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Epson DM-D500 Technical Reference Manual
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Epson DM-D500 Technical Reference Manual

Epson DM-D500 Technical Reference Manual

Customer display
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Download this manual See also: User Manual, Installation Manual
DM-D500
Technical Reference Guide
Product Overview
Describes features of the product.
Setup
Describes setup and installation of the product.
Application Development Information
Describes information required to develop applications.
Handling
Describes how to handle the product.
Hardware
Describes the hardware of the product.
Character Code Tables
Describes the character code tables.
M00087600
Rev. A

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Summary of Contents for Epson DM-D500

  • Page 1 DM-D500 Technical Reference Guide Product Overview Describes features of the product. Setup Describes setup and installation of the product. Application Development Information Describes information required to develop applications. Handling Describes how to handle the product. Hardware Describes the hardware of the product.
  • Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third par- ties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance...

  • Page 3: For Safety

    • Remove your equipment immediately if it produces smoke, a strange odor, or unusual noise. Con- tinued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice. WARNING • Never attempt to repair this product yourself. Improper repair work can be dangerous.

  • Page 4: Cautions

    • If water or other liquid spills into this equipment, unplug the cable and contact your dealer or Seiko Epson service center for advice. • Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including silox- ane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause contact failure...

  • Page 5: About This Document

    About this Document Aim of this Document This document aims to provide all necessary information for the development, design, and installation of POS systems, or development and design of printer applications. Document Structure This document is composed of the following chapters and appendices: Chapter 1 Product Overview Chapter 2...

  • Page 7: Table Of Contents

    Contents ■ For Safety..........................3 Key to Symbols..................................3 Warnings ....................................3 Cautions....................................4 ■ Restriction of Use ........................4 ■ About the Modular-type Connector..................4 ■ About this Document......................5 Aim of this Document ..............................5 Document Structure ................................. 5 ■ Contents............................7 Product Overview ....................9 ■...
  • Page 8 ■ Setting the DIP Switches..................... 48 ■ Checking the DM-D500 Operation ................... 51 Self-test....................................51 Application Development Information ............53 ■ How to Control the Customer Display................53 Selecting a Driver................................53 ■ Software and Manuals......................55 Drivers....................................55 Download................................... 56 ■...

  • Page 9: Product Overview

    DP-502 (DM-D pole unit for TM printers) optional DP-501 (dedicated stand) Features The DM-D500 has the following features. Display • Dot matrix display with 256 columns x 64 lines. It allows for multi-colored expressions with kanji characters, shop logo and so on.
  • Page 10 • When combined with the DP-501 dedicated stand, it can be connected to a computer and a TM printer via serial. It can also share the power source with the TM printer. • The DM-D500 (using DP-501), an Epson TM printer, and a cash drawer can all be controlled using one serial port of a computer.

  • Page 11: Product Information

    Chapter 1 Product Overview Product Information Parts Name DM-D500 DIP switch Screen (rear side of the display) Power switch (underside of the display) Modular cable Connector...
  • Page 12 DM-D500 + DP-501 Base plate DM-D500 DP-501 Connector for power Connector for DM-D500 Connector for power extension supply connection connection cable connection Connector for computer DM-D connector Connector for printer connection (serial) connection (serial) DM-D500 + DP-502 DM-D500 DP-502 DM-D500 cable...

  • Page 13: Options

    The following products are available as options for DM-D500. Model Product name Purpose DP-105 Pole unit Extends the pole length of the DM-D500. It is used in combination with DP- 501. DP-501 DM-D stand The stand used when using DM-D500 as a stand-alone display. DP-502 DM-D pole unit The pole unit used to attach DM-D500 to H6000IV/ U675/ U950.

