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Cisco 6961 - Unified IP Phone Standard VoIP Software Manual
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Cisco 6961 - Unified IP Phone Standard VoIP Software Manual

Cisco 6961 - Unified IP Phone Standard VoIP Software Manual

Cisco unified communications manager 7.1 (sccp)
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Download this manual See also: Administration Manual, Reference Manual
Cisco Unified IP Phone 6921, 6941,
and 6961 User Guide for
Cisco Unified Communications
Manager 7.1 (SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 6961 - Unified IP Phone Standard VoIP

  • Page 1 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Common Phone Tasks

    Log Out Sign out of Personal Directory. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its Meet Me Host a Meet Me conference call.
  • Page 4 Update Update an entry in Personal Speed dial line Directory. >> Move through entered characters. For the Cisco Unified IP Phone Quick Start Line Status indicator–monitored line is Guides, go to this URL: Backspace to delete characters. in-use http://www.cisco.com/en/US/products/ps10326/ Line Status indicator–monitored line is products_user_guide_list.html...

  • Page 5: Table Of Contents

    Cisco Unified IP Phone 6961 Phone Connections Buttons and Hardware Phone Screen Footstand Higher Viewing Angle Lower Viewing Angle Handset Rest Applications Phone Applications Call History Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 6 View Call History View Call Record Details Filter Call History Dial From Call History Clear Call History Delete Call Record From Call History Preferences Ring Tones Contrast Services Access Services Phone Information View Phone Information Administrator Settings Contacts Phone Contacts Corporate Directory Search for and Dial a Contact Search for and Dial a Contact While on a Call...
  • Page 7 Turn DND On and Off Extension Mobility Enable Extension Mobility Fast Dial Place a Call with a Fast-Dial Button Hold Hold and Resume a Call Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 8 Swap Between Held and Active Calls on Multiple Lines Put a Call on Hold by Answering a New Call on Another Line Determine if a Shared Line is on Hold Hold Reversion Respond to a Hold Reversion Notification Hunt Groups Sign In and Out of a Hunt Group Intercom Place an Intercom Call...
  • Page 9 Change or End Services Change a Service Name Add a Service to an Available Programmable Feature Button User Settings Change Your Browser Password Change Your PIN Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 10 Create an Access List Plugins Access Plugins FAQs and Troubleshooting Frequently Asked Questions Troubleshooting Tips Conference Personal Directory Shared Lines User Options Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power Outage External Devices Cisco Product Security viii OL-18397-01...
  • Page 11 Hearing Impaired Accessibility Features Vision Impaired and Blind Accessibility Features Mobility Impaired Accessibility Features Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 12 OL-18397-01...

  • Page 13: Your Phone

    For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 14 DC adaptor port (DC48V). Access port (10/100 PC) connection. AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. OL-18397-01...

  • Page 15: Buttons And Hardware

    Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 16 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Navigation bar and The Navigation bar allows you to scroll through menus and highlight Select button items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

  • Page 17: Phone Screen

    If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 18 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle OL-18397-01...

  • Page 19: Higher Viewing Angle

    Your Phone Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 20: Lower Viewing Angle

    Lower Viewing Angle OL-18397-01...

  • Page 21: Handset Rest

    Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 22: Cisco Unified Ip Phone 6941

    Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
  • Page 23 AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 24: Buttons And Hardware

    Buttons and Hardware PQRS WXYZ OL-18397-01...
  • Page 25 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 26 Navigation bar and The Navigation bar allows you to scroll through menus and highlight Select button items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

  • Page 27: Phone Screen

    If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 28 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle OL-18397-01...

  • Page 29: Higher Viewing Angle

    Your Phone Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 30: Lower Viewing Angle

    Lower Viewing Angle OL-18397-01...

  • Page 31: Handset Rest

    Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 32: Cisco Unified Ip Phone 6961

    Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
  • Page 33 AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 34: Buttons And Hardware

    Buttons and Hardware PQRS WXYZ Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
  • Page 35 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 36: Phone Screen

    12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). 15 Applications button Opens/closes the Applications menu.
  • Page 37 Your Phone CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 38: Higher Viewing Angle

    Higher Viewing Angle OL-18397-01...

  • Page 39: Lower Viewing Angle

    Your Phone Lower Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 40: Handset Rest

    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees.

  • Page 41: Applications

    You can sort the Call History list by all lines, each line, or by missed calls. You can also dial a number directly from the Call History list. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 42: View Call History

    View Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation bar and button to scroll and select.) 3. Select All Lines or the line that you want to view. 4. Press the softkey to return to the Call History screen. View Call Record Details 1.

  • Page 43: Clear Call History

    5. Press the Del Call softkey (you may need to press the more softkey first). 6. Press the Delete softkey to delete the call, or press the Cancel softkey to go back to the Call History screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 44: Preferences

    Preferences Preferences allows you to set these user preferences: • Ring Tone • Contrast Ring Tones You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Change Ringtone for a Line 1.

