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Dell PowerEdge R770 CSP Edition Installation And Service Manual
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Dell PowerEdge R770 CSP Edition Installation And Service Manual

Dell PowerEdge R770 CSP Edition Installation And Service Manual

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Dell PowerEdge R770 CSP Edition
Installation and Service Manual
Regulatory Model: E111S
Regulatory Type: E111S001
July 2024
Rev. A00

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Summary of Contents for Dell PowerEdge R770 CSP Edition

  • Page 1 Dell PowerEdge R770 CSP Edition Installation and Service Manual Regulatory Model: E111S Regulatory Type: E111S001 July 2024 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Left control panel view..............................11 Right control panel view............................. 12 System configurations - rear view for PowerEdge R770 CSP Edition system........... 12 System configurations - inside view for PowerEdge R770 system............... 15 Locating the Express Service Code and Service Tag....................16 System information label..............................
  • Page 4 Chapter 5: Pre-operating system management applications............33 System Setup..................................33 System BIOS.................................34 Device Settings................................34 Boot Manager..................................34 PXE boot..................................... 34 Chapter 6: Minimum to POST and system management configuration validation......35 Minimum configuration to POST ..........................35 Chapter 7: Configuration validation..................... 36 Chapter 8: Installing and removing system components ..............37 Safety instructions................................
  • Page 5 Installing the side wall bracket..........................60 Cable routings..................................62 System memory................................. 67 System memory guidelines............................67 General memory module installation guidelines....................69 Removing a memory module.............................69 Installing a memory module............................70 Processor and heat sink module.............................71 Removing the processor and heat sink module....................71 Removing the processor............................
  • Page 6 Chapter 11: Getting Help......................167 Recycling or End-of-Life service information......................167 Contacting Dell Technologies............................167 Accessing system information by using My Dell...................... 167 Quick Resource Locator for PowerEdge R770 system..................168 Receiving automated support with Secure Connect Gateway (SCG)............... 168 Chapter 12: Documentation resources..................169...
  • Page 7 About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...
  • Page 8 ● Two AC or DC power supply units ● Up to 16 x EDSFF E3.S NVMe (SSD) drives. NOTE: For more information about how to hot swap NVMe PCIe SSD device, see the Dell Express Flash NVMe PCIe SSD User's Guide at Dell Support page >...
  • Page 9 The expansion card riser enables you to connect PCI Express expansion card riser 1 (slot 31, cards. slot 32 and slot 33) Drive Enables you to install drives that are supported on your system. PowerEdge R770 CSP Edition system configurations and features...
  • Page 10 4 blank card riser bay. Express Service Tag The Express Service Tag is a slide-out label panel that contains system information such as Service Tag, NIC, MAC address, and so on. PowerEdge R770 CSP Edition system configurations and features...
  • Page 11 USB 2.0- The USB port is 4-pin, 2.0-compliant. This port enables you to connect USB devices to the compliant system. port Mini- Enables you to connect a display device to the system. Displaypor PowerEdge R770 CSP Edition system configurations and features...
  • Page 12 Indicates if the system is powered on or off. Press the power button to manually power on or off the system. System configurations - rear view for PowerEdge R770 CSP Edition system Figure 7. Rear view of the system with front I/O configuration PowerEdge R770 CSP Edition system configurations and features...
  • Page 13 OCP NIC card The OCP NIC card supports OCP 3.0. The NIC ports are integrated on the OCP card which is connected to the system board and also supports BMC shared NIC feature. PowerEdge R770 CSP Edition system configurations and features...
  • Page 14 The USB port is 9-pin and 3.0-compliant. This port enables you to connect USB devices to the system. VGA port Enables you to connect a display device to the system. Power supply unit PSU1 is the primary PSU of the system. (PSU1) PowerEdge R770 CSP Edition system configurations and features...
  • Page 15 13. E3.S backplane module 14. Cooling fan cage 15. Dust cover for processor 0 16. Power supply unit (PSU2) 17. Rear riser 2 and riser 4 blank 18. Rear riser 5 blank PowerEdge R770 CSP Edition system configurations and features...
  • Page 16 The information tag is located on the front of the system that includes system information such as the Service Tag, Express Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. PowerEdge R770 CSP Edition system configurations and features...
  • Page 17 The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), and Express Service Code (Exp Svc Code). The Exp Svc Code is used by Dell to route support calls to the appropriate personnel.
  • Page 18 Figure 13. Memory information Figure 14. Electrical overview Figure 15. LED behavior Figure 16. Express Service Tag PowerEdge R770 CSP Edition system configurations and features...
  • Page 19 Figure 19. EDSFF carrier removal Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at rail-rack-matrix. The document provides the information that is listed below: ●...
