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Cisco CallManager 7920 Phone Manual
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Cisco CallManager 7920 Phone Manual

Cisco CallManager 7920 Phone Manual

Wireless ip phone for cisco callmanager
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Download this manual See also: Administration Manual, Phone Manual
Cisco Wireless
IP Phone 7920 for

Cisco CallManager

INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706 USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7814564=
Text Part Number: 78-14564-03
Phone Guide

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Summary of Contents for Cisco CallManager 7920

  • Page 1: Cisco Callmanager

    Cisco Wireless IP Phone 7920 for Cisco CallManager INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7814564=...
  • Page 2 Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect,...

  • Page 3: Table Of Contents

    Powering On the Phone Main Screen and Display Indicators Shortcut Keys for Phone Functions Document Conventions Using the Phone Menus Setting the LEAP Username and Password Entering and Editing Text Cisco Wireless IP Phone 7920 for Cisco CallManager Setting the Username or Password...
  • Page 4 Basic Call Handling C H A P T E R Placing Calls Answering and Ending Calls Muting Calls Adjusting the Speaker Volume Placing Calls on Hold Transferring Calls Making Conference Calls Making Meet-Me Conference Calls Forwarding Your Calls to Another Number Using Advanced Call Features C H A P T E R Parking and Retrieving Parked Calls...
  • Page 5 C H A P T E R Viewing Phone Status Change Phone Settings Viewing Phone Status Cisco One-Year Limited Hardware Warranty Terms Cisco Wireless IP Phone 7920 for Cisco CallManager Changing Ring Tone Settings Changing Phone Display Settings Changing Phone Access Settings...
  • Page 6 78-14564-03...

  • Page 7: Getting Started

    Getting Started Before using your Cisco Wireless IP Phone 7920, make sure that the following items are in the box: Cisco Wireless IP Phone 7920 • Standard battery • Power supply • Cisco Wireless IP Phone 7920 Guide • Regulatory Compliance and Safety Information •...

  • Page 8: How To Use This Guide

    10. See the “Charging the Phone Battery” section on page 12. Start with the “Overview of the Cisco Wireless IP Phone 7920” section on page 15. See the “Setting LEAP Password” section on page 24. See the “Main Screen and Display Indicators”...
  • Page 9 Change ring tones Change phone display settings Get information about phone accessories Cisco Wireless IP Phone 7920 for Cisco CallManager Then... See the “Placing Calls on Hold” section on page 31. See the “Transferring Calls” section on page 32. See the “Muting Calls” section on page 29.

  • Page 10: Safety And Performance Information

    Safety and Performance Information Before installing and using your phone Cisco Wireless IP Phone 7920 read the following safety notices. Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment,...
  • Page 11 Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Cisco Wireless IP Phone 7920 for Cisco CallManager Getting Started...

  • Page 12: Battery Safety Notices

    Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 7920 manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 13 Do not charge the battery pack if the Caution ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius). Do not expose the battery pack to high Caution storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius). Cisco Wireless IP Phone 7920 for Cisco CallManager Getting Started...
  • Page 14 Central Europe— United Kingdom—CP-PWR-7920-UK China—CP-PWR-7920-CN Japan—CP-PWR-7920-JP To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 document that accompanied this product. CP-BATT-7920-STD CP-PWR-7920-CE 78-14564-03...

  • Page 15: Accessories For The Cisco Wireless Ip Phone 7920

    Standard wired earphone • Carrying cases • For a complete list of accessories, refer to the Cisco Wireless IP Phone 7920 Accessory Guide that is included in the phone box. Cisco Wireless IP Phone 7920 for Cisco CallManager Getting Started...

  • Page 16: Installing The Battery

    Installing the Battery You must install and charge the battery before you can use the Cisco Wireless IP Phone 7920. To install or remove the battery, follow these steps. 1. To install the battery, insert the battery catches (as shown in Figure 1-1) in the corresponding slots at the bottom of the Cisco Wireless IP Phone 7920.
  • Page 17 Locking catch—Press to release the battery. Catches—Insert these into the slots near the bottom of the phone at battery installation. Metal contact—Match the contact on the battery to the contact on the phone. Cisco Wireless IP Phone 7920 for Cisco CallManager Getting Started...

  • Page 18: Charging The Phone Battery

    Charging the Phone Battery The Cisco Wireless IP Phone 7920 is powered by a rechargeable battery. To charge the battery, follow these steps: 1. Connect the cable from the power supply to the outlet in the phone. 2. Connect the power supply to an AC wall outlet as shown in Figure 1-2.
  • Page 19 Figure 1-2 Charging the Phone Battery Tips The phone detects when the battery power level • is low and displays the warning message, “Battery Low” with the warning tone specified in your profile. Cisco Wireless IP Phone 7920 for Cisco CallManager Getting Started...
  • Page 20 30 hours of standby time. The battery becomes fully charged in about 4.5 hours. For more information about charging the battery, refer to the “Desktop Charger” section in the Cisco Wireless IP Phone 7920 Accessory Guide. 78-14564-03...

