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Toshiba U840W User Manual
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Toshiba U840W User Manual

Toshiba U840W User Manual

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  • Page 1 User's Manual U840W...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-7 OpenSSL Toolkit License Issues ............1-7 ENERGY STAR® Program ..............1-10 Disposing of the computer and the computer's batteries ....1-11 General Precautions ................
  • Page 3 Utilities and Applications ..............5-1 Special features ..................5-4 TOSHIBA Password utility ..............5-5 TOSHIBA System Settings ..............5-8 TOSHIBA Media Player by sMedio TrueLink+ ........5-14 TOSHIBA PC Health Monitor .............. 5-15 System Recovery ................5-17 Chapter 6 Troubleshooting Problem solving process ..............
  • Page 4 User's Manual...

  • Page 5: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2012 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 6: Regulatory Information

    Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 7: Fcc Conditions

    Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB...

  • Page 8: Working Environment

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 9 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 10: Following Information Is Only For Turkey

    The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.

  • Page 11: Video Standard Notice

    For more detailed information about recycling of this product, please visit our website (http://www.toshiba- india.com) or contact call center (1800-200-8674). These symbols may not stick depending on the country and region where you purchased.
  • Page 12 ------------------------ /*===================================================== Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 13 ---------------------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.

  • Page 14: Energy Star Program

    ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...

  • Page 15: Disposing Of The Computer And The Computer's Batteries

    General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer.

  • Page 16: Instruction Manual For Safety And Comfort

    Extreme heat, cold, or humidity. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture and lighting that can help reduce physical stress.

  • Page 17: Information For Wireless Devices

    If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support.global.toshiba.com, if you have any questions about using Wireless LAN or Bluetooth Card from TOSHIBA. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm User's Manual...

  • Page 18: Wireless Devices And Your Health

    Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless products is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 19 Italy: For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. For public use, a general authorization is required. Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Alesund.
  • Page 20 Restrictions for Use of 5470-5725MHz Frequencies in Europe Italy: For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. Luxembourg: Implemented General authorization required for network and service supply Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas,...
  • Page 21 designed to provide reasonable protection against harmful interference in a residential installation. Refer to the FCC information section for the detailed information. Caution: Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits.
  • Page 22 If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 23: Device Authorization

    : This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 4. About the JEITA 5GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Telecommunications Business Law of Japan.

  • Page 24: Legal Footnotes

    Radio approvals for wireless devices Approved Countries/Regions for Wireless Devices This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment in the countries/regions which are not listed in the table below. As of Aug.
  • Page 25 For optimum performance, use your computer product only under recommended conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information.

  • Page 26: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.

  • Page 27: Messages

    Graphics Processing Unit (GPU) Graphics processing unit (GPU) performance may vary depending on product model, design configuration, applications, power management settings and features utilized. GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode.

  • Page 28: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 29: Using Your Product For The First Time

    Right-click Click the right Touch Pad control button once. Right click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.

  • Page 30: Connecting The Ac Adaptor

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 31 When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in the User’s Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched.

  • Page 32: Opening The Display

    Connect the AC adaptor’s DC output plug to the DC IN 19V jack on the right of the computer. Figure 2-3 Connecting the DC output plug to the computer 1. DC IN 19V jack 2. DC output plug Plug the power cord into a live wall outlet - the DC IN/Battery indicator on the front of the computer should glow.

  • Page 33: Turning On The Power

    Do not close the display panel with pens or any other objects left in between the display panel and the keyboard. When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel).

  • Page 34: Turning Off The Power

    When it is displayed, be sure to read the License Terms carefully. Getting to know the Start screen The Windows 8 Start screen provides you a new and easy way to access your favorite things, such as apps, websites and contacts. By pointing the mouse pointer to the lower-right (or upper-right) corner of your screen, you will find a list of charms with different demands, including basic tasks such as turning off the power and advanced PC settings.

  • Page 35: Restarting The Computer

    Restarting the computer Certain conditions require that you reset the computer, for example if: You change certain computer settings. An error occurs and the computer does not respond to your keyboard commands. If you need to restart the computer, there are three ways this can be achieved: In the Settings charm, click Power and then select Restart.

