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HP StorageWorks 3800ux User Manual
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HP StorageWorks 3800ux User Manual

HP StorageWorks 3800ux User Manual

Optical jukebox
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User's Guide
hp StorageWorks
3800ux/7100ux
Optical Jukebox
First Edition (May 2004)
Part Number: AA969-90902
This guide describes procedures for operating and troubleshooting the HP StorageWorks
3800ux/7100ux Optical Jukebox.

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Summary of Contents for HP StorageWorks 3800ux

  • Page 1 User’s Guide hp StorageWorks 3800ux/7100ux Optical Jukebox First Edition (May 2004) Part Number: AA969-90902 This guide describes procedures for operating and troubleshooting the HP StorageWorks 3800ux/7100ux Optical Jukebox.
  • Page 2 Hewlett-Packard. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    HP authorized reseller ........
  • Page 4 Using HP StorageWorks Library and Tape Tools ....... . .
  • Page 5 Index ............81 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 6 Contents HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 7: About This Guide

    This user guide provides information to help you: Operate the jukebox About this Guide Troubleshoot the jukebox “About This Guide” topics include: Related documentation, page 8 Conventions, page 8 Getting help, page 10 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 8: Related Documentation

    About this Guide Related documentation In addition to this guide, HP provides corresponding information: HP StorageWorks Optical 3800ux/7100ux Jukebox Setup Guide HP StorageWorks Optical 3800ux/7100ux Jukebox Getting Started Poster Conventions Conventions consist of the following: Document conventions Text symbols Document conventions...

  • Page 9: Text Symbols

    In dieser Form hervorgehobener Text weist darauf hin, dass die Nichtbeachtung der Anleitungen zu Verletzungen oder zum Tod führen kann. ADVERTENCIA: el texto con esta marca indica que si no se siguen las instrucciones, pueden producirse lesiones corporales o incluso la muerte. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 10: Getting Help

    Text set off in this manner presents commentary, sidelights, or interesting points of information. Getting help If you still have a question after reading this guide, contact an HP authorized service provider or access our web site: http://www.hp.com. HP technical support Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support/.

  • Page 11: Hp Storage Web Site

    About this Guide HP storage web site The HP web site has the latest information on this product. Access storage at: http://www.hp.com/country/us/eng/prodserv/storage.html. From this web site, select the appropriate product or solution. You can also visit http://www.hp.com/go/udo. HP authorized reseller...
  • Page 12 About this Guide HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 13: Operations

    Operations This chapter describes the following: Identifying panel features, page 14 Using Ultra Density Optical (UDO) disks, page 19 Using mixed media, page 25 Using application software, page 27 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 14: Identifying Panel Features

    Display—Communicates control panel and status information. Mailslot—Used to insert and remove disks from the jukebox. Selection buttons—Used to access jukebox menus. Activity indicator—Lit to indicate power and drive status, as well as the occurrence of faults. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 15: Side Panel Features And Descriptions

    Access panel and mounting screws SCSI ports Cable access hole Power cord strain relief clip Power switch Product serial number label Power receptacle Figure 2: Side panel features Active bus indicator—Lit when the SCSI bus is active. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 16 3) a fractured power cord, which could cause the internal contacts to be exposed, which potentially could subject the user to a shock hazard. HP disclaims all liability when HP-approved power cords are not used.
  • Page 17 être utilisé qu'avec un cordon d'alimentation approuvé par HP pour votre zone géographique. L'utilisation d'un cordon d'alimentation non approuvé par HP vous expose à ce qui suit : 1) non-conformité aux spécifications de sécurité du pays concerné ;...
  • Page 18 HP para su región geográfica específica. El uso de un cable de alimentación no aprobado por HP puede provocar lo siguiente: 1) el incumplimiento de requisitos de seguridad individuales y específicos del país;...

