Troubleshooting And Technical Support Information; Calls Fail To Complete; Using The Event Log To Help Solve A Problem; Getting More Help - Cisco TelePresence ISDN GW MSE 8321 Getting Started Manual

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Troubleshooting and technical support information

Refer to this section if you are experiencing difficulties with the ISDN GW MSE

8321.

If outgoing calls fail to complete, check that you have configured the device and all

other equipment correctly, paying particular attention to the number you are trying

to call. Remember that endpoints may be busy when you call them.

You can use the event log to produce debugging information to assist technical

support in solving any problems. Event logging capture filter topics are set by default

Errors, warnings and information

without the guidance of technical support.

If you experience any problems when configuring or using the ISDN GW MSE 8321,

consult the online help available from the user interface.

If you cannot find the answer you need, check the web site at

www.cisco.com/cisco/web/support/index.html

Make sure that you are running the most up-to-date software.

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Get help from the Cisco Technical Support team.

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Make sure you have the following information ready before raising a case:

Identifying information for your product, such as model number, firmware

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version, and software version (where applicable).

Your contact email address or telephone number.

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A full description of the problem.

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Troubleshooting and technical support information

. Do not change the capture filter topic level

where you will be able to:

http://

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