  • Page 36: Executing Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

  • Page 37: Hibernation Mode

    Hibernation Mode The Hibernation Mode feature saves the contents of memory to the Hard Disk Drive when the computer is turned off so that, the next time it is turned on, the previous state is restored. Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.
  • Page 38 Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid. In order to define these settings, you can follow the steps as described below: Click Power Options and then click Choose what the power button does or Choose what closing the lid does.

  • Page 39: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.

  • Page 40: Left Side

    Power indicator The Power indicator normally glows white when the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will blink amber - approximately two seconds on, two seconds off. Wireless The Wireless communication indicator glows communication amber when the Bluetooth, Wireless LAN or indicator...

  • Page 41: Right Side

    LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T) or Fast Ethernet LAN (100 megabits per second, 100BASE-TX). Refer to Operating Basics, for details. Do not connect any cable other than a LAN cable to the LAN jack. It could cause damage or malfunction.

  • Page 42: Underside

    Microphone jack A 3.5 mm mini microphone jack enables connection of a three-conductor mini jack for stereo microphone input. The jack with the icon ( ) has Sleep and Music function. The integrated sound system provides support for the computer's internal speakers and microphone, as well as allowing an external microphone and headphones to be connected via the appropriate jacks.

  • Page 43: Front With The Display Open

    Figure 3-4 The underside of the computer 1. Force Shut down hole 2. Cooling vents Force Shut down hole Insert a slender object such as a needle into this hole to force shut down the computer when the system is hung up. Cooling vents The cooling vents help the processor to avoid overheating.
  • Page 44 Figure 3-5 The front of the computer with the display panel open 1. Wireless communication antennas 7. Stereo speakers (not shown)* 2. Microphone 8. Display hinges 3. Web Camera LED 9. Keyboard 4. Web Camera 10. Touch Pad 5. Display screen 11.
  • Page 45 Web Camera Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool. Enables the transmission of video and use of video chat via the internet using specialized applications.

  • Page 46: Internal Hardware Components

    The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool.
  • Page 47 The size of the hard disk drive varies depending Solid State Drive on the model. To check which type of HDD/SSD is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool.

  • Page 48: Intel Rapid Start Technology

    Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off. The display controller also controls the video mode and uses industry standard rules to govern the screen resolution and the maximum number of colors that can be displayed at any one time.

  • Page 49: Monitoring Of Power Condition

    ® With the Intel Rapid Start Technology, the Windows can rapidly resume from Hibernation Mode and battery life will be longer than when in Sleep Mode. ® Intel Rapid Start Technology is enabled at factory default. The computer will switch to Hibernation Mode after two hours of Sleep Mode. You can use BIOS Setup to enable/disable the function and change the specified time setting from Sleep Mode to Hibernation Mode.
  • Page 50 The LED in the table below refers to the DC IN/Battery indicator. Power on Power off (no operation) AC adaptor Battery fully • Operates • No charge connected charged • No charge • LED: white • LED: white Battery partially •...

  • Page 51: Specifications

    White Indicates the AC adaptor is connected and the battery is fully charged. No light Under any other conditions, the indicator does not light. If the battery pack becomes too hot while it is being charged, the charge will stop and the DC IN/Battery indicator will go out. When the battery pack's temperature falls to a normal range, charging will resume - this process will occur regardless of whether the computer's power is on or off.

  • Page 52: Power Requirements

    Conditions Altitude (from sea level) Operating -60 to 3,000 meters Non-operating -60 to 10,000 meters maximum Power Requirements AC adaptor 100-240V AC 50 or 60 Hz (cycles per second) Computer 19V DC AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used.
  • Page 53 Germany: United Kingdom: In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV-F. For the United States and Canada, two pin plug configuration must be a 2-15P (250V) or 1-15P (125V) and three pin plug configuration must be 6-15P (250V) or 5-15P (125V) as designated in the U.S.

  • Page 54: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. The Keyboard The computer’s keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer.

  • Page 55: Function Key

    Sleep Mode. You can configure the Function Keys Mode by selecting the "Special function mode" or "Standard F1-F12 mode". Please refer to the TOSHIBA System Settings section. Function keys let you enable or disable certain features of the computer.

  • Page 56: Windows Special Keys

    Some functions will show the toast notification at the edge of the screen. Those toast notifications are disabled at factory default. You can enable them in the TOSHIBA Function Key application.To access it, click Desktop -> Desktop Assist -> Tools & Utilities -> TOSHIBA Function key.