  • Page 21: Overview Of The Cisco Wireless Ip Phone 7920

    Overview of the Cisco Wireless IP Phone 7920 The Cisco Wireless IP Phone 7920 provides the following features: Wireless access to your corporate phone • extension and phone services Multiline appearances • Up to eight speed dial hot keys •...
  • Page 22 Figure 2-1 Cisco Wireless IP Phone 7920 PQRS WXYZ 7920 78-14564-03...
  • Page 23 Overview of the Cisco Wireless IP Phone 7920 Left and right softkeys—Activates the item in the label above the softkey. Answer/Send (green) key—Answers a call or dials a number. Number keys (0-9)—Use these to enter numbers and characters. Number keys (2-9)—Use these to activate Speed Dial hot keys.

  • Page 24: Powering On The Phone

    Powering On the Phone To turn the phone on, press and hold the two to three seconds. The phone authenticates, then associates with a wireless access point, and connects to the IP telephony network. In a Cisco Light Extensible Authentication Protocol (LEAP) environment, you might have to set the LEAP password.

  • Page 25: Main Screen And Display Indicators

    Overview of the Cisco Wireless IP Phone 7920 Main Screen and Display Indicators Figure 2-2 shows the icons that display in the main screen in standby mode. Figure 2-2 Main Screen Battery icon—Shows level of charge in battery Vibration icon—Indicates vibration mode Key lock icon—Indicates keypad is locked...

  • Page 26: Shortcut Keys For Phone Functions

    Shortcut Keys for Phone Functions The phone keypad provides the following shortcuts to frequently used functions. Shortcut Function Locks or unlocks the phone keypad Toggles between ringing and vibrating mode Notes Press and hold the icon displays at the top of the Main screen. Press and hold the toggle key lock off.
  • Page 27 Overview of the Cisco Wireless IP Phone 7920 Shortcut Function Accesses voice messaging Accesses the speaker volume adjustment Activates the speed dial 2–9 number Tips To make the phone vibrate and ring, use the • Profiles menu. See the “Options for Profile Settings”...

  • Page 28: Document Conventions

    Document Conventions To simplify the instructions for using phone features and for changing phone settings, this guide uses the following conventions and terms. Action Keys Navigation Instructions in This Guide Using When you must press the softkey for a softkeys menu, feature, or action label, this with labels guide states: Press (softkey label).

  • Page 29: Using The Phone Menus

    Overview of the Cisco Wireless IP Phone 7920 Using the Phone Menus The phone menus provide access to phone features and settings. When you press Menu, the name of the first menu displays on your phone screen with a set of overlapping tabs for the other phone menus.

  • Page 30: Setting The Leap Username And Password

    Menu Phone Settings Network Config Setting the LEAP Username and Password When powering on your phone for the first time, you might need to set your LEAP user name and password. Your administrator can provide LEAP information. You must access the Network Configuration menu and navigate to the 802.11b Configuration options.

  • Page 31: Entering And Editing Text

    Overview of the Cisco Wireless IP Phone 7920 4. Scroll to Username or Password and press Select. 5. Press Edit and enter your username or password. See the “Entering and Editing Text” section on page 25, for assistance. The LEAP password entry can be up to Note 32 characters.
  • Page 32 If you want to... Delete the last character Delete the entire string Use upper case characters Enter a space Enter special characters and symbols Cancel editing mode Figure 2-3 Symbol Table Then... Press Clear once to delete the last character or number in the string. Press and hold Clear to delete the entire text or number string.

  • Page 33: Cisco Wireless Ip Phone 7920 For Cisco Callmanager

    Place the call Place the call on a secondary line Redial the last dialed number Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Enter the phone number using the numerical keys. Press Clear to delete the last dialed digit.
  • Page 34 If you want to... Redial a number from the list of previously placed calls Dial a phone number from your phone book Speed dial a phone number using a Speed Dial hot key Place a call when another call is active Tips If you make a mistake while entering a phone...

  • Page 35: Answering And Ending Calls

    To turn off the microphone on your phone, you can use the Mute feature. If you want to... Mute the call Cancel the mute Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Press and release connect to the incoming call. Press (red key) to silence the ringing.

