Page 1: Service Manual
Service Manual DIGITAL COLOR LASER MFP CLX-8540ND High-Speed Single-Path Color A4 MFP ■ 160 GB HDD ■ High Performance CCDM ■ 38 / 38 ppm Network-ready CMFP ■ Easy to install ( CRU & Option ) ■ 20K/15K Black/Color toner ■...
Page 2 GSPN (Global Service Partner Network) North America : service.samsungportal.com Latin America : latin.samsungportal.com CIS : cis.samsungportal.com Europe : europe.samsungportal.com ⓒ Samsung Electronics Co.,Ltd. September. 2009 China : china.samsungportal.com Printed in Korea. Asia : asia.samsungportal.com Mideast & Africa : mea.samsungportal.com VERSION NO. : 1.00...
Page 3: Table Of Contents
Contents chapter 1 Precautions 1.1 Safety warning …………………………………………………… 1-1 1.2 Caution for safety ………………………………………………… 1-2 1.3 ESD precautions ………………………………………………… 1-5 chapter 2 Product overview 2.1 Product summary ………………………………………………… 2-1 2.2 Specifications …………………………………………………… 2-3 2.2.1 General print engine ………………………………………… 2-3 2.2.2 Controller & S/W …………………………………………… 2-3 2.2.3 Scan …………………………………………………………...
Page 4 Contents 3.1.1 Precautions on maintenance ……………………………… 3-1 3.1.2 Check the consumables life ……………………………… 3-2 3.1.3 Consumables (CRU : customer replacement unit) ……… 3-3 3.1.4 Replacing the consumables. ……………………………… 3-4 3.1.5 Maintenance parts (FRU : field replacement unit) ……… 3-8 3.1.6 Location of maintenance parts …………………………… 3-10 3.1.7 Replacing the maintenance parts …………………………...
Page 5 Contents 3.2.2.21 Mail box ……………………………………………… 3-70 3.2.2.22 2-Bin Finisher ………………………………………… 3-74 3.2.3 Boards and Connectors …………………………………… 3-79 chapter 4 Troubleshooting 4.1 Paper jam ………………………………………………………… 4-1 4.1.1 Paper jam and clearing intruction ………………………… 4-2 4.2 Firmware upgrade………………………………………………… 4-18 4.2.1 Using the common method ………………………………… 4-18 4.2.2 F/W upgrade using SWAS (syncthru web admin service) 4-19 4.3 Diagnostic mode (Tech mode) …………………………………...
Page 6 Contents 5.1.5 SCF/HCF …………………………………………………… 5-5 5.2 Connection diagram ……………………………………………… 5-6 5.2.1 Video controller ……………………………………………… 5-6 5.2.2 Engin controller …………………………………………… 5-7 5.2.3 OPE unit ……………………………………………………… 5-8 5.2.4 DADF ………………………………………………………… 5-9 5.2.5 SCF/HCF …………………………………………………… 5-10 chapter 6 Reference information 6.1 Tool for troubleshooting ………………………………………… 6-1 6.2 Acronyms and abbreviations ……………………………………...
Page 7: Safety Warning
High voltages and lasers inside this product are dangerous. This product should only be serviced by a qualified service technician. (2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
Page 8: Caution For Safety
Take care not to cut or damage the power cable or plugs when moving the machine. (9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.
Page 9: Handling Precautions
1.2.4 Assembly / Disassembly precautions Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Page 10: Disregarding This Warning May Cause Bodily Injury
- The equipment must be installed near the socket outlet and must be accessible. - Be sure to fix and plug in the power cable securely after the installation so that no one trips over it. Service Manual Samsung Electronics...
Page 11: Esd Precautions
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Service Manual Samsung Electronics...
Page 12: Product Overview
Additional Reseller Revenue Systems via Supplies & Service Contract Ease of Use Durability & Reliability ■ Color Touch Screen UI ■ Durability better than ■ Easy Installable Set & Options Competitions ■ Reliability Comparable to A3 copiers Service Manual Samsung Electronics...
Page 13 SyncThru Web Admin Service ■ Job Records Information (Print/Copy/ ■ SyncThru Plug-in Application Scan/Fax) ■ SyncThru Web Service ■ User based History tracking ■ SNMP Job Accounting Access from SWAS ■ Print/Copy/Scan/Fax log tracking (HDD, Server) Service Manual Samsung Electronics...
Page 14: Specifications
Yes(Common for Windows, Linux, Mac) Form overlays - Max number of overlays can be stored: Up to 100 Form - Managed in EWS(JMS) - Multi selection (1st overlay in 1st page, 2nd overlay in 2nd page) Service Manual Samsung Electronics...
Page 15: Controller & S/W
Yes (N/W and USB) Yes (USB Only) Supporting OS [Windows] - Windows 2000/XP(32/64bit)/2003/Vista(32/64bit) [Linux] - RedHat 8 ~ 9 - Fedora Core 1~4 - Madrake 9.2 ~ 10.1 - SuSE 8.2 ~ 9.2 [Mac] - Mac OS 10.3~10.5 Service Manual Samsung Electronics...
Page 16 2000/XP(32/64bits)/2003(32/64bits)/Vista(32/64bits) [Mac] - Mac OS 10.3~10.5 [Linux] - RedHat 8 ~ 9 - Fedora Core 1~4 - Madrake 9.2 ~ 10.1 - SuSE 8.2 ~ 9.2 [Novell] - Netware 5.x, 6.x(TCP/IP Only) [Others] - Unix(HP-UX,Solaris,SunOS, SCO) Service Manual Samsung Electronics...
Page 17: Scan
IP Addressing Static IP, Auto IP, BOOTP, DHCP SNMP/MIB Access Host Resource MIB(RFC 2790), Printer MIB(RFC 3805) Finisher MIB(RFC(3806), Samsung private MIB, SNMP Trap User Interface 800 x 480 7 inch TFT WVGA Color graphic LCD with Touch- Screen, 16bit color 2.2.3 Scan...
Page 18: Copy
Reduce & Enlarge * Zoom Range : 25% to 400% in Platen, 25% to 200% in ADF * Preset [Original(100%)] [Auto Fit] [A4 → A5(71%)] [LGL→LTR(78%)] [LGL→A4(83%)] [A4→LTR(94%)] [EXE→LTR(104%)] [A5 → A4(141%)] 25%, 50%,150%, 200%, 400% [Custom:25-400%)] Service Manual Samsung Electronics...
Page 19: Fax
3sec (Mono/Standard/ECM-MMR, ITU-T G3 No.1 Chart) Compression MH/MR/MMR/JBIG/JPEG Color Fax Resolution 203*98dpi (Mono) Fine 203*196dpi S.Fine Photo 300*300dpi S.Fine 406*392dpi Resolution 200*200dpi (Color) Fine 200*200dpi S.Fine 200*200dpi Scan speed 1.5sec/LTR Fine 4sec/LTR S.Fine Depends on Document Service Manual Samsung Electronics...
Page 20 Print out Confirmation 2 types available (with Image TCR, w/o image TCR,Mono Only) Auto Dial List System Data List List all user setting Sound Control Ring Volume Yes(Off,Low,MED,HIGH) Key Volume Yes(On,Off) Speaker Yes(On,Off) Alarm Volume Yes(On,Off) Service Manual Samsung Electronics...
Page 21: Paper Handling
MP + 1 Tray + HCF 2,550 sheets @ 80g/㎡ Printing Max. Size 216 x 1,200mm (8.5 x 47.2), Banner zise Min. Size 98 x 148 mm (3.85x5.83) Margin(T/B/L/R) 4 mm, 4 mm, 4 mm, 4 mm 2-10 Service Manual Samsung Electronics...
Page 22 Letter, Legal, Oficio, Folio, A4, JIS B5, ISO B5, Executive, A5, Tray(SCF) Statement, A6, PostCard 4x6, Envelope B5, Envelope Monarch, Envelope COM-10, Envelope DL, Envelope C5, Envelope C6, Custom Media types Plain Paper, Thin Paper, Bond, Punched, Pre-Printed, Recycled, Envelope, Transparency, Label, CardStock, Letterhead,Thick,Cotto n,Colored,Archive 2-11 Service Manual Samsung Electronics...
Page 23 Output Stacking 500 sheets @ 20lb (80g/㎡) Output Full sensing 1 Bin Finisher Capacity 500 sheets @ 20lb (80g/㎡) Offset Stacking Stapling Method 1 Position Sensing Output Full sensing: Yes Cartridge Empty Detect : Yes 2-12 Service Manual Samsung Electronics...
Page 24 145 ~ 400mm (5.7 ~ 15.7) for Multi pages scan Bank Check Scan : 69.6mm x 152.4mm Document Weight 12.5~28lb Note : Please use the proper media in the specification table. If not, the print quality problem or the printer jam will occur. 2-13 Service Manual Samsung Electronics...
Page 25: Consumables (Cru : Customer Replacement Unit)
• Image counts are based on one color on each page. If you print documents in full color (Yellow, Magenta, Cyan, Black), the image count will be added by 4 images. • For more information about the consumables, refer to chapter 3. 2-14 Service Manual Samsung Electronics...
Page 26: Maintenance Parts (Fru : Field Replacement Unit)
Simplex / Duplex With Finisher : 58dB ) Copying 56dB ( Tray 1 & MP : 57dB / With Optional Tray : 59dB / Simplex / Duplex With Finisher : 60dB ) Standby 43dB Sleep 35dB 2-15 Service Manual Samsung Electronics...
Page 27: Options
4Bin Mailbox SCX-MBT40S 400 sheets/4bin -> 100 sheets/bin Note : If you want to know more information for the consumables, consult the Installation chapter. * Option Compatibility SCX-6345N SCX-6555N CLX-8380ND CLX-8540ND Option SCX-FIN10S SCX-FIN11S SCX-FIN20S SCX-MBT40S SCX-FAX210 SCX-S6555A SCX-HCF100 2-16...
Page 28: Model Comparison
Product Overview 2.2.11 Model Comparison Samsung Ricoh Konica Minolta CLX-8540ND LJ-4730 Aficio MP C2500(A3) Bizhub C252(A3) Model Type A4 Tandem A4 Tandem A3 Tandem A3 Tandem 24/24ppm(A4) 24/24ppm(A4) Speed 38/38ppm(A4) 28/28ppm(A4) / 12/12ppm(A3) / 12/12ppm(A3) FCOT(B/C) 14 sec / 14 sec 10sec / 12sec 6.7sec / 9.7sec...
Page 29: System Overview
Side cover Front cover Multi-purpose tray Tray 1 Optiona l tray* Stand* Scanner glass CCD Lock Transfer unit Toner cartridge Output support Multi-purpose tray extension Imaging unit Multi-purpose tray paper width guides Waste toner container 2-18 Service Manual Samsung Electronics...
Page 30: Rear View
Finisher output tray (Stacker & Stapler) Dummy for FDI (Foreign Device Interface) Finisher cover (Stacker & Stapler) 15-pin Finisher connection (Stacker & Stapler) Extension telephone socket (EXT) Power switch Telephone line socket (LINE) Power receptacle USB port 2-19 Service Manual Samsung Electronics...
Page 31 DADF Unit LSU Unit Scanner Unit Standard tray Toner-Cartridge (Y) PSU (Power Supply Unit) Toner-Cartridge (M) Duplex Unit Toner-Cartridge (C) Fuser Unit Toner-Cartridge (K) ACR-Sensor Cartridge Transfer Unit (ITB) Roller Transfer Imaging Unit Multi-purpose tray 2-20 Service Manual Samsung Electronics...
Page 32: System Configuration
UNIT UNIT DEVE POLYGON BLDC ACR/CTD CASSETTE STEPLER CRUM MOTOR MOTOR TONER STEP TB CRUM NETWORK CON. MOTOR ITB CRUM WTB FULL DUPLEX MOTOR TEMP TEMP CLUTCH SENSOR OPTION HUMIDITY ITEMS < System Diagram > 2-21 Service Manual Samsung Electronics...
Page 33: H/W Configuration
Product Overview 2.3.2 H/W Configuration ■ Rear Side View ■ Operation Panel View ■ Left Side View OP_MAIN PBA OP_MAIN PBA OP_KEY OP_KEY S UB S UB 2-22 Service Manual Samsung Electronics...
Page 34 The Scanner Part including DADF & CCD is connected to the Video controller through the Scan Interface PBA. When replacing the Video controller, you must insert the previous MSOK on the new video controller. 2-23 Service Manual Samsung Electronics...
Page 35 Product Overview 2-24 Service Manual Samsung Electronics...
Page 36 Product Overview 2.3.2.2 Engine Controller The engine controller of CLX-8540ND comprises an ARM-based CPU (J4E), engine control SoCs (LPEC1 & LPEC3), SDRAM and Flash memories, and other drivers for mechanical elements. The engine controller manages an electro-photography system, controls the Video Data of printing images from Video Board to LSU, provides PWMs and control signals for high voltages, adjusts temperature in the fusing system, and reads sensor signals.
Page 37 Product Overview ■ Engine Controller Power Distribution 2-26 Service Manual Samsung Electronics...
Page 38: Dadf Board
CLX-8540 series have a DADF module as a default function, and also, the DADF supports up to 65% of duplex speed. DUPLEX/SCAN/ REGI SCAN MOTOR R_STACK EXIT SENSOR SENSOR DRIVER EXIT EXIT GATE MAIN I/F MOTOR MOTOR MPU: MPU: S3F443FX S3F443FX HYPER (DEBUG) LENGTH DETECT/WIDTH DOWNLOAD SCAN COVER MOTOR OPEN 2-27 Service Manual Samsung Electronics...
Page 39 Product Overview ■ DADF Block Diagram 2-28 Service Manual Samsung Electronics...
Page 40 Main IF (power) Main IF (USB) DDR MEMORY MCU (S3C2413) (64MB) NOR FLASH NOR FLASH (32MB) (32MB) OPE Key sub OPE Key sub LCD Interface LCD Interface Back Light Unit Touch Screen OPE Key Debugger JTAG 2-29 Service Manual Samsung Electronics...
Page 41: Smps Board
2) AC 220V (180V ~ 270V) 3) Input Current: 5.0 [Arms] OUTPUT_24V1/2/3/4 (to Engine PBA) 4) Output Power: 335W / Max. 450W SMPS control (from Engine PBA) DC 5V: 45W ~ 60W DC 24V: 290W ~ 390W 2-30 Service Manual Samsung Electronics...
Page 42 +5V2 5V Ground Signal +5V3 5V Ground Output Signal Connector( CON4 ) Description PIN NO PIN ASSIGN Signal (Reserved)) Signal (Reserved) Signal (Reserved) Signal (24V Remote Sense) Signal (Standby Mode) EN_24V Signal (5V Remote Sense) 2-31 Service Manual Samsung Electronics...
Page 43 Product Overview 2.3.2.6 HVPS Board CLX-8540ND series have two HVPSs( High Voltage Power Supply), which are denoted by HVPS-L & HVPS-S. HVPS (High Voltage Power Supply) Unit is divided to Two PBAs, and generates 15 high-voltage channels which includes T1(4), T2, MHV(4), DEVE(4), FB, and SP.
