Softkey Definitions Phone Screen Icons NewCall Make a new call MuteOn/ Mute a call/ turn off mute Line and Call States AbbrDial Dial using a speed dial index MuteOff number Call Forwarding enabled OPickUp Answer a call ringing in another Answer Answer a call group associated with your...
Understanding Phone Screen Features Understanding Feature Buttons and Menus Using Phone Buttons Using Phone Menus Cleaning the Phone Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Preventing Others from Viewing or Joining a Shared-Line Call Storing and Retrieving Parked Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using Speed Dial BLF to Determine a Line State Using the Phone Book and Speed Dial Using the Phone Book...
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Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Using Cisco WebDialer Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms viii OL-9474-01...
Change the ring volume or tone See the “Using Phone Settings” section on page 53. View your missed calls See the “Using Call Logs” section on page 57. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Refer to the Quick Reference Card in the front of this guide. Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/...
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éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
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Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Getting Started Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Warning Do not use the Cisco Unified Wireless IP Phone 7920 in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation.
Getting Started Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7920 manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer.
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CP-BATT-7920-STD Standard battery— Extended use battery—CP-BATT-7920-EXT Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. North America—CP-PWR-7920-NA CP-PWR-7920-CE Central Europe—...
• Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Voice over Wireless LAN (VoWLAN) IP telephony network. Installing or Removing the Phone Battery You must install and charge the battery before you can use the Cisco Unified Wireless IP Phone 7920. To install or remove the battery, follow these steps: If you want to...
Connecting Your Phone Charging the Phone Battery A rechargeable battery powers the Cisco Unified Wireless IP Phone 7920. To charge the battery, follow these steps: If you want to... Then... Charge the battery 1. Connect the cable from the power supply to the connector in the phone.
Powering On the Phone After charging the battery, you must power on the phone to make and receive calls. If you want to... Then... Power on the phone 1. Press and hold the (red) key until the phone powers on. 2.
Accessories for the Cisco Unified Wireless IP Phone 7920 The following phone accessories are available for your phone: • Standard and extended batteries • Power supplies for various regions • Desktop charger Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unfied IP Phones.
An Overview of Your Phone An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7920 is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
You can use the graphic below to identify buttons and hardware on your phone. PQRS WXYZ 7920 Left softkey—Activates the item in the label above the softkey. Right softkey—Activates the item in the label above the softkey. Answer/Send key (green)—Answers a call or dials a number.
Vibration icon—Indicates vibration mode setting for the phone Key lock icon—Indicates the keypad is locked Signal icon—Shows the degree of signal strength 3616 Extension numbers—Identify each phone line 3520 Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Left softkey label—Displays Menu or during a call, displays a feature or action softkey CISCO Welcome message—Displays text on the screen after powering on the phone. You can edit this text. See the “Customizing the Phone Screen” section on page 54.
• Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified Wireless IP Phone 7920 supports up to six lines. To see how many lines you have, look at right side of your phone screen. You have as many lines as you have directory numbers.
An Overview of Your Phone Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7920 and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified Wireless IP Phone. For more information, If you want to...
1. Open a web browser and go to a Using Cisco WebDialer, directory on your WebDialer-enabled corporate directory. page 69 personal computer using 2. Click the number that you want to dial. Cisco WebDialer Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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For more information, If you want to... Then... see... Use Cisco CallBack to 1. Press CallBack while listening to the busy Your system receive notification when tone or ring sound. administrator a busy or ringing 2. Hang up. Your phone alerts you when the extension is available line is free.
Ask your system administrator to set up incoming call after a ring or the Auto Answer feature. The call connects to the speaker after ringing once or twice without pressing Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... End the call Choose EndCall or (red key) to hang up. Disconnect one call, but preserve Press EndCall. If necessary, remove the call from hold first. another call on the same line Using Hold and Resume You can hold and resume calls.
• The phone can have up to six lines, but the phone screen displays only four lines. To see other lines, you must press • The phone can have up to two calls per line. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without 1. From an active call, press to see Transfer. talking to the transfer 2.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. • Your system administrator can change forwarding conditions for your phone lines. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Making Conference Calls Your Cisco Unified Wireless IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me.
(*) next to the name. Drop the last party added to Press RmLstC. the conference You can remove participants only if you initiated the conference call. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
If you want to... Then... Remove any conference par- 1. Highlight the participant’s name. ticipant 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a Choose EndCall or (red key). conference Tips •...
• If you have multiple lines and want to pick up the call on a non-primary line, first press to switch to the desired line, then press a Call PickUp softkey. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Privacy feature configured on your phone. See the “Preventing Others from Viewing or Joining a Shared-Line Call” section on page 40. The Cisco Unified Wireless IP Phone 7920 can support a maximum of two calls on a shared Note line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room).
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
See the state of a speed-dial Look for one of these indicators next to the line number: line Line is in-use. Line is idle. BLF indicator unavailable for this line. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Using the Phone Book and Speed Dial The Directory menu provides access to these features: • Personal Phone Book—Contact information stored on your phone • Speed Dial—Speed-dial numbers that you access from your keypad • Corporate Directory—Access to the company’s phone directory Use these sections to help you set up and use these features: •...
