Cannot Access Self Care Portal; Security Error Message; Report Phone Problems - Cisco 8811 User Manual
Hide thumbs
Also See for 8811:
- Quick start manual ,
- Administration manual (280 pages) ,
- User manual (156 pages)
Table of Contents
Advertisement
Troubleshooting
Cannot Access Self Care Portal
Problem
You are unable to access your Self Care Portal.
Possible Cause
Your password needs to be reset or your administrator may have changed your access to the pages.
Solution
Contact your system administrator.
Security Error Message
Problem
Your phone displays Security Error.
Cause
Your phone firmware has identified an internal error.
Solution
If the message persists, contact your system administrator.
Report Phone Problems
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1
Press Report Quality.
Step 2
Scroll and select the item that closely matches your problem.
Step 3
Press the Select softkey.
The information is sent to your system administrator.
REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
Cannot Access Self Care Portal
11.0
151
Hide quick links:
Advertisement
Table of Contents
