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Troubleshooting Subsystems
f.
g.
Note
h.
i.
VoIP Subsystem
If you do not have dial tone when picking up a telephone or fax device connected to the
Cisco CVA122/CVA122E Cable Voice Adapter's voice ports, verify the following:
Step 1
Has the subscriber has purchased voice services from the service provider?
Voice services must be enabled and configured by the service provider before they can be used. Verify
that the subscriber's service contract provides voice services.
Have voice services been enabled in the configuration file that is downloaded to the
Step 2
Cisco CVA122/CVA122E Cable Voice Adapter at system startup?
If necessary, contact your provisioning or billing administrator or customer service department. If the
provisioning or billing system is designed to support automatic feature upgrades, and the cable voice
adapter's UID (cable MAC address) is already in the billing system and configured for use with voice,
ask to have the cable voice adapter refreshed with the correct voice configuration.
Does the Cisco IOS image being used on the Cisco CVA122/CVA122E Cable Voice Adapter support
Step 3
the required number of voice ports?
The version of Cisco IOS image software determines whether the Cisco CVA122/CVA122E Cable
Voice Adapter supports 0, 1, or 2 voice ports. Verify that the image being used supports the number of
voice ports being used by the subscriber.
Step 4
Are the telephone, modem, and FAX devices plugged into the proper voice port connectors on the rear
panel of the cable voice adapter?
Verify that the telephone, modem, and FAX devices are plugged in to the "V1+V2" or "V2" voice port
assigned to them by the service provider.
Step 5
Is the proper cable connecting the telephone, modem, or FAX device to the Cisco CVA122/CVA122E
Cable Voice Adapter?
Cisco CVA122/CVA122E Hardware Installation Guide
4-12
Click AOL Dialup Adapter to highlight it. Click Remove.
•
Click TCP/IP:AOL Dialup Adapter to highlight it. Click Remove.
•
If the subscriber intends to use America Online, double-click the TCP/IP component associated
with the dialup adapter. The TCP/IP Properties window appears with the IP Address tab in the
foreground.
Click the Obtain an IP address automatically button. The IP address for the dialup connection
will only be assigned when the connection is made. By default, the computer will be assigned an
IP address by the Cisco CVA122/CVA122E Cable Voice Adapter via DHCP.
When set up correctly, the Cisco CVA122/CVA122E Cable Voice Adapter is the
default Internet connection device. The subscriber might select the dialup adapter
as an alternative connection path.
Click OK. A dialog box appears, informing you for the change to become effective, the computer
must be rebooted.
Click Yes to reboot the computer.
Chapter 4
Troubleshooting
OL-0799-02 (05/2001)
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Table of Contents
Troubleshooting