  • Page 57: Toshiba Video Player

    TOSHIBA VIDEO PLAYER Please be aware of the following limitations when you use the TOSHIBA VIDEO PLAYER: Notes on use This software can only be used on Windows 8. TOSHIBA VIDEO PLAYER software is supported for playback of DVD and video file (via an optional external optical disc drive).
  • Page 58 VIDEO PLAYER may not function properly. Do not change the screen resolution while running the TOSHIBA VIDEO PLAYER. Do not change the display device while running the TOSHIBA VIDEO PLAYER. Starting TOSHIBA VIDEO PLAYER Use the following procedure to start TOSHIBA VIDEO PLAYER.

  • Page 59: 3D Playback On An External 3D Device

    TOSHIBA VIDEO PLAYER features and instructions are explained in details in TOSHIBA VIDEO PLAYER Manual. Use the following procedure to open TOSHIBA VIDEO PLAYER Manual. Press the F1 key when TOSHIBA VIDEO PLAYER is launched and click the Help button. 3D Playback on an External 3D Device 3D playback on an external 3D device feature is only provided with some models.
  • Page 60 2D home video and other 2D contents you created, in 3D according to your personal preferences. The TOSHIBA VIDEO PLAYER is set by default in the 2D format. By pressing the 2Dto3D conversion function button, you decide to activate the 2Dto3D conversion function and therefore decide to watch your 2D content in 3D.

  • Page 61: Wireless Communications

    Please consider if it is suitable or a need for time limit before allowing your child to watch a 3D content. Depending on the lighting condition of your room, you may experience some flickerings when you have the 3D glasses on. Upconvert and 3D Playback functions cannot be used at the same time.

  • Page 62: Card Specifications

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications...

  • Page 63: Radio Characteristics

    Media Access CSMA/CA (Collision Avoidance) with Protocol Acknowledgment (ACK) Radio Characteristics Radio Characteristics of Wireless LAN module may vary according to: Country/region where the product was purchased Type of product Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4GHz and 5GHz band, local radio regulations may impose a number of limitations to the use of wireless communication equipment.

  • Page 64: Lan

    Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. Security Two advanced security mechanisms ensure a high level of security: Authentication prevents access to critical data and makes it impossible to falsify the origin of a message.

  • Page 65: Battery

    Connect the AC adaptor before connecting the LAN cable. The AC adaptor must remain connected during LAN use. If you disconnect the AC Adaptor while the computer is accessing a LAN, the system may hang up. Do not connect any other cable to the LAN jack except the LAN cable. Otherwise, malfunctions or damage may occur.

  • Page 66: Care And Use Of The Battery Pack

    The computer's RTC battery should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.

  • Page 67: Battery Charging Notice

    Battery type Power off Power on Battery pack about 4.0 hours about 4.5 hours (54Wh, 4 cell) RTC battery about 24 hours about 24 hours Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for example, the battery might scarcely charge at all during operation.

  • Page 68: Maximizing Battery Operating Time

    You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time. This is because the computer needs this time to check the battery's remaining capacity and then calculate the remaining operating time, based on this together with the current power consumption.

  • Page 69: Peripheral Devices

    Battery type Sleep Mode Shut Down Mode Battery pack 3.6 days 65 days (54Wh, 4cell) RTC battery about 30 days about 30 days Extending battery life To maximize the life of your battery packs: At least once a month, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges.

  • Page 70: Memory Media

    Please note that an adaptor is required to use miniSD/microSD Card. Please note that not all memory media have been tested and verified to work correctly. Therefore, it is not possible to guarantee that all memory media will operate properly. The slot does not support Magic Gate functions.

  • Page 71: Media Care

    Card Type Capacities 8MB, 16MB, 32MB, 64MB, 128MB, 256MB, 512MB, 1GB, 2GB SDHC 4GB, 8GB, 16GB, 32GB SDXC 64GB Memory media format New media cards are formatted according to specific standards. If you wish to reformat a media card, be sure to do so with a device that uses media cards.

  • Page 72: Inserting A Memory Media

    About the write-protect The memory media cards have a function for protect. SD Card (SD memory card, SDHC memory card and SDXC memory card) Set the write-protect switch to the lock position, if you do not want to record data. Inserting a memory media The following instructions apply to all types of supported media devices.

