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HP ProBook 6465b Maintenance And Service Manual
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HP ProBook 6465b Maintenance And Service Manual

HP ProBook 6465b Maintenance And Service Manual

Hp probook 6465b notebook pc - maintenance and service guide
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HP ProBook 6465b Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 6465b Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, and Windows Vista are either...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Top ............................... 8 TouchPad ..........................8 Lights ........................... 9 Buttons and fingerprint reader ................... 10 Keys ........................... 12 Front ..............................13 Left ..............................14 Rear ..............................
  • Page 6 Drive handling ....................35 Grounding guidelines ......................36 Electrostatic discharge damage ................ 36 Packaging and transporting guidelines ..........37 Workstation guidelines ..............37 Equipment guidelines ............... 38 Component replacement procedures ....................39 Service tag ......................... 39 Computer feet ........................40 Battery ..........................
  • Page 7 Updating the BIOS ......................97 Determining the BIOS version ................97 Downloading a BIOS update ................97 Using System Diagnostics ........................98 6 Specifications ..............................99 Computer specifications ........................99 35.6-cm (14.0-in), HD display specifications ..................100 35.6-cm (14.0-in), HD+ display specifications .................. 101 Hard drive specifications ........................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ProBook 6465p Notebook PC Processors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache, quad- core, 45W Graphics: HD 6620G AMD A6-3410MX, 2.30-GHz Max/1.6-GHz Base, 4-MB L2 cache, quad- core, 45W Graphics: HD 6520G AMD A4-3310MX, 2.50-GHz Max/2.1-GHz Base, 2-MB L2 cache, dual- core, 45W Graphics: HD 6480G...
  • Page 10 Category Description PC3-10600, 1333-MHz, DDR3 Supports the following configurations: ● 16384 (8192 × 2) (not orderable; customer upgrade only) ● 8192 (8192 × 1) ● 8192 (4096 × 2) ● 6144 (4096 + 2048) ● 4096 (2048 × 2) ● 4096 (4096 ×...
  • Page 11 Category Description Supports the following 12.7-mm SATA optical drives: ● DVD-ROM ● DVD+/-RW SuperMulti DL ● Blu-ray ROM DVD+/-RW SuperMulti DL Supports the following 9.5-mm SATA hard drive: ● 500-GB, 7200-rpm Microphone Integrated dual-array microphone (webcam models only) Integrated mono (non-webcam models) Audio SRS Premium Sound Stereo speakers (2)
  • Page 12 Category Description Integrated Bluetooth 2.1 External media card One ExpressCard/54 slot Integrated Media Card Reader with SD, MMC support Ports Audio-in (stereo microphone) Audio-out (stereo headphone) DisplayPort 1.1a RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB 2.0 (3) eSATA/USB 2.0 combo port VGA (Dsub 15-pin) supporting 1920 ×...
  • Page 13 Category Description Integrated smart card reader (replaces ExpressCard slot) Security cable slot Trusted platform module (TPM) V.1.2 Full volume encryption Preboot authentication (password, smart card) Operating system Preinstalled (U.S., French Canadian, and Japanese localizations only): Windows 7 Professional 64 with Microsoft® Basics (localizations available only for U.S., French Canada, and Japan) Windows 7 Professional 32 with Microsoft Basics (localizations available only for U.S., French Canada, and Japan)
  • Page 14 Category Description Windows 7 Home Premium 64 with Microsoft Office 2010 Professional Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 Windows 7 Home Premium 32 DRDVD Windows 7 (available with any Windows 7 Premium or Professional localization) DRDVD Windows 7 with WinDVD (available with any Windows 7 Home Basic localization)

  • Page 15: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN).

  • Page 16: Top

    Component Description Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 17: Lights

    Lights Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. Caps lock light On: Caps lock is on. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...

  • Page 18: Buttons And Fingerprint Reader

    Buttons and fingerprint reader Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 19 Component Description ● QuickWeb button When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key.

  • Page 21: Front

    Front Component Description Display release latch Opens the computer. ● Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Power light On: The computer is on.

  • Page 22: Left

    Left Component Description Power connector Connects an AC adapter. 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. USB 2.0 ports (2) Connect optional USB devices. ExpressCard slot or smart card reader Supports optional ExpressCards or smart cards. (depending on configuration) Media Card Reader Supports the following digital card formats:...

