Troubleshooting Tips
Troubleshooting Tips
Missing All Calls Button
I would like to use the All Calls button, but it is not on my phone.
Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the Primary Line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the Primary Line button functionality.
Personal Directory
Cannot Sign In to Personal Directory
You are unable to sign in to your personal directory.
Possible Cause
• You are using your password to sign in, not your personal identification number (PIN).
• Your PIN needs to be reset.
Solution
• Use your PIN, not your password.
• Contact your system administrator.
User Options
Cannot Access User Options Web Pages
You are unable to access your User Options web pages.
Possible Cause
Your password needs to be reset.
Solution
Contact your system administrator.
Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
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Frequently Asked Questions and Troubleshooting Tips