  • Page 14: System Configuration

    Stand-alone connection (Serial) The stand-alone connection uses one serial port of the computer for the customer display. It requires the DP- 501 dedicated stand. Computer DM-D500 + DP-501 Serial PS-180 Data flow in stand-alone connection Serial...
  • Page 15 The pass-through connection is a connection in which the computer is connected to the TM printer and cash drawer via the customer display. This is possible only when all equipment is connected in serial, and requires the DP-501 dedicated stand. Computer TM Printer DM-D500 + DP-501 PS-180 Power extension cable Serial Serial...
  • Page 16 This is possible when the TM printer is equipped with a DM-D connector, and connected using serial connection. The power supply is connected to the TM printer. With DP-501 Computer TM Printer Serial DM-D500 + DP-501 PS-180 With DP-502 Computer TM Printer DM-D500 + DP-502...
  • Page 17 Chapter 1 Product Overview USB controlled (Serial) The USB controlled is a connection in which the product is connected to the TM printer's USB interface (with DM-D connector) via an RS-232 cable, and the TM printer and a computer are connected via a USB cable. Power is supplied from the TM printer.

  • Page 18: Connecting A Tm Printer And Option

    Connecting a TM Printer and Option DP-501 DP-501 can be used with the following TM printers. Connection pattern Pass- Model Interface Stand-alone Y connec- USB con- through connection tion trolled connection TM-T70 Serial TM-T90 Parallel TM-L90 TM-T88IV series TM-U220 series TM-U295 Ethernet/ w i r e l e s s...
  • Page 19 Chapter 1 Product Overview DP-503 DP-503 can be used with the following TM printers. Connection pattern Pass- Model Interface Stand-alone Y connec- USB con- through connection tion trolled connection TM-H5000II Serial Parallel...

  • Page 20: Product Specifications

    Rated voltage DC 11.4 V to 48 V Power consumption Approximately 6 W Case Color Epson Cool White Tilt angle Maximum 48° (4 steps, 5 positions) Horizontal rotation angle Maximum 90° (45° each to left and right) Power supply...

  • Page 21: Dimensional Drawing

    Storage -10 to 50 °C Humidity Operation 30 to 85% (without dew condensation) Storage 30 to 90% (without dew condensation) Weight Main unit, DM-D500: 460 g Option, DP-501: 440 g Option, DP-502: 264 g Package contents Manual Warranty...

  • Page 22: Options

    DP-501 DP-501 is a dedicated stand to install DM-D500 on a countertop. It comes with a connector to connect to a computer and a TM printer via serial. When connected to a power supply unit, it can provide power to the TM printer as well.

  • Page 23: Dp-502

    Chapter 1 Product Overview DP-502 DP-502 is a pole unit to attach DM-D500 to a TM printer. Regarding TM printers to which DP-502 can be attached to, see "Connecting a TM Printer and Option" on page Package contents Items supplied with DP-502 are as follows. Note that not all the items will be used depending on the connection topology.
  • Page 24 Dimensions DP-502 260 mm 164 mm 78 mm...

  • Page 25: Dp-503

    Chapter 1 Product Overview DP-503 DP-503 is a pole unit to attach DM-D500 to a TM printer. Regarding TM printers to which DP-503 can be attached to, see "Connecting a TM Printer and Option" on page Package contents Items supplied with DP-503 are as follows.

  • Page 26: Power Supply Unit (Ps-180)

    Power Supply Unit (PS-180) (Unit: mm) Specification overview E l e c t r i c a l Input conditions Input voltage (rated): AC 90 to 264 V (AC 100 V -10% to AC 230 V + 15%) characteris- Frequency (rated): 50/60 Hz ± 3 Hz tics Power consumption (rated): 100 VA Output conditions...

  • Page 27: Setup

    Chapter 2 Setup Setup This chapter describes the methods of installing the customer display. Flow of Setup Choosing the Installation Method Installing the Customer Display (Setting the Jumpers on DP-501) Setting the DIP Switches Checking the DM-D500 Operation...

  • Page 28: Choosing The Installation Method

    Choosing the Installation Method The options and connection pattern to use vary depending on how DM-D500 will be used. The following describes how to determine which options and connection pattern to use. (For details on the options and con- nection patterns, see Chapter 1) Installing on a countertop by attaching to DP-501 Attach DM-D500 to DP-501 to install on a countertop.