Page 44 • Alternative DC +/- outputs between image & non-image periods in T2. • AC + DC MHV Bias. • Rated loads in all channels could be change according to the environmental conditions. • All output channels can be adjusted by using volume control components. 2-33 Service Manual Samsung Electronics...
Page 45 SMPS AC ( to SMPS) • Specification Input Voltage AC 110V AC 220V (Range) (90 ~ 135V) (180 ~ 270V) Input Current Output Power Max. 1500W Max. 1500W Phase Detect Zero-Crossing Detect (Open Collector Output) Protection Relay Control Signal 2-34 Service Manual Samsung Electronics...
Page 46 Product Overview 2.3.2.8 Finisher Board The finisher board controls an optional finisher in CLX-8540ND. The finisher board consists a controller (S3F443FX), two motor drive ICs to control feeding timing, and a LPEC1 for expanding control I/Os. An UART port is also used to communicate between the Main-Engine board and the finisher board.
Page 47 SCF and HCF are the same, SCFs and HCF can be used the same boards. Signal Name Direction Active Level Description POWER +24V Power 3.3V POWER +3.3V Power POWER Signal Ground Data Transmission Data Receive nBUSY SCF TxD Line Busy nCMDREQ Command Request Reserved1 Reserved Reserved2 Reserved 2-36 Service Manual Samsung Electronics...
Page 48: Fax Board
* Scan setup time : 3.5 sec - Receive Mode: Fax, TEL, ANS/FAX - Compression: MH/MR/MMR/JBIG/JPEG - ECM: Yes - Resolution Std: 203*98dpi Fine: 203*196dpi S.Fine: 203x392dpi, 300*300dpi, 406x392dpi - Contrast: Adsustable 5 levels - Fax Memory: 32MB (in HDD) 2-37 Service Manual Samsung Electronics...
Page 49 1) connect a line cord into Line RJ11. 2) Connect 2’nd phone by 4 line cord. How to connect Parallel Fax 1) Connect a line cord into Line RJ11. 2) Just connect a phone to External RJ11. 2-38 Service Manual Samsung Electronics...
Page 50 Product Overview 2.3.2.11 Other PBAs DEVE CRUM PBA ERASER_LAMP_PBA Finisher IF PBA SCAN_IF_PBA 2-39 Service Manual Samsung Electronics...
Page 51: Mechanic Configuration
Paper Exit Sensor * Paper Type - SCF : Plain (60~90 g/㎡), envelope (75~90 g/㎡), Label (120~150 g/㎡), Cardstock (120~130 g/㎡), transparency (138~146 g/㎡), Thick (90~120 g/㎡) - HCF : Plain (60~90 g/㎡), Thick (90~120 g/㎡) 2-40 Service Manual Samsung Electronics...
Page 52 Color OPC Motor Color OPC Motor BK Motor BK Motor Color DEVE Motor Color DEVE Motor Duplex Motor Duplex Motor Exit Motor Exit Motor Fuser Motor Fuser Motor Toner Supply Motor Toner Supply Motor (4EA) (4EA) 2-41 Service Manual Samsung Electronics...
Page 53 If the receiving part in LSU detect the beam , Hsync is generated. When the polygon motor is rotated with a steady speed, it is time of LSU ready status for printing. OPC Drum Photo Diode Polygon Mirror Polygon Motor Motor Driver LD Driver circit LD(Laser Diode) Protector panel 2-42 Service Manual Samsung Electronics...
Page 54: Fuser Unit
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon. When a paper passes between a heat roller and a pressure roller, toner adheres to the surface of a paper permanently. 2-43 Service Manual Samsung Electronics...
Page 55 30 seconds(5 sec) Power Save Higher than 230℃(240℃) & For continuous 30 seconds(5 sec) Low Power Higher than 230℃(240℃) & For continuous 30 seconds(5 sec) Other Higher than 230℃(240℃) & For continuous 30 seconds(5 sec) 2-44 Service Manual Samsung Electronics...
Page 56 Color separation is done with transmissive color filters put over the CCD elements themselves as part of CCD manufacturing process. The CCD used in CLX-8540ND Series has three rows of imaging elements. Each row has a color filter directly over the CCD elements, one row red, one green, and one blue.
Page 57 Adjustable Paper Guide DADF Ready Indicator None Labels w/graphics None Book copying with DADF open Wear out items (rolls) easily Wear out items (rolls) should be DADF Pad & replaceable w/o tools serviced. Feed Roller 2-46 Service Manual Samsung Electronics...
Page 58 3 steps GATE Document Path SIMPLEX ⓐ → ⓑ → ⓒ → ⓓ → ⓔ DUPLEX ⓐ → ⓑ → ⓒ → ⓕ → ⓖ → ⓗ → ⓒ → ⓘ → ⓙ → ⓚ→ ⓔ 2-47 Service Manual Samsung Electronics...
Page 59 ⑦ Cassette Detect : Check cassette insertion ⑧ Paper Limit : Check raising paper up to feeding position ⑨ Paper Low Sensor : Check the number of paper below 100 pages ⑩ MPF Empty Sensor : Check paper empty on MPF 2-48 Service Manual Samsung Electronics...
Page 60 Product Overview 2.3.3.7 Sensor ( Expansion) 56/57 56/57 46/47 46/47 19/20 19/20 41/42/43/44 41/42/43/44 25/26/27 25/26/27 37/38/39/40 37/38/39/40 33/34/35/36 33/34/35/36 15/16/17 15/16/17 2-49 Service Manual Samsung Electronics...
Page 61 SENS_GATE_HP DADF 0604-001095 Photo Interrupter SENS_DOC_DUPLEX DADF 0604-001095 Photo Interrupter SENS_DOC_REGI DADF 0604-001095 Photo Interrupter SENS_DOC_WIDTH DADF 0604-001095 Photo Interrupter SENS_DOC_DETECT DADF 0604-001095 Photo Interrupter SENS_DOC_LENGTH DADF 0604-001095 Photo Interrupter DADF_COVER_OPEN DADF 0604-001095 Photo Interrupter 2-50 Service Manual Samsung Electronics...
Page 62 BLACK OPC & DEVE DRIVE BLDC FAN-DC : HVPS MOTOR COLOR DEVE DRIVE BLDC MOTOR FAN DC INVERTER : SMPS COLOR OPC DRIVE BLDC MOTOR FAN DC : DUPLEX TONER SUPPLY DRIVE DC MOTOR FAN DC : DUPLEX 2-51 Service Manual Samsung Electronics...
Page 63: Control Panel
You can also turn the power on and off with this button. Stop: Stops an operation at any time. The pop up window appears on the screen showing the current job that the user can stop or resume. Start: Starts a job. 2-52 Service Manual Samsung Electronics...
Page 64: Introducing The Touch Screen And Useful Buttons
: Guides you to remove the USB memory devices from the machine. Follow the instruction on the LCD. This icon appears only when you connect an USB memory module. • Logout: Logs out from the currently logged in account. 2-53 Service Manual Samsung Electronics...
Page 65: Job Status Button
• Delete: Removes the selected job from the list. Blue The machine is in interrupt printing • Delete All: Removes all the jobs from the list. mode. • Close: Closes the job status window and switches to previous view. 2-54 Service Manual Samsung Electronics...
Page 66: Understanding The Status Led
Check the display message. When the problem is cleared, the machine resumes. • The toner cartridge is near the end of its life. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner. 2-55 Service Manual Samsung Electronics...
Page 67: Menu Map
Machi ne Info. tab Image tab Image tab Output tab Outpu t tab Admin Setting Tray Management Usage Page Report General tab Tray Suppli es Li fe Setup tab MP Tray Machi ne Info. Print/Report tab Tray2 Tray3 2-56 Service Manual Samsung Electronics...
Page 68: Machine Setup Button
Color Printed 2-Sided Sheets Analog Fax Sheets Analog Fax 2-Sided Sheets Fax Image Received Analog Fax Images Sent Analog Fax Images Received Images Sent Network Scanning Images Sent Email Images Sent Maintenance Impressions Black Maintenance Impressions 2-57 Service Manual Samsung Electronics...
Page 69 Machine Test On Demand Overwrite HDD Spoolling Stored Job File Policy Print/Report tab Country Print Accounting Reports Report Current Job tab Completed Job tab Detail Detail Delete Close Delete All Close Active Notice tab Detail Close 2-58 Service Manual Samsung Electronics...
Page 70: Understanding The Copy Screen
• Margin Shift : Creates a binding edge for the document. • Scan Enhance : Use this feature for the better quality of copyoutput. • More : You can change the setting value for each menu. 2-59 Service Manual Samsung Electronics...
Page 71: Advanced Tab
• Margin Shift: Creates a binding edge for the document. • Scan Enhance: Use this feature for the better quality of copyoutput. • Adjust Backside Image: Allows you to copy and image and remove the back-side image shown through. 2-60 Service Manual Samsung Electronics...
Page 72: Understanding The Fax Screen
• Darkness: Adjusts the level of lightness or darkness of the fax. • Erase Background: Reduces dark backgrounds or paper patterns as in newspaper originals. • Color Mode: Selects whether the user sends the fax in mono or color. • Back: Returns to the Basic tab. 2-61 Service Manual Samsung Electronics...
Page 73: Understanding The Scan Screen
• Scan to Email: Scans and sends the scanned output to the destination by email. • Scan to Server: Scans and sends the scanned output to the destination with SMB and FTP. • Scan to PC: Scans and sends the scanned output to the destination with the Samsung Network Scan Manager program.
Page 74: Scan To Email
• Start: Sends email. This button will be enabled if you have filled from address and one of To/Cc/Bcc addresses. • Next: Moves to the next screen. • Previous: Returns to the previous screen. If the network authentication is enabled, the log off confirmation message popes up and closes Scan to Email. 2-63 Service Manual Samsung Electronics...
Page 75 • Resolution: Selects the scanning resolution value. • Back: Returns to the previous screen. - Advanced tab • Original Size: Sets the originals to a specific fixed size. • Back: Returns to the previous screen. 2-64 Service Manual Samsung Electronics...
Page 76 • Scan Preset: Automatically changes some scan options such as file format, resolution, and more. You can adjust options to fit each specific purpose. • File Format: Selects the file format of the scan output. • Back: Returns to the previous screen. 2-65 Service Manual Samsung Electronics...
Page 77: Scan To Pc
(2 Sided), or both sides of paper but back is rotated 180 degrees (2 Sided, Rotate Side 2). • Resolution: Selects the scanning resolution value. - Image tab • Color Mode : Selects the color mode. 2-66 Service Manual Samsung Electronics...
Page 78: Understanding The Document Box Screen
• File: Shows the number of total files in the box. • Add: Lets you add more boxes. • Delete: Deletes the selected box. • Edit: Lets you to modify a box name and an owner name. • Detail: Shows box information. 2-67 Service Manual Samsung Electronics...
Page 79: Understanding The Usb Screen
• USB Print: You can directly print files stored on an USB memory device. You can print TIFF, BMP, JPEG, PDF, and PRN files. • Scan to USB: You can specify image size, file format, or color mode for each scanning to USB job. 2-68 Service Manual Samsung Electronics...
Page 80: Maintenance And Disassembly
The surface of OPC drum in Imaging Unit can be affected by direct light if exposed for a long time. (1~2 minutes is enough time for cleaning) The OPC surface of Imaging Unit and belt surface of Cartridge transfer unit must not be scratched. Service Manual Samsung Electronics...
Page 81: Monitoring The Supplies Life
If you want to view the consumables life, follow the next step. 1. Press the Machine Setup button on control panel. 2. Press the Machine Status 3. Scroll down to browse the entire supplies with list view the percentage remaining. Service Manual Samsung Electronics...
Page 82: Consumables (Cru : Customer Replacement Unit)
For ISO/IEC 19798 standard pages, refer to section 3 of chapter 6. • Image counts are based on one color on each page. If you print documents in full color (Yellow, Magenta, Cyan, Black), the image count will be added by 4 images. Service Manual Samsung Electronics...
Page 83: Replacing The Consumables
6. Thoroughly roll the new cartridge five or six times 3. Open the front cover. to distribute the toner evenly inside the cartridge. 7. Hold the new toner cartridge by the handle and slide the new toner cartridge in until it locks in place. Service Manual Samsung Electronics...
Page 84: Replacing The Imaging Unit
4. Pull the waste toner container out of the machine the machine to cool. using its handle. 2. Open the side cover. 5. Turn the imaging unit locking levers outwards to release and open the inner cover. 3. Open the front cover. Service Manual Samsung Electronics...
Page 85 10. Thoroughly shake the new imaging unit side to 14. Close the front cover, then the side cover. side five or six times. 15. Make sure that the cover is securely latched and then turn the machine on. Service Manual Samsung Electronics...
Page 86: Replacing The Waste Toner Container
3. Open the front cover. 8. Close the front cover firmly. 9. Turn the machine on. 4. Pull the waste toner container out of the machine using its handle. Service Manual Samsung Electronics...
Page 87: Maintenance Parts (Fru : Field Replacement Unit)
(DADF pick up Assy) MEA UNIT-HOLDER PAD JC97-02260A (MP tray pad Assy) JC96-03533A ELA HOU-MP PICK UP 200K JC97-03269A MEA UNIT-Exit Duplex 100K MEA UNIT-ROLLER PU (Pick up roller JC97-02259A 100K Forward roller Retard roller) JC90-00956A DUPLEX-COVER FILTER 100K Service Manual Samsung Electronics...
Page 88 DUPLEX-COVER FILTER JC90-00956A CARTRIDGE-TRANSFER (ITB) JC96-04601A MEA UNIT-TR (Transfer roller) JC97-02934A ELA UNIT-FUSER LV (Fuser) JC96-04867A Export CLX-V8385A/XAA MEA UNIT-EXIT DUPLEX JC97-03269A 100K 110V MEA UNIT-ROLLER PU (Pick up/ JC97-02259A Forward/ Retard roller) DUPLEX-COVER FILTER JC90-00956A Service Manual Samsung Electronics...
Page 89: Location Of Maintenance Parts
3.1.6 Location of Maintenance parts DADF Pick up roller DADF rubber Pad Duplex Cover Filter Mea Unit Exit Duplex Fuser unit Transfer Roller MP tray feed roller MP tray rubber pad Cartridge transfer Pick up roller 3-10 Service Manual Samsung Electronics...
Page 90: Replacing The Maintenance Parts
4. Pull the waste toner container out of the machine the machine to cool. using its handle. 2. Open the side cover. 5. Turn the imaging unit locking levers inwards to release and open the inner cover. 3. Open the front cover. 3-11 Service Manual Samsung Electronics...
Page 91 1. Open the side cover and then pull the guide- 2. Push the latch in the two directions and pull the paper up in the direction of arrow. Transfer roller. And replace the new one. 3-12 Service Manual Samsung Electronics...
