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Contacting Tac By Telephone - Cisco Catalyst WS-C2924-XL Hardware Installation Manual

Catalyst 2900 series xl hardware installation guide
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Obtaining Technical Assistance

Contacting TAC by Telephone

Catalyst 2900 Series XL Hardware Installation Guide
xx
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC
by telephone and immediately open a case. To obtain a directory of toll-free
numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business
•
operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant
•
aspects of your business operations. No workaround is available.
Preface
78-6461-04

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