Cisco Small Business Pro SRP527W User Manual page 17
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Also See for Small Business Pro SRP527W:
- Administration manual (229 pages) ,
- Quick start manual (17 pages) ,
- User manual (27 pages)
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Section 1. What's in the Box
Section 2. Setting up your system
Section 3. Remote Working
(working away from your office)
Section 4. Troubleshooting
Section 5. Acronyms, Abbreviations
and Glossary
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Internet is not
Follow the steps shown below.
working at all
1.
Make sure that the plug for the router power supply says Output 12V. If the power supply is not 12V, the router
will turn on, but will not work properly. (The router is the device labelled CISCO
2.
Look at the lights at the front of the router. Is the Power/SYS light on?
a. YES – Go to Step 3.
b. NO – Make sure that the power cable is plugged in securely, and that the router and power point are both
switched on. (The router's power switch is on the back of the router, just above the power cord.) If the Power/
SYS light doesn't come on, phone us on 13 2000 and say "Digital Office Technology" when prompted.
3.
Make sure that all the cables to and from the router are securely plugged in to the wall and other DOT devices,
e.g. your digital phones (except wireless ones).
4.
If that doesn't fix the problem, turn the router off for approximately 30 seconds. Switch back on again.
5.
If there's still no connection, phone us on 13 2000 and say "Digital Office Technology" when prompted.
Issues with your Digital Phone
Should you have any problems with your Cisco Digital Phone, rebooting your phone as the first step may resolve many
common problems. To do this:
1. Press the Setup button on your phone, scroll down and select the Reboot option.
2. Disconnect the power cable to the phone, wait approximately 10 seconds and then re-connect the cable plug back into
the phone, and try using the phone again.
Should this first step not resolve your problem, read through the following table for a possible solution.
Problem
Suggested solution
Can't receive calls
1.
Check that the phone is registered. A successfully registered phone will display the user's phone number or
identity on the top line of the phone's LCD screen.
Note: All incoming calls to an unregistered phone are diverted to the user's Voicemail.
2.
Listen for a dial tone. If a dial tone is present, login into CommPilot using the phone's credentials to check the
following features' settings: Call Forward Always, Call Forward No Answer, Simultaneous Ringing. Ensure these
features are turned OFF or increase the number of rings assigned before the features are activated.
3.
If a dial tone is not present check that the LAN cable is connected between the phone's SW port and the router.
4.
If the cable is correctly connected and dial tone is still not present check that the router is switched ON and
that the ADSL broadband connectivity is available. The DSL CD and DSL Data lights on the front on the router
should be a flashing to indicate ADSL connectivity.
Note: If you have purchased the DOT Broadband Back-up, your internet connectivity will switch to Telstra's
Next G Wireless Broadband. During this period your DSL connectivity is OFF and you will not be able to use
your digital phones.
5.
If internet connectivity is not available, please switch OFF and ON the router. This may restore the internet
connection.
6.
If the problem persists please contact 13 2000 and say "Digital Office Technology" when prompted
Phone has a dial
If your phone's display is very faint, try increasing the contrast.
tone, but faint
To increase the phone display's contrast:
display
1.
Press the phone's SETUP button (see the image above).
2.
Press the down arrow button on the navigation key to highlight the Contrast option (option 17).
3.
Press the physical button below the word Select on the display.
4.
Press the right arrow on the navigation key to increase the contrast.
If increasing the contrast doesn't fix the problem, phone us on 13 2000 and say "Digital Office Technology"
when prompted.
Section 4. Troubleshooting
.)
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