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If you are having difficulty with your machine
IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://support.brother.com.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing difficulties
Difficulties
No printout.
86
Suggestions
Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 71).
Check that the machine is online:
®
(Windows
7 and Windows Server
Click the
(Start) button > Devices and Printers. Right-click
Brother HL-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure Use Printer Offline is cleared.
®
(Windows Vista
and Windows Server
Click the
(Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother HL-XXXX Printer. Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
®
XP and Windows Server
(Windows
Click the Start button > Printers and Faxes. Right-click
Brother HL-XXXX Printer. Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
®
(Windows
8 and Windows Server
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the
Brother HL-XXXX Printer > See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the menu bar and make sure
that Use Printer Offline is not selected.
Call your administrator to check your Secure Function Lock settings.
Check that the machine is not in Power Off mode.
If the machine is in Power Off mode, press
panel, and then re-send print data (see Advanced User's Guide: Auto Power Off).
®
2008 R2)
®
2008)
®
2003)
®
2012)
and hold down on the control
B
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