  • Page 19: Using Ultra Density Optical (Udo) Disks

    Write once, ready many Designed for permanent Q2030A times (WORM) storage of data that cannot be altered or erased To order HP UDO media, contact your local HP Authorized Reseller or buy online from http://www.hp.com/go/storagemedia. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 20: Labeling A Disk Cartridge

    Do not use disks with loosely attached labels. Do not use disks with multiple labels applied. Always remove old labels before applying new ones. Figure 3: Labeling an UDO disk HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 21: Write-Protecting An Udo Disk

    To write-protect an UDO disk, slide the red write-protect switch to the left, as indicated by the arrow on the cartridge (see Figure Write-protect switch Figure 4: Write-protecting an UDO disk HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 22: Loading A Disk Into The Drive

    (A or B). See Figure An incorrectly inserted disk will be rejected with CART IN WRONG displaying briefly. Figure 5: Loading media HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 23: Maintaining Udo Media

    Do not open the disk’s shutter and touch the disk surface. Do not store the disk in a dusty location. 5ºC to 55ºC (41ºF to 122ºF) Do not store the disk in temperatures outside of HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 24 Operations Do not disassemble the disk. Do not expose the disk to direct sunlight. Do not drop the disk. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 25: Using Mixed Media

    Consult your software provider to verify that your configuration is supported. The proper version of HP StorageWorks Library and Tape Tools (L&TT) is required for diagnostic support. Please see the online quick specs of HP L&TT for the most up to date information. They can be found at the following web address.
  • Page 26 Operations MO drives can only accept a SCSI address from 0 to 7. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 27: Using Application Software

    Operations Using application software Note: While HP-UX does provide native file system support for UDO media, this support is only for rewritable UDO media. Refer to the “Configuration” chapter in the HP StorageWorks 3800ux/7100ux JukeboxSetup Guide that shipped with this product for more information.
  • Page 28 Operations HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 29: Navigation

    Navigation This chapter describes the following: Control panel features and descriptions, page 30 Jukebox menu tree, page 32 Control panel operations, page 34 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 30: Control Panel Features And Descriptions

    Activity light—Lights up differently to indicate status: — Steady green—Power is on. — Flashing green—A drive is being accessed. — Amber—A fault occurred. 16-character display—Shows information about the current operation. Selection buttons—Press to perform the operations: HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 31: Using Selection Buttons

    To scroll through the menu options more quickly, push and hold the NEXT or PREV Tip: button. You can return to READY at any time by pressing CANCEL. In some cases, you may need to press CANCEL more than once. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 32: Jukebox Menu Tree

    TOP/BOTTOM PICKER BOTTOM THUMB NORTH/SOUTH THUMB TOP THUMB SOFT ERRORS* TRANSLATE SENSOR (same logs available as under "HARD ERRORS") RECOVERY ERRORS* (same logs available as under "HARD ERRORS") Figure 7: Jukebox menu tree HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 33: Top-Level Menus

    Note: An “*” indicates that there are multiple choices available for the displayed menu item. When an item is flashing, press ENTER to select it, or PREV or NEXT to display additional choices. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 34: Control Panel Operations

    To choose a different storage slot, press NEXT or PREV until the desired slot number displays, and then press ENTER. EJECTING displays as the jukebox moves the disk to the mailslot. When the disk is in the mailslot, the display returns to EJECT SLOT #. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 35: Entering The Administration Menu Password

    ENTER. The middle set of three zeros flashes. 4. Press NEXT or PREV until the second number of your password displays and then press ENTER. The third set of three zeros flashes. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 36: Changing The Administration Menu Password

    8. Power off the jukebox, then power it back on to save the password to the jukebox flash ROM. Note: Be sure to document your new password. If you forget it, contact your service representative to reset the security code to the factory default. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 37: Viewing The Current Scsi Ids

    SCSI IDs for 10-drive mixed media (MO and UDO) jukeboxes. Table 3: Default SCSI IDs, 6-drive configuration Bus 1 Jukebox Drive 1 Drive 2 Drive 3 Drive 4 Drive 5 1 (if present) Drive 6 0 (if present) HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 38 Table 5: Default SCSI IDs, 10-drive mixed media configuration Bus 1 Jukebox Drive 1 Drive 2 Drive 3 Drive 4 Drive 5 Drive 6 Bus 2 Drive 7 Drive 8 Drive 9 Drive 10 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 39: Changing The Current Scsi Ids