  • Page 29: Precautions For Installation

    • When connecting or disconnecting a cable, be sure the customer display and system are turned off. • The DM-D500 includes a vacuum fluorescent display. When handling, be careful not to drop or hit it. • When handling the product, do not lift it by the modular cable. Also, do not pull on the modular cable.

  • Page 30: Installing The Customer Display

    Installing the Customer Display Attaching to DP-501 Attach DM-D500 to DP-501. Required items Prepare the required items from among the following, depending on the connection pattern to use. For longer poles, use the extension support (DP-105). These are all sold separately.
  • Page 31 Chapter 2 Setup Connectors on the DP-501 The DP-501 comes with the following connectors. Connector for printer connection (RS-232) Connector for computer connection (RS-232) DM-D connector Connector for power supply unit connection Connector for power extension cable connection The serial connector inside the DP-501 is attached using inch screws (hexagon nuts). If millimeter screws are necessary, replace them with those supplied as accessories.
  • Page 32 Pass the DM-D500 connection cable through the DP-501. When extending the pole height of the display, attach the extension support (DP-105) to the display. When using the extension support (DP-105) Insert the display (or extension support) into the DP-501. Insert the display (or extension support) into the DP-501 all the way in until it clicks.
  • Page 33 Chapter 2 Setup Connect the connector of the DM-D500 connection cable to the DM-D connector inside the DP-501. In the case of a Y connection, connect to the DM-D connector on the printer and proceed to step 9. In the case of a printer with two DM-D connectors, use the connector by the interface.
  • Page 34 Connect the computer and DP-501. Insert one end of the interface cable to the connector for computer connection inside the DP-501, and the other end to the serial connector on the computer. Tighten the screws on both sides of the connectors.
  • Page 35 Lay the connection cables neatly so that they do not cross one another. Also, shape the DM-D500 modular cable so that it fits inside the DP-501. Place the base plate in the DP-501 by following the order indicated by the arrows.

  • Page 36: Attaching To Dp-502 (Tm-H6000 Series / Tm-U675)

    Required items The following items are used to attach DM-D500 to a TM-H6000 series printer or TM-U675. These items are supplied with DP-502. To connect the TM printer to a computer, a USB or serial cable, a power supply, and an AC cable are necessary.
  • Page 37 Attaching the customer display When connecting or disconnecting a cable, be sure the customer display and system are turned off. Pass the DM-D500 connection cable through support C and insert the customer dis- play into support C. When using the extension support B, insert support B into support C all the way in until it clicks.
  • Page 38 Attach fixing plate B to the printer. Pass the DM-D500 connection cable through the hole on fixing plate A and fix the cable to the underside of fixing plate A.
  • Page 39 Chapter 2 Setup Connect the connector of the DM-D500 connection cable to the DM-D connector on the printer. In the case of a printer with two DM-D connectors, use the connector by the interface. Using the stopper, attach fixing plate A to the printer. When attaching the stopper, insert the projections of the stopper into the holes of fixing plate B.
  • Page 40 The paper roll cover of the printer may not open if the position of the display is inappropriate. Before securing the position of DM-D500, be sure to check that the paper roll cover of the printer can be opened.
  • Page 41 Chapter 2 Setup Store the excess cable length inside the support and insert the support into fixing plate A. Connect the printer power cable and fix the cable with the hook on the fixing plate B as shown in the figure below to prevent it from getting loose.

  • Page 42: Attaching To Dp-502 (Tm-U950)

    Attaching to DP-502 (TM-U950) Attach DM-D500 directly to TM-U950 using DP-502. Required items The following are used to attach DM-D500 to TM-U950. These items are supplied with DP-502. Fixing screws for metal plate Rubber feet (square) Support C Support B (extension)
  • Page 43 Chapter 2 Setup Attach the rubber feet to the printer. Pass the DM-D500 connection cable through the hole on fixing plate A and fix the cable to the underside of fixing plate A.
  • Page 44 Connect the connector of the DM-D500 connection cable to the DM-D connector on the TM-printer. In the case of a printer with two DM-D connectors, use the connector by the interface. Adjust the cable length and fix the fixing plate A to the printer using screws.
  • Page 45 Chapter 2 Setup Store the excess cable length inside the support and insert the support into fixing plate A.