  • Page 23: Rear

    Rear Component Description RJ-11 (modem) jack Connects a modem cable. External monitor port Connects an external VGA monitor or projector. RJ-45 (network) jack Connects a network cable. Rear...

  • Page 24: Right

    Right Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

  • Page 25: Bottom

    Bottom Component Description Battery release latch Releases the battery from the battery bay. Docking connector Connects an optional docking device. Bottom cover release latch Releases or locks the bottom cover. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
  • Page 26 Component Description Bluetooth compartment Contains a Bluetooth device. Wireless and memory module Holds the wireless LAN module slot, the WWAN module compartments and hard drive bay slot, the memory module slots, and the hard drive. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Description Spare part number Display panel not spared NOTE: For a list of display panel spare parts, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in models without a pointing stick 641834-xxx For use in models with a pointing stick...
  • Page 30 Item Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, 593836-001 Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...
  • Page 31 Item Description Spare part number 500-GB, 7200-rpm 634926-001 500-GB, 7200-rpm (for use in the upgrade bay) 656424-001 320-GB, 7200-rpm (Self-Encrypting Drive (SED)) 626978-001 320-GB, 7200-rpm 641672-001 250-GB, 7200-rpm 635225-001 128-GB solid-state drive 643917-001 (19) Speaker assembly 641840-001 (20) Bluetooth module (does not include Bluetooth module cable) 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.

  • Page 32: Display Components

    Display components Item Description Spare part number Display bezel 658542-001 Webcam module with microphone 642795-001 Microphone module (not illustrated) 642797-001 Display hinges (includes left and right hinges) 641836-001 Display hinge covers 642783-001 Display panel 35.6-cm (14.0-in), HD+, anti-glare, LED, LVDS (does not include cable) 643915-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Cable Kit

    Item Description Spare part number 35.6-cm (14.0-in), HD anti-glare, LED, SVA, LVDS (does not include cable) 643914-001 Display Cable Kit (6a) Display cable (6b) Webcam cable For use in models with HD displays 664710-001 For use in models with HD+ displays 664711-001 WLAN antennas 642799-001...

  • Page 34: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 641832-001 RJ-11 jack ExpressCard slot protective insert Optical drive protective insert Bottom door Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Description Spare part number Optical drive Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 643913-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-00 DVD-ROM Drive 643910-001 Hard drive 750-GB, 7200-rpm 633252-001 500-GB, 7200-rpm 634926-001 500-GB, 7200-rpm (for use in the upgrade bay) 656424-001 320-GB, 7200-rpm (Self-Encrypting Drive (SED)) 626978-001...

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 90-W AC adapter 609940-001 90-W AC adapter for use in India 609947-001 Power cords: For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Thailand 490371-201 For use in Brazil 490371-202 For use in Denmark 490371-081...

  • Page 37: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom 490371-061 Power cord for use in Italy 490371-081...
  • Page 38 Spare part Description number 609940-001 90-W AC adapter 609947-001 90-W AC adapter for use in India 621569-001 4-GB memory module (PC3-10600, 1333-MHz, DDR3) 626978-001 320-GB, 7200-rpm hard drive (Self-Encrypting Drive (SED)) 628664-001 3-cell, 31 WHr, 2.8 Ah Li-ion battery 628666-001 6-cell, 55 WHr, 2.55 Ah Li-ion battery 628670-001 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery...
  • Page 39 Spare part Description number 641834-161 Keyboard without pointing stick for use in models in Latin America (includes keyboard cable) 641834-171 Keyboard without pointing stick for use in models in Saudi Arabia (includes keyboard cable) 641834-201 Keyboard without pointing stick for use in models in Brazil (includes keyboard cable) 641834-211 Keyboard without pointing stick for use in models in Hungary (includes keyboard cable) 641834-251...
  • Page 40 Spare part Description number 641835-161 Keyboard with pointing stick for use in models in Latin America (includes keyboard and pointing stick cables) 641835-171 Keyboard with pointing stick for use in models in Saudi Arabia (includes keyboard and pointing stick cables) 641835-201 Keyboard with pointing stick for use in models in Brazil (includes keyboard and pointing stick cables) 641835-211...
  • Page 41 Spare part Description number 642774-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 642778-001 Display enclosure 642783-001 Display hinge covers (includes left and right covers) 642785-001 Display Rubber Kit 642787-001 Display Screw Kit 642795-001 Webcam module with microphone 642797-001 Microphone module 642799-001...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 48: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 641831-001. There are 6 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 9-cell, 100 WHr, 3.0 Ah Li-ion battery 631243-001 6-cell, 55 WHr, 2.55 Ah, Li-ion battery 628666-001 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery 628670-001 3-cell, 31 WHr, 2.8 Ah Li-ion battery 628664-001 Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 50: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 51: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. NOTE: Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 52 To remove the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 53 If it is necessary to replace the webcam module, gently pull the module away from the double- sided tape on the display enclosure (1), disconnect the webcam cable from the module (2), and then remove the webcam. If it is necessary to replace the ambient light sensor board, disconnect the cable from the board (1), and then lift the board straight up and off the display (2).
  • Page 54 If it is necessary to replace the display panel, remove the four Phillips PM2.5×5.0 screws (1) at the bottom of the display panel. Remove the two broadhead Phillips PM2.0×4.0 screws (2) at the top of the display panel. Pivot the display panel upward until it sits at a 90 degree angle (3). Disconnect the display panel cable from the back of the display panel (1).
  • Page 55 Component replacement procedures...