Page 92 Maintenance and Disassembly 3.1.7.3 How to replace the Fuser unit 1. Open the side cover. 2. Pull the Fuser unit by holding the green lever. And replace the new one 3-13 Service Manual Samsung Electronics...
Page 93 3.1.7.4 How to replace the DADF pick up roller and rubber pad. 1. Open the DADF Cover. 3. Remove the rubber pad unit. 2. Pull the bush in the direction of arrow. Then lift the DADF pick up roller out. 3-14 Service Manual Samsung Electronics...
Page 94 Pick Up Roller Pick Up Roller Pick Up Roller Retard Roller Retard Roller Retard Roller Retard Roller 2. Take out the roller after pulling the hinge of pick up roller in the direction of arrow. 3-15 Service Manual Samsung Electronics...
Page 95 2. Remove the MP pad unit after remove the 1 screw. Gear Gear Bracket Bracket 3. Remove the 4 screws and 2 hooks and take out the MP Assy. Right Right Hook Hook Hook Hook Right Right Hook Hook Hook Hook Left Left Left Left 3-16 Service Manual Samsung Electronics...
Page 96 <How to replace the MP feed roller> 7. Remove the 4 screws from both side of MP unit. 5. Release the harness from the holder. 6. Remove the spring from hook with some tools. 8. Lift up the FRAME-MP TOP. 3-17 Service Manual Samsung Electronics...
Page 97 10. Remove the RING-E(2 EA) from both side of FRAME-MP LOWER. 13. Fix the LATCH ARM F,R. 11. Replace the ELA-HOU MP PICK-UP with new one. ELA- HOU MP PICK- UP ELA- HOU MP PICK- UP 3-18 Service Manual Samsung Electronics...
Page 98 14. When reassembling the FRAME-MP TOP, 16. Assemble the SPRING as shown below. assemble the STOPPER PAPER F,R to be in the hole. 17. Assemble in reverse order after this step. 15. Check that LATCH ARM F,R assemble properly. 3-19 Service Manual Samsung Electronics...
Page 99 Maintenance and Disassembly 3.1.7.7 How to replace the MEA UNIT-Exit Duplex 1. Open the side duplex cover. Release the Exit Duplex Unit by removing the 4 hooks after remove 1 screw. MEA UNIT-EXIT DUPLEX MEA UNIT-EXIT DUPLEX 3-20 Service Manual Samsung Electronics...
Page 100 Maintenance and Disassembly 3.1.7.8 How to replace the DUPLEX-COVER FILTER 1. Open the side duplex cover. And press the hook as shown below. 2. Release the duplex-cover filter. 3-21 Service Manual Samsung Electronics...
Page 101: Cleaning The Machine
Misfeeds or Jams occur frequently (Width Guide and Length Guide) Pick up a stack/tray of paper and fan it to Multi-feeds occur frequently remove static cling Image ghost, Light image, paper’s rear side contamination Replace the Transfer roller occur. 3-22 Service Manual Samsung Electronics...
Page 102 4. Pull the waste toner container out of the machine the machine to cool. using its handle. 2. Open the side cover. 5. Turn the imaging unit locking levers outwards to release and open the inner cover. 3. Open the front cover. 3-23 Service Manual Samsung Electronics...
Page 103 9. Take out the cartridge transfer unit. 7. Take out the Imaging unit. 10. Clean the paper path parts. 8. Lay the black paper on imaging unit to protect 11. Clean the paper path parts. the OPC surface. 3-24 Service Manual Samsung Electronics...
Page 104 12. Clean the paper path parts. 15. Clean the transfer roller area. 13. Release the transfer roller. 16. Clean the transfer roller area. 14. Clean the transfer roller area. 17. Clean the transfer roller area. 3-25 Service Manual Samsung Electronics...
Page 105 19. Clean the Frame inside. 22. Reassemble the toner cartridge. 23. Close the inner cover. 20. Reassemble the Cartridge Transfer. 24. Insert the waste toner container. 25. Close the front cover. 26. Close the side cover. 3-26 Service Manual Samsung Electronics...
Page 106 4. Wipe the underside of the scanner lid until it is clean and dry. 5. Close the scanner lid. 3.1.8.5 Cleaning the scan inside glass 1. Perform the procedure 1~6 of 3.2.2.4 Scan Assy. 2. Wipe the surface of the scan inside glass. 3. Reassemble the Scan Assy. 3-27 Service Manual Samsung Electronics...
Page 107: Disassembly And Reassembly
3. Unplug the power cord. 4. Use a flat and clean surface. 5. Replace only with authorized components. 6. Do not force plastic-material components. 7. Make sure all components are in their proper position. 3-28 Service Manual Samsung Electronics...
Page 108: Screws Used In The Printer
SCREW-TAPTITE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 ELA UNIT-HV ITB SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 ELA UNIT-WTB MOTOR SCREW-TAPTITE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000269 ELA UNIT-HOLDER OPC SCREW-TAPTITE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 ELA UNIT-HV TR SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 ELA HOU-BOTTLE BASE SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 ELA UNIT-HV DEVE SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 3-29 Service Manual Samsung Electronics...
Page 109 ELA HOU-GUIDE SCAN SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 SCREW-TAPTITE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 ELA HOU-COVER OPEN SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 MEA-EXIT SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 MEA-GUIDE PICKUP SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6002-000440 SCREW-TAPPING;PWH,+,-,2,M3,L8,ZPC(BLK),SWRCH18A,- MEA-TX STACKER 6003-000196 SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 SCREW-TAPTITE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- DRIVE MAIN 6003-000301 SCREW-TAPTITE;BH,+,-,S,M4,L6,ZPC(WHT),SWRCH18A,- 3-30 Service Manual Samsung Electronics...
Page 110 6001-000130 SCREW-MACHINE;BH,+,M3,L6,ZPC(WHT),SWRCH18A,-,- 6003-000282 SCREW-TAPTITE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- ELA HOU-DEVE UNIT SCREW-MACHINE;PH,+,WSP,M3,10,ZPC(WHT),SWRCH18 6006-001193 A,-,WD8,TEMPERED CARTRIDGE-SUB OPC 6003-000282 SCREW-TAPTITE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- CART 6003-000282 CARTRIDGE-DRUM C KIT SCREW-TAPTITE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6001-000130 SCREW-MACHINE;BH,+,M3,L6,ZPC(WHT),SWRCH18A,-,- 6003-000282 SCREW-TAPTITE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- ELA HOU-DEVE UNIT SCREW-MACHINE;PH,+,WSP,M3,10,ZPC(WHT),SWRCH18 6006-001193 A,-,WD8,TEMPERED CARTRIDGE-SUB OPC 6003-000282 SCREW-TAPTITE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- CART 3-31 Service Manual Samsung Electronics...
Page 111 SCREW-TAPPING;PWH,+,-,2,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A MEA UNIT-CASSETTE SCREW-MACHINE;PH,+,WSP,M3,10,ZPC(WHT),SWRCH18 6006-001193 A,-,WD8,TEMPERED 6002-000440 MEA UNIT-LIFTING GEAR SCREW-TAPPING;PWH,+,-,2,M3,L8,ZPC(BLK),SWRCH18A,- 6003-001001 MEA UNIT-COVER FRONT SCREW-TAPTITE;FH,+,B,M3,L8,ZPC(BLK),SWRCH18A 6002-000440 SCREW-TAPPING;PWH,+,-,2,M3,L8,ZPC(BLK),SWRCH18A,- MEA UNIT-COVER INNER 6003-000196 SCREW-TAPTITE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6002-000440 SCREW-TAPPING;PWH,+,-,2,M3,L8,ZPC(BLK),SWRCH18A,- MEA UNIT-FRONT OPC SCREW-TAPTITE;PH,+,WSP,B,M3,L10,ZPC(WHT),SWRCH1 6006-001078 8A,- 3-32 Service Manual Samsung Electronics...
Page 112: General Disassembly
M3X10 M4X10 M4X10 M4X10 M4X10 M4X10 M4X10 M4X10 M4X10 M4X10 M4X10 3. Remove the COVER-PANEL MFP. Note : In case of being installed the fax kit, remove the fax kit after remove the 2 screws. 3-33 Service Manual Samsung Electronics...
Page 113 Maintenance and Disassembly 6. Open the Side Duplex Cover and the Front cover. And then remove the left side cover. SIDE-DUPLEX COVER SIDE-DUPLEX COVER COVER- COVER- COVER-FRONT COVER-FRONT SIDE LEFT SIDE LEFT 3-34 Service Manual Samsung Electronics...
Page 114: Dadf Unit
4. Open the DADF cover, and remove the one screw. 2. Remove the bracket by using a tool such as tweezers. Unplug the harness. 5. Lift up the stacker, and remove the two screws. 3-35 Service Manual Samsung Electronics...
Page 115 6. Unplug the all harness from the DADF board. 9. Pull the bush in the direction of arrow. Then lift the DADF pick up roller out. 7. Remove the 2 screws, and then remove the harness holder. 10. Remove the DADF pad unit. 3-36 Service Manual Samsung Electronics...
Page 116: Ope
2. Remove 3 screws. 6. Disconnect the 2 harness, 3 flexible pcb, and remove the 4 screws. And then remove the OPE PBA. 3. Lift up the OPE unit as shown below. 3-37 Service Manual Samsung Electronics...
Page 117: Scan Ass'y
But, when replacing the DADF, Scanner, OPE unit on the whole, it is not necessary. 1. Open the side door. Remove 2 screws. And 2. Remove the 4 screws from front-down side of remove the Front dummy cover. scan assy. 3-38 Service Manual Samsung Electronics...
Page 118 But, when replacing the DADF, Scanner, OPE unit on the whole, it is not necessary. 1. Remove the 6 screws (cap hole screw 3 EA) 2. Open the side cover. Pull both bottom sides of the scan upper , lift up and release it. 3-39 Service Manual Samsung Electronics...
Page 119 – Before disassembling the CCD unit, remove the scan upper (3.2.2.4.2) 1. Lift the CCD unit up and remove the FFC cable. 2. Remove the CCD cable cover. And remove the CCD unit from the set. 3-40 Service Manual Samsung Electronics...
Page 120 Maintenance and Disassembly 3. Remove the rear cover. And unplug the FFC cable on Video PBA. 3-41 Service Manual Samsung Electronics...
Page 121 2. Unplug the harness and remove 2 screws shown below. Replace APS sensors. Sensor Sensor Sensor Sensor Sensor Sensor Hook Hook Hook Hook Hook Hook Hook Hook Hook Note When replacing the APS sensor, connect the harness. 3-42 Service Manual Samsung Electronics...
Page 122 3.2.2.4.5 Scan motor and belt Note – Before disassembling the scan motor and belt, remove the scan upper (3.2.2.4.2) 1. Remove 4 screws. Release the Scan motor. 2. Release the belt while compressing the spring. 3-43 Service Manual Samsung Electronics...
Page 123: Video Board
And release the board from the shield by removing screws. 2, Unplug the harness on the video board. Caution W henreassemblingit,fittheshieldtobelatched. Caution When replacing the Video board, you must insert the MSOK on new video board. 3-44 Service Manual Samsung Electronics...
Page 124: Engine Board
Release the video board with the shield from the engine board. 2. Unplug the harness on the video board. 4. Unplug the all harness and remove the 9 screws. And release the engine board from the shield. 3-45 Service Manual Samsung Electronics...
Page 125: Smps Board And Fdb Board
And release the SMPS shield. careful not to cut the harness. M3X10 M3X10 M4X10 M4X10 M3X10 M3X10 M4X10 M4X10 3. Unplug the all harness and remove the 8 screws. And release the SMPS board from the shield. 3-46 Service Manual Samsung Electronics...
Page 126: Main Drive Unit
When reassembling the main drive unit, do it after the 3 clutches below. pressingtheACRsensorwithfinger. Fixer Fixer Note When disassembling the main drive unit, Don’t have to unplug the 3 below clutch harness. If you wanttoreplacetheseclutches,refertothenext page. 3-47 Service Manual Samsung Electronics...
Page 127 Don’t grip with force. It is easy to disconnect. ※ Precautions 1. When reassembling the 2 clutch below, check the harness color. There is the incuse on the shield. B/B means black/black harness, G/B means gary/black harness. 3-48 Service Manual Samsung Electronics...
Page 128: Deve Drive Unit
2. Remove the 6 screws, and remove the Deve arrow after remove the 2 screws. Drive unit. 3.2.2.10 Fuser Drive Unit Before removing the fuser drive unit, remove the engine board. 1. Remove the 6 screws, and remove the Fuser Drive unit. 3-49 Service Manual Samsung Electronics...
Page 129: Lsu
2. Open the SIDE-DUPLEX COVER and the COVER FRONT. And then remove the COVER-SIDE LEFT. SIDE-DUPLEX COVER SIDE-DUPLEX COVER COVER- COVER- COVER-FRONT COVER-FRONT SIDE LEFT SIDE LEFT 3. Remove 9 screws and remove the HVPS large PBA. HVPS large 3-50 Service Manual Samsung Electronics...
Page 130 When reassembling the LSU, be careful not to cut or oppress the LSU joint harness. LSU Joint Harness LSU Joint Harness LSU Joint Harness LSU Joint Harness LSU Joint Harness LSU Joint Harness LSU Joint Harness LSU Joint Harness 3-51 Service Manual Samsung Electronics...
Page 131: Hvps Board
2. Open the SIDE-DUPLEX COVER and the COVER FRONT. And then remove the COVER-SIDE LEFT. SIDE-DUPLEX COVER SIDE-DUPLEX COVER COVER- COVER- COVER-FRONT COVER-FRONT SIDE LEFT SIDE LEFT 3. Remove 9 screws Unplug all harness. And remove the HVPS large PBA. HVPS large 3-52 Service Manual Samsung Electronics...
Page 132 Maintenance and Disassembly 4. Remove the protection sheet. 5. Unplug all harness and 5 screws. And release HVPS small board. Caution When reassembling the HVPS board, be careful to connect the ground harness. 3-53 Service Manual Samsung Electronics...
Page 133: Side Duplex
Maintenance and Disassembly 3.2.2.13 Side Duplex 1. Remove the cover rear. (Refer to 3.2.2.1 Cover) 3. Cut the cable tie. 4. Remove the mold E-Ring and clutch. 2. Find the sensor harness and unplug it. 3-54 Service Manual Samsung Electronics...
Page 134 Maintenance and Disassembly 5. Remove 2 screws. 7.Openthesidecover(Sideduplex). 6. Unplug the connector. 8. Release the holder from both side. 3-55 Service Manual Samsung Electronics...
Page 135 Maintenance and Disassembly Caution - Don’t open the side cover over a right angle. 9.Liftupthesideduplextoremovethehookfrombothside.Andreleasethesideduplex. Caution -Whenreassemblingthesideduplex,pleasecheckthatbothhookisputproperly. 3-56 Service Manual Samsung Electronics...
Page 136: Acr/Ctd Sensor
Maintenance and Disassembly 3.2.2.14 ACR/CTD Sensor 1. Open the side door. Take off the fuser unit. 2. Open the front cover. And remove the cartridge transfer unit. 3. R otatethegearinthemaindrivewithfingers.andmaketheACRcoverCAMposition(3-2)asshown below. 3-57 Service Manual Samsung Electronics...