  • Page 36: Adjusting The Speaker Volume

    Adjusting the Speaker Volume If you want to... Change the volume during a call Change the volume for your calls Adjust the volume To maintain the speaker volume adjustment after powering off the phone, see the “Change the speaker volume for the active profile” section on page 57. Figure 3-1 Adjusting the Speaker Volume Then...

  • Page 37: Placing Calls On Hold

    Choose between two connected calls Avoid putting a conference call on Hold because activating Hold usually generates music. Cisco Wireless IP Phone 7920 for Cisco CallManager Then... During a connected call, press Hold. The label changes to Resume. Press Resume to reconnect to a holding call.

  • Page 38: Transferring Calls

    Transferring Calls You can transfer a connected caller to another party by using the Transfer feature. The target is the number that receives the transferred call. If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring the call...

  • Page 39: Making Conference Calls

    Making Conference Calls Conference calling allows from three to sixteen parties to participate simultaneously in a call. Your Cisco IP Phone supports several types of conference calls depending on your configuration. The softkeys identify which methods are available on your phone: Confrn—To establish standard conferences by...

  • Page 40: Making Meet-Me Conference Calls

    If you want to... Drop the last participant added to the conference End a standard conference call The number of parties that you can add to a conference call is set by your system administrator. Making Meet-Me Conference Calls A Meet-Me conference allows participants to dial a Meet-Me conference number at a pre-determined time to join the conference call.

  • Page 41: Forwarding Your Calls To Another Number

    You can use the Call Forward All feature to redirect your calls to any phone number, although your system administrator might restrict call forwarding to phone numbers within your company. Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Dial the Meet-Me conference number provided by the conference initiator.
  • Page 42 The screen displays “Forwarded to (target number).” Press CFwdAll. The “Forwarded to” message disappears. Log in to your IP Phone User Options web page and choose your Cisco 7920 device. Choose Forward all calls... from the main menu. You can set up or cancel call forwarding for each line on your phone.

  • Page 43: Using Advanced Call Features

    If you want to... Store an active call by using Call Park Cisco Wireless IP Phone 7920 for Cisco CallManager Then... During a call, press switch to Park and press the softkey.

  • Page 44: Redirecting A Ringing Call To Your Phone By Using Call Pickup

    If you want to... Retrieve a parked call Tips If the screen does not display a call park number, • then the Call Park feature is not available for your phone. You have a limited amount of time to retrieve the •...

  • Page 45: Understanding Shared Lines

    Your system administrator might give you a “shared” line. Shared line features do not apply to standard, unshared lines. Typically, a shared line has two main uses: Cisco Wireless IP Phone 7920 for Cisco CallManager Using Advanced Call Features Then... Choose any available line on your phone and press to PickUp and press the softkey.
  • Page 46 IP phone and to your office desktop phone. An incoming call to 23456 rings on your desk and on your wireless IP phone, and you can use either phone to answer the call. Multiple people share a line—For example, you •...

  • Page 47: Using The Phone Book And Speed Dial Features

    Using the Phone Book and Speed Dial Features Your Cisco Wireless IP Phone 7920 comes with a personal phone book feature. You can use the Directory menu to view phone book entries, to add or edit phone book entries, and to set up speed-dial numbers.

  • Page 48: Adding Or Changing Entries In The Phone Book

    If you want to... Dial a number from the Phone Book Dial a specific number from the Phone Book Edit an existing phone book entry Adding or Changing Entries in the Phone Book You can add a new phone book entry or change an existing entry by using the Directory menu.
  • Page 49 Browse the phone book entries View the information in a phone book entry Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Press Menu and select Directory, then scroll to and select Names to see the entries. Scroll to a phone book entry and...
  • Page 50 If you want to... Add a new phone book entry Edit an existing phone book entry Then... Choose Menu > Directory > Add. The screen displays as shown in Figure 5-1. Scroll to the entry item and press Select. Enter the name or phone number by following instructions in the “Entering and Editing Text”...

  • Page 51: Configuring Speed Dial Hot Keys

    9, and the entire telephone number, including 1 and the area code. Configuring Speed Dial Hot Keys On the Cisco Wireless IP Phone 7920 keypad, the numeric keys (2-9) are hot keys that access speed-dial numbers.You can assign phone numbers to eight Speed Dial hot keys.
  • Page 52 If you want to... Access the Speed Dial menu View the phone number assigned to the Speed Dial hot Figure 5-2 Speed Dial Menu Then... Press Menu and select Directory. Scroll to and select Speed Dial. The Speed Dial hot keys display as shown in Figure 5-2.
  • Page 53 Speed Dial hot key. Change the phone number on a Speed Dial hot key Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Choose Menu >Directory > Speed Dial. Scroll to an available Speed Dial number hot key and press Detail.
  • Page 54 • dial a phone number using a Speed Dial hot key” section on page 28. Then... Log in to your IP Phone User Options web page and choose your Cisco 7920 device. Choose Add/Update Your Speed Dials... from the main menu.