  • Page 56: Bottom Door

    Bottom door The bottom door is available in the Plastics Kit, spare part number 641832-001. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Optical Drive

    Optical drive Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 643913-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-001 DVD-ROM Drive 643910-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive. Chapter 4 Removal and replacement procedures...

  • Page 59: Upgrade Bay

    Upgrade bay Description Spare part number Upgrade Bay – Hard Drive Adapter Kit 643921-001 500-GB, 7200-rpm hard drive 656424-001 Before removing a drive from the upgrade bay, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the drive assembly (3) from the computer. Reverse this procedure to install the hard drive into the upgrade bay. Chapter 4 Removal and replacement procedures...

  • Page 61: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 750-GB, 7200-rpm hard drive 633252-001 500-GB, 7200-rpm hard drive 634926-001 500-GB, 7200-rpm (for use in the upgrade bay) 656424-001 320-GB, 7200-rpm hard drive 641672-001 320-GB, 7200-rpm hard drive (Self-Encrypting Drive (SED)) 626978-001...
  • Page 62 Remove the hard drive (3) from the hard drive bay. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). Lift the bracket (2) straight up to remove it from the hard drive.

  • Page 63: Memory Modules

    Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 2-GB (PC3-10600, 1333-MHz, DDR3) 581096-001 4-GB (PC3-10600, 1333-MHz, DDR3) 621569-001 8-GB (PC3-10600, 1333-MHz, DDR3) 634091-001 Before removing the memory module, follow these steps: Shut down the computer.
  • Page 64 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and is shown in the first image below.

  • Page 65: Wwan Module

    WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 67: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, 593836-001 Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central...
  • Page 68 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 69: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001. See Cable Kit on page 25 for more Cable Kit spare part number information. Description Spare part number Bluetooth module...

  • Page 70: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 641830-001. See Cable Kit on page 25 for more Cable Kit spare part number information. Description Spare part number Modem module...

  • Page 71: Fan

    Description Spare part number 641839-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Heat Sink

    NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.
  • Page 73 Pull the heat sink away from the side of the computer to remove it (3). NOTE: Thoroughly clean thermal material from the surfaces of the processor (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 74: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number AMD A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45W) 653358-001 AMD A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45W) 653357-001 AMD A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45W) 653356-001 Before removing the processor, follow these steps: Shut down the computer.

  • Page 75: Keyboard

    Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Keyboard NOTE: For a detailed list of available keyboards, see...
  • Page 76 Remove the bottom door (see Bottom door on page 48). Remove the fan (see Fan on page 63). Remove the heat sink (see Heat sink on page 64). Remove the keyboard: Position the computer upside-down with the front toward you. Loosen the three Phillips captive screws that secure the keyboard to the computer.
  • Page 77 Using a flat-blade screwdriver, press on the tabs along the bottom of the computer to disengage the keyboard. Position the computer right-side up with the front toward you. Open the computer as far as possible. Lift and rotate the keyboard (1) until it rests upside-down on top of the Touchpad (2). Disconnect the pointing stick cable from the rear of the keyboard (1).