  • Page 20 Technical specifications The technical and environmental specifications of your system are outlined in this chapter. Topics: • Chassis dimensions • System weight • Processor specifications • PSU specifications • Cooling fan specifications • Supported operating systems • System battery specifications •...
  • Page 21 Chassis dimensions Figure 20. Chassis dimensions Table 8. PowerEdge R770 CSP Edition chassis dimensions  Drives 8 drives and 16 482.0 mm (18.97 434.0 mm 86.8 mm (3.41 42.9 mm (1.68 700.7 mm 771.62 mm drives (front I/O) inches) (17.08 inches)
  • Page 22 Table 10. PowerEdge R770 CSP Edition weight handling recommendations  Chassis weight Description 40–70 pounds Recommend two people to lift 70–120 pounds Recommend three people to lift ≥ 121 pounds Recommend to use a server-lift Processor specifications Table 11. PowerEdge R770 processor specifications  ...
  • Page 23 Cooling fans rotate at slower speed, even while the system is in standby mode, and the fan speed varies in response to changes in the ambient temperature. Supported operating systems The PowerEdge R770 CSP Edition system supports the following operating systems: ● Canonical Ubuntu Server LTS ● Red Hat Enterprise Linux ●...
  • Page 24 Expansion card riser specifications The PowerEdge R770 system supports up to four PCI express (PCIe) slots (Gen5 slots), dual OCP NIC and BOSS on the system board. Table 15. Expansion card slots supported on the system board  Processor PCIe slot Expansion card riser Height Length...
  • Page 25 ● 8 x EDSFF E3.S hot-swappable NVMe drives ● 16 x EDSFF E3.S hot-swappable NVMe drives NOTE: For more information about how to hot swap NVMe PCIe SSD device, see the Dell Express Flash NVMe PCIe SSD User's Guide at Dell Support page >...
  • Page 26 USB 2.0 Type C port VGA ports specifications The PowerEdge R770 CSP Edition system supports DB-15 VGA port on the rear I/O of the Datacenter Secure Control Module (DC-SCM). Video specifications The PowerEdge R770 CSP Edition system supports integrated Matrox G200 graphics controller with 16 MB of video frame buffer.
  • Page 27 Table 22. Continuous Operation Specifications for ASHRAE A2 (continued) Specifications Allowable continuous operations Operational altitude de-rating Maximum temperature is reduced by 1°C/300 m (33.8°F/984 Ft) above 900 m (2953 Ft) Table 23. Continuous Operation Specifications for ASHRAE A3  Specifications Allowable continuous operations Temperature range for altitudes <= 900 m (<= 5–40°C (41–104°F) with no direct sunlight on the equipment 2953 ft)
  • Page 28 Table 28. Maximum shock pulse specifications  Maximum shock pulse Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axis of 6 G for up to 11 ms. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axis (one pulse on each side of the system) of 71 G for up to 2 ms.
  • Page 29 Table 31. Thermal restriction matrix (non-GPU)  (continued) Configuration 8 x EDSFF E3.S NVMe 16 x EDSFF E3.S NVMe Storage configuration number C01-01 C02-01 Ambient Riser configuration RC1/2/6-1 temperature Air shroud type Regular Regular Processor Cores 32 GB 35°C 35°C 64 GB 13 W 10 W 35°C...
  • Page 30 Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...
  • Page 31 - root and 0penBmc, the OSM default password will be blank on the information tag. Then you will be prompted and required to create a password of your choice before proceeding. For more information about logging in to the OSM and OSM licenses, see the latest Dell Open Server Manager built on OpenBMC™ User's Guide Support for Open Server Manager | Documentation | Dell India You can also access OSM using automation tool - Redfish API.
  • Page 32 Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to Drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.
  • Page 33 OSM parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various OSM parameters by using the OSM settings utility. For more information about this utility, see the latest Dell Open Server Manager built on OpenBMC™ User's Guide Support for Open Server Manager | Documentation | Dell India.
  • Page 34 Support for General Solution Resources | Documentation | Dell US > Manuals and Documents > Set up BIOS on 17th Generation Dell PowerEdge Servers. Device Settings Device Settings enables you to configure device parameters such as storage controllers or network cards.
  • Page 35 Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell system. Topics: • Minimum configuration to POST Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...
  • Page 36 Configuration validation The new generation of Dell systems have added interconnect flexibility and advanced OSM management features to collect precise system configuration information and report configuration errors. When the system is powered on, information about installed cables, risers, backplanes, power supplies, floating card (fPERC, adapter PERC, BOSS), and processor is obtained from the CPLD and backplane memory maps are analyzed.
  • Page 37 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 38 CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Before working inside your system...