    UDO drives accept addresses from 0 to 15. The jukebox and MO drives (in a mixed-media unit) accept addresses from 0 to 7. Configuring the jukebox You can set configurations to customize the way the jukebox operates. Table 6 lists the jukebox configuration options. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 40 Note: Used by service personnel only. Toggles between ON and OFF. The ON configuration SECURE MS ON/OFF SECURE MS disables loading and ejecting disks. The OFF enables configuration loading and ejecting disks. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 41: Setting An Operating Configuration

    1. With READY displaying on the control panel, press NEXT until ADMIN* displays. 2. Enter the administration password (see “Entering the administration menu password” on page 35). 3. TEST* displays. Press NEXT until CONFIG* displays and then press ENTER. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 42: Retrieving Log History

    3. TEST* displays. Press NEXT until INFO* displays, and then press ENTER. 4. Press NEXT until the name of the log you want to access displays and then press ENTER. 5. After you are finished viewing log information, press CANCEL to return to READY. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 43 Total disk loads for the drive numbered “#.” DRIVE # Press ENTER to select the logs under this DRIVE FW* selection. Press ENTER to select the logs under this DRIVE SN* selection. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 44 Field replaceable unit most likely to be at fault. — *FRU 1 # Field replaceable unit second most likely to be at — FRU 2 # fault. Field replaceable unit third most likely to be at — FRU 3 # fault. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 45 Fourth jukebox micro-move for the original move — *MICROMOVE 4 command issued prior to the failure. Fifth jukebox micro-move for the original move — MICROMOVE 5 command issued prior to the failure. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 46: Running An Internal Test

    “Entering the administration menu password” on page 44). 3. TEST* displays. Press ENTER. 4. Press NEXT until the name of the test you want to run displays and then press ENTER to start the test. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 47 This test displays FAIL if there are no disks in the jukebox or if all storage slots are full. The drives and mailslot must be empty. For mixed media jukeboxes, this test requires one disk of each media type (MO and UDO). HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 48 EMPTY PICKER Moves a disk from the disk transport mechanism to its home storage slot location if that location is known, otherwise the disk is placed into the first available empty storage slot. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 49 “0” displays; if the path is blocked (because of an optical disk that is not inserted fully into its storage slot for example), an “*” will be displayed. This display is automatically updated if the status changes. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 50 Moves all of the disks in the jukebox, except those in drives, to the media test station, then back to their original positions to determine the drive compatibility of all of the disks. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 51: Troubleshooting

    Troubleshooting This chapter describes the following: Troubleshooting common problems, page 52 Retrieving log history, page 58 Running an internal test, page 58 Using HP StorageWorks Library and Tape Tools, page 59 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 52: Troubleshooting Common Problems

    For HP-UX, use ioscan to verify that the HBA and attached devices are claimed. For other operating systems, refer to the system administrators guide for diagnosing missing peripherals. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 53 Do not move the unit! Moving the unit risks damaging the optical drive. No display messages appear Ensure that the power cord is connected. Ensure that the power switch is on. Power cycle the jukebox. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 54 INCOMPATIBLE displays when a disk An attempt was made to load an is loaded. incompatible disk into the drive. Ensure that you use UDO disks in UDO drives, and MO disks in MO drives. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 55 READY displays. If there is no disk in the mailslot and this error message repeats, contact your service representative. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 56 EJECT *, select the slot you want the disk ejected from again, and eject the disk. Operation Forgot the password Enter the default password (000 000 000). If unsuccessful, contact your service representative. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 57 Troubleshooting Table 9: Troubleshooting installation (Continued) Problem Solution You want to stop a test that is running Press CANCEL. The current test loop continues until finished, then the test stops. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 58: Retrieving Log History

    If your service representative requests that you run an internal test, see “Running an internal test” on page 46 for more information on how to access the test options using the jukebox control panel. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 59: Using Hp Storageworks Library And Tape Tools

    Troubleshooting Using HP StorageWorks Library and Tape Tools HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for tape mechanisms, tape automation, magneto-optical and UDO products. L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions and some utility functions.
  • Page 60 Troubleshooting HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 61: A Specifications

    Specifications This appendix describes the following: Environmental specifications, page 62 Jukebox specifications, page 63 Drive specifications, page 64 Media specifications, page 65 Safety and regulatory specifications, page 66 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 62: Environmental Specifications