Page 137 6. Replace the ACR sensor Front/Rear and CTD sensor cover. sensor. ACR_F ACR_F ACR_R ACR_R 5. Loose the screw from the right of the ACR sensor cover until the cover can be removed. ACR_F ACR_F ACR_R ACR_R ACR_F ACR_F ACR_R ACR_R 3-58 Service Manual Samsung Electronics...
Page 138: Duplex Sensor
Hook 2 Hook 2 Hook 2 Hook 2 Hook 2 Hook 2 Hook 2 Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide Regi Guide 4.Replacetheduplexsensor. 3-59 Service Manual Samsung Electronics...
Page 139: Exit Sensor
3.2.2.16 Exit Sensor 1. Open the side door. Take off the fuser unit. 3.ReplacetheExitsensor. Exit Sensor Exit Sensor 2.Remove4screws.RemovetheGuideExit. Guide Exit Guide Exit Guide Exit Guide Exit Exit Sensor Exit Sensor Exit Sensor Exit Sensor 3-60 Service Manual Samsung Electronics...
Page 140: Feed Sensor
6. Replace the Feed sensor. 3. Push the Assy to the direction or arrow. Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor Feed Sensor 3-61 Service Manual Samsung Electronics...
Page 141: Regi Sensor
4. Remove 7 screws on Regi Frame. 2. Release both side door supports. 5. Put down the clutch part of the regi frame. 3. Remove 4 screws and release the Regi. guide. 6. Replace the Feed sensor. 3-62 Service Manual Samsung Electronics...
Page 142: Wtb Full Sensor
Cover Cover WTB full sensor WTB full sensor Cover Cover WTB full sensor WTB full sensor Cover Cover Front OPC Front OPC Front OPC Front OPC Front OPC Front OPC 2. Remove the imaging unit. 3-63 Service Manual Samsung Electronics...
Page 143 Waste Full sensor Waste Full sensor (4pin on HVPS) (4pin on HVPS) Joint Connector Joint Connector (4pin on HVPS) Joint Connector WTB Full sensor WTB Full sensor WTB Full sensor 5. Replace the WTB full sensor. 3-64 Service Manual Samsung Electronics...
Page 144: 1-Bin Finisher
5. Take out the staple cartridge [B]. 2. Pull the Finisher carefully from the SET with And remove 3 screws. pushing the latch. 6. Remove 1 screw. 3. Push the hook and release the tray stacker. 3-65 Service Manual Samsung Electronics...
Page 145 10. Release the rear cover. 8. To remove the rear cover, remove 1 screw. 11. To remove the top cover, remove 2 screws. 9. Remove 1 screw. 12. Release the top cover [E] after removing 2 screws. 3-66 Service Manual Samsung Electronics...
Page 146 16. To remove the finisher main PBA, remove 2 screws. 14. To remove the stay stacker, remove 2 screws. 17. Remove 2 screws. 15. Release the stay stacker after removing 2 screws. 18. Lift the shield stacker up and unplug the connector. 3-67 Service Manual Samsung Electronics...
Page 147 20. To remove the Finisher connector, remove 2 23. Remove 2 screw. Unplug the connector. screws. And remove the motor unit. 21. Release the finisher connector after removing 1 24. Release the bracket rear cover after removing screw. 2 screws. 3-68 Service Manual Samsung Electronics...
Page 148 3 screws from the opposite side. Connector Connector Connector Connector 26. To remove the duplex guide [H], remove 28. Release the guide exit unit [I] after removing 3 screws. 4 screws and connector. Connector Connector 3-69 Service Manual Samsung Electronics...
Page 149: Mail Box
1. Lift up Mail box Unit. 4. Remove the front cover. Separate the rear cover after remove the harness. 2. Remove the Stacker. (4 ea) 5. Remove the jam cover. 3. Remove 2 screws to separate front/rear cover. 3-70 Service Manual Samsung Electronics...
Page 150 Top cover Top cover Top cover 9. Remove the 2 SPUR Gear after remove screw. 7. pen the Assy Shiled TOP. If necessary, remove switch or sensor. Caution When re-assembling, align the groove of both gear. 3-71 Service Manual Samsung Electronics...
Page 151 11. Remove the SPUR Gear after remove screw. 15. Remove the SEPARATE:PAWL:FEED by 12. There are 3 Assy actuator shield. This manual unhooking the side. describes disassembly procedure for middle shield. Remove 2 screws (green color) from the front. 3-72 Service Manual Samsung Electronics...
Page 152 Maintenance and Disassembly 16. Push the Assy actuator shield to the direction of 17. Done arrow. And Separate it from the opposite side. 3-73 Service Manual Samsung Electronics...
Page 153: 2-Bin Finisher
Top view Top view Top view Top view Top view Top view Top view Top view Bottom view Bottom view Bottom view Bottom view Bottom view Bottom view Bottom view Bottom view Bottom view Bottom view 3-74 Service Manual Samsung Electronics...
Page 154 7. Remove the 3 screws and take off the cover. 6. If some part such as sensor, switch in below picture is defective, replace it. 8. If some part in below picture is defective, replace 3-75 Service Manual Samsung Electronics...
Page 155 Maintenance and Disassembly 9. Remove the 4 screws from both side. 10. Open the cover and unplug the connector. 11. Remove the finisher board after remove the 3 screws. 3-76 Service Manual Samsung Electronics...
Page 156 Maintenance and Disassembly 12. Remove the 3 screws. 15. Remove the duplex guide. 13. Remove the 3 screws. 16. Remove the sensor. 14. Remove the 2 screws. 17. Remove the paddle. 3-77 Service Manual Samsung Electronics...
Page 157 Maintenance and Disassembly 18. Remove the 2 screws. 21. Open the top cover. If necessary, remove the sensor. 19. Remove the 2 screws. 20. Remove the 2 screws. 3-78 Service Manual Samsung Electronics...
Page 158: Boards And Connectors
(CN15) ENGINE IF MSOK IF (CN17) (CN11) (CN 6) FDI IF (CN19) CIP6 DEBUG (CN10) SPGPV4 JTAG (CN 4) SPGPV4 DEBUG (CN 3) DDR2 EXTENSION DIMM / DDR2 BASE DIMM Option (CN 2) (CN 1) 3-79 Service Manual Samsung Electronics...
Page 159 LSU TEMP (CN100) MP (CN38) WASTE MOT & T1 ENG SENS LSU CLN (CN39) (CN35) SCF (CN32) HVPS 2 (CN33) DUPLEX & TOP SENS FINISHER FAN & FUSER & HUMI DEVE CRUM (CN77) (CN30) (CN37) (CN27) 3-80 Service Manual Samsung Electronics...
Page 160 Maintenance and Disassembly 3.2.3.3 OP Board and Connectors OPE MAIN IF 2 KEY INTERFACE (CN2) (CN3) OPE MAIN IF 1 (CN1) KEY SUB (CN4) BACK LIGHT (CN7) TOUCH PAD (CN8) LCD INTERFACE HYPER JTAG (CN6) (CN9) (CN12) 3-81 Service Manual Samsung Electronics...
Page 161 Maintenance and Disassembly 3.2.3.4 SMPS Board and Connectors INPUT AC (CON1) OUTPUT 24V1/2/3/4 (CON2) CONTROL SIGNAL (CON4) OUTPUT 5V1/2/3 (CON3) 3.2.3.5 FDB Board and Connectors INLET AC FUSER CONTROL SMPS AC FUSER AC (CON2) (CON1) (CON3) (CON4) 3-82 Service Manual Samsung Electronics...
Page 162 HVPS 2 (CN2) HVPS 1 (CN1) FAN_LSU (CN3) WTB FULL SENS (CN4) MHV (AC+DC) C/K (CN6) MHV (AC+DC) Y/M (CN5) 3.2.3.7 HVPS-S Board and Connectors SAWPLATE FUSER BIAS HVPS 3 DEVE Y/M/C/K (CN3) (CN4) (CN5) (CN2) 3-83 Service Manual Samsung Electronics...
Page 163: Chapter 4 Troubleshooting
Troubleshooting 4. Troubleshooting 4.1 Paper jam Paper Path Simplex Pass Simplex Pass Duplex Pass Duplex Pass Finisher Pass Finisher Pass MP Feed MP Feed Cassette Feed Cassette Feed Service Manual Samsung Electronics...
Page 164: Paper Jam And Clearing Intruction
Jam 2 Jam 2 Duplex Jam 2 Duplex Jam 2 Toner Cartridge Cartridge-Transfer Unit Cartridge-Transfer Unit Imaging Unit -Drum Unit Jam 1 Jam 1 LSU Unit LSU Unit Standard tray Standard tray Jam 0 Jam 0 Service Manual Samsung Electronics...
Page 165 Exit Sensor JAM Removal 1. Open side cover 2. Remove a jammed paper Fuser Fuser Exit Sensor Exit Sensor Fuser Fuser JAM Layout Registration Registration Regi Sensor Regi Sensor Registration Registration Regi Sensor Regi Sensor Photo Service Manual Samsung Electronics...
Page 166: Duplex Jam
Trailing edge of media passed Exit Sensor, but has not been arrived at Duplex Jam1 Case Sensor 1. Open side cover 2. Remove a jammed paper JAM Removal 1. Remove jammed paper from exit Duplex Jam1 Sensor Duplex Jam1 Sensor Exit Sensor JAM Layout Exit Sensor Fuser Fuser Photo Service Manual Samsung Electronics...
Page 167 1. Open Side Cover JAM Removal 2. Remove a jammed paper Duplex Jam1 Sensor Duplex Jam1 Sensor Exit Sensor Fuser Exit Sensor Fuser JAM Layout Duplex Duplex Regi Roller Regi Roller Duplex Ready Sensor Duplex Ready Sensor Photo Service Manual Samsung Electronics...
Page 168: Tips For Avoiding Paper Jams
• If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported. Service Manual Samsung Electronics...
Page 169: Clearing Original Document Jams
DADF. 4. Close the DADF cover. Then reload the pages you removed, if any, in the DADF. 4. Close the DADF cover and the document input tray. Then place the documents back in the DADF. Service Manual Samsung Electronics...
Page 170: Roller Misfeed
Then load the removed pages back into the DADF. scanner lid if you do not see the paper in this area, stop and go to step 3. scanner lid 3. Open the white document background. Service Manual Samsung Electronics...
Page 171 Paper jam at exit of finisher Paper jammed in the stacker exit part. Paper jam inside finisher’s duplex Paper jammed in the stacker. In the tray 1 2. Open the guide in the direction shown. 1. Open the side cover. Service Manual Samsung Electronics...
Page 172 6. Close the side cover and insert the paper tray. the tray from the machine. Lower the rear part of the Tray to align the rear edge with the corresponding slot of the machine, then insert it completely. 4-10 Service Manual Samsung Electronics...
Page 173: In The Optional Tray
6. Insert the paper tray and close the two covers. If the paper does not move when you pull, or if you do not see any paper in this area, stop and go to step 4. 4-11 Service Manual Samsung Electronics...
Page 174: In The Optional High Capacity Feeder
4. 4. Pull out the optional high capacity feeder. 5. Lift the front part of the tray slightly up to release the tray from the machine. 4-12 Service Manual Samsung Electronics...
Page 175 If the jammed paper is not visible, or if the paper is stuck, stop pulling and continue on to step 5. 2. Open and close the side cover. Printing 7. Insert the paper tray and close the two covers. automatically resumes. 4-13 Service Manual Samsung Electronics...
Page 176: In The Paper Inside The Machine
1. Open the side cover. 4. Open and close the front cover to resume printing. 2. Remove the jammed paper, in the direction shown. If you do not see any paper in this area, go to step 3. 4-14 Service Manual Samsung Electronics...
Page 177: In The Fuser Area
1. Open the side cover. 2. Release the guide to pull the jammed paper easily. 3. Close the side cover. Printing automatically resumes. 3. Remove the jammed paper. 4. Close the side cover. 4-15 Service Manual Samsung Electronics...
Page 178 2. Press right of 1c lever and then push stacker to left. 3. Remove the jammed paper. 3. Remove the jammed paper. 4. Slide in the stacker until you hear the sound ‘click’. 5. Close the stacker front cover. 4-16 Service Manual Samsung Electronics...
Page 179 4. Pull up on the stacker lever and then close the Paper jam at exit of finisher stacker front cover. 1. Gently pull the paper out through the exit area. 2. Close the side cover. Printing automatically resumes. 3. Remove the jammed paper. 4-17 Service Manual Samsung Electronics...
Page 180: Firmware Upgrade
Drag and Drop ⑤ Send firmware file( *.hd ) by usblist2 - Drag the f/w file and Drop down on the usbprn2.exe. And then f/w update will be started automatically. ⑥ Please wait until end reboot. 4-18 Service Manual Samsung Electronics...
Page 181: F/W Upgrade Using Swas (Syncthru Web Admin Service)
4.2.2 F/W upgrade using SWAS (SyncThru Web Admin Service) - Start the SWAS program. (Windows Start menu > Programs > Samsung Netowork Printer Utilities > SyncThru Web Admin Service) ① Firmware Upgrade → Upgrade (check device using IP address) ② Maintenance → Firmware upload (register firmware) ③...
Page 182 Troubleshooting ④ Maintenance → Firmware Upload (confirm uploaded firmware) ⑤ Maintenance → Firmware Upgrade → Upgrade (choose firmware) ⑥ Maintenance → Firmware Upgrade → Upgrade (choose firmware) 4-20 Service Manual Samsung Electronics...
Page 183 Troubleshooting ⑦ Maintenance → Firmware Upgrade → Upgrade ⑧ Maintenance → Firmware Upgrade → Upgrade (Done) 4-21 Service Manual Samsung Electronics...
Page 184: Diagnostic Mode (Tech Mode)
However, used window image is not fixed image from the specification point of view. Acquire detail information from script. Window image is just example image will be implemented. 4.3.1.2 How to enter diagnostics mode 1. Press 1,2,3 buttons on numerical key simultaneously. 2. Enter password(1934). 3. Press ‘OK’ button. 4-22 Service Manual Samsung Electronics...
Page 185 - Reboot Copier It doesn’t matter that you select “Yes” or “No”. The new settings in diagnostics mode will be applied to the product . It is not necessary to select “Yes”. 4-23 Service Manual Samsung Electronics...
Page 186: Diagnostics Menu Map
Print Test Pattern Shading Test Scan Edge Test Memory Clear Print Report Reset Admin. Password Format HDD Engine Memory clear Manual Adjust Fine Edge ACR Sensor Calibration Extend Image Unit Life Fast Print Report Color Print 4-24 Service Manual Samsung Electronics...
Page 187: Information Tab
HFSI (High Frequency Service Items) • Diagnostics>Information>HFSI • When user selects General, OP displays the list of HFSI( High Frequency Service Items) read from the MCB. In the list, there are “ Item”, “Status”, “Actual”, and “Max Life”. 4-25 Service Manual Samsung Electronics...
