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Service
In the "What to do if ..." section a number of malfunctions are listed
that you can rectify yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find ad-
dresses and telephone numbers in the section "Customer Service Cen-
tres".)
Always prepare in advance for the discussion. This will make diagnosis
of the problem easier and also make it easier to decide if a customer
service visit is necessary:
Please make a note of the following information as accurately as possi-
ble:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is im-
portant that you make a note of the
following appliance code numbers
that are given on the rating plate:
• model description,
• PNC code (9 digits),
• S No code (8 digits).
We recommend that you record the
code numbers here so that you al-
ways have them to hand:
Model:
PNC:
S-No:
When do you incur costs even during the warranty period?
• if you could have remedied the fault yourself using the fault table
(see section "What to do if ..."),
• if the customer service technician has to make several journeys be-
cause he was not provided with all the relevant information before
his visit and therefore, forexample, has to fetch spare parts. These
multiple trips can be avoided if you prepare your phone call as de-
scribed above.
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