Cisco GS7000 Installation And Operation Manual page 59

Gainmaker node seg2way status monitor/local control module

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Company and City: Enter the company name and city of the customer who

owns the unit to be returned for repair.

SA Part # and Serial #: Enter the part number and serial number of the unit

you are returning for repair. The part number and serial number can usually

be found on a bar code label on the outside of the unit. If this information

can't be found leave this blank.

Product: Enter the model description of the unit you are returning for repair.

For example, Model 6940/44 Node, Multimedia Tap, RF Signal Manager, etc.

Complete time of failure information.

This information will help the repair technician understand the failure mode. If

the time to failure is unknown, leave this information blank.

Complete the failure description and technician information:

Failure Description: Include as much information as possible. For example:

–

4022871 Rev C

Which feature is not working or which specification is not being met? For

example, does the problem affect audio, video, status monitoring and

control, forward path, reverse path, cosmetics, all functions, etc.

If it is a multi-port product, which port is not working or if all ports are

not working?

If the unit has degraded performance or is completely failed.

Return Product for Repair

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Troubleshooting