  • Page 55: Using Voice Messaging And Call History Logs

    C H A P T E R Using Voice Messaging and Call History Logs The Cisco Wireless IP Phone 7920 main menu provides access to the voice messaging service and to call history logs. Playing Voice Messages When the phone displays, “You have voice mail,” you...

  • Page 56: Viewing And Placing Calls From The Call History Menu

    If you want to... Access and play your voice messages Access your voice messages using the shortcut key. Tips For accurate and detailed information about • using your voice messaging service, refer to the documentation for your voice messaging system. Your system administrator will provide a default •...
  • Page 57 Dial a number from the Received Calls list View a call that you placed Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Press Menu, then press Call History. Scroll to and select Missed Calls. Scroll to the appropriate number, then press Detail to see information about the call.
  • Page 58 If you want to... Dial a number from the Placed Calls list Erase the Call History After you erase the call history, all logs in the Call History menu are empty. Then... Select the number that you want to redial. Press EditDial to change the number, if necessary.

  • Page 59: Using And Changing Profiles

    Using and Changing Profiles The Cisco Wireless IP Phone 7920 comes with predefined profiles that allow you to quickly change rings and tones on your phone. You can choose between the following profiles for different work environments. Normal • Silent •...

  • Page 60: Options For Profile Settings

    Type of Settings Normal Ring Volume Incoming Call Alert Vibrating Call Alert Keypad Tones Warning Tone Style Speaker Volume Options for Profile Settings You can choose a profile from the Profiles menu and use the default settings, or you can adjust the settings to meet your needs.

  • Page 61: Configuring Profiles

    You can activate a profile, then you can adjust the settings for the profile. If you want to... View the active profile Choose a different profile Cisco Wireless IP Phone 7920 for Cisco CallManager Using and Changing Profiles Setting Options Select Deselect Down Tone Down Then...
  • Page 62 If you want to... Change the ring volume for the active profile Change the incoming call alert for the active profile Change the vibrating call alert for the active profile Change the keypad tone for the active profile Then... Choose Menu > Profiles, then select the active profile.
  • Page 63 To maintain the speaker volume setting after • powering off the phone, change the volume in the active profile. Cisco Wireless IP Phone 7920 for Cisco CallManager Using and Changing Profiles Then... Choose Menu > Profiles, then select the active profile. Scroll to Warning Style and select it.
  • Page 64 78-14564-03...

  • Page 65: Customizing Phone Settings And Viewing Phone Status

    64 for this information. Change Phone Settings You can choose between several phone setting options for your Cisco Wireless IP Phone 7920 by using the Phone Settings menu. If the Phone Settings menu options do not appear, your system administrator has restricted local configuration for the phone.

  • Page 66: Changing Ring Tone Settings

    Changing Ring Tone Settings To access phone settings, press Menu, then press to switch to the Phone Settings menu. Select Phone Settings and the list of phone setting options appear. If you want to... Change ring tones for your phone Download a ring tone from Cisco CallManager...

  • Page 67: Changing Phone Display Settings

    Change the main phone screen message Change the back light for the phone display Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Scroll to and select Language, then scroll to and select the desired language. The displayed language immediately changes on the screen and a check mark displays next to the selected language.

  • Page 68: Changing Phone Access Settings

    Changing Phone Access Settings Choose Menu > Phone Settings menu to change these settings that control access to the phone and phone records. If you want to... Require the use of a password to unlock the phone when powering it Change the phone lock password Enable the USB port for...
  • Page 69 The system administrator uses the USB port only • for phone configuration. When the phone is powered off, the USB port reverts to disabled. Cisco Wireless IP Phone 7920 for Cisco CallManager Then... Scroll to and select Factory Default. The “Restore to Default?”...

  • Page 70: Viewing Phone Status

    Viewing Phone Status For troubleshooting purposes, you might need to view the software, firmware, and hardware releases on your phone that are described in the table below. If you want to... View the Phone Status Options View the current configuration filename View network statistics...

  • Page 71: Cisco One-Year Limited Hardware Warranty Terms

    Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted. b. Select the language in which you would like to read the document. Cisco Wireless IP Phone 7920 for Cisco CallManager...
  • Page 72 c. Click Go. The Cisco Limited Warranty and Software License page from the Information Packet appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). Note 3. To read translated and localized warranty information about your product, follow these steps: a.
  • Page 73 (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. Cisco Wireless IP Phone 7920 for Cisco CallManager...
  • Page 74 To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference.

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