  • Page 45: Services

    2. Select Phone Information. (Use the Navigation bar and button to scroll and select.) 3. Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 46: Administrator Settings

    Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator. OL-18397-01...

  • Page 47: Contacts

    Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.

  • Page 48: Search For And Dial A Contact While On A Call

    Press the Speakerphone button – Press the Headset button – Pick up the handset. – Search for and Dial a Contact While on a Call 1. Press the Contacts button 2. Select Corporate Directory. (Use the Navigation bar and button to scroll and select.) 3.

  • Page 49: Personal Directory Options

    Search for an Entry in Personal Directory 1. Sign in to Personal Directory. 2. Select Personal Address Book. (Use the Navigation bar and button to scroll and select.) Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 50 3. Choose any of the following criteria to search for an entry. (Use the Navigation bar and button to scroll and select.) First name – Last name – 4. Enter the search criteria information, then press the Submit softkey. The name displays. 5.

  • Page 51: Fast-Dial Codes With Personal Directory

    1. Sign in to Personal Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.) 2. Select the fast-dial code that you want to delete. 3. Press the Remove softkey. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 52: Messages

    The stutter tone is line-specific. You hear it only when using the line that has a waiting message. You can configure the audible message indicator using your User Options web pages. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 53: Listen To Voice Messages

    • Press a line button, then press Messages to hear only the voice messages for that line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 54: Calling Features

    Conference Directed Call Park Divert Do Not Disturb (DND) Group Pickup Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 55: Auto Answer

    Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 56: Set Up A Call Back Notification

    Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to return to the main screen, if desired. Your phone alerts you when the line is free.

  • Page 57: Forward Calls On A Primary Line

    Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both. Related Topics Line Status, page 55 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 58: Park And Retrieve A Call Using Park

    3. Hang up. You have a limited time to retrieve a parked call before it reverts to ringing at the original number. 4. From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call.

  • Page 59: Call Pickup

    If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press GPickup. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 60: Answer A Call Using Group Pickup And A Phone Number

    2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press the Answer softkey to connect to the call. Answer a Call Using Group Pickup and a Phone Number 1.

  • Page 61: Codes

    Swap softkey to toggle between calls, allowing you to speak privately with each party. As the conference host, you can remove individual participants from the conference. The conference ends when all the participants hang up. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 62: Add Another Party To Your Call To Create A Conference

    Add Another Party to Your Call to Create a Conference 1. Verify that you are on an active call (not on hold). 2. Press the Conference button 3. Enter the phone number for the party you want to add (or press a speed-dial button). 4.

  • Page 63: Divert

    1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 64: Extension Mobility

    Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

  • Page 65: Hold

    • Single ring, repeating at intervals • Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 66: Respond To A Hold Reversion Notification

    Respond to a Hold Reversion Notification Press the flashing amber line button or the Answer softkey to resume the call from hold. Hunt Groups Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

  • Page 67: Receive An Intercom Call

    Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 68: Malicious Call Identification

    Related Topics Speed Dial, page 60 • Call Park, page 45 • Call Pickup, page 47 • Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator.

  • Page 69: Mobile Connect

    You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 70: Switch An In-Progress Call From A Mobile Phone To Your Desk Phone

    Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone.

  • Page 71: Enable Privacy On A Shared Line

    Press the Redial softkey. To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 72: Shared Lines

    Shared Lines Shared lines allow you to use one phone number for multiple phones. You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager. For example, if you share a line with a co-worker: •...

  • Page 73: Place A Call With A Speed-Dial Button

    4. Wait for the recipient to answer. (Or, skip to Step 5 while the call is ringing.) 5. Press the Transfer button again. The transfer is complete. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 74: Use Direct Transfer To Connect Calls Across Lines

    Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Web Dialer Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Use Web Dialer with Cisco Directory 1.

  • Page 75: Set Up, View, Or Change Web Dialer Preferences

    Disable Auto Close—If selected, the call window does not close automatically after fifteen – seconds. Sign Out of Web Dialer Select the sign out icon in the Make Call or Hang Up page. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 76: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 77: Device

    DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only, – Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system administrator). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 78: Line Settings

    Related Topics Do Not Disturb, page 51 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings. You can set up other line settings directly on your phone: •...

  • Page 79: Change The Audible Voice Message Indicator Setting Per Line

    Change or Create a Line Text Label for Your Phone Display 1. Sign in to your User Options web page. 2. Select User Options > Device. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 80: Speed Dial On The Web

    3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label. 7.

  • Page 81: Subscribe To A Service

    1. Sign in to your User Options web page. 2. Search for services. 3. Select one or more entries. 4. Select Delete Selected. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 82: Change A Service Name

    Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 83: Change Your Pin

    • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Related Topics Personal Directory, page 36 • Corporate Directory, page 35 • Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 84: Personal Address Book

    Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3.