4. Press Back to return to the Directory menu. Tips • When adding external phone numbers, enter your external access number, such as 9, and the entire telephone number, including 1 and the area code. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
58. • Your system administrator can add a list of phone book entries or speed-dial entries to your phone by using the 7920 Configuration Utility. Entering and Editing Text You can enter characters, numbers, and special characters for passwords and phone book entries.
• Alternately, your system administrator can configure speed-dial features for you. Configuring Speed-Dial Hot Keys On the Cisco Unified Wireless IP Phone 7920 keypad, the numeric keys (2-9) are hot keys that access speed-dial numbers. You can assign phone numbers to eight speed-dial hot keys. The number 1 key is reserved for accessing the voice messaging system.
If you want to... Then... Change the phone number 1. Choose Menu > Directory > Phone Book >Speed Dial on a speed-dial hot key 2. Scroll to a configured speed-dial number and press Detail. 3. Press Edit to change or clear an existing phone number. 4.
Using Phone Profiles Using Phone Profiles Profiles simplify making changes to settings on your Cisco Unified Wireless IP Phone 7920. See these sections for information about Cisco Unified Wireless IP Phone profiles: • Choosing a User Profile, page 49 • Choosing a Network Profile, page 51 When you access the Profiles menu, you might see “Not Available”...
If you want to... Then... Choose a different profile 1. Choose Menu > Profiles. 2. Scroll to User Profiles and press Select. 3. Scroll to a different profile and press Select to use the settings for that profile. 4. Select Activate to change the profile. The appears next to the new profile.
SSIDs or authentication types. Your Cisco Unified Wireless IP Phone 7920 can have up to four network profiles. You can set your phone to automatically scan the profiles and select the network profile with the correct SSID for a specific WLAN.
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If you want to... Then... Automatically connect to 1. Choose Menu > Profiles > Network Profile. the WLAN by scanning all 2. Scroll to Auto and press Select. profiles. 3. Select Activate to change the profile. appears next to Auto. 4.
Using Phone Settings Using Phone Settings You can personalize your Cisco Unified Wireless IP Phone by adjusting the ring tone, phone screen, and phone lock settings. Customizing Rings You can customize your phone by adjusting settings such as ring tones and screen messages.
Tips • Before you can access the “Change the Ring settings...” item from the User Options web pages, your system administrator might need to enable this option for your phone. • Typically, the default system policy for the voice message light on your handset tells your phone to always light to indicate a new voice message.
• If you change the Phone Lock password and forget it, you must contact your system administrator to have the phone unlocked and reset. All your personal settings and your Phone Book entries will be deleted. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Setting the Keypad to Automatically Lock You can set your phone to automatically lock the keypad after a time interval. If you want to... Then... Automatically lock the keypad 1. Choose Menu > Phone Settings > Auto KeyLock. after using the phone 2.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Then... Access Personal 1. Choose Menu > Services > Personal Directory (exact name can vary). Directory (for PAB 2. Enter your Cisco Unified Call Manager user ID and PIN, then press and Fast Dial codes) Submit. Search for a PAB 1.
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4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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If you want to... Then... Add a new Fast Dial 1. Choose Menu > Services > Personal Directory > Personal Fast Dials. code (not using a PAB 2. Press Fast Dial. entry) 3. Highlight a Fast Dial code that is unassigned and press Select. 4.
The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Customizing Your Phone on the Web Your Cisco Unified Wireless IP Phone 7920 is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified Wireless IP Phone.
3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code 1. Create a PAB entry. See the “Using Your Personal Address Book on the to a PAB entry Web”...
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified Wireless IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels. Note • You can set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number”...
Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified Wireless IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
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Menu > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified Wireless IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.
See the “Using a Shared Line” directory number use one number for your desk phone and section on page 38. for several phones Cisco Unified Wireless IP Phone, for example. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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• A shared line to view or join on page 38 co-workers’ calls. • “Using Cisco Extension • Cisco Extension Mobility to apply Mobility” section on page 42. your phone number and user profile to a shared phone Answer calls Ask your system administrator to set up See the “Answering a Call”...
Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose Menu > Network Configuration and select the network configuration data configuration item that you want to view. Access status data Choose Menu >...
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Troubleshooting Your Phone Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
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One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
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Busy Lamp Field parking placing prioritizing redirecting while ringing call forwarding Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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See also barge corporate, using using dialing from web page with Cisco Unified IP Phone menu web-based services for option descriptions Cisco Unified Wireless IP Phone personal accessories using from web page buttons and keys cleaning connecting description of ending a call, options for...
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EAP network EAP language (locale) settings phone lock lines setting and call forwarding Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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password, changing see also User Options web pages Personal Address Book (PAB) PIN, changing dialing from placed calls, records of Personal Address Book, see PAB placing calls, options for Personal Directory power outage using from web page power supply using on phone powering on phone buttons prioritizing calls...
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WebDialer TABSynch wireless network data, locating TAPS, using Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
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