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Cisco Small Business Pro SRP527W User Manual
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Cisco Small Business Pro SRP527W User Manual

Cisco Small Business Pro SRP527W User Manual

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Cisco SRP527W Router
DOT (Digital Office Technology)
™
User Guide
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Summary of Contents for Cisco Small Business Pro SRP527W

  • Page 1 Cisco SRP527W Router DOT (Digital Office Technology) ™ User Guide Start...
  • Page 2 Section 4. Troubleshooting Section 5. Acronyms, Abbreviations and Glossary Figure 1 Cisco SRP52W Wi-Fi Router The router connects all your equipment (like phones, computers, etc.) to the Internet. Using cables or a wireless (Wi-Fi) connection, your equipment connects to the router, and then the router connects to the Internet.

  • Page 3: Important Information

    Broadband Backup, if ordered); same time. • your equipment (as described in the “Despatch Letter”); Table 1 Cisco Router function lights • included cables (and additional ones: for example, if you’ll need a cable longer than 2 metres); Label Light –...
  • Page 4 Section 2. Setting up your system Section 1. What’s in the Box Section 2. Setting up your system Running the Self-Install CD PC (Apple ® ® ) users Label Light – solid green Light – flashing Mac users must activate AirPort. You will need to access Installing your router the Network Menu which can be found by visiting the WLAN...
  • Page 5 Section 2. Setting up your system Section 1. What’s in the Box Section 2. Setting up your system Setting up your Wi-Fi network Running the Self-Install CD 3. On the Select Installation Type screen, choose Modify existing installation, and then click the Next Installing your router Set up your wireless network using the Self-Install CD that button.

  • Page 6: Setting Up Broadband Backup

    Section 2. Setting up your system Section 1. What’s in the Box Section 2. Setting up your system Running the Self-Install CD Finding or changing your network name (SSID) and Setting up Broadband Backup password (WPA-PSK) codes Installing your router Note: Broadband Backup is an optional service (additional 1.
  • Page 7 Section 3. Section 1. What’s in the Box Remote Working Section 2. Setting up your system Section 3. Remote Working (working away from your office) (working away from your office) Set-up Remote Working on the Router for your Business Set-up Remote Working Client Set-up Remote Working on the Remote working allows users to connect to the organisation’s on individual PCs...
  • Page 8 Section 3. Remote Working Section 1. What’s in the Box Section 2. Setting up your system Section 3. Remote Working 3. Select ‘Modify existing installation’ and press the 5. On the Confirming Your Installation Selections page Next button (Figure ). (Figure ), click on Start Installation.
  • Page 9 Section 3. Remote Working Section 1. What’s in the Box Section 2. Setting up your system 8. Second step is to create usernames and passwords 12. Click on the link named installation files (Figure ) and you Section 3. Remote Working for each employee whom you wish to provide remote will see a list of files that have been copied into the “DOT”...
  • Page 10 Section 3. Remote Working Section 1. What’s in the Box Section 2. Setting up your system Set-up Remote Working Client 4. Click Start Installation Section 3. Remote Working on individual PCs (working away from your office) Set-up Remote Working on the Each user’s PC must be individually configured to enable Router for your Business Remote Working (see Note).
  • Page 11 Section 5. Acronyms, Abbreviations and Glossary Figure 19 Client Setup 6. Click Next. The Installation CD will start configuring the PC and installing required Cisco ® Systems VPN Client application in the PC. You will see the following screen, Figure 21 Apple Mac System Preferences if the installation was successful.
  • Page 12 3. Change the Interface to ‘VPN’ , change the VPN Type to Section 3. Remote Working to create a new Remote Working connection. ‘Cisco IPSec’ , and into Service Name enter a name of your (working away from your office) The small dialog box shown in Figure will be displayed.
  • Page 13 Section 3. Remote Working Section 1. What’s in the Box Section 2. Setting up your system Now you are ready to configure the user’s computer to 2. Enter the following details in the Network dialog (Figure ): Section 3. Remote Working remotely connect to the router.
  • Page 14 Section 3. Remote Working Section 1. What’s in the Box Section 2. Setting up your system You are now ready to remotely access the router. Test your 2. Enter the password that was created for this user and Section 3. Remote Working connection by doing the following: click OK.

  • Page 15: Using Remote Working

    PCs 1. Click the Windows Start button. Then select All 1. Open Systems Preferences and select Network under Using Remote Working Programs, and Cisco System VPN Client, and VPN ® subsection Internet & Wireless. Client (Figure ). The VPN Client window shown in Figure Section 4.

  • Page 16: Troubleshooting

    (wired) remaining steps. Note: These steps are for computers that are physically connected to the router (the router is the device labelled CISCO ® If the computer without Internet is connected wirelessly, see Internet not working on a wireless computer below.
  • Page 17 If there’s still no connection, phone us on 13 2000 and say “Digital Office Technology” when prompted. Issues with your Digital Phone Should you have any problems with your Cisco Digital Phone, rebooting your phone as the first step may resolve many common problems. To do this: 1.
  • Page 18 Section 4. Troubleshooting Section 1. What’s in the Box Section 2. Setting up your system Section 3. Remote Working Problem Suggested solution (working away from your office) Phone has a dial If your phone seems to be working, but you can’t hear it ringing, try changing the ring volume or ring type. Section 4.
  • Page 19 Section 4. Troubleshooting Section 1. What’s in the Box Section 2. Setting up your system Section 3. Remote Working Problem Suggested solution (working away from your office) Headset Ensure headset is plugged into the headset port on the phone. Section 4. Troubleshooting doesn’t work •...
  • Page 20 Section 4. Troubleshooting Section 1. What’s in the Box Section 2. Setting up your system Issues with your Broadband Backup (if purchased) Section 3. Remote Working (working away from your office) Problem Suggested solution Section 4. Troubleshooting Broadband Backup Follow the steps below, checking for Internet access after each step. Once you have access, you don’t need to do Section 5.
  • Page 21 Telstra Corporation Limited. Words mentioned in this book that are known to be trademarks, whether registered or unregistered, have been capitalised or use initial capitals. Terms identified as trademarks include Cisco®, Microsoft®, Microsoft Windows®, Apple®, AirPort®, Mac®, Linksys®. C053 JUL17...