Page 188 Once user presses, a confirmation window shall display to user confirm again. The window is displayed as below. If user confirms reset, it will reset the counter to 0. If the counter of selected item is 0, ‘Reset’ button shall be disabled. 4-26 Service Manual Samsung Electronics...
Page 189: Software Version
Maximum Life. Software Version • Diagnostics>Information>Software Version • When user selects Software version, OP displays the version of the Main Controller, Image Output Terminal, User Interface, Network Controller, Document Feeder, Tray 2 Firmware, Tray 3 Firmware 4-27 Service Manual Samsung Electronics...
Page 190 • Normal Level Power On Hours • Black Copied 2 Sided Sheets • Power Save Hours • Attempted Original Sheet Feeds in the DADF • Jammed paper in the DADF ※ IOT : Image Out Total 4-28 Service Manual Samsung Electronics...
Page 191: Fault History Tab
• Fault log window shall display errors occurred while the product was operating. • Diagnostics>Fault History>Fault Log>Clear • When selecting “Clear” button, Pop-up will be displayed. If you want to delete the Fault history, touch the “OK” button. 4-29 Service Manual Samsung Electronics...
Page 192 User shall select one item in the list at a time and multiple selection shall not supported. User can select ‘Non Zero’ or ‘All’. By default, ‘Non Zero’ shall be selected. When press ‘OK’, Fault Counters Detail Window shall be displayed. 4-30 Service Manual Samsung Electronics...
Page 193: Test Routines Tab
If matching NVM is found, the page including the specified NVM shall be displayed and the NVM is shown as selected. If matching NVM is not found, error message such as “Invalid NVM number” shall be displayed on the status area and search edit box displays default number. 4-31 Service Manual Samsung Electronics...
Page 194 • Diagnostics>Test Routines>Copier>NVM Read/Write>Edit • NVRAM Read / Write code table Reserved DADF 6~19 Reserved Engine(Motor) Engine(Clutch & Actuator) Engine(Paper Handling) Engine(Timing) Engine(Consumables) Engine(Charger) Engine(Developer) Engine(Transfer) Engine(Environment) Engine(Fixing) Engine(LSU) Engine(Toner) Engine(ACR) Engine(Option/Finisher) Engine(Option/SCF) Engine(Option/Reserved) Engine(Option/Reserved) Engine(CTD) 118~255 Reserved 4-32 Service Manual Samsung Electronics...
Page 195 * When replacing a svc part, you can change the count to 0. 104-040 T3 Pick-Up Roller Life 100000 * Tray3 Pick up roller Page Counter value Page Counter * When replacing a svc part, you can change the count to 0. 4-33 Service Manual Samsung Electronics...
Page 196 * This value is to check the normal state of HVPS,LSU. Bias Control) * The value set on EDC manually is not applied to the real printing. * At real printing, the value is applied by the Look-Up Table considering the environment and life automatically. 4-34 Service Manual Samsung Electronics...
Page 197 * Current(T1) = 0.1736 * PWM - 3.1603 * The value set on EDC manually is not applied to the real printing. * At real printing, the value is applied by the Look-Up Table considering the environment and life automatically. 4-35 Service Manual Samsung Electronics...
Page 198 * In case, the value is more than 7 : The fuser temperature increases (input value-7)℃ than 150℃ * In case, the value is less than 7 : The fuser temperature decreases (7-input value)℃ than 150℃ 4-36 Service Manual Samsung Electronics...
Page 199 * This value is to check the normal state of HVPS,LSU. * The value set on EDC manually is not applied to the real printing. * At real printing, the value is applied by the Look-Up Table considering the environment and life automatically. 4-37 Service Manual Samsung Electronics...
Page 200 * The more the value increase, the more the toner density 111-170 Toner Target Black 250/10 decrease. * The more the value decrease, the more the toner density increase. * You must input the value less than lower limit. 4-38 Service Manual Samsung Electronics...
Page 201 EX ) In case that the value is 500 -> Whenever 500 pages are printed, ACR will start. * The frequency of ACR performance is related to the regi error. * The more you operates ACR, the less the regi error decrease. 4-39 Service Manual Samsung Electronics...
Page 202 * In case, the value is more than 100 : Primary scanning direction of magenta moves to left than black. * In case, the value is less than 100 : Primary scanning direction of magenta moves to right than black. 4-40 Service Manual Samsung Electronics...
Page 203 * In case, the value is more than 100 : Secondary scanning direction of yellow moves to bottom than black. * In case, the value is less than 100 : Secondary scanning direction of yellow moves to top than black. 4-41 Service Manual Samsung Electronics...
Page 204 * In case, the value is less than 100 : Secondary scanning direction of cyan moves to top than black. 112-190 Manual Color Regi 100/100 * Black is a standard. So you can't change the value. Y-offset Black 4-42 Service Manual Samsung Electronics...
Page 205 (paper direction). * In case, the value is more than 100 : Primary scanning direction width of magenta increases. * In case, the value is less than 100 : Primary scanning direction width of magenta decreases. 4-43 Service Manual Samsung Electronics...
Page 206 * This value 1 means 1mm skip. * In case, the value is more than 2 : Top Skip at DADF copy increases. * In case, the value is less than 2 : Top Skip at DADF copy decreases. 4-44 Service Manual Samsung Electronics...
Page 207 * When replacing a svc part, you can change the count to 0. 05-710 ADF Rubber Pad Life 100000 * DADF Rubber Pad Page Counter Page Counter * When replacing a svc part, you can change the count to 0. 4-45 Service Manual Samsung Electronics...
Page 208 If you want to initialize the NVM values, press OK button. When press OK button, SR shall show the initialization progress status and result. When the result is get, pop up window shall be disappeared. 4-46 Service Manual Samsung Electronics...
Page 209 Stop shall be enabled only when the selected item is running. Stop All shall be enabled when there is any running test item. Back button shall be disable when there is any running test item. 4-47 Service Manual Samsung Electronics...
Page 210 100-080 T1 Engage Motor T1 Engage Motor On/Off Output On[Off] 100-090 T1 Engae Sensor Detect if the T1 Engage is On or Off. Input High[Low] 100-100 T2 Engage Motor T2 Engage Motor On/Off Output On[Off] 4-48 Service Manual Samsung Electronics...
Page 211 High[low] 102-100 T2 Size2 sensor Detects whether auto size2 sensor of tray2 is high or low. Input High[low] 102-110 T2 Size3 sensor Detects whether auto size3 sensor of tray2 is high or low. Input High[low] 4-49 Service Manual Samsung Electronics...
Page 212 Input Numeric 3 digits 107-080 iTHV(+) Bias iTHV plus bias voltage on at normal drive level Output On[Off] 107-090 iTHV Bias Read Detect what the THV value is on the iTHV Roller Numeric 3 digits 4-50 Service Manual Samsung Electronics...
Page 213 Entrance Motor run as IOT Speed <about 5 sec> Output On[Off] 113-020 Exit Motor Exit Motor run as IOT Speed <about 5 sec> Output On[Off] 113-030 Paddle Motor Paddling Output 113-040 Front Jog Home Front Jogger move Home Output 4-51 Service Manual Samsung Electronics...
Page 214 DADF Exit Open Sensor DADF Scan Motor Forward control Input High[Low] 05-200 DADF Scan Motor Forward DADF Duplex Motor Forward control Output On[Off] 05-210 DADF Duplex Motor Forward DADF Duplex Motor Backward control Output On[Off] 4-52 Service Manual Samsung Electronics...
Page 215 On[Off] 05-300 DADF Pick-Up Clutch Output DADF Pick-Up Clutch control Output On[Off] 05-310 DADF Regi. Clutch Output DADF Regi. Clutch control Output On[Off] 05-400 Platen Cover Switch Platen Cover Switch Sensor current state Input High[Low] 4-53 Service Manual Samsung Electronics...
Page 216 • Diagnostics > Test Routines > Fax > NVM Read/Write NVM Initialization • Diagnostics > Test Routines > Fax > NVM Initialization • By default, none of items is selected and Initialize button shall be disabled. There shall be Back button. 4-54 Service Manual Samsung Electronics...
Page 217: Protocol Report
When the result is get, pop up window shall be disappeared. Protocol Report • Diagnostics > Test Routines > Fax > Protocol Report • When selecting Protocol Report, the sub-item will be displayed. By pressing the print, you can print the protocol report. 4-55 Service Manual Samsung Electronics...
Page 218 Fax Routines • Diagnostics > Test Routines > Fax > Fax Routines • For the behavior, refer to Engine/DADF Test Routines 4.3.5.5 Network NVM Initialization • Diagnostics > Test Routines > Network > NVM Initialization 4-56 Service Manual Samsung Electronics...
Page 219 If you want to initialize the NVM values, press OK button. When press OK button, SR shall show the initialization progress status and result. When the result is get, pop up window shall be disappeared. 4-57 Service Manual Samsung Electronics...
Page 220 Troubleshooting 4.3.5.6 Other • Diagnostics > Test Routines > Other 4-58 Service Manual Samsung Electronics...
Page 221 The function is used to set the optimum scan quality determined by the specific characteristics of the CCD (Charge Coupled Device). If copy image quality is poor perform this function to check the condition of the CCD unit. 4-59 Service Manual Samsung Electronics...
Page 222 This function is used to reset the system to the initial value when the product is functioning abnormally. All the values are returned to the default values, and all the information which was set by the user will be erased. When select memory clear, user can select the country. 4-60 Service Manual Samsung Electronics...
Page 223 - Job Duty : User’s printing history report (Average coverage & Job length is calculated) - ID Control History :Previous ID sensing history is saved. • Diagnostics > Test Routines > Other > Reset Admin. password 4-61 Service Manual Samsung Electronics...
Page 224 All the values are returned to the default values. So it need to execute calibration. (1. Admin > Setup > Color > Auto Color Tone Adjustment > Setting Color Standard, 2. Admin > Setup > Color > Auto Color Registration) 4-62 Service Manual Samsung Electronics...
Page 225 • Diagnostics > Test Routines > Other > Fine Edge This option compensate the print background registration. Normally option value set by print driver so not necessary to set. But not used Samsung print driver ,it can be controlled on sometimes. Default value is Normal. 4-63 Service Manual...
Page 226 • Diagnostics > Test Routines > Other > Report Color Print This option controls the color report mode. Default value is Off. When it need to print all of reports with color mode, set the option to On. 4-64 Service Manual Samsung Electronics...
Page 227: Troubleshooting
- Main PBA error - LCD Panel error Refer to Indicate Ready or Error Massage Error Massage Power save < Chapter 4.x.x.x > Test Print printing Refer to "Solution Quality is of 4.x.x.x Print Quality" Nomal? 4-65 Service Manual Samsung Electronics...
Page 228: Error Code And Message
Troubleshooting 4.4.2 Error code and message Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors. Refer to the tables below to understand the messages meaning to correct the problem, if necessary.
Page 229 Troubleshooting Troubleshooting Error Code Error Message Page 03-009 Motor does not operate: #03-009. Please turn off then on 4-97 03-010 Motor does not operate: #03-010. Please turn off then on 4-98 03-011 Motor does not operate: #03-011. Please turn off then on 4-99 03-014 Motor does not operate: #03-014.
Page 230 Troubleshooting Troubleshooting Error Code Error Message Page 07-010 Finisher error: #07-010. Please turn off then on 4-122 07-011 Finisher error: #07-011. Please turn off then on 4-123 07-012 Finisher error: #07-012. Please turn off then on 4-124 07-013 Finisher error: #07-013. Please turn off then on 4-125 07-014 Finisher error: #07-014.
Page 231 Troubleshooting Troubleshooting Error Code Error Message Page 18-000 Too many faxes are received. Print or remove received fax. 4-146 18-001 Fax Memory is almost full. Print or remove received fax Job 4-146 18-002 Too many faxes are queued to be sent. Wait or remove queued job. 4-146 21-003 Tray 1 cassette is pulled out.
Page 232 Troubleshooting Troubleshooting Error Code Error Message Page 26-013 Imaging unit error: #26-013. Please open/close door 4-110 26-014 Imaging unit error: #26-014. Please open/close door 4-110 26-015 Imaging unit error: #26-015. Please open/close door 4-110 26-016 Imaging unit error: #26-016. Please open/close door 4-110 26-017 Magenta imaging unit is not compatible, Check user’s guide.
Page 233 Troubleshooting Troubleshooting Error Code Error Message Page 29-011 Machine cannot read the resistance of black imaging unit 4-159 53-000 Finisher door is open. Close it 4-160 53-001 Finisher jam door is open. Close it 4-161 53-002 Mailbox door is open. Close it 4-162 53-003 Paper jam in front of finisher...
Page 234: Troubleshooting For Error Code
Troubleshooting 4.4.3 Troubleshooting for error code ● Code : 01-000 ● Error message : Door is open. Close it ● Symptom : Side Cover is Opened. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. Sensor is defective. ●...
Page 235 Troubleshooting ● Code : 01-001 ● Error message : Tray 2(HCF) door is open. Close it ● Symptom : Tray2 or HCF door is opened. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. Sensor is defective. ●...
Page 236 Troubleshooting ● Code : 01-002 ● Error message : Tray 3 door is open. Close it ● Symptom : Tray3 door is opened. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. Sensor is defective. ● Troubleshooting method : 1.
Page 237 Troubleshooting ● Code : 01-004 ● Error message : Paper jam in MP tray ● Symptom : At printing, the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up. ●...
Page 238 Troubleshooting ● Troubleshooting method : 3. Check if the MP pick up roller is worn out. 4. Check the following. -. Check if the Feed Sensor is assembled properly. -. Check if the harness of the Feed Sensor is connected properly. -.
Page 239 Troubleshooting ● Code : 01-005 ● Error message : Paper jam in tray 1 ● Symptom : At printing, the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick up. ●...
Page 240 Troubleshooting ● Troubleshooting method : 3. Check if the pick up roller rubber is worn out or FORWARD PICKUP contaminated. ROLLER ROLLER RETARD ROLLER 4. Check the following. -. Check if the Feed Sensor is assembled properly. -. Check if the harness of the Feed Sensor is connected properly.
Page 241 Troubleshooting ● Code : 01-006 ● Error message : Paper jam in tray 2 (or HCF) 01-011 01-018 ● Symptom : At printing, the paper from the tray2 (or HCF) has not reached to a feed sensor within a programmed period of time after pick up.
Page 242 Troubleshooting ● Troubleshooting method : 3. Check if the pick up roller rubber is worn out or FORWARD PICKUP contaminated. ROLLER ROLLER RETARD ROLLER 4. Check the following. -. Check if the Feed Sensor is assembled properly. -. Check if the harness of the Feed Sensor is connected properly.
Page 243 Troubleshooting ● Code : 01-007 ● Error message : Paper jam in tray 3 01-012 01-019 ● Symptom : At printing, the paper from the tray3 has not reached to the feed sensor within a regular time after pick up. ●...