  • Page 46: Attaching To Dp-503 (Tm-H5000Ii)

    Attaching to DP-503 (TM-H5000II) Attach DM-D500 directly to TM-H5000II using DP-503. Required items The following items are used to attach the DM-D500 to the TM-H5000II. These items are supplied with DP- 503. Tapping screws for fixing × 10) (3 pcs)
  • Page 47 Pass the DM-D500 connection cable through the installation base unit. Insert the tab on the installation base unit into the hole on the support until you feel it click. Connect the connector of the DM-D500 connection cable to the DM-D connector on the TM-printer.

  • Page 48: Setting The Dip Switches

    Setting the DIP Switches DM-D500 is provided with two DIP switches. DIP switch settings are loaded the next time the DM-D500 is turned on. In a stand-alone connection, set the same settings for communication (data length, parity, baud rate) for DM- D500 as for the computer.
  • Page 49 (*2) In OPOS and APD4, use the DIP switch in default setting: "256x64 mode". Selecting "20 column 2 line mode" allows the display to be used as a replacement of DM-D105, 106, 205, or 206. In this mode, graphics display and functions unique to DM-D500 are unavailable. Selecting "256x64"...
  • Page 50 Change the switch position using a pointed object. Put the cover back. After changing the DIP switch settings, turn on the power.

  • Page 51: Checking The Dm-D500 Operation

    Checking the DM-D500 Operation Self-test DM-D500 is provided with a built-in self-test function. It allows to check whether DM-D500 operates normally. Whether or not to run the self-test can be set with the DIP switch. Items checked by the self-test The self-test allows to check the following: •...
  • Page 52 Flash characters. Flashes a message (once every second). During this period, the bottom line is scrolled horizontally. Display brightness. Displays a message by setting the brightness to 20%, 40%, 60%, and 100%, respectively. (For 1 sec- ond each). Display the time. Starts by displaying 12:34:00 at the lower right of the screen and then, moves up the message by top line while scrolling horizontally.

  • Page 53: Application Development Information

    TM printer functions, but detailed knowledge of printer specifications or combination of commands is required, compared to using a driver. To use ESC/POS commands, you need to agree to a nondisclosure contract first and obtain the DM-D500 Spec- ification. Ask your dealer for details.
  • Page 54 Move cursor to right-most position Move cursor to bottom position Move cursor to specified position Clear display screen Clear cursor line Initialize display Select an international character set Select character code table Specify overwrite mode Turn cursor display mode on/off Set display screen blink interval Set and display counter (time) Display counter (time)

  • Page 55: Software And Manuals

    Notes on using the DM-D500 with Epson's OPOS • Set the transmission speed to 115200 bps. • If the DM-D500 goes into a system standby state in Open / Claim / Enable, execute Release/Claim to the DM-D500 to return from the system standby status.

  • Page 56: Download

    *2: This guide describes general information on how to control printers using the OPOS ADK (in the chapter “Display” and “Section 5”). It does not describe Epson’s specific functions. Download Drivers and manuals can be downloaded from one of the following URLs.

  • Page 57: Storing And Retrieving Graphics

    Chapter 3 Application Development Information Storing and Retrieving Graphics DM-D500 is capable of storing graphics such as the shop logo, which can then be retrieved and displayed. The graphics data to store must be created with screen size (256x64 dots) in mind.

  • Page 59: Handling

    • Avoid installing in dirty or dusty locations. • Avoid installing on unstable locations, or in locations subject to frequent vibrations • The DM-D500 includes a vacuum fluorescent display. When handling, be careful not to drop or hit it. Turning and Tilting the Display The display orientation and angle can be changed by moving the display while holding the support.

  • Page 61: Hardware

    Appendix A Hardware Hardware This chapter describes the hardware of this product. Interface Signal Wiring Block Diagram The following shows the interface signal wiring block diagram of DM-D500 and DP-501. Display Display CPU Switched by Level shifter DSW2-1 Display connector...