  • Page 85: Fast Dials

    3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 86: Assign A Fast Dial Code To A Phone Number Without Using A Pab Entry

    6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3.

  • Page 87: Mobility Settings

    User Options Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

  • Page 88: Create An Access List

    Do not ring this destination if the caller is in the blocked access list that you select. – 10. Select Save. Create an Access List 1. Sign in to your User Options web page. 2. Select User Options > Mobility Settings > Access Lists. 3.

  • Page 89: Faqs And Troubleshooting

    A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941. Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button? A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.

  • Page 90: Personal Directory

    See your system administrator. Shared Lines Problem: No Caller ID on Remote Hold You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold. Possible Cause This works as designed.

  • Page 91: User Options

    You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 92: Product Safety, Security, Accessibility, And Related Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 93: Cisco Product Security

    Further information regarding U.S. export regulations may be found at: http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phones 6921, 6941, and 6961 provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Hearing Impaired Accessibility Features Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phones 6921, 6941, and 6961.
  • Page 94 PQRS WXYZ OPER OL-18397-01...
  • Page 95 Volume button to increase the volume. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 96 Accessibility Feature Description Set Up Requirement 5. Hearing Aid Cisco Unified IP Phone handsets support the Standard on all phones; no Compatible (HAC) following accessibility features: set up is required. Handset • Hearing-aid compatible. • Magnetic coupling of the hearing aid.

  • Page 97: Vision Impaired And Blind Accessibility Features

    Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. PQRS WXYZ OPER Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 98 Accessibility Feature Description Set Up Requirements 1. High-Contrast Cisco Unified IP Phones provide an audible alert, Standard on all Visual and Audible and the handset provides a visual alert when the phones; set up is Alert of Incoming phone receives an incoming call. The handset light required.

  • Page 99: Mobility Impaired Accessibility Features

    Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 100 PQRS WXYZ OPER OL-18397-01...
  • Page 101 Key 5) “bump” on the Key 5. Users do not have to learn new key positions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

  • Page 102: Additional Information

    60 degrees to provide set up is required. optimum phone display viewing and comfortable access to all buttons and keys. Additional Information Access the most current Cisco Unified IP Phone documentation using these URLs: • Cisco website: http://www.cisco.com/ • International Cisco websites: http://www.cisco.com/public/countries_languages.shtml •...

  • Page 103: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 104 OL-18397-01...
  • Page 105 Personal Directory accessibility fast-dial code to PAB entry 83, 86 call waiting PAB to feature a button Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 106 Select softkeys Speakerphone Transfer BLF. See Line Status Volume blind accessibility features. See accessibility Cisco Unified IP Phone 6961 features, vision impaired Applications browser password, change Conference Busy Lamp Features. See Line Status Contacts buttons Headset...
  • Page 107 Group Pickup number Privacy Group Pickup phone number Other Pickup Redial Pickup Shared Lines call record Speed Dial delete Transfer view details Web Dialer Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 108 Cisco Mobile Connect. See Mobile Connect button Cisco Unified CM User Options. See user Cisco Unified IP Phone 6921 options Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921 Cisco Unified IP Phone 6961...
  • Page 109 CTI. See accessibility features dial a contact customize voicemail edit a contact fast-dial codes search for a contact sign in and out Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 110 See calling features enable filter call history flashing. See alerts, visual Privacy footstand Cisco Unified IP Phone 6921 conference Cisco Unified IP Phone 6941 phone services Cisco Unified IP Phone 6961 Extension Mobility. See EM Forced Authorization Codes. See FAC external devices forward.
  • Page 111 See screen Headset Auto Answer button keypad Cisco Unified IP Phone 6921 accessibility Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 112 Manual Directed Call Park steady MCID handset description trace a call flashing Meet Me steady conference line host buttons, Cisco Unified IP Phone 6921 join settings description Call Forward menu Applications ring Directories voice message indicator message indicators 66, 67...
  • Page 113 Cisco Unified IP Phone 6941 fast-dial codes Cisco Unified IP Phone 6961 search for a contact notification sign in and out Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 114 QRT power outage product security screen programmable feature buttons Cisco Unified IP Phone 6921 Cisco Unified IP Phone 6941 description Cisco Unified IP Phone 6961 location Cisco Unified IP Phone 6941 description...
  • Page 115 Cisco Unified IP Phone 6941 Transfer Cisco Unified IP Phone 6961 button feature table Cisco Unified IP Phone 6921 Speakerphone Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 116 Cisco Unified IP Phone 6961 search for entry description plugins Direct Transfer sign in and out swap user settings troubleshooting tips change browser password TTY. See accessibility features change phone display language turn on and off change user options web pages language user preferences.
  • Page 117 Web Dialer change preferences description MAC address set up preferences sign in sign out view preferences with Cisco Directory with corporate directory whisper Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
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  • Page 120 Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks;...

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