  • Page 73: Hdmi Device

    Point to memory media and click the left Touch Pad control button. Grasp the media and remove it. Do not remove the memory media while the computer is in Sleep or Hibernation Mode. The computer could become unstable or data in the memory media could be lost.

  • Page 74: Settings For Display Video On Hdmi

    When you change the display output device by function key, the playback device may not switch automatically. In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps: 1.

  • Page 75: Optional Toshiba Accessories

    For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Universal AC Adaptor If you frequently use your computer at more than...

  • Page 76: Microphone Level

    Microphone Level Follow the steps below to change the microphone recording level. Right click on the speaker icon on the Taskbar, and select Recording devices from the sub menu. Select Microphone, and click Properties. On the Levels tab move the Microphone slider to increase or decrease the microphone volume level.

  • Page 77: Computer Handling

    Power Management The audio controller in your computer can be turned off when the audio function is not used. To adjust the configuration of audio power management, click the Power Management button When audio power management is enabled, the circle button at the upper left of the Power Management is blue and convex.

  • Page 78: Heat Dispersal

    You can clean the display screen by spraying a small amount of glass cleaner onto a soft, clean cloth and then wiping the screen gently with the cloth. Never spray cleaner directly onto the computer or let liquid run into any part of it.
  • Page 79 If the processor's temperature reaches an unacceptably high level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory will be lost. User's Manual 4-26...

  • Page 80: Chapter 5 Utilities And Advanced Usage

    For details on TOSHIBA PC Diagnostic Tool, see the help file. TOSHIBA Password This utility allows you to set a password in order utility to restrict access to the computer.
  • Page 81 To access this utility, click Desktop -> Desktop Assist -> Tools & Utilities -> eco Utility. For details on TOSHIBA eco utility, see the help file. TOSHIBA Media This software is a multimedia player which can Player by sMedio be used to play back video, music and photo.
  • Page 82 TOSHIBA Service This application allows your computer to Station automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited...

  • Page 83: Special Features

    Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures. To access the Power Options, click Desktop -> Desktop Assist ->...

  • Page 84: Toshiba Password Utility

    TOSHIBA Password utility The TOSHIBA Password utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password utility function are different from the Windows password. User Password To start the utility, click the following items: Desktop ->...
  • Page 85 User authentication may be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords, etc. Set (button) Click this button to register a password. After a password is set, you will be prompted to enter it when you start the computer.

  • Page 86: Supervisor Password

    If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of any data, any loss of use or access to your HDD, or for any other losses to you or any other person or organization that result from the loss of access to your HDD.

  • Page 87: Toshiba System Settings

    Tools & Utilities -> System Settings. TOSHIBA System Settings window The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply.
  • Page 88 Sleep and Charge & Sleep and Music This tab allows you to set advanced features when the power of the computer is turned OFF. "Power OFF" includes Sleep Mode, Hibernation Mode or shutdown state. It also displays the remaining battery capacity. Sleep and Charge Your computer can supply USB bus power (DC5V) to the USB port even when the computer is turned OFF.
  • Page 89 When Sleep and Charge function is enabled, the USB Wakeup function does not work for compatible ports. In that case, if there is a USB port that does not have the Sleep and Charge function, attach the mouse or keyboard to it. If all USB ports have the Sleep and Charge function, change to disable Sleep and Charge function.
  • Page 90 The volume adjustment and mute setting might be different between Windows mode and Sleep and Music mode. Before connecting the audio device to the computer, turn down the volume of the audio device. Sound quality may also be different. Use the Sleep and Music function with the display open. Move the slider to enable or disable this function.
  • Page 91 The boot device selection methods described above will not change the boot priority settings that have been configured in TOSHIBA System Settings. In addition, if you press a key other than one of those listed, or if...
  • Page 92 Function Keys Mode This feature allows you to configure the Function Keys Mode. Please refer to the Function Key section for more information about function key. Special function Press the function key by itself to use special mode functions. Hold FN first to use standard F1-F12 functions.

  • Page 93: Toshiba Media Player By Smedio Truelink

    Disabled Disables Built-in LAN functions. TOSHIBA Media Player by sMedio TrueLink+ Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink+: Notes on use This software is a multimedia player which can be used to play back video, music and photo.