    0.21 g rms Non-operating (random) 2.1 g rms Non-operating (swept-sine) 0.5 g (0 to peak) Power Requirements Line voltage 100 to 240 VAC Line frequency 50 to 60 Hz Power consumption 50 W maximum HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 63: Jukebox Specifications

    298.0 kg (657 lb) Interface SCSI interface Low-voltage differential SCSI (LVDS), 68 pin Certification Safety UL 60950, CSA 60950, EN 60950, IEC 60950 Emissions FCC Class A, CISPR 22, Class A Laser EN 60825-1, CDRH HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 64: Drive Specifications

    Seek error rates Recoverable: < 1 per 100,000 seeks Hard error seeks: <1 per 10,000 seeks Note: This product supports mixed drives. The supported configuration includes four MO drives and six UDO drives only. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 65: Media Specifications

    -10ºC to 55ºC, 3% to 90% -10ºC to 55ºC, 3% to humidity range 90% RH Note: This product supports mixed media. The supported configuration includes four MO drives and six UDO drives only. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 66: Safety And Regulatory Specifications

    CE Marking (European Union) Low Voltage Directive, 73/23/EEC, European Union CUL Mark (Canadian UL) CAN/CSA 22.2 No. 950 (standard for safety of information technology equipment) Regulatory Series ID Number N6320N4Z, Class A HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 67: Safety And Regulatory

    Notice, page 77 Laser Device, page 77 CDRH regulations (USA only), page 78 HP Safety Note: In addition to the safety information in this appendix, also refer to the Guide that shipped with your product. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 68: Federal Communications Commission Notice

    The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 69: Cables

    This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 70: European Union Notice

    à ses propres frais. AVVERTENZA: Questo è un prodotto di Classe A. In un ambiente residenziale, questo prodotto può causare interferenze radio. In tal caso, l'utente è tenuto ad adottare opportune misure per eliminare il problema. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 71: United Kingdom Telecommunications Act 1984

    United Kingdom Telecommunications Act 1984 The Hewlett-Packard UDO products are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 72: Herstellerbescheinigung

    1 laserlaitteita. Normaalissa käytössä levymuistiaseman kotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825 mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle lasersäteilylle. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 73: Huolto

    The jukebox was type approved in Finland for laser safety by the National Board of Labour Protection. The safety class of the products was defined according to the resolution No 472/1985 of the Council of State and the standard EN 60825. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 74 Grenzwerte der Laserschutzklasseklasse 1 übersteigt. ADVERTENCIA: un uso del producto distinto de los especificados en la guía de usuario puede producir una exposición peligrosa del usuario a las radiaciones superando el nivel de seguridad 1. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 75 óptica se abre y se desactiva el interbloqueo de seguridad, es posible que se exponga a la radiación de láser cuando la unidad esté funcionando. Evite la exposición al rayo. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 76: Bsmi Notice

    Safety and Regulatory The information about the radiation characteristics of the laser diode used in the optical drive mechanism: Wavelength 680 nm Power 60 mW Class 3B laser BSMI notice HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 77: Japanese Notice

    Safety and Regulatory Japanese Notice Laser Device All HP systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. The product does not emit hazardous light;...

  • Page 78: Cdrh Regulations (Usa Only)

    Laser Class Information: A black on yellow label which reads, “Class 1 Laser Product” printed in English, French, German, Finnish, Japanese, and Spanish. Compliance with International Regulations All HP systems equipped with laser devices comply with appropriate safety standards, including IEC825. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

  • Page 79: Glossary

    An optical disk drive that supports both rewritable and WORM optical disks. The drive detects the disk type by reading a factory-stamped code on the disk, and automatically determines whether to operate in rewritable or WORM mode. HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 80 UDO (Ultra Density Optical), like HP's DVD+RW, uses Phase Change technology in order to achieve increased data density on a 130mm disk. Phase Change technology uses a laser to read and write from the active layer on the disk. The recording process uses the laser to heat each data bit to a specific temperature.

  • Page 81: Index

    19, labeling disks types Library and Tape Tools using loading disks WORM 19, logs write-protecting listing of document retrieving 25, conventions related documentation HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...
  • Page 82 UDO media 19, 20, 21, 22, related documentation warning retrieving log history laser safety web sites HP storage SCSI bus type Library and Tape Tools SCSI IDs write-protecting disks changing HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide...

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