  • Page 39 System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, and any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. Steps 1. Using a 1/4-inch flat head or a Phillips 2 screwdriver, rotate the lock counterclockwise to the unlocked position. 2.
  • Page 40 Figure 23. Installing the system cover Next steps 1. Follow the procedure listed in After working inside your system. Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.
  • Page 41 Figure 24. Removing the left air shroud Figure 25. Removing the right air shroud NOTE: The left and right air shrouds can also be removed together. Next steps Replace the air shroud. Installing and removing system components...
  • Page 42 Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the cables from the air shroud notch and place them on the other shroud. Steps 1.
  • Page 43 Figure 27. Installing the right air shroud NOTE: The left and right air shrouds can also be installed together. Next steps 1. Route the cables along the air shroud notch. 2. Follow the procedure listed in After working inside your system.
  • Page 44 Figure 28. Removing the air shroud blank Next steps Replace the air shroud blank. Installing the air shroud blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 45 Removing the GPU air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 46 Figure 31. Installing the GPU air shroud Next steps 1. Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 47 Figure 32. Removing a cooling fan Next steps Replace a cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. NOTE: The procedure to install a high-performance silver grade (HPR SLVR), or high-performance gold grade (HPR GOLD) fan is the same.
  • Page 48 Figure 33. Installing a cooling fan Next steps 1. Follow the procedure listed in After working inside your system. Removing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 49 Figure 34. Removing the cooling fan cage assembly Next steps Replace the cooling fan cage assembly. Installing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Before installing the cooling fan cage assembly, ensure that the cables inside the system are properly installed and retained by the cable retention brackets.
  • Page 50 Figure 35. Installing the cooling fan cage assembly Next steps 1. If removed, install the air shroud install the GPU air shroud. 2. Follow the procedure listed in After working inside your system. Drive backplane cover Removing the drive backplane cover Prerequisites 1.
  • Page 51 Figure 36. Removing the drive backplane cover Next steps Replace the drive backplane cover. Installing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 52 Figure 37. Installing the drive backplane cover Next steps 1. Follow the procedure listed in After working inside your system. Drives Removing an EDSFF E3.S drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. Steps Lift the release button, and slide the drive blank out of the drive slot.
  • Page 53 Figure 38. Removing an EDSFF E3.S drive blank Next steps Replace the EDSFF E3.S drive blank. Installing an EDSFF E3.S drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps Slide the drive blank into the drive slot until the release button clicks into place. Figure 39.
  • Page 54 Removing an EDSFF E3.S drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal. For more information, see the storage controller documentation.
  • Page 55 CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. NOTE: Ensure that the drive carrier's release handle is in the open position before inserting the carrier into the slot.
  • Page 56 Figure 42. Removing an EDSFF E3.S drive from the drive carrier Next steps Install an EDSFF E3.S drive into the drive carrier. Installing an EDSFF E3.S drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 57 Figure 43. Installing an EDSFF E3.S drive into the drive carrier Next steps Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes that are supported are listed here: Table 40.
  • Page 58 Removing the EDSFF E3.S backplane module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the cooling fans. Remove the drive backplane cover. Remove the EDSFF E3.S drives.
  • Page 59 NOTE: cable routing section. Steps 1. Align the guides on the EDSFF E3.S backplane module with the slots on the system. NOTE: Locate and place the EDSFF E3.S backplane module on the unlocked position line. 2. Slide the EDSFF E3.S backplane module towards the front of the system, until it is firmly seated . 3.
  • Page 60 4. If installed, remove the air shroud remove the GPU air shroud. Remove the cooling fan cage assembly. NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route the cables properly when you replace them to prevent the cables from being pinched or crimped. Steps 1.
  • Page 61 NOTE: Route the cables through the side wall cable holder. 2. Close the side wall cable holder until the holder clicks into place. Figure 48. Installing the side wall bracket Next steps Install the cooling fan cage assembly. 2. If removed, install the air shroud install the GPU air shroud.
  • Page 62 Cable routings Figure 49. C01-01-RC2 : FIO 8 x E3.S (G5x4 NVMe direct) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 41. C01-01-RC2 : FIO 8 x E3.S (G5x4 NVMe direct)  Order From SL13/SL14/PWR13/PWR14 (signal connector on...
  • Page 63 Figure 50. C02-01-RC1 : FIO 16 x E3.S (G5x4 NVMe direct) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 42. C02-01-RC1 : FIO 16 x E3.S (G5x4 NVMe direct)  Order From SL13/SL14/PWR13/PWR14 (signal connector on...