  • Page 94: Toshiba Pc Health Monitor

    Operating TOSHIBA Media Player by sMedio TrueLink+ The steps for playing a video file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player. Click a video file to playback. The steps for playing a music file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player.

  • Page 95: Starting The Toshiba Pc Health Monitor

    Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD.

  • Page 96: System Recovery

    TOSHIBA PC Health Monitor screen is displayed, and the program will begin monitoring system functions and collecting information. A message will be displayed if any changes which may interfere with the operation of the program are detected. Follow the instructions displayed on screen in the message.
  • Page 97 A recovery image of the software on your computer is stored on the Hard Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps: Select either blank disc or USB Flash Memory. The application will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory.
  • Page 98 Desktop Assist -> All Programs -> TOSHIBA -> Applications and Drivers. TOSHIBA Media Player by sMedio TrueLink+ application is not included in the setup files above but can be downloaded from Windows Store. If you have previously chosen to remove the recovery partition and are trying to create "Recovery Media", you will see the following message: "The...

  • Page 99: Recovery Hard Disk Drive

    If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the Recovery Hard Disk Drive A portion of the total Hard Disk Drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore pre-installed software in the event of a problem.
  • Page 100 * Please note that this service is not free-of-charge. Visit https://backupmedia.toshiba.eu on the Internet. Follow the on-screen instructions. You will receive your Recovery Discs within two weeks after placing your order. User's Manual 5-21...

  • Page 101: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 102: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 103: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 104: Hardware And System Checklist

    The computer will not load advanced options during startup By holding down one of the following keys during startup, your computer will load advanced options as shown below. Advanced option BIOS utility Boot menu 0 (zero) Recovery options If your computer starts to load the Operating System instead of desired advanced options, follow the steps below: In the Settings charm, click Power and then select Restart.

  • Page 105: Ac Power

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator.
  • Page 106 However, if you do not believe the battery is at the end of its operating life, you should speak to TOSHIBA Support. Battery doesn’t If you frequently recharge a partially charged...

  • Page 107: Real Time Clock

    (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support. Internal display panel Apparent computer's display panel problems may be related to the computer's setup and configuration - please refer to the...

  • Page 108: Hard Disk Drive

    - if so remove it and try to start the Drive computer again. If this has no effect, check the Boot Priority setting within the TOSHIBA System Settings - please refer to the Boot Priority Options section for further information.

  • Page 109: Pointing Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section, and the documentation supplied with your mouse.

  • Page 110: Usb Mouse

    Within the Mouse Properties window, click the Pointer Options tab. Set the pointer speed as required and click If you are still unable to resolve the problem, contact TOSHIBA Support. The reaction of Adjust the touch Sensitivity. Touch pad is either To access it, click Desktop ->...

  • Page 111: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.
  • Page 112 Sleep and Charge Enable the Sleep and Charge function in the function. TOSHIBA System Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.

  • Page 113: Sound System

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 114 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 115: Toshiba Support

    If you are still unable to resolve the problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. User's Manual 6-15...

  • Page 116: Before You Call

    TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at a location listed in the enclosed warranty booklet or visit TOSHIBA technical support website http://www.toshiba- europe.com or http://www.toshiba.co.jp/worldwide/.

  • Page 117: Index

    Index Display controller 3-10 AC adaptor Documentation list 2-1 additional 4-22 connecting 2-3 Dual Pointing Device DC IN 19V jack 3-4 Touch Pad 6-9 Battery Equipment checklist 2-1 extending life 4-16 monitoring capacity 4-14 External monitor real time clock 3-9, 4-12 problems 6-14 save mode 5-4 types 4-12...
  • Page 118 6-4 removing 4-19 Pointing device 6-9 Power 6-4 Real Time Clock 6-7 Memory media slot 4-16 Sound system 6-13 TOSHIBA support 6-15 Moving the computer 4-25 Touch Pad 6-9 USB device 6-11 MultiMediaCard USB mouse 6-10 removing 4-19 Wireless LAN 6-15...
  • Page 119 4-17 Security lock 4-21 Sleep Mode setting 2-8 System automatic 5-4 Sound system problems 6-13 TOSHIBA Desktop Assist 5-1 TOSHIBA PC Diagnostic Tool 5-1 USB device problems 6-11 Video mode 4-24 Video RAM 3-9 Web Camera 3-7 Wireless communication 4-8...

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