Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Heatsink assembly Removing heatsink assembly 1. Follow the procedure in Before working inside your computer. 2.

  • Page 43: Installing Heatsink Assembly

    NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Installing heatsink assembly 1. Align the heatsink assembly onto the processor [1]. 2. Tighten the 4 captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board.

  • Page 44: Intrusion Switch

    4. Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2.

  • Page 45: Installing The Intrusion Switch

    Installing the intrusion switch 1. Insert the intrusion switch into the slot on the chassis [1]. 2. Connect the intrusion switch cable to the system board [2]. Removing and installing components...

  • Page 46: Power Switch

    3. Install the: Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. Power switch Removing power switch 1. Follow the procedure in Before working inside your computer.

  • Page 47: Installing The Power Switch

    Installing the power switch 1. Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. 2. Connect the power switch cable to the connector on the system board [3]. Removing and installing components...

  • Page 48: Processor

    3. Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel HDD assembly...

  • Page 49: Installing The Processor

    c) Lift the processor out of the socket [3]. NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor.

  • Page 50: M.2 Pcie Ssd

    4. Install the: Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1.

  • Page 51: Installing The M.2 Pcie Ssd

    3. To remove the M.2 PCIe SSD: a) Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1]. b) Lift and pull out the PCIe SSD from its connector on the system board [2]. c) Remove the SSD thermal pad [3].

  • Page 52: Power Supply Unit

    4. Install the: Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 5. Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU 1. Follow the procedure in Before working inside your computer.
  • Page 53 a) Disconnect the CPU power cable from the system board [1]. b) Unroute the power cables from the retention clips on the chassis [2]. 4. To remove the PSU: a) Remove the 3 screws that secure the PSU to the system [1]. b) Disconnect the system power cable from the connector on the system board [2].

  • Page 54: Installing The Power Supply Unit Or Psu

    Installing the power supply unit or PSU 1. Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. 2. Route the system power cable through the retention clips [3]. 3. Connect the power cable to the connector on the system board [4]. 4.
  • Page 55 5. Route the CPU power cable through the retention clips [1]. 6. Connect the CPU power cable to the connector on the system board [2]. Removing and installing components...

  • Page 56: Speaker

    7. Install the: Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 8. Follow the procedure in After working inside your computer. Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2.

  • Page 57: Installing The Speaker

    Installing the speaker 1. Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [3]. Removing and installing components...

  • Page 58: System Board

    3. Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover 4. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2.
  • Page 59 a) Remove the screw that secures the I/O panel [1]. b) Rotate the I/O panel and remove it from the system [2]. c) Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board.
  • Page 60 7. To remove the screws from the system board: a) Remove the 5 screws that secure the system board to the chassis [1]. b) Remove the single screw used as a mounting point for M.2 SSD drive [2] and the standoff single (#6-32) screw [3] that secures the system board to the system [3].
  • Page 61 8. To remove the system board: a) Lift and slide the system board away from the system [1, 2]. Removing and installing components...

  • Page 62: Installing The System Board

    Installing the system board 1. Hold the system board by its edges, and align it towards the back of the system. 2. Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2].
  • Page 63 4. Route all the cables through the routing clips [1]. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a) Power switch [2] b) CPU power [3] c) Intrusion switch [4] Removing and installing components...
  • Page 64 6. Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3]. 7. Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4]. 8. Replace the screw to secure the I/O panel to the chassis [5]. Removing and installing components...
  • Page 65 9. Connect the following cables: a) Intrusion switch b) Power switch 10. Install the: M.2 PCIe SSD Memory module Processor Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover 11. Follow the procedure in After working inside your computer.

  • Page 66: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
  • Page 67 Amber LED state White LED state System state Notes Blinking S1, S3 System is in a low power state, either S1 or S3. This does not indicate a fault condition. Previous State Previous State S3, no PWRGD_PS This entry provides for the possibility of a delay from SLP_S3# active to PWRGD_PS inactive.

  • Page 68: Diagnostic Error Messages

    One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 69 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 70 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...

  • Page 71: System Error Messages

    The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.

  • Page 72: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

This manual is also suitable for:

D10u

Table of Contents