  • Page 64 Figure 51. C02-01-RC2 : FIO 16 x E3.S (G5x4 NVMe direct) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 43. C02-01-RC2 : FIO 16 x E3.S (G5x4 NVMe direct)  Order From SL13/SL14/PWR13/PWR14 (signal connector on...
  • Page 65 Figure 52. C02-01-RC6-1 : 16 x E3.S (G5x4 NVMe direct) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 44. C02-01-RC6-1 : 16 x E3.S (G5x4 NVMe direct)  Order From SL1 (signal connector on system board)
  • Page 66 Figure 53. Front serial (DB9) and RJ45 port Table 45. Front serial (DB9) and RJ45 port   Order From SCP (signal connector on system board) DB9 (connector on riser RF2a) and RJ45 (connector on riser RF4a) Figure 54. Left control panel (KVM) Table 46.
  • Page 67 System memory System memory guidelines The PowerEdge R770 CSP Edition system supports DDR5 registered DIMMs (RDIMMs). Your system memory is organized into eight channels per processor (two memory sockets per channel), 16 memory sockets per processor and 32 memory sockets per system.
  • Page 68 Figure 56. Memory channels Memory channels are organized as follows: Table 48. Memory channels  Processor Channel Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor Slots A1 Slots A5 Slots A3 Slots A7 and Slots A2 and Slots A6 Slots A4 and...
  • Page 69 General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configuration fails to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.
  • Page 70 CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 3. Lift the memory module away from the system. Figure 57. Removing a memory module Next steps Replace the memory module.
  • Page 71 3. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the memory module socket levers align with the levers on the other sockets that have memory modules that are installed.
  • Page 72 NOTE: Ensure that the anti-tilt wires on the PHM are in locked position when loosening the captive nuts. 2. Set all the anti-tilt wires to unlocked position (inward position). Figure 59. Removing the processor heat sink module 3. Lift the PHM from the system and set the PHM aside with the processor side facing up. Installing and removing system components...
  • Page 73 Figure 60. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor Prerequisites WARNING: Remove the processor from processor and heat sink module (PHM) only if you are replacing the processor or heat sink.
  • Page 74 Figure 61. Removing the processor NOTE: Ensure to return the TIM break lever on the retaining clip back to its original position. 4. Using your thumb and index finger, first hold the retaining clip release tab at the pin 1 connector, pull out the tip of the retaining clip release tab, and then lift the retaining clip partially from the heat sink.
  • Page 75 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud remove the GPU air shroud. Remove the processor heat sink module. Steps 1. Place the processor in the processor tray. NOTE: Ensure the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2.
  • Page 76 Figure 64. Press the retaining clip on the four sides 4. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 5. Apply the thermal grease in a thin spiral design on the bottom of the heat sink. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.
  • Page 77 NOTE: ● Ensure latching features on retaining clip, and heat sink are aligned during assembly. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the retaining clip before placing the heat sink onto the retaining clip. Figure 66.
  • Page 78 2. Align the pin 1 indicator of the heat sink to the system board, and then place the processor heat sink module (PHM) on the processor socket. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components.
  • Page 79 Figure 68. Set the anti-tilt wires to the locked position and tightening the nuts Next steps Install the air shroud install the GPU air shroud. 2. Follow the procedure listed in the After working inside your system. Expansion cards and expansion card risers NOTE: When an expansion card is not supported or missing, the OSM logs an event.
  • Page 80 Expansion card installation guidelines Figure 69. Expansion card riser slot connectors 1. Front riser RF2a or rear riser 5 2. Front riser RF1a or rear riser 4 3. Front riser RF4a or rear riser 3 4. Rear riser 1 5. Front riser RF3a or rear riser 2 NOTE: The system supports either front or rear risers, but not both at the same time.
  • Page 81 Figure 71. Riser 2b 1. Slot 3 Figure 72. Riser 3e 1. Slot 4 Figure 73. Riser 4b 1. Slot 9 Installing and removing system components...
  • Page 82 Figure 74. Riser 5b 1. Slot 7 Figure 75. Riser RF1a 1. Slot 31 Figure 76. Riser RF2a 1. Slot 34 Installing and removing system components...
  • Page 83 Figure 77. Riser RF3a 1. Slot 36 Figure 78. Riser RF4a 1. Slot 38 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order.
  • Page 84 Table 51. Expansion card riser configurations (continued) Riser Expansion card PCIe Slots Form factor Controlling Slot's electrical Configurations risers processor bandwidth/ (RC) physical connector RF4a Processor 1 PCIe Gen5 x16 (OCP 4C+ connector) RC 2 (front): 2 x16 RF1a Full height Processor 0 PCIe Gen5 x16 (x16 FH (Gen5) + 2 x16...