Page 244 Troubleshooting ● Troubleshooting method : 3. Check if the pick up roller rubber is worn out or FORWARD PICKUP contaminated. ROLLER ROLLER RETARD ROLLER 4. Check the following. -. Check if the Feed Sensor is assembled properly. -. Check if the harness of the Feed Sensor is connected properly.
Page 245 Troubleshooting ● Code : 01-009 ● Error message : Paper jam inside of machine ● Symptom : Paper jam inside of machine 1. At Warm-up, the paper is jamming at Regi sensor or Feed sensor. 2. At printing, the paper is detecting at Regi sensor or Feed sensor continually. 3.
Page 246 Troubleshooting ● Troubleshooting method : 4. Check if the Harness is defective. Check if the connector is connected properly. Exit Sensor Regi Sensor Regi Sensor Feed Sensor 5. Check the following. -. Check if the Feed/Regi Clutch are assembled properly. -.
Page 247 Troubleshooting ● Code : 01-010 ● Error message : Paper jam in exit area ● Symptom : Paper jam in exit area ● Possible Cause: - If there is no jammed paper but error has occurred at warm-up, exit sensor is defective. ●...
Page 248 Troubleshooting ● Code : 01-014 ● Error message : Paper jam at the bottom of duplex path 01-016 Paper jam inside of duplex path ● Symptom : 1. At Warm-up, Duplex Ready sensor has detected the paper. 2. At Printing, Duplex sensor is not off within a programmed period of time after paper moves into duplex path.
Page 249 Troubleshooting ● Code : 01-015 ● Error message : Paper jam at the top of duplex path ● Symptom : 1. At Warm-up, Duplex sensor has detected the paper. 2. At Printing, Duplex sensor is not on within a regular time after paper moves into duplex path. ●...
Page 250 Troubleshooting ● Code : 01-017 ● Error message : Too much paper in output bin tray. Remove printed paper ● Symptom : The out-bin full sensor is on for 600ms. ● Possible Cause: 1. Check the Out-Bin Full Sensor Harness and Connector. 2.
Page 251 Troubleshooting ● Code : 02-000 ● Error message : System Error :#02-000 Please turn off then on. ● Symptom : At Warm-up, this error has occurred. The machine does not work until power off/on. ● Possible Cause: Fuser Unit is not installed and AC is not supplied to the Heat Lamp. ●...
Page 252 Troubleshooting ● Code :02-001 ● Error message : System Error :#02-001 Please turn off then on. ● Symptom : At Warm-up, this error has occurred. The machine does not work until power off/on. ● Possible Cause: The temperature does not climb to the target value within set up time. Thermistor is defective.
Page 253 Troubleshooting ● Code :02-002 ● Error message : System Error :#02-002 Please turn off then on. ● Symptom : The fuser unit is overheated. The machine does not work until power off/on. ● Possible Cause: The machine can not control fuser temperature. ●...
Page 254 Troubleshooting ● Code : 03-000 ● Error message : Motor does not operate: #03-000. Please turn off then on. ● Symptom : Motor Signal is abnormal. ● Possible Cause: 1. ITB belt is contaminated by the toner. 2. Harness is defective, Connector is not connected properly. 3.
Page 255 Troubleshooting ● Troubleshooting method : 4. If the harness is OK, enter the EDC mode and execute the BLDC ITB Motor test. If the BLDC motor does not operate, replace it. [How to replace the BLDC motor] ① Unplug the harness (10 pin) carefully. ②...
Page 256 Troubleshooting ● Code : 03-006 ● Error message : Motor does not operate: #03-006. Please turn off then on. ● Symptom : Motor Signal is abnormal. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. BLDC Black Motor is defective. 3.
Page 257 Troubleshooting ● Code : 03-007 ● Error message : Motor does not operate: #03-007. Please turn off then on. ● Symptom : Motor Signal is abnormal. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. BLDC OPC Motor is defective. 3.
Page 258 Troubleshooting ● Code : 03-008 ● Error message : Motor does not operate: #03-008. Please turn off then on. ● Symptom : Motor Signal is abnormal. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. BLDC DEVE Motor is defective. 3.
Page 259 Troubleshooting ● Code : 03-009 ● Error message : Motor does not operate: #03-009. Please turn off then on. ● Symptom : Motor Signal is abnormal. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2. BLDC FUSER Motor is defective. 3.
Page 260 Troubleshooting ● Code : 03-010 ● Error message : Motor does not operate: #03-010. Please turn off then on. ● Symptom : The motor to engage/ disengage the transfer belt does not operate. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2.
Page 261 Troubleshooting ● Code : 03-011 ● Error message : Motor does not operate: #03-011. Please turn off then on. ● Symptom : The motor to engage/ disengage the 2 transfer roller does not operate. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2.
Page 262 Troubleshooting ● Troubleshooting method : -. Replace the T2 DC motor from the top of the Main Drive unit. How to replace the DC motor ① Unplug the 2 pin connector. ② Remove 2 screws and replace the DC Motor Ass’y. T2 DC Motor 3.
Page 263 Troubleshooting ● Code : 03-014 ● Error message : Motor does not operate: #03-014. Please turn off then on. ● Symptom : Waste toner motor does not operate. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2.
Page 264 Troubleshooting ● Code : 04-000 ● Error message : LSU error: #04-000. Please turn off then on. 04-003 LSU error: #04-003. Please turn off then on. ● Symptom : Black LSU Polygon Motor does not operate properly. (04-000) Yellow LSU Polygon Motor does not operate properly. (04-003) ●...
Page 265 Troubleshooting ● Code : 04-001 ● Error message : LSU error: #04-001. Please turn off then on. 04-010 LSU error: #04-010. Please turn off then on. ● Symptom : After Black LD is on, Laser Beam Detect signal has not occurred or is irregular. (04-001) After Cyan LD is on, Laser Beam Detect signal has not occurred or is irregular.
Page 266 Troubleshooting ● Code : 04-004 ● Error message : LSU error: #04-004. Please turn off then on. 04-007 LSU error: #04-007. Please turn off then on. ● Symptom : After Yellow LD is on, Laser Beam Detect signal has not occurred or is irregular. (04-004) After Magenta LD is on, Laser Beam Detect signal has not occurred or is irregular.
Page 267 Troubleshooting ● Code : 04-012 ● Error message : LSU error: #04-012. Please turn off then on. ● Symptom : When opening or closing the LSU Shutter, it is not detected after a regular time passes. ● Possible Cause: 1. Harness is defective, Connector is not connected properly. 2.
Page 268 Troubleshooting ● Code : ● Error message : 06/25/26/27-002 06/25/26/27-002 : Toner Cartridge is Not installed, Install it 06/25/26/27-003 06/25/26/27-003 : Toner Cartridge is Not Compatible, Check User’s Guide 06/25/26/27-023 06/25/26/27-023 : Toner Cartridge is Not Compatible, Check User’s Guide ●...
Page 269 Troubleshooting ● Code ● Error message 06-004 06-004 : Did not supply enough black toner, Please open/close door 25-004 25-004 : Did not supply enough cyan toner, Please open/close door 26-004 26-004 : Did not supply enough magenta toner, Please open/close door 27-004 27-004 : Did not supply enough yellow toner, Please open/close door ●...
Page 270 Troubleshooting ● Troubleshooting method : [case4] The coupling in the toner cartridge does not rotate. Check it the coupling of the toner cartridge is rotated. ① Rotate the coupling clockwise. ② If the coupling is not rotated, shake the toner cartridge 5~6 times as shown picture.
Page 271 Troubleshooting ● Code : ● Error message : 06/25/26/27-012 06/25/26/27-012 : Imaging unit is not installed, Install it 06/25/26/27-017 06/25/26/27-017 : Imaging unit is not compatible, Check user's Guide 06/25/26/27-024 06/25/26/27-024 : Imaging unit is not compatible, Check user's Guide ●...
Page 272 Troubleshooting ● Code : ● Error message : 06/25/26/27-013 06/25/26/27-013 : Imaging unit error: #06/25/26/27-013 Please open/close door 06/25/26/27-014 06/25/26/27-014 : Imaging unit error: #06/25/26/27-014 Please open/close door 06/25/26/27-015 06/25/26/27-015 : Imaging unit error: #06/25/26/27-015 Please open/close door 06/25/26/27-016 06/25/26/27-016 : Imaging unit error: #06/25/26/27-016 Please open/close door ●...
Page 273 Troubleshooting ● Troubleshooting method : [case2-2] The supply shutter is defective. Check the shutter in toner Check the shutter in imaging unit. supply pipe. [case3] The sensor harness of the imaging unit is defective or the connector is not connected. -.
Page 274 Troubleshooting ● Code : 07-000 ● Error message : Paper jam in front of finisher 53-003 ● Symptom : Feed motor has stopped for printing job. ● Possible Cause: Gate sensor defect , Feed motor defect , Finisher main board defect. ●...
Page 275 Troubleshooting ● Code : 07-001 ● Error message : Paper jam inside of finisher 53-004 ● Symptom : Feed motor and exit motor have stopped for initialization or printing job. ● Possible Cause: Gate sensor defect , Feed motor defect, Finisher main board defect ●...
Page 276 Troubleshooting ● Troubleshooting method : 4. Check if the gate sensor harness is connected properly or actuator is broken. Check if the Finisher Feed motor harness is connected or operated properly. 5. Check if the finisher exit sensor harness is connected properly or actuator is broken. Check if the finisher exit motor harness is connected or operated properly.
Page 277 Troubleshooting ● Code : 07-002 ● Error message : Paper jam at exit of finisher 53-005 ● Symptom : Exit motor has stopped for printing job. ● Possible Cause: Exit sensor defect , Exit motor defect ,Finisher main board defect. ●...
Page 278 Troubleshooting ● Code : 07-003 ● Error message : Paper jam inside finisher's duplex 53-006 ● Symptom : The paper has stopped at finisher duplex sensor for duplex job. ● Possible Cause: Duplex sensor defect, Finisher main board defect ● Troubleshooting method : 1.
Page 279 Troubleshooting ● Code : 07-005 ● Error message : Staple cartridge is not installed. Install it in finisher 07-015 Staple cartridge is empty. Replace it ● Symptom : Stapler does not work. ● Possible Cause: Stapler harness defect, Staple cartridge set sensor defect, Finisher Main Board defect ●...
Page 280 Troubleshooting ● Code : 07-006 ● Error message : Finisher door is open. Close it ● Symptom : Finisher could not be supplied with 24V power. So finisher has stopped. ● Possible Cause : Some covers of the finisher and mail box are not closed. Finisher and mail box cover S/W harness is not connected properly.
Page 281 Troubleshooting ● Code : 07-007 ● Error message : Finisher error: #07-007. Please turn off then on ● Symptom : Finisher does not work because of communication error between finisher and engine. ● Possible Cause: Interface Cable connection error, Interface Cable defect, Finisher Main Board defect ●...
Page 282 Troubleshooting ● Code : 07-008 ● Error message : Finisher error: #07-008. Please turn off then on ● Symptom : Main Paddle does not work. ● Possible Cause: Paddle Home Sensor defect, Paddle motor defect , Main board defect ● Troubleshooting method : 1.
Page 283 Troubleshooting ● Code :07-009 ● Error message : Finisher error: #07-009. Please turn off then on ● Symptom : Front Jogger does not work. ● Possible Cause: Front Jogger Home Sensor defect, Front Jogger Motor defect, Finisher main board defect. ●...
Page 284 Troubleshooting ● Code :07-010 ● Error message : Finisher error: #07-010. Please turn off then on ● Symptom : Rear Jogger does not work. ● Possible Cause: Rear Jogger Home Sensor defect, Rear Jogger Motor defect, Finisher main board defect ●...
Page 285 Troubleshooting ● Code :07-011 ● Error message : Finisher error: #07-011. Please turn off then on ● Symptom : Extension Tray does not work. ● Possible Cause: Extension Tray Home Sensor defect, Extension Tray Motor defect, Finisher main board defect ●...
Page 286 Troubleshooting ● Code :07-012 ● Error message : Finisher error: #07-012. Please turn off then on ● Symptom : Ejector does not work. ● Possible Cause: Ejector Home/Encoder Sensor defect, Extension Tray Motor defect , Eject Belt defect, Finisher Main Board defect ●...
Page 287 Troubleshooting ● Code :07-013 ● Error message : Finisher error: #07-013. Please turn off then on ● Symptom : Stapler does not work. ● Possible Cause: Paper detect sensor defect, Stapler defect., Stapler head defect, Finisher main board defect. ● Troubleshooting method : 4.
Page 288 Troubleshooting ● Code :07-014 ● Error message : Finisher error: #07-014. Please turn off then on ● Symptom : Stack Unit does not work. ● Possible Cause: Stacker Upper Limit sensor defect, Stack Full sensor defect, Stack Lower S/W defect, Stacker Motor defect, Finisher Main Board defect.
Page 289 Troubleshooting ● Troubleshooting method : 4. Check if the stacker upper limit sensor harness is connected properly and the actuator is broken. 5. Check if the stacker motor harness is connected properly. 6. Check if the Stack Full sensor harness and Stacker Lower S/W harness are connected properly. 7.
Page 290 Troubleshooting ● Code : 08-000 ● Error message : Original paper jam in front of scanner 08-001 Original paper does not feed in scanner ● Symptom : The lead edge of the document failed to actuate the scan sensor within the correct time after actuating the r egistration sensor.
Page 291 Troubleshooting ● Code :08-002 ● Error message : Original paper jam inside of scanner ● Symptom : The lead edge of the document has not reached to scan sensor after being sensed by the regi sensor. ● Possible Cause : 1.
Page 292 Troubleshooting ● Code : 08-003 ● Error message : Original paper jam while reversing paper in scanner 08-010 Original paper jam inside of scanner duplex path ● Symptom : At duplex scan, the lead edge of the document has not reached to the duplex sensor after scanning the front side.
Page 293 Troubleshooting ● Troubleshooting method : <To check the Gate rotation, disassemble the cover duplex. > < Cover Duplex > ==>Check if the Gate position sensor is operated properly. (service Manual 2.3.3.7 Sensor 53) 4. Check if the duplex motor is operated properly. Check the connection. DUPLEX MOTOR 4-131...
Page 294 Troubleshooting ● Code : 08-004 ● Error message : Original paper jam in front of scanner duplex path ● Symptom : The bottom edge of the document failed to pass the scan sensor after the lead edge of the document has reached to the duplex sensor and scan sensor. ●...
Page 295 Troubleshooting ● Code : 08-007 ● Error message : Original paper is too long for scanner. Check size ● Symptom : The bottom edge of the document failed to pass the gate sensor after the lead edge of the document has reached at gate sensor. ●...
Page 296 Troubleshooting ● Code : 10-001 ● Error message : Memory failure: #10-001. Please turn off then on ● Symptom : At system booting, the memory could not be detected. ● Possible Cause : 1. The memory is not installed. 2. The memory is installed but it is not inserted in the slot properly. 3.
