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Preface
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
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services, and programs. In addition, you can resolve technical issues with online
technical support, download and test software packages, and order Cisco learning
materials and merchandise. Valuable online skill assessment, training, and
certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional
personalized information and services. Registered users can order products, check
on the status of an order, access technical support, and view benefits specific to
their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
The Cisco TAC website is available to all customers who need technical
assistance with a Cisco product or technology that is under warranty or covered
by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC
by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
P3—Your network performance is degraded. Network functionality is
•
noticeably impaired, but most business operations continue.
P4—You need information or assistance on Cisco product capabilities,
•
product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to
your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
Catalyst 2900 Series XL Hardware Installation Guide
Obtaining Technical Assistance
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Troubleshooting