  • Page 85 Table 52. RC 1: RF1a+RF3a+RF4a (continued) Card type Slot priority Maximum number of cards Broadcom (NIC: 100Gb) 31, 36 Table 53. RC 2: RF1a+RF2a+RF3a+RF4a  Card type Slot priority Maximum number of cards Nvidia (L4 GPU) 31, 36 Foxconn (BOSS-N1) Broadcom (OCP: 100Gb) 38, 34 Mellanox (OCP: 100Gb) 38, 34...
  • Page 86 Figure 79. Removing the front expansion card riser 1 2. For front riser 3: a. Loosen the captive screws on the riser. b. Disconnect the cable from the system board. c. Slide the riser 3 out of the system. Figure 80. Removing the front expansion card riser 3 3.
  • Page 87 c. Slide the riser 2 out of the system. Figure 81. Removing the front expansion card riser 2 4. For front riser 4: a. Loosen the captive screws on the riser. b. Disconnect the cable from the system board. c. Slide the riser 4 out of the system. Figure 82.
  • Page 88 Install front riser 2 and riser 4 before installing riser 1 and riser 3. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 89 Figure 84. Installing the front expansion card riser 4 3. For front riser 3: a. Align and slide the riser 3 into the system bay. b. Tighten the captive screw. c. Route and connect the cable to the system board. Figure 85.
  • Page 90 d. Connect the cable to the system board. Figure 86. Installing the front expansion card riser 1 Next steps 1. Route and connect the cables, taking care not to damage them. NOTE: cable routing section for more information. Install the cooling fan cage assembly.
  • Page 91 Figure 87. Removing FH expansion card from the front expansion card riser 2. For Low profile (LP) card: a. Pull the plunger and tilt the expansion card retention latch lock to open. b. Hold the expansion card by the edges and pull the card from the riser. c.
  • Page 92 For instructions, see the documentation accompanying the card. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 93 Figure 90. Removing the filler bracket 3. For Low profile (LP) card: a. Hold the card by edges, and align the card with the connector on the riser. b. Insert the card firmly into the expansion card connector until seated. c.
  • Page 94 Figure 92. Installing a FH expansion card into the front expansion card riser Next steps 1. If applicable, connect the cables to the expansion card. Install the expansion card risers. 3. If removed, install the cooling fan cage assembly. 4. If removed, install the air shroud.
  • Page 95 Figure 93. Removing the rear expansion card riser 1 Figure 94. Removing the rear expansion card riser 3 Installing and removing system components...
  • Page 96 Figure 95. Removing the rear expansion card riser 5 2. For rear riser 2: a. Slide the knob to unlock position. b. Holding the edges lift the expansion card riser from the riser connector on the system board. Figure 96. Removing the rear expansion card riser 2 3.
  • Page 97 Install riser 2 and riser 4 before installing riser 1, riser 3, and riser 5. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 98 Figure 98. Installing the rear expansion card riser 4 2. For rear riser 2: a. Holding the edges or the touch points, align the holes on the expansion card riser with the guides on the system board. b. Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector.
  • Page 99 Figure 100. Installing the rear expansion card riser 5 Figure 101. Installing the rear expansion card riser 3 Installing and removing system components...
  • Page 100 Figure 102. Installing the expansion card riser 1 Next steps 1. If required, reconnect the cables to the expansion card or system board. Install the air shroud install the GPU air shroud. 3. Follow the procedure listed in After working inside your system.
  • Page 101 Figure 103. Removing expansion card from the rear expansion card riser d. If the expansion card is not going to be replaced on riser, install a filler bracket and close the card holder on both ends of the riser. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 102 a. Press and remove the cover latch from the riser. Figure 105. Removing an OCP NIC cover from the riser 3e b. Open the blue latch to disengage the OCP NIC card. c. Push and slide out the OCP NIC card from the rear end of the riser. NOTE: The numbers on the image do not depict the exact steps.
  • Page 103 Figure 107. Removing LP card holder from the riser 2 b. Tilt the card holder on both ends of the riser. c. Hold the expansion card by the edges and pull the card from the riser. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 108.
  • Page 104 Figure 109. Installing the filler bracket 4. Low profile (LP) card from riser 4: a. Lift the latches and slide out the LP profile card holder from the riser. Figure 110. Removing LP card holder from the riser 4 b. Tilt the card holder on both ends of the riser. c.
  • Page 105 Figure 111. Removing LP expansion card from the riser 4 d. If the expansion card is not going to be replaced on riser, install a filler bracket or PCIe blank and close the card holder on both ends of the riser. NOTE: A PCIe blank must be put in riser 4b to balance the airflow for rear OCP NIC card.