  • Page 62: Data Flow

    • Settings for communication must be the same for the computer and customer display. • Data transmission from DM-D500 to a computer is disabled (default setting). It is not used by the driver either. To use this function, it must be enabled with the ESC/POS command.

  • Page 63: Pass-Through Connection

    In a pass-through connection, it is possible to control the customer display, printer, and cash drawer from one computer serial port, via the DP-501. In the pass-through connection via the DP-501, data flows as indicated below. DP-501 Computer DM-D500 (Display) Transmit data from the computer Printer Transmit data from the printer to the computer...

  • Page 64: Y Connection

    Computer Transmit data from the computer Transmit data from the printer to the computer Printer DM-D500 (Display) Power supply • In the Y connection, the same data is sent from the computer to the printer as well as the customer display.

  • Page 65: Connectors

    Appendix A Hardware Connectors DM-D500 (Connector) Pin assignments Pin Num- Signal Signal Signal Function Name Direction Frame ground Output (1) In a Y or pass-through connection (*1) Transmit data to the printer (2) In a stand-alone connection Transmit data to the host...

  • Page 66: Dp-501

    DP-501 The connectors on the DP-501 are as indicated below. Connector for computer connection DM-D connector Connector for printer connection Connector for power supply unit connection Connector for power extension cable connection Connector for computer connection This is the connector for connecting to a computer. Pin assignments Pin Num- Signal...
  • Page 67 Appendix A Hardware Connector for printer connection This is the connector for connecting to a printer. Pin assignments Pin Num- Signal Signal Signal Function Name Direction Input Data received from the printer (Printer -> host) Output Data sent to the printer (Display -> printer) Output Indicates whether or not the host is ready to receive data.
  • Page 68 Power connector There are two power connectors on the base of the DP-501; one for connecting the power supply unit and another for supplying power to the printer. SHELL Pin assignments Pin Num- Signal Signal Signal Function Name Direction +24V Power supply Ground Unused...

  • Page 69: Character Code Tables

    Appendix B Character Code Tables Character Code Tables Character Code Tables Page 0 (PC437:USA, Standard Europe) (international character set: U.S.A.) Page 0 Indicated characters (00H-7FH) Note 1: Character codes from 00H (hexadecimal) to 7FH (hexadecimal) for each page are the same. Note 2: Some characters indicated by character codes from 00H to 7FH are changed by selecting the interna- tional character set.
  • Page 70 Page 0 Indicated Characters (80H-FFH)
  • Page 71 Appendix B Character Code Tables Page 1 (Katakana) Page 1 Indicated Characters (80H-FFH)
  • Page 72 Page 2 (PC850:Multilingual) Page 2 Indicated Characters (80H-FFH)
  • Page 73 Appendix B Character Code Tables Page 3 (PC860:Portuguese) Page 3 Indicated Characters (80H-FFH)
  • Page 74 Page 4 (PC863:Canadian-French) Page 4 Indicated Characters (80H-FFH)
  • Page 75 Appendix B Character Code Tables Page 5 (PC865:Nordic) Page 5 Indicated Characters (80H-FFH)
  • Page 76 Page 16 (WPC1252) Page16 Indicated Characters (80H-FFH)
  • Page 77 Appendix B Character Code Tables Page 17 (PC866: Cyrillic 2) Page17 Indicated Characters (80H-FFH)
  • Page 78 Page 18 (PC852: Latin 2) Page18 Indicated Characters (80H-FFH)
  • Page 79 Appendix B Character Code Tables Page 19 (PC858: Euro) Page19 Indicated Characters (80H-FFH)
  • Page 80 Page 254 (Space) Page254 Indicated Characters (80H-FFH)
  • Page 81 Appendix B Character Code Tables Page 255 (Space) Page255 Indicated Characters (80H-FFH) UD: undefined...
  • Page 82 International character set The below listed international characters, which are specified by a code, can be changed by command. For a description of the command for selecting an international character set, see "ESC/POS Commands" on page ASCII code (H ex) Cou n t r y 5C 5D 5E 7C 7D 7E...

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