Page 297 Troubleshooting ● Code : 10-002 ● Error message : Fax unit error: #10-002. Please turn off then on ● Symptom :Fax unit has some problem. ● Possible Cause : 1. The fax card is not installed. 2. The fax card is not installed properly. 3.
Page 298 Troubleshooting ● Code : 10-003 ● Error message : Hard disk drive error: #10-003. Please turn off then on ● Symptom : HDD has some problem. ● Possible Cause : 1. Hard disk is not installed. 2. Hard disk is not installed properly. 3.
Page 299 Troubleshooting ● Code : 10-004 ● Error message : System error: #10-004. Please turn off then on ● Symptom : Machine operation is abnormal. ● Possible Cause : GUI data communication error between video board and OPE board. ● Troubleshooting method : 1.Check if the connector on OPE board is connected properly.
Page 300 Troubleshooting ● Code : 10-006 ● Error message : Communication problem occurred with scanner unit ● Symptom : Communication error occurred with scanner board. ● Possible Cause : Communication error occurred with scanner board. ● Troubleshooting method : 1. Check if the DADF connector is connected properly. Reconnect it. <...
Page 301 Troubleshooting ● Code : 10-008 ● Error message : Communication problem occurred with tray 2 Communication problem occurred with tray 2(HCF) ● Symptom : Tray2 or HCF is not connected to the machine properly. ● Possible Cause : 1. Option Tray Connection is defective. 2.
Page 302 Troubleshooting ● Code :11-003 ● Error message : Scanner locking switch is locked or another problem occurred ● Symptom : Scanner locking switch is locked or Home checking is abnormal. ● Possible Cause: 1. Scanner locking switch is locked. 2. Scan motor is broken away. 3.
Page 303 Troubleshooting ● Code : 12-001 ● Error message : Load tray 2 (or HCF) with [Letter], [Plain] paper ● Symptom : The paper in tray is not proper. ● Possible Cause: 1. Check the harness and connector of the Trya2 (or HCF) Size1/2/3 Sensor. 2.
Page 304 Troubleshooting ● Code : 12-002 ● Error message : Load tray 3 with [Letter], [Plain] paper ● Symptom : The paper in tray is not proper. ● Possible Cause: 1. Check the harness and connector of the Tray3 Size1/2/3 Sensor. 2.
Page 305 Troubleshooting ● Code : 13-000 ● Error message : This IP address conflicts with that of other system. Check it ● Symptom : Can not access to SWS. Can not print the page by the network. ● Possible Cause : IP address conflicts with that of other system.
Page 306 Troubleshooting ● Code : 13-003 ● Error message : BOOTP error. Switching to Auto IP 13-004 BOOTP error. Reconfigure DHCP or static IP 13-005 DHCP error. Switching to Auto IP 13-006 DHCP error. Reconfigure BOOTP or static IP ● Symptom : The IP of the printer is set up to Auto IP (169.254.133.x) Can not access to SWS.
Page 307 Troubleshooting ● Code : 13-007 ● Error message : 802.1x authentication failed. Please Contact the System Administrator. ● Symptom : Can not access to SWS. Can not print the page by the network. ● Possible Cause : Can not get the authentication from server after setting up to 802.1x on SWS. Can not access to network. ●...
Page 308 Troubleshooting ● Code : ● Error message : 18-000 Too many faxes are received. Print or remove received fax. 18-001 Fax memory is full. Print or remove received fax Job 18-002 Too many faxes are queued to be sent. Wait or remove queued job. ●...
Page 309 Troubleshooting ● Code : 21-003 ● Error message : Tray 1 cassette is pulled out. Insert it properly ● Symptom : Tray1 cassette is inserted in machine but error message is displayed. ● Possible Cause: 1. The connector of the Tray1 Home Position Sensor is not connected properly. 2.
Page 310 Troubleshooting ● Code : 21-004 ● Error message : Paper is low in tray 1. Load paper ● Symptom : There are enough papers in tray1 but error message is displayed. ● Possible Cause: 1. Tray1 Paper Low Sensor harness is not connected properly. 2.
Page 311 Troubleshooting ● Code : ● Error message : 21-006 Elevating unit in tray 1 has problem. Pull tray 1 out and insert it 21-022 Elevating unit in tray2 (or HCF) has problem. Pull tray2 (or HCF) out and insert it 21-030 Elevating unit in Tray3 has problem.
Page 312 Troubleshooting ● Code : 21-010 ● Error message : Paper is empty in MP tray. Load paper ● Symptom : There is the paper in MP tray but error message is displayed. ● Possible Cause: 1. MP Paper Empty Sensor harness is not connected properly. . 2.
Page 313 Troubleshooting ● Code : ● Error message : 21-016 Tray2 is not installed 21-024 Tray3 is not installed ● Symptom : Tray2 (3 or HCF) is installed but not detected. ● Possible Cause: IF_Under connector is defective. ● Troubleshooting method : 1.
Page 314 Troubleshooting ● Code : ● Error message : 21-018 Paper is empty in tray2 (or HCF). Load paper 21-026 Paper is empty in Tray3 Load paper ● Symptom : Paper is loaded in tray2 (or HCF) but error message is displayed. (21-018) Paper is loaded in tray3 but error message is displayed.
Page 315 Troubleshooting ● Code : ● Error message : 21-019 Tray2(or HCF) cassette is pulled out. Insert it properly 21-027 Tray3 cassette is pulled out. Insert it properly ● Symptom : Tray2 (or HCF) cassette is inserted in machine but error message is displayed. Tray3 cassette is inserted in machine but error message is displayed.
Page 316 Troubleshooting ● Code : ● Error message : 21-020 Paper is low in Tray2(or HCF) . Load paper 21-028 Paper is low in Tray3 . Load paper ● Symptom : There are enough papers in tray2 (or HCF) but error message is displayed. There are enough papers in tray3 but error message is displayed.
Page 317 Troubleshooting ● Code : ● Error message : 28-001 Transfer belt is not installed. Install it. 28-002 Transfer belt is not compatible for this machine. Check user’s guide. 28-003 ● Symptom : The red LED is turning on and the machine does not operate. ●...
Page 318 Troubleshooting ● Code : ● Error message 29-000 29-000 : Density calibration for yellow color is failed. Check its imaging unit 29-001 29-001 : Density calibration for magenta color is failed. Check its imaging unit 29-002 29-002 : Density calibration for cyan color is failed. Check its imaging unit 29-003 29-003 : Density calibration for black color is failed.
Page 319 Troubleshooting ● Troubleshooting method : ② CRUM Connector in SET/Imaging unit is contaminated or connector pin is broken. < Imaging Unit CRUM Connector > < CRUM Connector in SET > 4-157...
Page 320 Troubleshooting ● Code : ● Error message 29-004 29-004 : Sensor failure: #29-004. Call for service 29-005 29-005 : Sensor failure: #29-005. Call for service 20-006 29-006 : Sensor failure: #29-006. Call for service 29-007 29-007 : Sensor failure: #29-007. Call for service ●...
Page 321 Troubleshooting ● Code ● Error message 29-008 29-008 : Machine cannot read the resistance of yellow imaging unit 29-009 29-009 : Machine cannot read the resistance of magenta imaging unit 29-010 29-010 : Machine cannot read the resistance of cyan imaging unit 29-011 29-011 : Machine cannot read the resistance of black imaging unit ●...
Page 322 Troubleshooting ● Code : 53-000 ● Error message : Finisher door is open. Close it ● Symptom : Although the finisher door is closed, the error message will be displayed. ● Possible Cause: Finisher door switch defect , Finisher Cover flag defect ●...
Page 323 Troubleshooting ● Code : 53-001 ● Error message : Finisher jam door is open. Close it ● Symptom : Although the finisher door is closed, the error message will be displayed. ● Possible Cause: Finisher jam door sensor defect, Finisher jam door flag defect. ●...
Page 324 Troubleshooting ● Code :53-002 ● Error message : Mailbox door is open. Close it ● Symptom : Although the mail box door is closed, the error message will be displayed. ● Possible Cause: Mailbox door switch defect, door flag defect. ●...
Page 325 Troubleshooting ● Code :53-007 ● Error message : Paper jam inside mailbox ● Symptom : Paper is jamming inside mailbox. ● Possible Cause: Connection error between Finisher and Mailbox, Mailbox Feed motor defect, Gate Motor defect, Finisher Main Board defect ●...
Page 326 Troubleshooting ● Code :53-008 ● Error message : Paper jam at exit of mailbox ● Symptom : Paper is jamming inside mailbox. ● Possible Cause: Connection error between Finisher and Mailbox, Mailbox Feed motor defect, Gate Motor defect, Finisher Main Board defect ●...
Page 327 Troubleshooting ● Code : 53-009 ● Error message : Too much paper in stacker(1~6). Remove printed paper ● Symptom : There is no paper on Mailbox stacker but the error message is displayed by the full detection sensor defect. ● Possible Cause: Mailbox empty detection sensor defect, Full detection sensor defect, Finisher Main Board defect.
Page 328 Troubleshooting ● Code : 53-010 ● Error message : Finisher error: #53-010. Please turn off then on 53-011 Finisher error: #53-011. Please turn off then on ● Symptom : It is abnormal that paper comes out on Bin 4,5,6. (53-010) It is abnormal that paper comes out on Bin 2,3.
Page 329: Image Quality Problems And Solutions
Troubleshooting 4.4.4 Image quality problems and solutions Troubleshooting Section Code Defect Page Horizontal Thick/Dark Band(s) 4-168~169 Vertical White Band 4-170~172 Band Vertical Moving White Band 4-173~174 Vertical White Band for Copy Job 4-175 Vertical Thick/Dark Band 4-176~177 Low Image Density 4-178~179 Density Vertical Irregular Image Density...
Page 330 Troubleshooting ● Code : B-1 ● Horizontal Thick/Dark Band ● Sample Image : 4-168...
Page 331 Troubleshooting ● Code : B-1 ● Horizontal Thick/Dark Band ● Symptom : -. Horizontal Thick Band(s) for a Particular Color -. Horizontal Dark Band ● Possible Cause: 1. Gear or Roller is defective. 2. The OPC defect in imaging unit has occurred because of environment change. ●...
Page 332 Troubleshooting ● Code : B-2 ● Vertical White Band ● Sample Image : 4-170...
Page 333 Troubleshooting ● Code : B-2 ● Vertical White Band ● Symptom : -. Vertical White Band ● Possible Cause: 1. Exposure defect by LSU contamination 2. A contaminant sticks to Dr.Gap. 3. OPC, ITB scratch ● Troubleshooting method : [Case 1] Exposure defect by LSU contamination If the sharp vertical white band has occurred, it is likely due to LSU optical path contamination.
Page 334 Troubleshooting ● Troubleshooting method : [Case 2] A contaminant sticks to Dr.Gap. (1) Check if there is a contaminant between Mag. Roller and Doctor Blade. Remove it with OHP film. (2) If the problem persists, replace the imaging unit. [Case 3] OPC, ITB scratch (1) If the white band has occurred for specific color, check if the OPC surface or ITB surface is scratched.
Page 335 Troubleshooting ● Code : B-3 ● Vertical Moving White Band ● Sample Image : 4-173...
Page 336 Troubleshooting ● Code : B-3 ● Vertical Moving White Band ● Symptom : -. Vertical Moving White Band ● Possible Cause: There is a contaminant between Mag. Roller and Doctor Blade. ● Troubleshooting method : (1) Check if there is a contaminant between Mag. Roller and Doctor Blade. Remove it with OHP film. (2) If the problem persists, replace the imaging unit.
Page 337 Troubleshooting ● Code : B-4 ● Vertical White Band for copy job ● Symptom : -. Vertical White Band for Copy Job ● Possible Cause: 1. There is a contaminant on Scanner optical path. 2. Scanner is defective. ● Troubleshooting method : (1) If there is a contaminant on scan glass.
Page 338 Troubleshooting ● Code : B-5 ● Vertical Thick/Dark Band 1/2 ● Symptom : -. Vertical Band for a Particular Color -, Vertical Dark Band ● Possible Cause: 1. Dr.Gap defect 2. LSU window contamination 3. Charging defect by the charging roller contamination. 4.
Page 339 Troubleshooting ● Code : B-5 ● Vertical Thick/Dark Band 2/2 ● Troubleshooting method : (2) Check if there is any contaminant on exposure path in set. (3) Check if the LSU window is contaminated. - Clean the LSU window or replace the LSU. (4) If the problem persists, replace the imaging unit.
Page 340 Troubleshooting ● Code : D-1 ● Low Image Density 1/2 ● Symptom : -. Low Image Density for a Particular Color -. Low Image Density for All Colors. ● Possible Cause: 1. ID Calibration Setting is wrong. 2. Imaging unit is defective. 3.
Page 341 Troubleshooting ● Code : D-1 ● Low Image Density 2/2 [case2] Imaging unit is defective. Replace the imaging unit [case3] ID Sensor is defective. Replace the ID sensor. [case4] HVPS is defective. If the problem persists after replacing the imaging unit, replace the HVPS-L and HVPS-S. 4-179...
Page 342 Troubleshooting ● Code : D-2 ● Vertical Irregular Image Density 1/3 ● Symptom : -. Vertical Irregular Image Density for a Particular Color -. Vertical Irregular Image Density for All Colors ● Possible Cause: 1. LSU window is contaminated. 2. There is a contaminant in the Dr. Gap. 3.
Page 343 Troubleshooting ● Code : D-2 ● Vertical Irregular Image Density 2/3 ● Troubleshooting method : [step2] There is a contaminant in the Dr. Gap. (1) Check if there is a contaminant between Mag. Roller and Doctor Blade. Remove it with OHP film. (2) If the problem persists, replace the imaging unit.
Page 344 Troubleshooting ● Code : D-2 ● Vertical Irregular Image Density 3/3 ● Troubleshooting method : (2) Check if the T2 roller is installed properly. Re-install or replace the T2 roller. ① Open the SIDE COVER. ② Remove the Guide. ③ Remove the T2 roller. ④...
Page 345 Troubleshooting ● Code : D-3 ● Horizontal Image Density Difference ● Symptom : -. Image Density Difference Between Right and Left Sides for a Particular Color -. Image Density Difference Between Right and Left Sides for all colors ● Possible Cause: 1.
Page 346 Troubleshooting ● Code : I-1 ● Full Solid Image ● Symptom : -. Full Solid Black / Color Image ● Possible Cause: 1. Imaging unit charging defect 2. LSU defect, Engine board defect, Video board defect ● Troubleshooting method : [case1] Imaging unit charging defect (1) Remove the imaging unit and re-install it.
Page 347 Troubleshooting ● Code : I-2 ● Foggy Background ● Symptom : -. Foggy Backgrounds for a Particular Color ● Possible Cause: 1. Imaging unit charging defect / HVPS charging, HV output defect. 2. Environment recognition sensor defect. ● Troubleshooting method : [case1] Imaging unit charging defect / HVPS charging, HV output defect.
Page 348 Troubleshooting ● Code : I-3 ● Auger Marks ● Sample Image : ● Troubleshooting method : Replace the imaging unit 4-186...