  • Page 106 For instructions, see the documentation accompanying the card. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 107 Figure 114. Removing the filler bracket Figure 115. Removing the PCIe blank b. Hold the card by edges, and align the card with the connector on the riser. c. Insert the card firmly into the expansion card connector until seated. NOTE: The numbers on the image do not depict the exact steps.
  • Page 108 Figure 116. Installing an LP expansion card into the riser 4 d. Align and slide the card holder guides into the slots on the riser until seated. e. Close the card holder on both ends of the riser. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 117.
  • Page 109 Figure 118. Removing the filler bracket b. Hold the card by edges, and align the card with the connector on the riser. c. Insert the card firmly into the expansion card connector until seated. d. Close the card holder on both ends of the riser. Figure 119.
  • Page 110 Figure 120. Installing LP card holder from the riser 2 3. Into riser 1 or riser 5: a. Tilt the card holder and slide out the filler bracket from the riser. NOTE: Store the filler bracket for future use. Filler bracket must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 111 c. Hold the card by edges, and align the card with the connector on the riser. d. Insert the card firmly into the expansion card connector until seated. e. Tilt the expansion card retention latch to close. f. Push the card holder to hold the card in the riser. NOTE: The numbers on the image do not depict the exact steps.
  • Page 112 Figure 123. Installing an OCP NIC card into the riser 3e e. Align and insert the cover latch into the riser. Figure 124. Installing an OCP NIC cover into the riser 3e Next steps 1. If applicable, connect the cables to the expansion card. Install the rear expansion card risers.
  • Page 113 NOTE: Rear riser blanks are available only on the system with front riser configuration. Steps 1. Loosen the captive screws on the riser blanks and on the system chassis. 2. Holding the edges lift the expansion card riser blanks out of the system. NOTE: The numbers on the image do not depict the exact steps.
  • Page 114 Figure 127. Removing the rear expansion card riser 5 blank Figure 128. Removing the expansion card riser 4 and riser 2 blank Next steps Replace the rear expansion card riser blanks. Installing the rear expansion card riser blanks Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 115 Figure 129. Installing the rear expansion card riser 4 and riser 2 blank Figure 130. Installing the rear expansion card riser 5 blank Figure 131. Installing the rear expansion card riser 3 blank Installing and removing system components...
  • Page 116 Figure 132. Installing the rear expansion card riser 1 blank Next steps 1. Follow the procedure listed in After working inside your system. M.2 SSD module NOTE: For information about Thermal pad and BOSS-N1 card carrier replacement, go to PowerEdge Manuals >...
  • Page 117 Figure 133. Removing the BOSS-N1 card carrier 3. Using the Phillips 1 screwdriver, loosen the captive screws securing the top cover of the BOSS-N1 card carrier. NOTE: Follow the sequence to loosen the captive screws. First, loosen the screw at the connector end, and then the screw at the front handle end.
  • Page 118 Figure 136. Removing the M.2 NVMe SSD module NOTE: For information about Thermal pad and BOSS-N1 card carrier replacement, go to PowerEdge Manuals > Rack Servers > PowerEdge R770 > Select This Product > Documentation > Manuals and Documents > BOSS-N1 DC-MHS M.2 NVMe SSD Card Installation and Replacement Tech Sheet.
  • Page 119 Figure 137. Installing the M.2 NVMe SSD module 3. Align at an angle, place the top cover hook into the slot on the bottom cover of the BOSS-N1 card carrier. 4. Press the opposite side of the top cover until firmly seated. Figure 138.
  • Page 120 Figure 139. Tighten the top cover captive screws 6. Slide the BOSS-N1 card carrier into the BOSS-N1 module slot. 7. Close the BOSS-N1 card carrier release latch to lock the carrier in place. Figure 140. Installing the BOSS-N1 card carrier Optional BOSS-N1 DC-MHS module This is a service technician replaceable part only.
  • Page 121 Figure 141. Removing the BOSS-N1 card carrier blank Next steps Replace the BOSS-N1 card carrier blank install BOSS-N1 card carrier. Installing the BOSS-N1 card carrier blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps Align the blank with the BOSS-N1 controller bay and push it into the bay until it clicks into place. Figure 142.
  • Page 122 Figure 143. Removing the rear BOSS-N1 DC-MHS controller 4. If you do not plan to replace the BOSS-N1 DC-MHS controller card, install a filler bracket. Figure 144. Installation of filler bracket Next steps Replace the BOSS-N1 DC-MHS controller. Installing the rear BOSS-N1 DC-MHS controller Prerequisites 1.
  • Page 123 NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 145.
  • Page 124 Removing the front BOSS-N1 DC-MHS controller Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the air shroud. 4. If required, remove the cooling fan cage assembly.