  • Page 78: Bottom Cover From Top Cover

    Lift the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). Remove the keyboard. Reverse this procedure to install the keyboard. Bottom cover from top cover Description Spare part number Bottom cover 641838-001 Top cover (includes a 2-button touchpad and fingerprint reader) 642741-001 Top cover (includes a 2-button touchpad without a fingerprint reader) 642742-001...
  • Page 79 Remove the battery (see Battery on page 41). Remove the following components: Bottom door (see Bottom door on page 48). Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see WLAN module on page WWAN module (see WWAN module on page Fan (see...
  • Page 80 Remove the 4 Torx PM2.5×8.0 screws (1) from the rear of the computer. Disconnect the speaker cable from the system board connector (2). Release the bottom cover by lifting the edges until it disengages from the computer. Chapter 4 Removal and replacement procedures...

  • Page 81: Rtc Battery

    Remove the bottom cover from the computer. Reverse this procedure to install the bottom cover. RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Keyboard (see Keyboard on page Bottom cover (see Bottom cover from top cover on page Remove the RTC battery: Position the computer upside-down, with the front toward you. Pull upward to disengage the battery from the computer (1). Disconnect the battery cable from the system board (2). Reverse this procedure to install the RTC battery.

  • Page 83: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 642764-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Disconnect the cable from the system board (1), and then lift the board straight up and off the computer (2). Reverse this procedure to install the fingerprint reader board. Chapter 4 Removal and replacement procedures...

  • Page 85: Lid Switch

    Lid switch Description Spare part number Lid switch board (includes cable) 642765-001 Before removing the lid switch, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Disconnect the cable from the system board (1), and then lift the lid switch and cable straight up and off the computer (2). Reverse this procedure to install the lid switch. Chapter 4 Removal and replacement procedures...

  • Page 87: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 641840-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Remove the speaker assembly (2) from the bottom cover. Turn the bottom cover over, and then remove the speaker cable (1) from the routing path (2) in the bottom cover. Note that the cable routes from the bottom to the top of the bottom cover. Reverse this procedure to install the speaker assembly.

  • Page 89: Rj-11 Connector Cable

    RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the Cable Kit, spare part number 641830-001. Before removing the RJ-11 connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 90 Remove the RJ-11 connector cable from the clips and routing channel (2) built into the base enclosure. Remove the RJ-11 connector cable from the bottom cover. Reverse this procedure to install the RJ-11 connector cable. Chapter 4 Removal and replacement procedures...

  • Page 91: Display Assembly Components (Cable, Antennas, Hinges, Enclosure)

    Display assembly components (cable, antennas, hinges, enclosure) NOTE: This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page All display assemblies include WLAN antenna transceivers and cables.
  • Page 92 Disconnect the display cable (1) and webcam cable (2) from the system board. Remove the antennas from the holes they route through in the computer (1) that secure the display assembly to the computer. Remove the two Phillips PM2.5×4.5 screws (2). Lift the display assembly (3) straight up and remove it.
  • Page 93 To remove the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 94 Lift the display panel from the display enclosure (3). If it is necessary to remove the display panel/webcam cable, remove the display cable from its routing path (1) and the webcam cable from its routing path (2). Disconnect the display panel cable from the back of the display panel (3), and then remove the display panel cable from the panel (4).
  • Page 95 If you need to remove the hinge covers from the display hinges, pull the hinges toward one another to remove them. If it is necessary to replace the display hinges, remove the four Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display panel. Remove the display hinges (2).
  • Page 96 Lift the antennas (2) and cables (3) straight up out of the display enclosure. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.

  • Page 97: System Board

    Remove the latching mechanism from the tabs that hold it in place (3), slide the mechanism until it clears the tabs (4), and then lift the mechanism from the display (5). Reverse this procedure to reassemble and install the display assembly. System board NOTE: All system board spare part kits include replacement thermal material.
  • Page 98 Fan (see Fan on page Heat sink (see Heat sink on page Keyboard (see Keyboard on page Bottom cover (see Bottom cover from top cover on page When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 99 Remove the two Phillips PM2.5×4.5 screws (1) and the Phillips PM2.0×3.0 screw (1) that secures the system board to the base enclosure. Lift the system board up at an angle (1), and then lift the system board up and out of the computer (2).