Page 349 Troubleshooting ● Code : I-4 ● Carriers on Image ● Symptom : Carriers On Printed Image ● Possible Cause: High voltage of the imaging unit is abnormal. ● Troubleshooting method : 1. Check if the HVSPS high voltage output and contact point is normal. 2.
Page 350 Troubleshooting ● Code : I-5 ● No Image Output ● Symptom : No Image Output at Printing ● Possible Cause: Developing High voltage is abnormal. LSU defect Engine board, Video board ● Troubleshooting method : 1. Check if the HVSPS high voltage output and contact point is normal. 2.
Page 351 Troubleshooting ● Code : I-6 ● Dragged Image 1/3 ● Sample Image : 4-189...
Page 352 Troubleshooting ● Code : I-6 ● Dragged Image 2/3 ● Symptom : -. Dragged Image ● Possible Cause: 1. OPC driving defect 2. ITB contamination. ● Troubleshooting method : (1) Check if the OPC coupling is OK. Rotate it 2~3 times. Counterclockwise (2) Check if the coupling in set is OK.
Page 353 Troubleshooting ● Code : I-6 ● Dragged Image 3/3 ● Troubleshooting method : (4) If the white band has occurred for specific color, check if the OPC surface or ITB surface is scratched. ① Check it there is a contaminant ②...
Page 354 Troubleshooting ● Code : I-7 ● Inaccurate Color Registration 1/2 ● Sample Image : < Good Image > < Bad Image > 4-192...
Page 355 Troubleshooting ● Code : I-7 ● Inaccurate Color Registration 2/2 ● Symptom : There is a white gap between the background and text on printed page. The printed text or picture is not aligned. ● Possible Cause: 1. ACR (Auto Color Registration) function Off or Fail ●...
Page 356 Troubleshooting ● Code : J-1 ● Micro Jitter ● Sample Image : ● Symptom : -. Horizontal Micro Jitter (sub-1mm Pitch) for a Particular Color ● Troubleshooting method : (1) Check if there are heat, cold wind by heater or air-conditioner. These things make the environment recognition sensor get wrong information.
Page 357 Troubleshooting ● Code : J-2 ● Periodic Jitter ● Symptom : -. Horizontal Periodic Jitter (2~4mm pitch) for YMC Color ● Possible Cause: 1. MagRoll Auger Gear Jitter (2mm) 2. Waste toner Auger Jitter (4mm) 3. Drive unit in set is defective. ●...
Page 358 Troubleshooting ● Code : L-1 ● Horizontal Line 1/3 ● Sample Image : 4-196...
Page 359 Troubleshooting ● Code : L-1 ● Horizontal Line 2/3 ● Sample Image : 4-197...
Page 360 Troubleshooting ● Code : L-1 ● Horizontal Line 3/3 ● Symptom : -. Horizontal White Line(s) -. Horizontal Sharp Line(s) for a Particular Color -. Horizontal Sharp Line(s) for Multiple Colors of 78mm Gap ● Possible Cause: 1. Gear defect , OPC defect 2.
Page 361 Troubleshooting ● Code : L-2 ● Vertical Random Streak 1/3 ● Symptom : -. Vertical Random Streak ● Possible Cause: 1. OPC surface scratch. 2. ITB scratch. ● Troubleshooting method : 1. Check if the OPC surface is scratched or has a contaminant. If the OPC surface is defective, replace the imaging unit.
Page 362 Troubleshooting ● Code : L-2 ● Vertical Random Streak 2/3 ● Troubleshooting method : 3. Check if the T2 roller is installed properly. Re-install or replace the T2 roller. ① Open the SIDE COVER. ② Remove the Guide. ③ Remove the T2 roller. ④...
Page 363 Troubleshooting ● Code : L-2 ● Vertical Random Streak 3/3 ● Troubleshooting method : 6. Check if the HV contact point on imaging unit is contaminated. 7. If the problem persists, replace the HVPS-L, HVPS-S < HVPS-L PBA> < HVPS-S PBA > 8.
Page 364 Troubleshooting ● Code : S-1 ● Spots 1/2 ● Sample Image : 4-202...
Page 365 Troubleshooting ● Code : S-1 ● Spots 2/2 ● Symptom : -. Periodic White/Black/Color Spots -, White Spot on Solid Image -. Dot Size Blac/Color Spots ● Possible Cause: 1. OPC, charging roller, transfer roller defect. 2. Resistance change of the roller, Paper change by environment. ●...
Page 366 Troubleshooting ● Code : T-1 ● Toner Contamination 1/2 ● Sample Image : 4-204...
Page 367 Troubleshooting ● Code : T-1 ● Toner Contamination 2/2 ● Symptom : -. Toner Contamination on Printed Image -. Toner Contamination on the Lead Edge of the paper -, Toner Contamination on the back of the paper ● Possible Cause: 1.
Page 368 Troubleshooting ● Code : T-2 ● Offset Image 1/2 ● Sample Image : 4-206...
Page 369 Troubleshooting ● Code : T-2 ● Offset Image 2/2 ● Symptom : -. Offset Image (After-image on OPC) ● Possible Cause: 1. Environment recognition sensor defect. 2. High voltage output error by HVPS defect. ● Troubleshooting method : 1) Check if there are heat, cold wind by heater or air-conditioner. These things make the environment recognition sensor get wrong information.
Page 370 Troubleshooting ● Code : T-3 ● Insufficient Toner Fixing ● Symptom : -. Insufficient Toner Fixing on Printed Image ● Possible Cause: 1. Fuser unit defect 2. Fuser temperature detection error. ● Troubleshooting method : 1. Replace the fuser unit. 2.
Page 371: Abnormal Image Printing And Defective Roller
Fuser Belt 127.04 Waving, Offset, Spot, Line Burst Fuser Unit Cartridge Cartridge Transfer Unit 785.4 White and Black Spot, Periodic Banding Transfer Unit Magnetic Roller(BK) 28.27 Banding Imaging Unit Charger cleaning roll 50.05 Banding Imaging Unit 4-209 Service Manual Samsung Electronics...
Page 372 6. T1 roller 7. Exit roller 14 Charger cleaning roll 3. Registration Roller 4. Pick up roller 5. Drive roller 2. T2 roller 1. Pressure roller 8. OPC Drum 11. Fuser belt 12. Cartridge Transfer Unit 4-210 Service Manual Samsung Electronics...
Page 373 Description Description Pressure Roller OPC Drum T2 Roller Charger Roller Registration Roller Magnetic Roller (YMC) Pick up Roller Fuser Belt Drive Roller Cartridge Transfer Unit T1 Roller Magnetic Roller (K) Exit Roller Charger Cleaning Roller 4-211 Service Manual Samsung Electronics...
Page 374: Other Errors
1.5) Check core voltages in Video/Engine PBA. Replace the Engine PBA. [2. Fail to Initialize Video PBA] 2.1) Check the connections of DIMM Memory, HDD, and GUI interface harness. 2.2) Reboot the set. 2.3) If the set is not initialized, replace the Video PBA. 4-212 Service Manual Samsung Electronics...
Page 375 2) Check the connection between Video PBA (UI_IF on Page 2-23) and OPE PBA. 3) Reboot the set. 4) Send any printing command. 5) If the printing job works, replace OPE PBA. 6) If the printing job does not work, replace Video PBA. 4-213 Service Manual Samsung Electronics...
Page 376 Troubleshooting 4.4.7 DADF Skew Step 1. Opening DADF Cover Open the DADF Cover, and find a press bracket at the bottom. Step 2. Removing DADF Cover 1. To access the Bracket easily, disassemble the cover. 2. The cover is hinged at both ends, push the cover toward an one end and disassemble it from the DADF body.
Page 377 Troubleshooting Step 3. Checking default status The original position of the bracket is fixed at the center hole (In the production line, a screw is fasten at the center hole). If excessive skew does show on the image, it is possible to improve the skew quality by repositioning the bracket.
Page 378 Troubleshooting Step 4. Adjusting Skew From the output, skew needs to be adjusted and image is as shown below, Media 1. Remove the screw from the center hole. 2. Push the bracket in the arrow direction to change the bracket position. Pushing the idle roller connected to the bracket may be easier to adjust the location of the bracket.
Page 379 Troubleshooting From the output, skew needs to be adjusted and image is as shown below, Media 1. Remove the screw from the center hole 2. Push the bracket in the arrow direction to change the bracket position . Pushing the idle roller connected to the bracket may be easier to adjust the location of the bracket.
Page 380: System Diagram
System diagram 5. System diagram 5.1 Block diagram 5.1.1 Video controller LOCAL BUS LOCAL BUS Service Manual Samsung Electronics...
Page 381: Engin Controller
System diagram 5.1.2 Engine controller Service Manual Samsung Electronics...
Page 382: Ope Unit
System diagram 5.1.3 OPE unit Service Manual Samsung Electronics...
Page 383: Dadf
System diagram 5.1.4 DADF Service Manual Samsung Electronics...
Page 384: Scf/Hcf
System diagram 5.1.5 SCF/HCF Service Manual Samsung Electronics...
Page 385: Connection Diagram
1.8_DDR (NC) NDIP_3 NDIN_3 (NC) NDIP_2 nRST_MODEM NDIN_2 NDIP_1 NDIN_1 NDIP_0 MODEM_TXD NDIN_0 2.5V MODEM_RXD LED_2 2.5V LED_NPC DGND nCTS_MODEM DGND (NC) 3.3V 3.3V SATA IF SPK_OUT SATA_TX_P SATA_TX_M SATA_RX_M SATA_RX_P (NC) nRI_MODEM SATA POWER nDCD_MODEM Service Manual Samsung Electronics...
Page 386: Engin Controller
BLDC_DEV_DIR SENS_FAN_DUPLEX1 ELECTRIC- ACR_R_S CLK_BLDC_DEV CLUTCH ACR_R_P nBLDC_DEV_READY PWM_DUPLEX1_FAN CN7 (MOT C) PWM_ACR_R_LED nBLDC_DEV_EN SENS_FAN_DUPLEX1 ON_DMOT_TNR_3 5V3_ACR BLDC EN_DMOT_TNR_3 3.3V ADC_CTDS_OM ADC_CTDP_OM nSENS_DUPLEX CN8 (MOT K) PWM_CTD_LED 24VS1 (NC) 24VS1 ON_DMOT_TNR_4 5V3_ACR (NC) EN_DMOT_TNR_4 PHOTO INTERRUPTOR Service Manual Samsung Electronics...
Page 387: Ope Unit
System diagram 5.2.3 OPE unit Service Manual Samsung Electronics...
Page 388: Dadf
System diagram 5.2.4 DADF Service Manual Samsung Electronics...
Page 389: Scf/Hcf
System diagram 5.2.5 SCF/HCF 5-10 Service Manual Samsung Electronics...
Page 390: Reference Information
• Spring Hook Standard : For general use • Tweezers Standard : For general home use, small type. • Software (Driver) installation CD ROM • Cotton Swab Standard : For general home use, for medical service. Service Manual Samsung Electronics...
Page 391: Acronyms And Abbreviations
CRU Memory IMAP Internet Message Access Protocol Center Ware Internet Printing Protocols CWDP Center Ware Device Discovery Images Per Minutes Software(Samsung equivalent of Internetwork Packet Exchange Samsung’s SyncThru) Image Quality CWIS Center Ware Internet Services International Telecommunication Union DADF Duplex Auto Document Feeder...
Page 392 PS/3 PostScript Level-3 USDR Un-Shut Down Rate(=NSDR) Printing Video Controller in the XCMI Samsung’s Management Information SPGPm(Graphic Processor for Printer) Base Quality, Cost, and Delivery Warranty Action Remote Control Panel W x D x H Width x Depth x Height...
Page 393: Service Parts
ELA=Electrical Assembly, HOU =Housing MEA UNIT-COVER PA EXIT ASS’Y MEA= Mechanical Assembly, PA=Paper PMO-TRAY EXTENTION MP NE PMO= Processing Mold MP=Multi-Purpose(Bypass) tray NE=for NEC (common as Samsung Halk printer) MEC-CASSETTE ASS’Y(LETTER) MEC = Mechanic Combined unit COVER-M-FRONT M=Mold MPR-NAME/PLATE MPR= Machinery Press,...
Page 394 PMO-GUIDE DP SIDE DP=Duplex RING-CS CS= Compress GEAR-MP/DUP DRV MP =Multi-Purpose (Bypass) tray DUP DRV = Duplex Driver IPR-BRKT G DUPI PR=Iron Press BRKT=BRACKET G= Ground UP=Duplex PMO-BUSHING TX(B4) TX=Transmit PMO-TRAY CASE, MP MP=Multi-Purpose tray(Bypass tray) Service Manual Samsung Electronics...
Page 395 PBA SUB-MP-SEN =>Sub Printed circuit Board Assembly for the MP-SEN(= Multi-Purpose (Bypass) tray-Sensor) A/S MATERAL-PICKUP,MP FOOT-ML80 HOLDER CATCH CST MC2 MC2=>McKInley2 (Samsung Project code name) IPR-GROUND PLATE A(OPC) OPC=Organic Photo-Conductive ELA M/M-AUD SPEAKER ELA M/M => Electrical Assembly M/M AUD=Audio...
Page 396 REGI=Registration PBA SUB-REGI PBA SUB-REGI => Sub Printed circuit Board Assembly for the Registration GROUND-P_SCAN ROLLER GROUND-P =Ground-Press IPR-GUARD C/O S/W C/O = Cover Open S/W= Switch MEA UNIT-TX STACKER TX =Transmit IPR-WASHER SPRING CU CU=Curve Service Manual Samsung Electronics...
Page 397: A4 Iso 19798 Standard Pattern
Reference information 6.3 A4 ISO 19798 standard pattern This test page is reproduced at 70% of the normal A4 size. Service Manual Samsung Electronics...
Page 398 Reference information Service Manual Samsung Electronics...
Page 399 Reference information 6-10 Service Manual Samsung Electronics...
Page 400 Reference information 6-11 Service Manual Samsung Electronics...
Page 401 Reference information 6-12 Service Manual Samsung Electronics...
Page 402: Model Information
- X : Scanner speed code. • Beside above feature - If over 10 models description, product with same speed conception to product are brought into, planning group responsed tenth model is added +1. Description Alphabet Digit Alphabet 6-13 Service Manual Samsung Electronics...
Page 403: Understanding Material Code & Name
ELA UNIT-COVER TOP Type1 : Parts managed by entire divisions : Materials used by all samsung products. Most electrical parts are under the type 1. Type 2 : Parts managed by a division : Material used by a certain product Most mechanical parts are under type 2.

Samsung CLX-8540ND Service Manual

Chapter 1 Precautions

Chapter 2 Product Overview

Chapter 3 Maintenance and Disassembly

Chapter 4 Troubleshooting

Chapter 5 System Diagram

Chapter 6 Reference Information

Quick Links

Service Manual

Troubleshooting

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Summary of Contents for Samsung CLX-8540ND

Table of Contents