  • Page 125 Figure 148. Removing an BOSS-N1 DC-MHS cable 4. Push the clips outward and slide out the BOSS-N1 DC-MHS controller from the tray. Figure 149. Removing an BOSS-N1 DC-MHS controller from tray 5. If you do not plan to replace the BOSS-N1 DC-MHS controller card, install a filler bracket. Figure 150.
  • Page 126 Install front riser 2 before installing riser 1. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 127 Figure 152. Installing an BOSS-N1 DC-MHS controller into tray 3. Place the BOSS-N1 DC-MHS controller cable to unlock position line on the riser and slide the cable to lock position line. 4. Tilt the cable holder to secure the BOSS-N1 DC-MHS controller cable into the riser. NOTE: Ensure that the BOSS-N1 DC-MHS controller is properly connected to the cable connector.
  • Page 128 Figure 154. Installing the BOSS-N1 DC-MHS controller tray into riser Next steps 1. Route and connect the cables, taking care not to damage them. NOTE: cable routing section for more information. 2. If removed, install the M.2 NVMe SSD module Install the front expansion card risers.
  • Page 129 Figure 155. Removing an OCP NIC card tray from the riser 3. Press both ends of the cable holder and tilt the OCP NIC cable holder. 4. Pull the OCP NIC cable out of the riser. Figure 156. Removing an OCP NIC cable 5.
  • Page 130 Install front riser 4 before installing riser 3. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 131 Figure 159. Removing an OCP NIC card filler bracket 2. Align and slide OCP NIC card into the OCP tray until seated. Figure 160. Installing an OCP NIC card into OCP tray 3. Place the OCP NIC card cable to unlock position line on the riser and slide the cable to lock position line. 4.
  • Page 132 5. Align and slide the OCP NIC card tray into the riser. NOTE: Ensure that the OCP NIC card is properly connected to the cable connector. 6. Tighten the captive screw to secure the OCP NIC card tray into the riser. NOTE: The captive screw is available on the OCP tray or in the OCP NIC card itself, depending on the OCP NIC card used.
  • Page 133 Figure 163. Removing the rear OCP NIC card 4. If the OCP NIC card is not going to be replaced, install a filler bracket . NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 134 CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 135 Figure 166. Installing the rear OCP NIC card Next steps 1. If the OCP NIC card of PCIe width x16 is used, connect an additional OCP NIC cable to the SL9 to SL21 connector on the system board. Install the rear expansion card riser install the rear expansion card riser blanks 3.
  • Page 136 CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. Open the blue latch on the system board.
  • Page 137 For more information about the Easy Restore feature, see Open BMC configuration Users Guide at Support for Open Server Manager | Documentation | Dell India. When the DC-SCM is booted for the first time, it presents a screen with settings it can restore, below is a list of options/steps...
  • Page 138 Figure 169. Easy Restore Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System Setup. About this task If you know the system service tag, use the System Setup menu to enter the service tag. Steps 1.
  • Page 139 Attic board This is a service technician replaceable part only. Removing the Attic board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the air shroud remove the GPU air shroud.
  • Page 140 CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. Align the Attic board at an angle with the guides on the DC-SCM board.
  • Page 141 Steps 1. Locate the USB card on the system board. To locate the USB port, see the System board connectors. 2. Lift the internal USB card to disconnect from the connector on the system board. Figure 172. Removing the internal USB 3.
  • Page 142 3. Follow the procedure listed in After working inside your system. 4. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING:...
  • Page 143 Figure 175. Installing the system battery Next steps Install the rear expansion card risers. 2. If applicable, connect the cables to one or more expansion cards. 3. Follow the procedure listed in After working inside your system. 4. Confirm that the battery is operating properly, by performing the following steps: a.
  • Page 144 3. Lift the intrusion switch module along with dongle cable out of the system. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 176. Removing the intrusion switch module Next steps Replace the intrusion switch module.
  • Page 145 Figure 177. Installing the intrusion switch module Next steps Install the rear expansion card riser install the rear expansion card riser blanks 2. Follow the procedure listed in After working inside your system. Power supply unit Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in the Safety...
  • Page 146 Next steps Replace the PSU blank install the PSU. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: Install the power supply unit (PSU) blank only in the second PSU bay. 2.
  • Page 147 Figure 180. Removing a power supply unit Next steps Replace the PSU install the PSU blank. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power.
  • Page 148 Next steps 1. If you have unlatched or removed the cable management accessory, reinstall or relatch it. For information about the cable management when the PSU is removed or installed while the system is in the rack, see the system’s cable management accessory documentation at PowerEdge Manuals.