  • Page 100: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader assembly 654823-001 Before removing the smart card reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 101: Expresscard Assembly

    Press in on the smart card reader (1), and then lift the reader slightly upward (2) while pulling it out of the slot (3). Reverse this procedure to install the smart card reader assembly. ExpressCard assembly Description Spare part number ExpressCard assembly 642763-001 Before removing the ExpressCard assembly, follow these steps:...
  • Page 102 Keyboard (see Keyboard on page Bottom cover (see Bottom cover from top cover on page System board (see System board on page Remove the ExpressCard assembly: Position the computer upside-down with the front toward you. Remove the broadhead Phillips PM2.0×4.0 screw (1) that secures the assembly to the computer.

  • Page 103: Computer Setup (Bios) And System Diagnostics

    Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 104: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 105: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Using System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Open Windows Explorer by selecting Start >...

  • Page 107: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 23.1 cm 9.11 in Width 33.8 cm 13.3 in Height (front to rear) 3.4 to 3.6 cm 1.34 to 1.42 in Weight (equipped with UMA graphics, optical drive, 1 2.20 kg 4.85 lbs SODIMM, hard drive, WLAN module, 3 cell battery) Input power Operating voltage...

  • Page 108: 35.6-Cm (14.0-In), Hd Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.6-cm (14.0-in), HD display specifications Metric U.S.

  • Page 109: Cm (14.0-In), Hd+ Display Specifications

    35.6-cm (14.0-in), HD+ display specifications Metric U.S. Dimensions Height 20.6 cm 8.11 in Width 32.1 cm 12.64 in Weight 325 g max 11.46 oz Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Pixel resolution Pixel pitch 0.1935 mm ×...

  • Page 110: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 111: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 112: Blu-Ray Disc Rom With Supermulti Dvd±R/Rw Dl Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 113: Blu-Ray Bd-R/Re + Dvdsm Dl Drive

    Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R, CD-RW, DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, MIXED MODE DVD+RW, DVD-R, DVD-R(9), DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM, BD-R, BD-RE Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD- RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),...

  • Page 114: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 115: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer.

  • Page 116: Backup And Recovery

    Backup and recovery Windows 7 ● Backing up your information ● Performing a system recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points.

  • Page 117: Performing A System Recovery

    new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

  • Page 118: Using The Windows Recovery Tools

    Using the Windows recovery tools To recover information you previously backed up: Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard...

  • Page 119: Using A Windows 7 Operating System Dvd (Purchased Separately)

    If the HP Recovery partition is listed, restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press while the “Press <F11> for recovery” message is displayed on the screen. Follow the on-screen instructions.

  • Page 120: Windows Vista

    Windows Vista To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. The Backup and Restore Center provides the following options: ●...

  • Page 121: Performing A Recovery

    To create a backup using Backup and Restore Center: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 122: Using F11 Recovery Tools

    Select Repair your computer. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
  • Page 123 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 124: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 125: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 126: Recycling

    Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 127 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 128 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 129 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 130 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 131 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 132: Index

    Index Symbols/Numerics Bluetooth module right side 16 1394 port, identifying 14 removal 61 top 8 spare part number 23, 29, 61 computer feet bottom cover locations 40 AC adapter, spare part numbers removal 70 spare part number 40 28, 30 spare part number 23, 32, 70 Computer Setup accessory battery connector,...
  • Page 133 Display Latch Kit feet RJ-11 (modem) 15 spare part number 25, 32 locations 40 RJ-45 (network) 15 display panel spare part number 40 product description 1 fingerprint reader board keyboard removal 46 removal 75 product description 4 spare part number 24, 33, 43 spare part number 21, 75 removal 67 display release latch 13...
  • Page 134 microphone module power cord RJ-11 jack, illustrated 26 spare part number 24, 43 set requirements 116 RJ-45 (network) jack, identifying Mobile Broadband Module, spare part numbers 28, 29 identifying 18 power light 9, 13 RTC battery model name 1 power requirements, product removal 73 modem module description 4...
  • Page 135 system board wireless antennas removal 89 disconnecting 57, 59 spare part numbers 21, 33, 89 identifying 7 system repair disc 108 wireless button, identifying 10 system restore points 108 wireless lights 9, 13 wireless, identifying 18 wireless, product description 3 thermal material, replacement 65 WLAN antennas tools required 34...

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