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Chapter 9
Troubleshooting
Error Message The selected profile does not support EAP. (Use ACU to modify the
security settings.)
Explanation
the current profile does not have host-based EAP enabled.
Recommended Action
reactivate the Authentication Manager. If necessary, reset the Windows CE device.
Error Message Unable to configure connection settings.
Explanation
Recommended Action
Error Message Unable to load the Wireless Zero Configuration interface.
Explanation
Recommended Action
Error Message WEP Key x must be 10 Hex digits!
Explanation
indicated. 40-bit keys must have 10 characters.
Recommended Action
key.
Error Message WEP Key x must be 26 Hex digits!
Explanation
indicated. 128-bit keys must have 26 characters.
Recommended Action
key.
Error Message Windows CE Services not found on this computer. Setup cannot continue
and will now exit.
Explanation
This directory and the files it contains are needed to copy the client adapter's driver and client utility
files from the laptop or PC to a Windows CE device.
Recommended Action
install Windows CE Services on the laptop or PC and start the driver installation procedure again.
Note
OL-1375-03
The Authentication Manager (AuthMgr) was activated on a PPC 2002 device although
Tap OK twice. Then select a profile in ACU that uses host-based EAP and
An error occurred after you tapped the Connect button on the Authentication screen.
Reset the Windows CE device and try the operation again.
An error occurred during installation, or the system is not working properly.
Reset the Windows CE device; then reinstall the client adapter software.
An invalid number of characters or an incorrect character was entered for the WEP key
Tap OK to acknowledge the message; then re-enter the characters for the invalid
An invalid number of characters or an incorrect character was entered for the WEP key
Tap OK to acknowledge the message; then re-enter the characters for the invalid
The driver installation utility cannot locate the ActiveSync directory on the laptop or PC.
Tap OK to acknowledge the message and terminate the installation utility. Then
Windows CE Services can be obtained from the CD that shipped with your Windows CE
device or from the device manufacturer.
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows CE
Error Messages
9-9
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Table of Contents
Troubleshooting