  • Page 149 Figure 183. Removing the left PSU filler Next steps Replace the PSU filler. Installing a power supply unit filler Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 150 Figure 185. Installing the right PSU filler Next steps Install the PSUor install the PSU blank. 2. Follow the procedure listed in After working inside your system. Trusted Platform Module TPM is soldered down to the DC-SCM. If the Trusted Platform Module (TPM) is identified as the root cause of the problem, a full DC-SCM replacement is necessary. For more information on TPM see Trusted Platform Module (TPM) Summary.
  • Page 151 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the following components: Air shroud Cooling fan cage assembly Side wall bracket Memory modules Rear expansion card risers rear expansion card riser blanks Processor and heat sink module Rear OCP (if installed)
  • Page 152 3. If you are replacing the system board, remove all the components that are listed in the removing the system board section. Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.
  • Page 153 Control panel This is a service technician replaceable part only. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the drive backplane cover.
  • Page 154 Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the drive backplane cover. 4. If installed, remove the air shroud remove the GPU air shroud.
  • Page 155 Removing the KVM left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the drive backplane cover. 4. If installed, remove the air shroud remove the GPU air shroud.
  • Page 156 NOTE: Route the cable properly through the chassis side holder and the clips to prevent the cable from being pinched or crimped. 4. Connect the left control panel cable to the connector on the Attic board . 5. Using the Phillips 1 screwdriver, tighten the screws to secure the left control panel and the cable cover to the system. NOTE: The numbers on the image do not depict the exact steps.
  • Page 157 System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • Power button LED • System health and system ID indicator codes • NIC indicator codes • Power supply unit indicator codes •...
  • Page 158 System health and system ID indicator codes The system health and system ID indicator is located on the right control panel of the system. Figure 193. System health and system ID indicator Table 56. System health and system ID indicator codes  System health and system ID Condition indicator code...
  • Page 159 Table 57. NIC indicator codes (continued) NIC indicator codes Condition Link indicator is green, and activity indicator is blinking Indicates that the NIC is connected to a valid network at its maximum green. port speed, and data is being sent or received. Link indicator is amber, and activity indicator is blinking Indicates that the NIC is connected to a valid network at less than its green.
  • Page 160 Table 58. AC and DC PSU status indicator codes (continued) Power indicator codes Condition servers is not supported, even if the PSUs have the same power rating. This results in a PSU mismatch condition or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output...
  • Page 161 Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 162 10. Once the tests are completed, you can view the results and additional information about the Results tab, the System Health tab, the Configuration tab, and the Event Log tab. System diagnostic controls Table 61. System diagnostic controls  Menu Description Configuration Displays the configuration and status information of all detected devices.
  • Page 163 System board connectors and DIP Switches This topic provides some basic and specific information about DIP switches. DIP switches on the system board help to disable the system and reset the passwords. To set the switches correctly, you must know the location on the system board. . Topics: •...
  • Page 164 Table 62. System board jumpers and connectors (continued) Item Connector Power Connector 5/ 6 (PWR5/PWR6) PSU Connector 2 Internal USB DIP Switch for NVRAM/PWRD Riser Connector - Requires CPU 0 (SL11/SL12/PWR11/PWR12) PCIe Connector 21 (SL21_CPU0_PA5) OCP NIC 3.0 Connector Riser Connector - Requires CPU 0 (SL13/SL14/PWR13/PWR14) Coin Cell Battery BOSS Connector Riser Connector - Requires CPU 1 (SL15/SL16/PWR15/PWR16)
  • Page 165 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 166 Remove the system cover. 3. Move the DIP switch (PWRD_DIS) on the system board from OFF position to ON position. NOTE: Use a plastic scribe to change the DIP switch settings. Replace the system cover. NOTE: The existing passwords are not disabled (erased) until the system boots with the DIP switch in the ON position. However, before you assign a new system and/or setup password, you must move the DIP switch back to OFF position.
  • Page 167 The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Accessing system information by using My Dell You can use the My Dell located on the Express service tag in the front of the PowerEdge system, to access information about PowerEdge R770 system. Prerequisites Ensure that your smartphone or tablet has a QR code scanner installed.
  • Page 168 Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
  • Page 169 Configuring your system PowerEdge manuals For information about the OSM features, configuring and logging in to OSM, and managing your system remotely, see the Dell Open Server Manager built on OpenBMC™ 3.0 User's Guide. For information about understanding Remote Access Controller Admin (RACADM)
  • Page 170 > OpenManage Server and troubleshooting OpenManage, see the Administrator Dell OpenManage Server Administrator User’s Guide. For information about installing and using Dell serviceability tools Secure Connect Gateway, see the Dell Secure Connect Gateway Enterprise User’s Guide. For information about partner programs...

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